Cummins

Thank you for the inquiry of Mr [redacted] ***.? Cummins wants our customers to have great experiences with our products and are disappointed to learn that Mr***’s experience was not up to our or his expectations.? We have investigated the issue and have learned that the engine repair was completed on June 2.? It appears that parts delays were the issue, but then expedited to finish the job ? We noticed that the complaint was submitted on May 19, cover letter dated June and made it to Cummins sometime after that which was too late for it to have any effect on the repair.? If problems occur in the future, we suggest that the customer contact Cummins Care at 1-615-871-for assistance.? Cummins Care will assist in locating the nearest authorized repair location and repair event scheduling as well as communication throughout the process.? Cummins Care will also escalate issues if needed to expedite the repair? Regards, ? David L [redacted] Cummins, Inc?

Revdex.com: I have reviewed the? response made by the business in reference to complaint ID [redacted] , and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below I will sent the information they are asking for but I want to do through here so I have all the proofs that I did it, because I don't have any of theirs contact information and I am afraid that I will never hear from them again, it took them a month to respond to my message through herePlease forward requested info to them and I want to get their respond in here.Cummins serial number 79155807The turbo was purchased from: [redacted] ***repairs were done at [redacted] ***? I cant sent you copy of email that I sent to customer service because I went to cummins web site and there is a place to contact ce, so I filled it out and sent it and I never received any responces or copies because it was sent through a web site and not a personal emailI don't have names of people that I spoke with because I don't remember it now because it was done a month ago and plus they were keep transferring? me to different people and it was hard to keep trackcopy of receipt is included? Regards, [redacted] ***

I am writing in response to your letter regarding a complaint that was submitted to the Revdex.com with ID # [redacted] .This office has not received any other notification from this customer and was not aware of the complaintI havealready contacted the customer and let them know that I will be gathering information and reviewing their complaintAt this point I am still waiting for the customer to provide information about the Cummins engines they own andeverything will be reviewed when it has been received to determine the appropriate response.I want to point out that the engines they own appear to be well outside of the warranty period and they purchased them used from a third party.Regards,David [redacted] Cummins, Inc

From: Lisa D P [redacted] Sent: Friday, March 10, 12:PM To: info Subject: Case ID [redacted] Ms***, I have received your letter dated 3/7/regarding the above case In order for Cummins to investigate this matter we would need the Vehicle Identification Number (VIN) or the Engine Serial Number Once we have received that information we are happy to investigate and respond to this case Thank you, Lisa DP [redacted] Corporate Litigation Paralegal Cummins IncOffice: 317-610- This email message and any attachments are for the exclusive and confidential use of the intended recipient and may contain privileged information Any unauthorized review, use, disclosure, or distribution is prohibited If you are not the intended recipient, please contact the sender by reply email and promptly delete this message and any attachments from your computer system We do not waive the attorney client privilege by transmission of this message Thank you

Thank you for the inquiry of Mr*** ***. Cummins wants our customers to have great experiences with our products and are disappointed to learn that Mr***’s experience was not up to our or his expectations. We have investigated the issue and have learned that the engine repair was
completed on June 2. It appears that parts delays were the issue, but then expedited to finish the job We noticed that the complaint was submitted on May 19, cover letter dated June and made it to Cummins sometime after that which was too late for it to have any effect on the repair. If problems occur in the future, we suggest that the customer contact Cummins Care at 1-615-871-for assistance. Cummins Care will assist in locating the nearest authorized repair location and repair event scheduling as well as communication throughout the process. Cummins Care will also escalate issues if needed to expedite the repair Regards, David L*** Cummins, Inc

Revdex.com:
I have reviewed the? response made by the business in reference to complaint ID ***, and have determined that the response? would not resolve my complaint.? For your reference, details of the offer I reviewed appear below
I will sent the information
they are asking for but I want to do through here so I have all the proofs that I did it, because I don't have any of theirs contact information and I am afraid that I will never hear from them again, it took them a month to respond to my message through herePlease forward requested info to them and I want to get their respond in here.Cummins serial number 79155807The turbo was purchased from:*** *** *** *** * *** *** *** *** ** ***repairs were done at*** *** *** *** *** ** ***? I cant sent you copy of email that I sent to customer service because I went to cummins web site and there is a place to contact ce, so I filled it out and sent it and I never received any responces or copies because it was sent through a web site and not a personal emailI don't have names of people that I spoke with because I don't remember it now because it was done a month ago and plus they were keep transferring? me to different people and it was hard to keep trackcopy of receipt is included?
Regards,
*** ***

From: Lisa D P*** Sent: Friday, March 10, 12:PM To: info Subject: Case ID *** ? Ms***, ? I have received your letter dated 3/7/regarding the above case.? In order for Cummins to investigate this matter we would need the
Vehicle Identification Number (VIN) or the Engine Serial Number.? Once we have received that information we are happy to investigate and respond to this case? Thank you, ? Lisa DP*** Corporate Litigation Paralegal Cummins IncOffice: 317-610-? This email message and any attachments are for the exclusive and confidential use of the intended recipient and may contain privileged information.? Any unauthorized review, use, disclosure, or distribution is prohibited.? If you are not the intended recipient, please contact the sender by reply email and promptly delete this message and any attachments from your computer system.? We do not waive the attorney client privilege by transmission of this message.? Thank you?

I am writing in response to your letter regarding a complaint that was submitted to the Revdex.com with ID # ***.This office has not received any other notification from this customer and was not aware of the complaintI havealready contacted the customer and let them know that I
will be gathering information and reviewing their complaintAt this point I am still waiting for the customer to provide information about the Cummins engines they own andeverything will be reviewed when it has been received to determine the appropriate response.I want to point out that the engines they own appear to be well outside of the warranty period and they purchased them used from a third party.Regards,David *** Cummins, Inc