Culligan Water Conditioning-Anoka

Today, January 11, 2018, we retrieved our equipment from Mr [redacted] home and collected a check for $for the outstanding balanceIn our mind, this issue has come to its final resolution

Initial Business Response / [redacted] (1000, 17, 2016/01/19) */ In May of 2011, the parties signed a Residential Customer Agreement to rent a two water softeners for a duplex at [redacted] in Brooklyn ParkAt the time of the agreement, customer also signed up for our salt delivery service for both addresses, which enables the customer to receive delivered salt on an as needed basis at a regularly scheduled time and the customer is charged for the number of bags delivered at each individual deliveryIn October, 2013, the customer converted the rental address of the properties to Culligan Advantage Plus service, which provides the customer regularly scheduled salt delivery for fixed monthly rate irregardless of the number of bags delivered or the number of deliveries made in a year(Attached are copies of both of these agreements signed by the customer.) In speaking with the customer, he states that he asked to terminate the salt delivery services in August of and requested a buyout price of the rental softeners located in his residenceIn reviewing our records, we did not find the customer's requestWe continued to bill the customer for the water softening service and the Culligan Advantage Plus program through January, On January 8, 2016, Culligan agreed to waive all services billed from September, through January, Customer agreed to pay the outstanding balances for all services billed and provided through August, and to pay in full by February 1, We regret any confusion that may have been made by our sales representative, however, the only record we can refer to is the original agreement signed by the customerWe have reviewed our customer notes processes with our customer service team to ensure we capture all communications with our customers Initial Consumer Rebuttal / [redacted] (3000, 19, 2016/01/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) Culligan refuses to take responsibility of their wrongdoingFurther, it appears they did not read our complaint and is only reading from what they have done badly to othersAlthough we worked through a resolution, it was done out of haste and we had to as both the other guy and I are in poverty and don't have the cash to fight against a big business that threatens their customers, and then goes around bragging that they DO IT ALL THE TIME! Final Consumer Response / [redacted] (2000, 22, 2016/01/25) */ I'm going to drop this as being resolved, as it is the Year of Mercy provided by the Holy Spirit through our Holy Father Pope Francis!!! However, I want to make known that Culligan's Sales Practices are "evil" as well as their customer service and coercion techniquesPlease, Culligan, make amends to the LORD for this and fix your policies and tacticswho knowsyou may even receive a J.DPowers award and will have a warmer friendship with your current and past customersAdios

Culligan of Anoka has been providing Mr [redacted] soft water to his residence at [redacted] ***, Elk RiverThroughout the fall of 2016, we made repeated attempts to collect the outstanding balanceOn December 6, 2016, we mailed a letter to Mr [redacted] notifying him we needed to have the outstanding balance paid in full or we would have to remove our equipment from his residenceOn January 5, we spoke with him and told him we have scheduled the removal of his equipment on January 9, At that time, he informed us he had purchased and installed his own water softening equipmentHe also stated he was not going to pay the outstanding balanceMr [redacted] stated he had been speaking with a sales rep about a buyoutWe have provided buyout prices to purchase Culligan’s equipment in August, and April, Both times he indicated to our representatives that the quoted price to buy the equipment was too highI have attached a printout of the notes in our system showing numerous attempts and communications by Culligan Water to work with Mr [redacted] On April 6, 2017, we assigned Mr [redacted] ’s account to a third party collection agency to collect the outstanding balance owed for services provided, the cost of the equipment we have been unable to retrieve from his residence and collection agency feesThis total amount is $In order reach a resolution with Mr [redacted] regarding this situation, if we are able to secure our equipment from Mr [redacted] ’s home, we would be willing to credit his account for services provided in 2017, $264.98, the cost of the equipment, $plus the collection costs associated with the equipment, $He would be obligated to pay the outstanding balance for services provided in of $and the collection costs associated with this amount of $49.71, for a total owed to Culligan of Anoka of $

Today, January 11, 2018,  we retrieved our equipment from Mr. [redacted] home and collected a check for $227 for the outstanding balance. In our mind, this issue has come to its final resolution.

Initial Business Response /* (1000, 17, 2016/01/19) */
In May of 2011, the parties signed a Residential Customer Agreement to rent a two water softeners for a duplex at [redacted] in Brooklyn Park. At the time of the agreement, customer also signed up for our salt...

delivery service for both addresses, which enables the customer to receive delivered salt on an as needed basis at a regularly scheduled time and the customer is charged for the number of bags delivered at each individual delivery. In October, 2013, the customer converted the rental address of the properties to Culligan Advantage Plus service, which provides the customer regularly scheduled salt delivery for fixed monthly rate irregardless of the number of bags delivered or the number of deliveries made in a year. (Attached are copies of both of these agreements signed by the customer.)
In speaking with the customer, he states that he asked to terminate the salt delivery services in August of 2015 and requested a buyout price of the rental softeners located in his residence. In reviewing our records, we did not find the customer's request. We continued to bill the customer for the water softening service and the Culligan Advantage Plus program through January, 2016.
On January 8, 2016, Culligan agreed to waive all services billed from September, 2015 through January, 2016. Customer agreed to pay the outstanding balances for all services billed and provided through August, 2015 and to pay in full by February 1, 2016.
We regret any confusion that may have been made by our sales representative, however, the only record we can refer to is the original agreement signed by the customer. We have reviewed our customer notes processes with our customer service team to ensure we capture all communications with our customers.
Initial Consumer Rebuttal /* (3000, 19, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Culligan refuses to take responsibility of their wrongdoing. Further, it appears they did not read our complaint and is only reading from what they have done badly to others. Although we worked through a resolution, it was done out of haste and we had to as both the other guy and I are in poverty and don't have the cash to fight against a big business that threatens their customers, and then goes around bragging that they DO IT ALL THE TIME!
Final Consumer Response /* (2000, 22, 2016/01/25) */
I'm going to drop this as being resolved, as it is the Year of Mercy provided by the Holy Spirit through our Holy Father Pope Francis!!! However, I want to make known that Culligan's Sales Practices are "evil" as well as their customer service and coercion techniques. Please, Culligan, make amends to the LORD for this and fix your policies and tactics... who knows.. you may even receive a J.D. Powers award and will have a warmer friendship with your current and past customers. Adios.

Culligan of Anoka has been providing Mr. [redacted] soft water to his residence at [redacted], Elk River. Throughout the fall of 2016, we made repeated attempts to collect the outstanding balance. On December 6, 2016, we mailed a letter to Mr. [redacted] notifying him we needed to have...

the outstanding balance paid in full or we would have to remove our equipment from his residence. On January 5, 2017 we spoke with him and told him we have scheduled the removal of his equipment on January 9, 2017. At that time, he informed us he had purchased and installed his own water softening equipment. He also stated he was not going to pay the outstanding balance. Mr. [redacted] stated he had been speaking with a sales rep about a buyout. We have provided buyout prices to purchase Culligan’s equipment in August, 2015 and April, 2016. Both times he indicated to our representatives that the quoted price to buy the equipment was too high. I have attached a printout of the notes in our system showing numerous attempts and communications by Culligan Water to work with Mr. [redacted]. On April 6, 2017, we assigned Mr. [redacted]’s account to a third party collection agency to collect the outstanding balance owed for services provided, the cost of the equipment we have been unable to retrieve from his residence and collection agency fees. This total amount is $2727.56. In order reach a resolution with Mr. [redacted] regarding this situation, if we are able to secure our equipment from Mr. [redacted]’s home, we would be willing to credit his account for services provided in 2017, $264.98, the cost of the equipment, $1685.00 plus the collection costs associated with the equipment, $550.35. He would be obligated to pay the outstanding balance for services provided in 2016 of $177.52 and the collection costs associated with this amount of $49.71, for a total owed to Culligan of Anoka of $227.23.