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Cultural Care, Inc.

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Reviews Cultural Care, Inc.

Cultural Care, Inc. Reviews (130)

While we are disappointed that the program
has not been successful for the host family, we worked closely with them over
an extended period of time to address the concerns that were raised by previous
au pairs. As a program sponsor, we have
a responsibility to ensure that the
environment an au pair is placed in is
appropriate. Out of respect for the
family, we will simply state that concerns were raised, addressed with the
family and there were commitments made to address these concerns. It was ultimately determined that even after
a move took place that the same concerns remained and continued participation
was not appropriate at that time We are
happy to review future program participation after the concerns that have been
raised are addressed so that the environment is set up for program
success. If there is any confusion
regarding these concerns, we would be happy to speak further with the
family. They are not eligible for a
refund as their payment total falls under the necessary threshold amount. We wish them the very best moving forward
and, again, are happy to speak further to clarify any areas of confusion or
concern

I will accept the $refund for services not provided by Cultural Care and we have been denied access to receiving plus the $that Cultural Care that *** owes us for the deductible for the car accident that they would not let us collect and the LLC said "corporate would take care of." I will not sign a waiver for waiving my First Amendment rights to speak about my experience without additional compensationI also ask that the Revdex.com post this claim to the website because it is similar to other claims and reviews on other websites and consumers have a right to know this information before doing business with this companyWe can support our claims to damages
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
First of all, we have not filed any papers with the legal system, yet So, that's erroneous information.Second, the following is the wording of the email received this morning from Ms***:"Based on what we know about the situation so far, we are unable to provide a full refund." All of the details and facts presented in this Revdex.com complaint have been communicated to Cultural Care's representatives in writing This is a company that refuses to communicate in writing - as such, we have asked to continue to communicate in writing because they say one thing and then claim they never said it It's an amazing culture of lies
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below. I received only weeks of child care, so you "good faith" refund was, and remains unacceptable By your program directors own admission, working with your company has only caused me anxiety and stress, and I am only interested in compensation that would make me "whole" which would require the full refund, so we are not left feeling like you have breeched our agreement for childcare for an entire year After researching your company's history with the Revdex.com it seems that you have a pattern of leaving families in rematch without childcare and then terminating them from the program This is obviously done with intent and with no pretense to actually work to help a family find suitable childcare
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
First off, *** is the one who ended the conversation after saying she was not willing to do anything moreIt seems the culture of dishonesty comes from the top downIn fact, they admitted that the au pair was caught lying and said it was a good moment to teach the au pair and that our concerns were essentially invalidThey were not honest in the transition paperwork presented to prospective families (despite the fact that I addressed the issues with it when I first saw it and *** didn't fix it) and they have yet to address why slanderous remarks were made about our family with are unfounded and untrueBoth *** AND *** promised on several occasions to get to the bottom of it and both simply refused to do so. The only reason I returned her call was because my voicemail said that we came across her desk: "My my name is *** and I'm calling from Cultural CareYour name has come across my desk as someone who would like to have a refund and have some special consideration made so I'd be happy to do that with you and speak with you a little bit more about your overall experience if you want to give me a call backAgain, my name is *** *** a member of the management team here at Cultural Care and I'd be happy to connect with you to review your overall experienceSo hopefully we will connect soonThank youBye-bye." As such, I assumed that she was going to honor her voicemail, which she didn'tAgain ,this is in line with the general experienceHowever, her voicemail said she'd give the refund for special considerationBut when I wasted my time to speak with her, she didn't honor what she'd stated in her voicemailI have saved the message and would be happy to provide it to anyone that would like to hear the message and then see in writing here the proof that they say one thing one minute and don't honor it the nextAnd since we were stupid enough to pay in full nearly a year ago, we can't dispute with our credit cardSo, the only alternative now is to reach out to our attorney regarding the fact that her voicemail said she'd do the refund and she chose not toShould we need to involve the attorney, we will also contact the new host family for an account of the situation and to get to the bottom of the slanderous remarks that were made about our family.
Regards,
*** ***

We regret the *** family’s disappointing experience as
well as their conclusions regarding the program. At no time is a family ever forced to select
an au pair, this has to be a decision that the family feels comfortable
with. Regardless of where an au pair may
be in her matching
timeline, the choice is theirs to make. This family ultimately selected an au pair
who was in the country and was coming to the end of her rematch period. They moved forward and did not reach out to
the previous family for a reference.
Ultimately this placement did not prove to be successful for
both parties and the au pair left the home.
We attempted to show them candidates but they declined. The family is ineligible for a refund based
on the payment plan that they chose, having not paid enough in to be due a
contractual refund. This was
communicated to them on a number of occasions and so the claim that no one had made
clear what the status was is simply inaccurate. While the family is not eligible for a contractual refund, we do
recognize that they have had a frustrating experience. We want to make sure that we fully understand
what has taken place and if we have overlooked any details that should be
considered in making an exception we will be happy to review their case
again. The regional team responsible for
this case will review and reach out to the family next week in order to discuss
this further and determine if any exception will be possible

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
I will await a call from CCAP I am available to talk live today between 1:oo pm and 2:PM I may be reached at ***
Regards,
*** ***

We regret the *** family's disappointment with the program but stand by our decision to not proceed with another placement. After two unsuccessful placements and concern stemming from very difficult communications in the rematching process that followed, it was determined that moving
forward would not be in the bestinterests of everyone involved. The family had paid less than what would contractually allow for a refund, however, as a customer service gesture an offer was made to refund their unused program weeks in full. This offer was rejected and we were contacted by their family attorney making a demand for full payment. At this time, we will defer to legal counsel to discuss this case further. We regret that the financial gesture made was not acceptable to the family, however, after receiving program weeks, a full refund will simply not be possible

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
This response by Cultural Care is representative of the problem. Although Cultural Care and I met to discuss the complaint, there appears to be a consistent pattern by Cultural Care to be inaccurate and untruthful, which further proves the lack of transparency and accountability by Cultural Care.We have been with Cultural Care for over eight (8) years and have witnessed the severely damaging and careless leadership that further proves the high need for Cultural Care to be further regulated. Below are the inaccuracies and lack of transparency to Cultural Care’s response:1. It is important to note that Cultural Care continues to overlook and block the rights of US citizens to file a complaint with a governing body. To be clear my household has never received information directly from the Department of State regarding this matter. On March 9, 2016, the Director of Customer Services communicated in email, "As we have discussed before, we are not aware of a procedure for filing a complaint against her J-visa." 2. My family proactively contacted our local police, as the safety and well-being of our family was being compromised by the lack of leadership at Cultural Care related to this matter. Contacting the police was not suggested by Cultural Care.3. The strangers soliciting at our residence months after the AuPair left were asking for the Au Pair by name for a scheduled appointment made by this Au Pair directly.4. While the library card matter is accurate, what Cultural Care neglected to include was this AuPair obtained, without our consent, information technology (IT) and passwords to our household, and used the information to lock up our various devices. Without our knowledge or consent the AuPair transferred ownership of our devices to herself solely. Subsequent to the Au Pair’s departure, my husband inquired directly, was able to resolve, and provided documentation to Cultural Care. Again leadership failed us to intervene and hold the Au Pair accountable.5. It has come to our attention that many, if not the majority of the Au Pair applications are rewritten and/or modified directly by a representative of Cultural Care prior to providing families for review. This lack of disclosure to the families again proves the lack of regard for proper transparency. Proper regulatory oversight by an independent party with stronger policies and procedures are needed.Cultural Care should not be a self-regulated agency, as evidenced by this complaint and other complaints reported to the Revdex.com. The business practices displayed by Cultural Care are harmful to both families and Au Pairs alike, which puts us all at greater risk.
Regards,
*** ** ***

This company failed to provide a service and should refund money that I paid for this service I would like my money returned to me I have not hired an attorney to take care of this matter I have made many attempts to resolve this issue
Regards,
*** ***

We appreciate that this family has been frustrated by their
experiences and we also appreciate the opportunity to provide additional
information. While the au pair’s room
was initially approved, the au pair reported significant fluctuations in temperature
and excessive noise; two
factors that could not be ascertained without staying
overnight in the space. Additionally,
she felt that her nutritional needs and preferences were not in line with the
family’s and she didn’t feel this would be a compatible placement for the full
term. The family was frustrated and
expressed that frustration to both the au pair and the LCC and informed the LCC
at that time that they no longer wished to participate on the program.
We spoke with the former host father regarding what had
transpired and reviewed the refund policy.
While the family was not contractually due any refund at all, a specialized
refund was offered where they would receive their full unused program fees as
long as they paid the au pair her final stipend and would need to confirm their
acceptance of the specialized refund through signing a document. We then spoke with the former host mother and
reviewed all concerns raised in this complaint and, again, walked through the
significant exception to the refund policy that was being made. She insisted that in addition to the program
fees, that all nonrefundable fees should be refunded as well. We reviewed this with her and confirmed that
this would not be possible. While no
standard refund was due, the family was offered a significant exception in the
amount of $1795.30. The former host father initially
agreed and the au pair received her stipend, but we were later contacted by
someone claiming to be the grandfather and attorney representing the family and
demanding a full refund of all monies paid.
We referred him to our legal counsel and, to date, we do not believe
that a conversation has occurred between those parties and no specialized
refund document has been executed. While
no additional refund offer beyond the original offer will be possible, this
offer remains available

We were able to connect with this family shortly after they submitted this complaint. We believe we have reached a mutually agreeable way to address their concerns at this time. The family confirms they submitted the complaint prior to speaking with us yesterday and can
confirm, at this time, that a resolution has been reached

We regret that the family continues to feel frustrated with their
experiences. In short, the information provided in this summary is not
consistent with the version of events that we understand to have
transpired. We were consistent with all obligations detailed in the host
family
agreement which was signed by the family upon joining the program.
We ultimately provided the family with the offer of an increased refund which
they rejected close to one year ago. Unfortunately we did not hear
anything further from the family until this complaint was filed. We would
welcome the opportunity to speak with the family to discuss their concerns
further. Should they wish to resume our previous conversations, we ask
that they email Vice President *** *** at ***.***

We regret that the family continues to be dissatisfied with their experience. As an organization, we provided support and program services throughout their time on the program, but it was ultimately their decision to end their relationship with Cultural Care. We take exception to their characterization of our organization and the suggestion that we have acted inappropriately in any way. We wish the family well, however no additional payments will be made and we urge the family to refer to the agreement they signed when they joined the program

We have offered a significant exception to the policy and while it is the family's choice to accept or reject, no additional offer beyond this will be madeIf the family would like to submit a requested change to the waiver notice, we would be happy to review

The family has an appointment to speak with a manager tomorrow at 12pm EST. We are hopeful this will be a productive and helpful conversation for all parties

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
Not sure how you can disagree with the facts illustrating that an au pair which your organization supposedly screened and vetted out had sever mental illness and had a week inpatient mental health stay at a psychiatric hospital days after we released her from our care. I also want to note for the record, your statement of me acknowledging no further refund is misleading I acknowledged the fact that you made the statement, not that I am due a full refund Unfortunately now that we have to move onto next steps you will be receiving a letter from my attorney shortly In all transparency, I will be CC'ing my company (who employs 55,people globally and who promotes your services It will be to the head of HR and the head of procurement. I did my best in trying to keep this out of the court system
Regards,
*** ***

Prior to the family's Revdex.com posting, they had not paid enough in fees to be eligible for a refund. Therefore, a specialized refund was offered to them. On the same day of the Revdex.com complaint posting, the family made an additional payment which brought them to this threshold amount and a contractual refund would automatically be due. Therefore, no additional refund paperwork or signatures are required and the refund is being processed and will be sent via check to the family

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
There are no legal proceedings and we are attempting to resolve this through the Revdex.com which has given this company an A+ ratingCultural care's response seems to be "try to take us to court"Cultural care is a very large corporation who has dealt in many legal proceedings and has a contract that protects them legally from almost anything We are only a family, we don't have a team of attorneys. We are requesting that Cultural Care exercise basic customer service and do the right the thing Cultural Care promised a service but did not deliver the serviceIt was an errorThey should accept responsibility for this error and refund our moneyWe are human beings, we are not requesting anything over the top, just a refund of the money we paid for the services that weren't delivered.
Regards,
*** ***

Revdex.com:We have reached an agreement..They contacted me and offered to refund Half of our money...I will agree to close case when money is actually received.Thank you so much for your help in resolving this matter
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Regards,
*** ***

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Address: 576 N 120th Rd, Minneapolis, Kansas, United States, 67467-8739

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