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Cummare's Reviews (1)

I am [redacted], the owner and manager of this facility.  We have been in business for 9 years.  We have built a solid business with a large amount of steady, regular customers.  I have noticed over the years an increase of people paying with credit/debit cards so we upgraded our...

system to Square Register for the customer's convenience.  We have been using this system for well over 3 years.  When taking payments we offer an easier method for allowing our customers to leave their servers  a tip from their credit/debit cards.  This is set up directly from the Square Register software.  It is a screen that appears after swiping the credit/debit card.  It has the following options:  15%, 20%, 25%, Custom Amount and No Tip.  After choosing one of the previous, another screen appears for an electronic signature.We were aware if this customer being dissatisfied with us as he has left negative reviews on our Facebook page and other sites.  I personally tried to explain to him how our system works but he continues to be disgruntled about our business. We have never had anyone complain about this system prior to this incident because many local, smaller businesses use this program, therefore our customers are familiar with it and how to use it.I am sorry that this one customer was apparently confused about how this system works but I can reassure youthat there are difference options on the screen that he could have chosen from.  If he wasn't walked through the process with assistance I personally apologize.  But I can guarantee that we are in on way "forcing" anyone to leave a specific amount of tip, if any at all.I hope that this response can resolve this issue as professionally as possible.

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Address: 1023 Chestnut St, Murphysboro, Illinois, United States, 62966

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