Culpeper Tire and Auto Repair

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below This does not solve the issue because I have called to check on my car and was told it will be another weekI did not ask for my car back in two daysIn the letter it said my car was checked back into this shop August 31stIt is now October 15th, that is almost two months ago and this is completely unacceptableEverytime I call the progress remains the same and I am told they are "trying" to get it doneI have been very patient but I have been continuing to make payments on this car as it sits in a shop not being worked onI dont believe im asking for too much Regards, [redacted] ***

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.This does not solve the issue because I have called to check on my car and was told it will be another weekI did not ask for my car back in two daysIn the letter it said my car was checked back into this shop August 31stIt is now October 15th, that is almost two months ago and this is completely unacceptableEverytime I call the progress remains the same and I am told they are "trying" to get it doneI have been very patient but I have been continuing to make payments on this car as it sits in a shop not being worked onI dont believe im asking for too much Regards, [redacted] ***

To Whom It May Concern-Ms. [redacted] vehicle was towed in to this repair facility in early July 2015. Her vehicle needed diagnostic's for engine issues. Our mechanic found that she needed a new engine. Ms. [redacted] has a third party warranty company that she deals with. In order for this company...

to provide us with an engine, they needed to know exactly why the engine was no longer functional. This required more diagnostic time. Then, the company had to send out an inspector to verify that my mechanic was indeed correct in his dagnosis. This required more time. Her replacement engine was not delivered to this repair facility until early August. I believe it was about the 10th of August. Please note that the warranty company Ms. [redacted] uses would only provide us with a used engine from the scrap yard, despite our recommendation for a refurbished motor from [redacted]. This used motor was not in any condition to be immediately installed in to Ms. [redacted]. It has pieces missing and pieces were broken; for example, the headbolts were all broken inside of the block. They needed to be drilled out so that new one's could be installed. This takes extra labor time, time that was not reimbursed for by Ms. [redacted] or her third party warranty company. Ms. [redacted] picked up her car from this repair facility on August 27, 2015. A mere 2.5 weeks after we received the used engine replacement. When this repair facility estimates a motor replacement we always say at least 2 weeks. Therefore, we were right within our normal time frame for this engine replacement. Please note that book time on this engine replacement is 17 hours, not including the extra diagnostic time. Ms. [redacted] third party insurance company paid us for 10. On August 31, Ms. [redacted] Mazda was towed back to this repair facility. The used engine that her warranty company had provided had blown up. The fact that Ms. [redacted] engine blew up for a second time was nothing that this repair facility could have prevented. Her third party warranty company provided her with a used engine, despite our recommendations, and there are risks, as well as no warranty, with a used engine. And so the process starts over. We had to diagnose why the engine failed and have an inspector come out to verify the diagnosis. By this time, this repair facility closed for our annual company retreat for 10 days. Ms. [redacted] was aware that we would not be working on her vehicle during this time as we were closed. Again, her warranty company provided another used engine for us to install and this arrived while we were away on our retreat. This repair facility re opened for business on September 24, 2015. Work has already begun on her second engine replacement and will be completed as quickly as possible. This repair facility is a small, family owned business. We h.ave one mechanic. We can not turn other customers away because Ms. [redacted] feels her vehicle should be completed in two days. No repair facility that I've ever been in contact with would tell her that this type of job could be completed in two days. We have other customers and we make every single one of them a priority. Our mechanic has been working 7 days a week since we returned from our annual retreat in order to return Ms. [redacted] vehicle to her as quickly as possible. However, she must show some patience and not continue to call us multiple times daily asking when she can pick up her car. We understand that not having your vehicle is a hardshrp, however, we are doing the best we can do. We do have knowledge that Ms. [redacted] is borrowing a friends vehicle, therefore she does have transportation for herself. It is unfortunate that Ms. [redacted] has been put in to this situation by her third party warranty company. Had she requested a refuribished engine that has been tested and tuned by a trusted company like [redacted], her vehicle might not be back in this repair facility for a second time. If Ms. [redacted] feels that she will never return to this repair facility we do wish her the best of luck in her endevors! Thank you for your time! Sincerely, [redacted]

To Whom It May Concern-Ms. [redacted] vehicle was towed in to this repair facility in early July 2015. Her vehicle needed diagnostic's for engine...

issues. Our mechanic found that she needed a new engine. Ms. [redacted] has a third party warranty company that she deals with. In order for this company to provide us with an engine, they needed to know exactly why the engine was no longer functional. This required more diagnostic time. Then, the company had to send out an inspector to verify that my mechanic was indeed correct in his dagnosis. This required more time. Her replacement engine was not delivered to this repair facility until early August. I believe it was about the 10th of August. Please note that the warranty company Ms. [redacted] uses would only provide us with a used engine from the scrap yard, despite our recommendation for a refurbished motor from [redacted]. This used motor was not in any condition to be immediately installed in to Ms. [redacted]. It has pieces missing and pieces were broken; for example, the headbolts were all broken inside of the block. They needed to be drilled out so that new one's could be installed. This takes extra labor time, time that was not reimbursed for by Ms. [redacted] or her third party warranty company. Ms. [redacted] picked up her car from this repair facility on August 27, 2015. A mere 2.5 weeks after we received the used engine replacement. When this repair facility estimates a motor replacement we always say at least 2 weeks. Therefore, we were right within our normal time frame for this engine replacement. Please note that book time on this engine replacement is 17 hours, not including the extra diagnostic time. Ms. [redacted] third party insurance company paid us for 10. On August 31, Ms. [redacted] Mazda was towed back to this repair facility. The used engine that her warranty company had provided had blown up. The fact that Ms. [redacted] engine blew up for a second time was nothing that this repair facility could have prevented. Her third party warranty company provided her with a used engine, despite our recommendations, and there are risks, as well as no warranty, with a used engine. And so the process starts over. We had to diagnose why the engine failed and have an inspector come out to verify the diagnosis. By this time, this repair facility closed for our annual company retreat for 10 days. Ms. [redacted] was aware that we would not be working on her vehicle during this time as we were closed. Again, her warranty company provided another used engine for us to install and this arrived while we were away on our retreat. This repair facility re opened for business on September 24, 2015. Work has already begun on her second engine replacement and will be completed as quickly as possible. This repair facility is a small, family owned business. We h.ave one mechanic. We can not turn other customers away because Ms. [redacted] feels her vehicle should be completed in two days. No repair facility that I've ever been in contact with would tell her that this type of job could be completed in two days. We have other customers and we make every single one of them a priority. Our mechanic has been working 7 days a week since we returned from our annual retreat in order to return Ms. [redacted] vehicle to her as quickly as possible. However, she must show some patience and not continue to call us multiple times daily asking when she can pick up her car. We understand that not having your vehicle is a hardshrp, however, we are doing the best we can do. We do have knowledge that Ms. [redacted] is borrowing a friends vehicle, therefore she does have transportation for herself. It is unfortunate that Ms. [redacted] has been put in to this situation by her third party warranty company. Had she requested a refuribished engine that has been tested and tuned by a trusted company like [redacted], her vehicle might not be back in this repair facility for a second time. If Ms. [redacted] feels that she will never return to this repair facility we do wish her the best of luck in her endevors! Thank you for your time! Sincerely, [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
This does not solve the issue because I have called to check on my car and was told it will be another week. I did not ask for my car back in two days. In the letter it said my car was checked back into this shop August 31st. It is now October 15th, that is almost two months ago and this is completely unacceptable. Everytime I call the progress remains the same and I am told they are "trying" to get it done. I have been very patient but I have been continuing to make payments on this car as it sits in a shop not being worked on. I dont believe im asking for too much. 
Regards,
[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.This does not solve the issue because I have called to check on my car and was told it will be another week. I did not ask for my car back in two days. In the letter it said my car was checked back into this shop August 31st. It is now October 15th, that is almost two months ago and this is completely unacceptable. Everytime I call the progress remains the same and I am told they are "trying" to get it done. I have been very patient but I have been continuing to make payments on this car as it sits in a shop not being worked on. I dont believe im asking for too much. 
Regards,
[redacted]

Review: This car mechanic shop replaced my engine and took over a month to complete. Every time I called the receptionist was very rude and the mechanic even left a leak in my exhaust that was not there before but told me that he passed me on my inspection anyway so he didnt have to fix it. My motor had to be replaced Again three days after I received my vehicle and the receptionist yelled over the phone "i hope these [redacted] people never come here again. " my car has now been there for three weeks and I was told it wont be worked on until the weekend because a lot of people are coming in for inspections. Pushing the completion of car even further back.Desired Settlement: I would like for my car to be prioritized and done in a reasonable amount of time. I will not be returning to this mechanic shop.

Business

Response:

To Whom It May Concern-Ms. [redacted] vehicle was towed in to this repair facility in early July 2015. Her vehicle needed diagnostic's for engine issues. Our mechanic found that she needed a new engine. Ms. [redacted] has a third party warranty company that she deals with. In order for this company to provide us with an engine, they needed to know exactly why the engine was no longer functional. This required more diagnostic time. Then, the company had to send out an inspector to verify that my mechanic was indeed correct in his dagnosis. This required more time. Her replacement engine was not delivered to this repair facility until early August. I believe it was about the 10th of August. Please note that the warranty company Ms. [redacted] uses would only provide us with a used engine from the scrap yard, despite our recommendation for a refurbished motor from [redacted]. This used motor was not in any condition to be immediately installed in to Ms. [redacted]. It has pieces missing and pieces were broken; for example, the headbolts were all broken inside of the block. They needed to be drilled out so that new one's could be installed. This takes extra labor time, time that was not reimbursed for by Ms. [redacted] or her third party warranty company. Ms. [redacted] picked up her car from this repair facility on August 27, 2015. A mere 2.5 weeks after we received the used engine replacement. When this repair facility estimates a motor replacement we always say at least 2 weeks. Therefore, we were right within our normal time frame for this engine replacement. Please note that book time on this engine replacement is 17 hours, not including the extra diagnostic time. Ms. [redacted] third party insurance company paid us for 10. On August 31, Ms. [redacted] Mazda was towed back to this repair facility. The used engine that her warranty company had provided had blown up. The fact that Ms. [redacted] engine blew up for a second time was nothing that this repair facility could have prevented. Her third party warranty company provided her with a used engine, despite our recommendations, and there are risks, as well as no warranty, with a used engine. And so the process starts over. We had to diagnose why the engine failed and have an inspector come out to verify the diagnosis. By this time, this repair facility closed for our annual company retreat for 10 days. Ms. [redacted] was aware that we would not be working on her vehicle during this time as we were closed. Again, her warranty company provided another used engine for us to install and this arrived while we were away on our retreat. This repair facility re opened for business on September 24, 2015. Work has already begun on her second engine replacement and will be completed as quickly as possible. This repair facility is a small, family owned business. We h.ave one mechanic. We can not turn other customers away because Ms. [redacted] feels her vehicle should be completed in two days. No repair facility that I've ever been in contact with would tell her that this type of job could be completed in two days. We have other customers and we make every single one of them a priority. Our mechanic has been working 7 days a week since we returned from our annual retreat in order to return Ms. [redacted] vehicle to her as quickly as possible. However, she must show some patience and not continue to call us multiple times daily asking when she can pick up her car. We understand that not having your vehicle is a hardshrp, however, we are doing the best we can do. We do have knowledge that Ms. [redacted] is borrowing a friends vehicle, therefore she does have transportation for herself. It is unfortunate that Ms. [redacted] has been put in to this situation by her third party warranty company. Had she requested a refuribished engine that has been tested and tuned by a trusted company like [redacted], her vehicle might not be back in this repair facility for a second time. If Ms. [redacted] feels that she will never return to this repair facility we do wish her the best of luck in her endevors! Thank you for your time! Sincerely, [redacted]

Consumer

Response:

I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

This does not solve the issue because I have called to check on my car and was told it will be another week. I did not ask for my car back in two days. In the letter it said my car was checked back into this shop August 31st. It is now October 15th, that is almost two months ago and this is completely unacceptable. Everytime I call the progress remains the same and I am told they are "trying" to get it done. I have been very patient but I have been continuing to make payments on this car as it sits in a shop not being worked on. I dont believe im asking for too much.

Regards,