Cummins Engine Company

Customer: [redacted] The customer's concern was regarding pricing on a vehicle he was interested in purchasing The customer was given a range of net cash differences and there was a miscommunication regarding fair trade value In response to the concern, I'm happy to offer any of our certified pre owned vehicle to be purchased at the advertised price As well as offer a $trade certificate in addition to current trade value based on condition at the time of purchase Best, [redacted] [redacted] General Sales Manager Napleton's Schaumburg Buick-GMC [redacted]

Revdex.comunfortunately this vehicle was sold to another party while in the process of attempting to secure financingwhile we cannot duplicate the exact vehicle we are amenable to finding the right car from our store inventoryin addition we will off a $credit toward the purchase for the inconveniencethe consumer can deal directly with [redacted] at k***@napletonmail.com or [redacted] thanks***

Complaint: [redacted] I am rejecting this response because: I have the paper work stating "we owe" a second key for the vehicleI will gladly bring it again to the dealership to show youI was told a while ago by your used car sales manager that the agreement you made with me will not be valid because the salesman no longer works for the businessIt's no longer a problem because I steered away many customers from the business due to your lack of honesty and commitment to the customer Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/09/03) */ Contact Name and Title: [redacted] Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com GAP refund has been processed by GAp company and will be applied to customers auto loan Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/09/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) I don't accept this response because I was already told that it has been processed, however the loan was paid off in JulyOn 7/31, I was verbally told by [redacted] that if the loan was paid off then I have to have a faxed confirmation letter sent to the dealership, which I did twiceAlso that the dealership would send me the refund amountThis is the first response I have had since 7/These people are not honest in there practicesThis is what I was told I have dates and times of my conversationThere is nothing hidden about my practices Final Business Response / [redacted] (4000, 10, 2015/09/05) */ Contact Name and Title: [redacted] ***, Sales Manager Contact Phone: XXX-XXX-XXXX Contact Email: ***@napletonmail.com It is not fair nor accurate to say our staff is not honest in our business practices, Mr [redacted] willingly purchased his GAP insurance and then chose to close his loan account earlyOur dealership does not underwrite to GAP policy, we processed his cancellation for him as a courtesy even though it is HIS responsibility to do so with the GAP companyHis refund was delayed since Mr [redacted] did not provide his cancellation in writing at the time of his original requestI have personally communicated to Mr [redacted] that a check for $was mailed to his address of record on 08/28/The check number issued to Mr [redacted] is XXXXXWe reject Mr [redacted] 's accusation that we are a dishonest business and employ dishonest peopleAt this time we consider the matter closed and wish no further communication with Mr [redacted] Final Consumer Response / [redacted] (2000, 12, 2015/09/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) Yes I did speak with Mr [redacted] and they finally sent my refund on 9/however I resent the fact that I didn't go through the proper proceduresAs I stated earlier, I have exact dates, times and saved voice mails to prove my caseI went through the proper channels and cancelled my coverage as per the contractFaxed copies with dates and times,that I received from my confirmation pages,shows that it was sent in a timely mannerAlso the insurance company has my timestamp and re corded information for future referenceSo yes I finally received my refund but my allegation is still very valid of this dealership

I am writing in response to your letter regarding a complaint that was submitted to the Revdex.com with ID # [redacted].
This office has not received any other notification from this customer and was not aware of the complaint. I havealready contacted the customer and let...

them know that I will be gathering information and reviewing their complaint. At this point I am still waiting for the customer to provide information about the Cummins engines they own andeverything will be reviewed when it has been received to determine the appropriate response.I want to point out that the engines they own appear to be well outside of the warranty period and they purchased them used from a third party.
Regards,
David [redacted] Cummins, Inc.