Culver Capital Group Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
*** *** did apply for a $600,line and after submitting all required paperwork was approvedCulver immediately debited our bank account for $16,that represented initial payments on the first leaseAfter they took the money, they came up with D&B claims from *** and one from the state of ***The total of these was approximately $21,and were due to filings under erroneous federal ID numbersThis was explained to CulverThey refused to go forward and fund the first lease that we had to pay for out of pocketI told them to either fund the lease or return our moneyThey have done neither and have made no attempt to settle

***,Our firm offers financing to small business.Our hours of business are from 7AM to 4PM PTWhen I spoke with your husband yesterday he said the calls were at 10PM at night.Additionally, I've checked your account in our system and only one call was placed to you on Jan 28th.Most importantly, you stated we were are scamThis is not only incredibly but hurtful.Please reconsider your response to this complaintWe are a small business and complaints inaccurately portraying our who we are and the work we do is damaging to our efforts to help our clients.Thank you,*** ***###-###-####

*** *** * *** LLC applied for $600,000of financing with Culver CapitalAs a part of Culver’s standard credit reviewprocess, information was requested related to the financial health of theapplicant, including existence of any open liens or judgements currentlyagainst the
applicantThe applicant represented there were not such open liensor judgementFollowing acceptance of a financing proposal, underwriting determinedthe following: Derogatory public filings (open judgments for $5,and 9open tax liens for $149,175. Information regarding the specific natureand status of such derogatory public fillings was requested but never receivedby CulverIn lieu of providing such information, client has elected to cancelsuch financing requestPer the terms of the agreed proposal terms the clientwould then also be electing to forfeit their financing depositTo avoid such anoccurrence, Culver has been in contact with *** *** * *** LLC topursue possible acceptable alternatives

Culver Capital changed substantial terms in the transaction just before signing When requested the documents reflect the terms as agreed, they offered to return our deposit Then they ignored our phone calls This is a group of rip off artists Avoid doing business with them

named-flow="FLOW-2">Nextera Networks, LLC has been in discussions with Culver since mid-2014 and finally applied for financing with Culver on January 6, 2015.
 
Preliminary and proposed terms and structure were discussed and a conversation between Culver and Nextera took place for the next two-plus months with Nextera ultimately advising Culver that Nextera was going to pursue their bank financing option and that Nextera would not be requiring Culver’s services.
 
In early May, Nextera once again reached out to Culver to discuss the possibility of pursuing the original financing request through Culver and not their aforementioned pre-existing bank option. On May 12, 2015, [redacted] inquired as to what would happen to the Initial Deposit in the event that Nextera did not execute a lease inquiring, “Do you keep the entire $25,593 initial payment if we do not execute a lease or only the $7,500 upfront fee?” The following feedback was provided by Culver via e-mail on May 12, 2015; “Failure to commence a lease at the election of the lessee for any reason would result in a forfeiture of the initial deposit.” This language also is found in the financing proposal sent to, executed and returned by [redacted] and Nextera’s Board of Directors.
 
Culver with following pre-approval based on the ownership and supporting credit information provided, a financing proposal and corresponding engagement were generated on May 25, 2015 and returned on May 28, 2015, with the required non-refundable underwriting fee of $7,500.00, which could then be applied to any funded transaction’s associated fee(s). Client elected to transfer such funds via ACH collection.
 
Further, Culver advised Nextera in an e-mail to [redacted] and [redacted] on June 17, 2015 that “To date, we have not received any quotes/invoices/purchase orders for the equipment you would like to include…”. Nextera advised Culver that they would not be interested in advancing the transaction until Culver could guarantee that the equipment that Nextera was looking to purchase and had already purchased, via different associated entities, would be eligible to be included in the financing transaction. Culver then advised Nextera that the only way to do this would be through a full underwriting (with a likely audit) of the Nextera invoices/purchase orders/receipts by a Culver Senior Credit Analyst.
 
At that point, Nextera proceeded to provide Culver with with dozens of invoices/purchase orders/credit card receipts/bank wire transfers listing various pieces of equipment paid for by various different entities under the Nextera umbrella with some of the equipment having been paid for and taken possession of as early as January and February of 2015 – nearly five months prior to advancing this financing.
 
The transaction was credit approved July 15, 2015, with a corporate guarantee of Nextera Communications, LLC and Nextera Wireless, LLC due to the inconsistent equipment payments (i.e. equipment purchased for Nextera Communications’ use but paid for by Nextera Wireless) as well as the fact that, per Ascentium Capital, “Nextera Holdings brings no value to the deal as there is no business reporting for Nextera Networks, LLC or Nextera Holdings.” In an effort to further advance the transaction and reasonably provide the capital Nextera had secured, Credit requested the personal guarantee of [redacted] (President) who owns a substantial stake of the company. [redacted] refused to provide his guarantee.
 
If the client would like to provide legitimate support for the removal of any corporate guarantee or personal guarantee, we will gladly re-open the file and advance the transaction as requested.

[redacted] applied for $600,000 of financing with Culver Capital. As a part of Culver’s standard credit review process, information was requested related to the financial health of the applicant, including existence of any open liens or judgements currently against the applicant. The applicant represented there were not such open liens or judgements. Following acceptance of a financing proposal, underwriting determined there were various open derogatory public records precluding final credit approval with proof of satisfaction.  Information regarding the specific nature and status of such derogatory public fillings was requested but never received by Culver. In lieu of providing such information, client elected to cancel their financing request. Per the terms of the agreed proposal terms the client would then also be electing to forfeit their financing deposit. To avoid such an occurrence, Culver has attempted to in contact with [redacted] to pursue possible acceptable alternatives. To date, the customer has been unresponsive to any attempt to bring about a negotiated resolution to this matter.

Response:
black;">
The same week this customer filed this complaint, the matter had been resolved and a refund as the customer requested had been provided.
Due to a final credit approval not being made available, this customer’s advance payment deposit was refunded in full.

[redacted] LLC applied for $600,000of financing with Culver Capital. As a part of Culver’s standard credit reviewprocess, information was requested related to the financial health of theapplicant, including existence of any open liens or judgements currentlyagainst the applicant. The...

applicant represented there were not such open liensor judgement. Following acceptance of a financing proposal, underwriting determinedthe following: Derogatory public filings (2 open judgments for $5,142 and 9open tax liens for $149,175.  Information regarding the specific natureand status of such derogatory public fillings was requested but never receivedby Culver. In lieu of providing such information, client has elected to cancelsuch financing request. Per the terms of the agreed proposal terms the clientwould then also be electing to forfeit their financing deposit. To avoid such anoccurrence, Culver has been in contact with [redacted] LLC topursue possible acceptable alternatives.

I spoke with the customer today and discussed that this complaint was filed by mistake as he was unaware of the financing terms. Any misunderstanding has been resolved. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
They are claiming they only called once however that is false.  There were several phone calls made to our home and messages left.

Phone call with customer 2/2/15 4:54PM PT:Customer was mistaken and thought Culver had been calling him at 10PM at night. He was informed that Culver had only called him once at 9:03 PT on 1/28/15 and per his request would not be calling again.This complaint should be removed as created...

by mistake. Thank you.

This company was contacted by Culver Capital twice on 6/12/14 and 8/1/14.On the second call our Culver's representative spoke with the manager who said no fiancing requirements existed and asked that no further calls be made to their office. This was noted in Culver's phone system and no...

contacts have been made to this business since.

Review: I signed with this company to finance a truck I was interested in buying from a private party, they sent me paperwork after looking at all my information with a payment that showed $781.81 with $1963.62 downpayment. Once I sent them a check for the downpayment they sent the final paperwork showing a payment and downpayment which was totally different, which came to a downpayment of $2,672 with a monthly payment of about $1,032. I asked the loan officer whose name is [redacted] what this ,eant and how they could change all these numbers after the had already given me numbers according to my credit and all the information provided. During this time the seller calls both me and [redacted] and tells us that he no longer wants to sell us the truck and that he has other buyers, and he never answers a phone call or text again. Because of the sellers withdrawal I tell [redacted] that I need my deposit back because im gonna have to go a different route, he tells me I cannot have my deposit back and that it will be held by their company for 18 months and then will be forfeited, which was a way to force me to finance something through their company. I told [redacted] that I no longer have anything to finance the truck was the only item I needed and because this is not working out, I will have to go a different route and just keep my own truck. I have emailed them letting them know I will be taking further action, I have also told him over the phone and no response has been given. I know they had a $400 processing fee, I even noted to them several times go ahead and deduct your processing fee and send me the difference back and they have still refused to do so.Desired Settlement: All I want is for them to send me a check of my total deposit minus their processing fee which was $400, therefore my total coming back on a check would be $1,563.62

Business

Response:

I spoke with the customer today and discussed that this complaint was filed by mistake as he was unaware of the financing terms. Any misunderstanding has been resolved. Thank you

Culver Capital changed substantial terms in the transaction just before signing. When requested the documents reflect the terms as agreed, they offered to return our deposit. Then they ignored our phone calls. This is a group of rip off artists. Avoid doing business with them.

Review: BORDERLINE HARASSMENT AFTER BEING INFORMED MULTIPLE TIMES (VIA PHONE CALL AND FAX) THAT THIS BUSINESS AND ANY INDIVIDUAL HERE WAS NOT IN ANY WAY INTERESTED IN ANYTHING THIS COMPANY WAS OFFERING AND WISHED TO BE REMOVED FROM WHATEVER LIST THE COMPANY/INDIVIDUAL HAS.Desired Settlement: WE WISH FOR THIS COMPANY TO STOP ALL CONTACT WITH THIS BUSINESS.

Business

Response:

This company was contacted by Culver Capital twice on 6/12/14 and 8/1/14.On the second call our Culver's representative spoke with the manager who said no fiancing requirements existed and asked that no further calls be made to their office. This was noted in Culver's phone system and no contacts have been made to this business since.

Review: I applied to a few loan companies to buy a piece of equipment. They said they approved my laon and took out the first and last payment. During that time I was also approved by someone else and I did not take the funds at the time because Culver had better terms. Anyway, I was given the run around for a month after they took the money. They never gave me the loan. They will not return calls and they will not refund my first and last payment even though I did not get the loan. I have left a minimum of 10 messages and emails. THe only response I received it was escalated to management.Desired Settlement: I want my first and last payment that was taken on loan approval and the interest they would have charged me on the loan for the money they took from me.

Business

Response:

Response:The same week this customer filed this complaint, the matter had been resolved and a refund as the customer requested had been provided.Due to a final credit approval not being made available, this customer’s advance payment deposit was refunded in full.

Review: Culver Capital Group offered to help fund/finance a wheel alignment rack I was interested in from [redacted]. The salesperson, [redacted], was on top of things in the beginning. I was very cooperative with providing whatever they need from me to make this happen. The contract I was waiting for, but never received, was for it to state that it will be a $1-buyout at the end of the lease, and not be stuck with a fair market value deal. During the application process, [redacted] sent me a form to sign which stated an initial deposit in the amount of $3,078.24 (2 advance payments). Prior to signing it, I made a phone call and exchanged e-mails with [redacted] regarding that form. He explained to me that they (Culver Capital) will not take money from my bank account. According to him, that form was going to be used for bank account verification. When I noticed that the amount stated above was taken from my bank account, I then called and e-mailed them several times. I had asked for them to reverse the charge because it had also caused my bank account to become negative at that point, due to other expenses I had made. During this process, I was directed to deal with [redacted]. Apparently, this is beyond [redacted]' pay grade (as he described it). [redacted], a manager at Culver Capital, asked if the charge was pending or if the funds were taken out from my bank. He said that they cannot reverse the charge if it was still pending. Since the charge was taken out in full, he promised me that he will get the charge reversed. My conversation with them are all saved in writing (e-mails). Up to now, over 2 months have passed, I'm still trying to get my money back. I have not benefited from this transaction, nor received any type of merchandise. I no longer wish to move forward with this company based on the service/treatment they have given me.Desired Settlement: I want Culver Capital to return the $3,078.24 they took from my bank account.

Business

Response:

Complaint Response:[redacted], Inc. applied for financing with Culver on December 16, 2014. Following pre-approval based on the ownership and supporting credit information provided, a financing proposal was generated on January 21, 2015 and returned on January 23, 2015, with a deposit of $3,078.24 being due upon return. Client elected to transfer such funds via [redacted] Attached paperwork is provided attached.Upon the file entering funding, Culver received a fraud flag from one its funding partner due to a previous application being received from the same business but with conflicting ownership information. Accordingly, verification of ownership provided on the initial credit application was requested (the last years business tax return), but client never provided. File was closed as potentially fraudulent application and submitted to the applicable industry watchdog.If the client would like to provide current proof of ownership, we will gladly re-open the file and advance the transaction as requested. Regards, [redacted] ¦ Customer ServiceCulver Capital GroupT [redacted] ¦ F [redacted] ¦ www.culvercapital.com

Review: Repeatedly leaving voice mail messages on my home phone to call them. This is a scam!Desired Settlement: Quit calling me and leaving messages.

Business

Response:

Phone call with customer 2/2/15 4:54PM PT:Customer was mistaken and thought Culver had been calling him at 10PM at night. He was informed that Culver had only called him once at 9:03 PT on 1/28/15 and per his request would not be calling again.This complaint should be removed as created by mistake. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

They are claiming they only called once however that is false. There were several phone calls made to our home and messages left.

Business

Response:

[redacted],Our firm offers financing to small business.Our hours of business are from 7AM to 4PM PT. When I spoke with your husband yesterday he said the calls were at 10PM at night.Additionally, I've checked your account in our system and only one call was placed to you on Jan 28th.Most importantly, you stated we were are scam. This is not only incredibly false but hurtful.Please reconsider your response to this complaint. We are a small business and false complaints inaccurately portraying our who we are and the work we do is damaging to our efforts to help our clients.Thank you,[redacted]###-###-####

Review: I responded to a equipment purchase postcard from Culver Capital. I want to buy a 3D Printer for my orthodontic lab. I filled out the necessary paperwork and began working with a man named [redacted]. He emailed a proposal of a 3 year lease, specifying the monthly payments and the initial payment due upon approval of the lease. The initial payment consisted of 1st and last months rent, and a $375 lease processing fee. I signed the proposal, gave them my checking account information, and was told by [redacted] it still had to go to underwriting for the final decision, but he was pretty sure it would go through because otherwise he wouldn't be wasting his time or mine.The following day he requested bank statements. Two days later he said underwriting did not approve it. That same day, Culver Capital Group took $375 out of my checking! I have called and argued with [redacted] about refunding the loan processing fee that never happened. He refuses to give me my money back. In the small print it says if I cancel the agreement I forfeit the processing fee. But I didn't cancel it -- They did!I have leased vehicles, bought houses, made large purchases that all require a fee to process. But only IF the financing is done!Desired Settlement: I want my $375 back and I want them to remove myself and my business from their mailing lists.

Review: I contracted with Culver under [redacted] for a leasing line to finance equipment. Culver approved the lease and required a down payment of $16,366.75 that was deducted from our bank account. Culver repeatedly refused to finance the lease that we had to pay out of our own funds. We sent several emails asking for the lease to be funded or the money returned. Culver did not respond to any of these. Culver took our funds to provide a financing service and they did not provide it and now refuse to refund our money.Desired Settlement: Culver did not provide the service contracted for so all of our funds should be returned.

Business

Response:

[redacted] LLC applied for $600,000of financing with Culver Capital. As a part of Culver’s standard credit reviewprocess, information was requested related to the financial health of theapplicant, including existence of any open liens or judgements currentlyagainst the applicant. The applicant represented there were not such open liensor judgement. Following acceptance of a financing proposal, underwriting determinedthe following: Derogatory public filings (2 open judgments for $5,142 and 9open tax liens for $149,175. Information regarding the specific natureand status of such derogatory public fillings was requested but never receivedby Culver. In lieu of providing such information, client has elected to cancelsuch financing request. Per the terms of the agreed proposal terms the clientwould then also be electing to forfeit their financing deposit. To avoid such anoccurrence, Culver has been in contact with [redacted] LLC topursue possible acceptable alternatives.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

[redacted] did apply for a $600,000 line and after submitting all required paperwork was approved. Culver immediately debited our bank account for $16,366 that represented initial payments on the first lease. After they took the money, they came up with 2 D&B claims from [redacted] and one from the state of [redacted]. The total of these was approximately $21,000 and were due to filings under erroneous federal ID numbers. This was explained to Culver. They refused to go forward and fund the first lease that we had to pay for out of pocket. I told them to either fund the lease or return our money. They have done neither and have made no attempt to settle.

Business

Response:

[redacted] applied for $600,000 of financing with Culver Capital. As a part of Culver’s standard credit review process, information was requested related to the financial health of the applicant, including existence of any open liens or judgements currently against the applicant. The applicant represented there were not such open liens or judgements. Following acceptance of a financing proposal, underwriting determined there were various open derogatory public records precluding final credit approval with proof of satisfaction. Information regarding the specific nature and status of such derogatory public fillings was requested but never received by Culver. In lieu of providing such information, client elected to cancel their financing request. Per the terms of the agreed proposal terms the client would then also be electing to forfeit their financing deposit. To avoid such an occurrence, Culver has attempted to in contact with [redacted] to pursue possible acceptable alternatives. To date, the customer has been unresponsive to any attempt to bring about a negotiated resolution to this matter.