Culligan Water Conditioning Company

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] This was not the first time this happened, if it was I would say maybe it was a mistake, but why does it have to fall on the custmer beacuse of thier mistake?

I wanted to schedule a service call but learned that they don't do service calls M-F after five pm and also not on Saturdays, just sales calls When they do a service call they told me that I would be charged $for ONE HALF hour My attorney nor my Physician don't charge that much! I will look elsewhere for the repairs I need and will never call Culligan again I even called Culligan International with this information and they couldn't be bothered, referring me right back to the Santa Clara outlet I already had contact with Culligan? NEVER!

After receipt of original complaint from Revdex.com on 12-29- [redacted] our service managertried to contact customerHe left a voice mail asking for a return call so we could schedule a time to meetcustomer so we could access the damages to the doorHe again tried to callcustomer a week later on January 5thI again went to [redacted] yesterday to try to contact customersince we had not heard back from herHe was able to talk with customer &he went to the home yesterday 2-24-We will be turning the issue to ourinsurance company [redacted] states he is unable to tell exactly if we caused thedamage or not to the door hydraulic that holds the door open & the bentdoor frame

If you reference the contract and the terms and conditions of the exhibits provided by Mr*** you will notice he paid for an installation (this was not a situation where the equipment was left from another owner who had the equipment installed)When equipment is installed it is always
installed with a bypassAs is stated in section #the bypass becomes part of the permanent plumbing system in the residence or business.While Culligan offered to remove the bypass (for a charge) Mr*** declinedOur residential service manager called Mr*** on 3/24/@ 8:am and spoke with him at that time about the bypass left in his homeAt that time Mr*** reiterated that Culligan charged for the installation meaning that he purchased that plumbing and it was now a part of the houseMr*** at that time replied that this was not right and that we should have removed the bypassHe then said good bye and hung up the phone.As we have stated the plumbing was purchased by Mr*** and while we regret this situation we believe for the above mentioned items Culligan does not have any responsibility.Sincerely,Kathy ***Office ManagerCulligan of Indianapolis

To suggest that Gumer and Co would purposely misinform a customer about a watch battery or any matter is simply not the case That is a very bold claim Yes, a new battery was placed in the watch and it did not start working, but to state that we would risk our reputation and knowingly
mislead a customer is the furthest thing from the truth First off, I never stated a price to fix the watch, the customer said it would probably cost that amount to fix and secondly, if we had taken the watch in for repair our watchmaker would of realized that it only needed a battery Could the battery that was placed in the watch been defective, Yes Could there not have been a solid contact between the battery and the movement? Yes There are several explanations to why the battery didn't start the watch, but one of them is NOT that we intentionally mislead the customer I tried to call to apologize when I heard what happened, but you did not return my call
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolvedRegards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[this company never tried to contact me to resolve this issue they have called to get me to pay a bill, when I canceled my service more than days prior to that the door was not broken before the man came to get the water softener unit the door has always been fine I do not feel comfortable with the solution they are offering because they are being dishonest about the phone calls and the treatment I received while I had their service, I just need my door fixed, and the way that they responded to this makes me feel like nothing will get done ]
Regards,
*** ***

Please let the customer know we have removed all early termination fees from the account. Thank you, Culligan Water

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me.
Regards,
*** ***

Dear Customer: We are sorry to hear about your frustrationAttached is a copy of the contract terms, per your agreement with our companyYour salesperson was correct in stating we would be able to service you within the state of Utah, but unable to service your water treatment needs outside of the
stateThe lapse in communication occurred with the termination feeIf we are able to reinstall our services at your new location, there is no early termination fee chargedHowever, when we are unable to continue providing services our contracts state there is an early termination fee of 1/the remaining lease termAll things considered, we are still happy to help resolve your issuePlease contact our office @ 801-954-and ask for the Office Manager to assist you Culligan Water

On 2-7-14 we installed a portable exchange tank in [redacted] utility room closet.  On January 25, 2015 customer called our after hours emergency to report tank was leaking. Our emergency tech went to home & reported that the leak was at the customers plumbing prior to where we plumbed...

in our unit. Tech recommended customer to call a plumber since it was also coming from underneath the concrete floor. Customer is on a slab. Our service managerreturned customers call on January 28th at 1:46pm and had to leave her a voice mail in regards to the plumbing issue and that he had turned it over to our insurance company and they should be contacting her.2-18-15 The service Manager is going to try to contact customer again to let her know it has been turned over to the insurance company & they will be contacting her.2-25-15 went to service manager again to contact insurance company & customer to make sure they get in contact with each other.

As stated in original complaint, [redacted] went to home on 2-24 & assessed damages. he then turned over to our Insurance Company. I verified with the insurance company that they settled with Ms. [redacted] on 4-10-15 for $250.00 on the damages & the claim has been closed.

Ms. [redacted] purchased a water softener & reverse osmosis system on 8-29-17 for $2948.00 + $206.36 sales tax totaling 3158.36. At the time a payment of $2900.00 was made leaving a balance of 258.36 still open.  at the time the [redacted]'s were working with our Sales Manager Matt B[redacted] in...

regards to the issues state by the [redacted]'s & the cleaning bill. Matt B[redacted] is no longer with the company & therefore it has not been resolved. since receipt of the complaint we have been in contact with the [redacted]'s to get the cleaning receipt. By our notes on their account it was to be sent to Mr. B[redacted] in December. In April we show correspondence through e mail with Mrs. [redacted] & realized the previous issues that were not cleared up before Matt left the company. At that time Kim requested a copy of the invoice. She did not receive one. Since April there has been multiple messages left to try to get a copy of the cleaning bill. On 9-12-17 Mr. [redacted] sent an email again but there was no attachment with the receipt. We do want to resolve this issue but I cannot finalize anything until we have a cleaning bill receipt.  I have attached our notes of correspondence from the customers account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This was not the first time this happened, if it was I would say maybe it was a mistake, but why does it have to fall on the custmer beacuse of thier mistake?

After receipt of original complaint from Revdex.com  on 12-29-15 [redacted] our service managertried to contact customer. He left  a voice mail asking for a return call so we could schedule a time to meetcustomer so we could access the damages to the door. He again tried to callcustomer a week...

later on January 5th. I again went to [redacted] yesterday to try to contact customersince we had not heard back from her. He was able to talk with customer &he went to the home yesterday 2-24-15. We will be turning the issue to ourinsurance company. [redacted] states he is unable to tell exactly if we caused thedamage or not to the door hydraulic that holds the door open & the bentdoor frame.

I wanted to schedule a service call but learned that they don't do service calls M-F after five pm and also not on Saturdays, just sales calls. When they do a service call they told me that I would be charged $150.85 for ONE HALF hour. My attorney nor my Physician don't charge that much! I will look elsewhere for the repairs I need and will never call Culligan again. I even called Culligan International with this information and they couldn't be bothered, referring me right back to the Santa Clara outlet I already had contact with. Culligan? NEVER!

Complaint: [redacted]
I am rejecting this response because: I have already called your general manager and when I explained that your employee lied to me when I asked that question about moving out of state and she said I would not be charged and I was. The general managers response was “well she shouldn’t have said that but she has been working for me for 15 years”.  She should have offered me a year lease which I never even knew existed, but the GM said oh well she should have offered you a year lease.  She only offered me a 2 year lease which is why I asked her specifically if I moved OUT OF STATE would I have to pay the termination fee and she said no! Now they want me to pay when she lied to me to get me to sign the contract.
Sincerely,
[redacted]