Re: Complaint # [redacted]This complaint is completely legitimate and was due to an error on my (the one responding to this complaint) part. I asked the customer to send their speaker back and after they did I sent the wrong replacement. I also did not maintain good communication that the...
buyer deserved. I have no excuse for this. We hold ourselves to a much higher standard than this and usually meet that standard. We have issued a complete refund to the customer and allowed them to keep the second speaker with no charge. This is a case where I made a mistake and vow to learn from it. David T[redacted]Mobile[redacted]Livingston NJ USA
Re: Complaint # [redacted]This complaint is completely legitimate and was due to an error on my (the one responding to this complaint) part. I asked the customer to send their speaker back and after they did I sent the wrong replacement. I also did not maintain good communication that the...
buyer deserved. I have no excuse for this. We hold ourselves to a much higher standard than this and usually meet that standard. We have issued a complete refund to the customer and allowed them to keep the second speaker with no charge. This is a case where I made a mistake and vow to learn from it. David T[redacted]Mobile[redacted]Livingston NJ USA