Cundiff Heating & Air Conditioning, Inc. Reviews (1)
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Cundiff Heating & Air Conditioning, Inc. Rating
Description: AIR CONDITIONING CONTRACTORS & SYSTEMS, HEATING & AIR CONDITIONING, DUCT CLEANING, AIR CONDITIONING REPAIR, VENTILATING CONTRACTORS, AIR DUCT CLEANING, HEATING CONTRACTORS
Address: 4426 Palmer Avenue, NE, Roanoke, Virginia, United States, 24019
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Review: Wrong part put on had to replace
this year, poor to no service cause
damage to home A/CDesired Settlement: return of money because I had
to pay another co. and purchase window
A/C
Business
Response:
Thank you for the information given on the above case. We at Cundiff Heating do our best to serve our customers as fairly as we can. This case I’m not sure about her statement we installed and incorrect part. This was over a year ago with no problems.We ordered the condenser fan motor (outside unit) for the original manufacture and I have attached the invoice to show. She may be confused since this has been over a year ago and the original service call was on the week-end and the service tech explained we could use a universal motor which was less expensive, but found that a factory motor was required and we ordered the following Monday (15th) and installed on Tuesday June 16th. This part would have a standard 1 year parts and labor warranty. I have attached copies of work sheets with dates and also the original invoice for the motor installed from the distributor of the equipment. ([redacted])We receive a message from her about 3 weeks ago taken by our dispatcher to have a manager call her and [redacted]. returned her call and she returned ours and this happened a couple times and we never connected. She never discussed with dispatcher as needing a service call or anything other than having a manager call her back. Thus, we knew nothing about a problem until this message.If she could provide us a copy of her invoice as to what was done by the other company and in fact anything to do with the motor being installed wrong we will take into consideration for a refund and go back to the distributor if that be the case on the credit for motor. We confirmed with the supplier that the motor installed is correct and ran for at least a year with no problems. Per our agreement our parts have a 1 year parts and labor warranty (Which has expired at this time of contract)Please let us know how to proceed.Sincerely,[redacted]Service Manager
Consumer
Response:
I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,