Cunha International Inc.

Review: A) CONTEXT: I am a student who just graduated from Harvard Business School in Boston and who contracted a company to ship my personal belongings and the ones of my domestic partner ([redacted].) to Switzerland. B) OBJECT OF THE CLAIM: My claim concerns a dramatic failure to honor a contract by the company Cunha who was paid to ship our personal belongings. The contract was signed on Wednesday June ** and specified that a volume of 10m3 would be shipped from our address in Boston to a port in Switzerland (Colonia) for $1,035 – including the pickup of packed items (no date and time specified), warehousing, loading, ocean freight, trucking, delivery to final port, and insurance for $1,500. This is the only contract I signed with Cunha, and I can provide a copy of it at any time. C) INITIAL UNRESPONSIVENESS AND INCOMPETENCY: In our email of Wednesday June ** (with the signed contract attached), we specified that the preferred time for the pickup of our items was Friday morning June **, and we asked Cunha to confirm the date and time in order to know when to bring our items downstairs. Indeed, before signing the contract, we had already discussed with Cunha about the requisite to have the pickup before Sunday June ** since we had to vacate our flat that day – Cunha ensured there would be no issue to pick up the items before the deadline and sent us the contract knowing about that requirement. However, on Wednesday, Cunha did not answer to our question about the pickup’s date and time (neither by email, nor phone, nor sms). On Thursday June **, we re-asked for the date and time of the pickup. But, again, Cunha did not answer. On Friday June **, we were told by email that everything was organized for the moment we pay. We paid the $1,035 of the contract immediately, sent a copy of the wire transfer to Cunha, and asked again for the date and time of the pickup in two different emails. But, Cunha did not answer. On Saturday June **, we re-asked for the date and time of the pickup by email. But, Cunha did not answer. I called several times and let a voicemail too. Finally, Cunha called back. First, he told us the movers already came for the pickup on Wednesday – which was obviously a lie since neither a date nor a time was ever communicated to us, nobody called us by phone, nobody rang the bell at our flat though we were there, and Cunha never mentioned that potential past pickup in the three days we tried to reach it out for that matter. Then, in a conversation with my partner [redacted], Cunha asked us to organize the pickup ourselves or to continue keeping the items until Monday (he knew it was impossible for us based on our past discussions) since, according to him, no movers work on weekend – another obvious lie. Based on the signed contract, we disagreed on both options. He asked then if we knew some movers since he did not – a significant sign of incompetency and deception for a shipping company who agrees by contract to pick up our items. Ultimately, after we insisted, Cunha agreed to organize a pickup on Saturday June **, and ensured there would be no additional cost for a pickup on weekend. Overall, our multiple requests to know the date and time of the pickup had been ignored for three days, and I can provide a copy of all the emails to prove it. D) NONCOMPLIANCE WITH THE TERMS OF THE CONTRACT – IN PARTICULAR THE PRICE: On Friday July *, with still no information about the shipping date, I received a new bill asking me to pay $2,914.55 in addition to the $1,035.00 already paid if I wanted my belongings to be shipped – the total would then be close to $4,000. That astonishing four times increase of the total price was said to concern: 1)+$770.00 for pickup/pallet on Saturday – though our contract already included the pickup of packed items costs, we asked for a pickup on Friday multiple times, and Cunha ensured us no extra cost would be charged for a pickup on Saturday 2)+$1,870.55 for extra volume – though our items finally totalized a 3.88m3 volume, and the contract I signed was for 10m3 3)+$180.00 for warehouse costs – though our contract included those costs, and Cunha wasted 1 full business week without acting before it sent us the new unexpected bill. In fact, as of today, Cunha has not confirmed any shipping date although it was agreed our items would be shipped from Boston in the first week of July. E) CONCLUSION: After I signed a contract and paid $1,035 for 10m3, I strongly believe that a request to pay close to $4,000 for a final volume of 3.88m3 is a fraud – indeed, no special circumstance (like fuel) or special condition can justify an increase of the price from ~$100 per m3 in the contract to more than 1,000 per m3 (i.e., more than 10x increase). On top, Cunha has proved unresponsive to answer my questions, very insulting (treating me of some bad Spanish names by email - e.g., “[redacted]”, “[redacted]”), threatening in the tone of several of its emails, and offering no guarantee about the location and delivery of my belongings (e.g., Cunha did not give me any receipt about the final volume picked up). Cunha claims through a logo in its website to be a member/accredited business of the Revdex.com (Revdex.com). However, the Revdex.com website does not seem to confirm that, and the facts from my experience further put in doubt Cunha's credibility and fair business practices.Desired Settlement: Based on the contract I signed and paid, I refuse to later pay the abusive total price of ~$4,000 (a more than 10x price increase per m3 compared to the contract), and I require the terms of the contract signed to be enforced immediately ($103.5 per m3).

Business

Response:

Dear [redacted],

We are responding to the Revdex.com, as well as the customer, so that they may get the information as soon as possible. With regard to their complaint please note we strive to give our customers the best quality service possible, but cannot put at risk homeland or overseas security, and must get paid for our services, even if it be a deposit. [redacted] failed to comply with certain aspects:

• First, we asked for a packing list stating the number of boxes, and what the boxes contained.

This is for homeland security and a rule for international shipping as well. You provided us on 6/**/13 a small, sketchy list of items. In e-mails [redacted] contracted 2 cubic meters, and he an excess of 1.88 cubic meters. He stated in e-mail that he would pay the difference for this.

• Second, we stated we needed a deposit for the pick up to be made. You stated on 6/**/13 that a deposlt was made, and that you had a receipt (we have an email stating this from you). No wire transfer was made on this date. You then left to Switzerland, and sald that a woman by the name of [redacted] (your girlfriend) would be available to be present for pick up.

• Pick up was stopped when no deposit was made, and we tried numerous times to phone [redacted], and were later told by you that her phone had for some reason stopped working (we also have an e-mail stating this from you).

Finally, we were able to get through to the woman [redacted], and she informed us she was leaving the country too on Sunday, and desperately needed the boxes picked up. We stated we needed a deposit, and that it was almost impossible to coordinate a pickup that same day or even the next. Please note, this was the weekend leading for the [redacted] of July. We asked if she knew of anyone who could pick it up for her, and we would then ship. She did not. We desperately scrambled and were able to coordinate one; we again informed her we needed a deposit. She said she would. We gave her the name and contact of the party we were able to hire last minute on a holiday weekend that would pick it up. Pick up was made on 6/**/13, and our wire transfer was put to our account on 7/*/13. Note, that we even overrided the deposit showing up in our company account for the pickup, due to the customer's dire situation of leaving the country the next day.

• We have the items in storage, and are awaiting a better/specific inventory list, and at this time full payment, due to the customer's unpredictable stories of payment, phone not working, and payments to be made sometime in Switzerland.

Again, we are trying to reach out to the customer, but at this time we feel for security reasons, and assurance of payment, we must charge in advance once we get the list. Regardless of the institution you graduate from or the urgency you put on your shipment, we remain steadfast in following international rules for homeland and international security. When an individual wants items picked up urgently,leaves the country, gives it to another party to attend to, and then we cannot contact that individual for payment and questioning, we are forced to hold off on a shipment until all the needed information we request beforehand is abided by the customer. We are currently accruing storage fees for the customer, and we wish to work with the customer to resolve this matter. We will send the customer this email so they do not have to wait on the Revdex.com response, and hope that they reach out to us as soon as possible since storage fees are being paid by our company for their belongings, and can't be shipped until they provide the needed information and payment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Dear [redacted],

This letter is in response to Cunha’s answer (7.**.2013) to my complaint (7.*.2013). Unfortunately, in its answer, Cunha refrains from addressing the contract I signed and paid, and continues failing to honor it. I will then first discuss what Cunha does not say. Afterwards, I will address each of Cunha’s points, and finally I will conclude. In attachment, you will find the copy of the contract I signed, and the copy of all the emails/sms exchanged with Cunha - as some texts are in Spanish, we can translate them upon request.

I) WHAT CUNHA DOES NOT SAY

A) Unjustified pickup extra cost

In my first email to Cunha on Monday June **, I already specified that I would only sign a contract if the pickup of the items was done before the end of the week (Sunday June **) - see in Spanish: “El pickup de los muebles tendria que ser esta semana”. I constantly reinforced that requirement in our different calls, and Cunha ensured me there was no issue in picking up our items before Sunday June **. Therefore, Cunha knew about that requirement when it sent the contract on Wednesday June **, and cannot increase the price by 74% (+$770/$1,035) on Friday July * (9 days later) arguing an urgent pickup or special circumstances - especially, when it did not provide any answer to our daily emails, sms, calls, and voicemail asking for clarifications on the payment options and an earlier pickup time until Saturday June **, at which point he guaranteed there would be no extra cost for a Saturday pickup.

B) Unjustified volume extra cost

I signed a contract for shipping 10 cubic meters (10m3) at the price of $1,035. Though I have never been ready to pay any extra charge for the pickup, I have always accepted to pay more if I had extra volume. In that sense, I mentioned my willingness to pay for extra volume in my emails of July * and *, but reminded Cunha in my email of July * that the contract I signed was for 10m3, and that I would need a receipt from the company who calculated that volume since, so far, the 3,88m3 Cunha mentioned were far below the 10m3 contracted. I never received any receipt.

II) ADDRESSING EACH OF CUNHA’S POINTS

A) The list: “We asked for a packing list stating the number of boxes, and what the boxes contained [...] You provided us on 6/**/13 a small sketchy list of items”.

First, let me correct the fact. The list of items was provided to Cunha on Wednesday June ** by email, together with the contract - and not on Friday June **. Second, Cunha should know the number of boxes (27) since the pickup was done on Saturday June ** - I have myself a receipt from the moving company stating the number of boxes. Third, and more importantly, I am surprised Cunha starts its letter of justification with a new argument - I interpret that as a desperate attempt to justify its failure to honor the contract. Indeed, Cunha told me by phone on Wednesday June ** that only a brief list of items was necessary - it was clearly not presented as a requirement for “homeland security and a rule for international shipping”. If this is the case, why did Cunha never communicate this critical requirement in its numerous emails from Wednesday June ** (when I sent the list) to Thursday July **? We should understand whether the “sketchy” list would have been sufficient if I had paid the extra bill Cunha wanted to charge me, or Cunha failed to inform me about a critical homeland security and international shipping rule for 22 days. In any case, Cunha should be responsible for any charge resulting from this additional failure. You will find at the end of this letter a more detailed list of the items to be shipped.

B) The volume: “In emails, [redacted] contracted 2 cubic meters, and he an excess of 1.88 cubic meters. He stated in e-mail that he would pay the difference for this”.

Originally, we discussed with Cunha several shipping options door-to-door (e.g., 10m3 volume, 2.5m3 volume), but those solutions were too expensive for my student budget and I decided to sell my furniture on Tuesday June **. Nevertheless, on Wednesday June **, Cunha proposed me, first by phone and then by written contract, a much cheaper door-to-custom solution in which I would save the high trucking cost in Switzerland by receiving my items at the Swiss custom, and not at my door. I agreed and signed the contract of $1,035 for 10m3 which would protect me of any extra volume, and which would be adjusted for the final volume in case I had less (see the contract: “exact volume may only be determined upon shipping”). Thus, we still sold our furniture in that spirit of limiting volume, as well as to avoid moving and storage charges in Switzerland where we do not have yet our own apartment.

The first time the volume of 2m3 Cunha claims I signed for appeared in its email on Thursday July * - i.e., 8 days after signing the contract. I remain astonished how Cunha can deny the contract discussed and signed.

Nevertheless, I mentioned my willingness to pay for any extra volume in my emails of July * and reiterated it on July *, but I already reminded Cunha in my email of July * that I signed a contract for 10m3, and that I would need a receipt from the company who calculated the volume of my items since, so far, the 3,88m3 Cunha was mentioning were far below the 10m3 contracted. I never received any receipt.

In that case, the adjustment of the bill for the final volume to load should be revised downwards according to the contract (a total of $1,035 for 10m3 means a total of $401.58 for 3.88m3), and not upwards (+$1,870.55).

C) The deposit: “We stated for a deposit for the pick up to be made. You stated on 6/**/13 that a deposit was made, and that you had a receipt (we have an email stating that from you). No wire transfer was made on this date” [...] Pickup was stopped when no deposit was made [...] ”.

Any potential delay in the deposit has clearly been due to Cunha’s inability to clarify both the payment method (i.e., did Cunha accept checks?) and the pickup date as requested in our emails/sms on Wednesday, Thursday, and Friday.

However, despite Cunha’s dramatic failure to answer us and confirm a pickup date, we requested our bank (Cambridge Trust Company) to make a wire transfer of the full price ($1,035) on Friday June ** to show our good faith after Cunha finally ensured us in a 1-line email that day that “everything is already coordinated for once we make the deposit”. We went then immediately to the bank and sent the pertinent bank receipt to Cunha.

That bank receipt as well as my email to Cunha on Saturday June ** explicitly noted that the money would arrive into Cunha’s account on Monday July *. In our phone conversations on Saturday June **, Cunha told us “to not worry about that for the pickup” (that Cunha was indeed able to do) and never mentioned that the deposit had delayed the pickup - in fact, Cunha even claimed that a pickup had already happened on Wednesday June ** (a clear lie for the reasons denounced in my first claim).

D) The pickup: “You then left to Switzerland, and said that a woman by the name of [redacted] (your girlfriend) would be available to present for pick up [...] Finally, we were able to get through to the woman [redacted], and she informed us she was leaving the country too on Sunday, and desperately needed the boxes picked up”

First, Cunha knew from the beginning (i.e., before sending me the contract) that my domestic partner and co-owner of the items [redacted] would be present for the pickup. For this reason, Cunha asked me to provide her details in the email attached to the contract I signed on Wednesday June **. In any case, [redacted]’s presence during the pickup could not increase the shipping cost.

Second, as mentioned in my first claim and hereinabove, Cunha knew since my first email on Monday June ** that we were leaving the flat on Sunday June **. Cunha even advised me by phone to not rush for the pickup since we had time.

Third, Cunha is inconsistent if it said in its 1-line email on Friday June ** that “everything is already coordinated” and says then that “it was almost impossible to coordinate a pickup that same day or even the next” and that it “desperately scrambled” to organize the pickup on Saturday June ** - indeed, as previously mentioned, it was clear from my first email on Monday June ** that the pickup had to be done before Sunday June **. As a side note, the weekend of June **-** was not “a holiday weekend” as Cunha states in its letter.

E) The phone: “We tried numerous times to phone [redacted], and were later told by you that her phone had for some reason stopped working (we also have an email stating this from you)”.

[redacted]’s phone worked perfectly until around 1pm Friday June ** - in fact, [redacted] tried to call Cunha 5 times that morning according to the phone call history we keep. After Cunha called back at 1.28pm on Friday June ** and [redacted] noticed that the sound started cutting, [redacted] immediately sent a sms to Cunha at 1.33pm (see SMS copy in attachment) to inform about the technical inconvenience and to offer the option to contact us either at my email address or at [redacted]’s one.

In addition, Cunha had many options to contact us, and we reminded Cunha of them several times. First, the email attached to the contract on Wednesday June ** detailed our email addresses and my own phone number. Second, my phone number was again communicated through my sms sent on Friday June **, as well as in my email and voicemail on Saturday June **.

Finally, as mentioned hereinabove, Cunha wrote us on Friday June ** a 1-line email guaranteeing that “everything is already coordinated”.

Since everything was “already coordinated” when [redacted]’s phone sound issue happened and since, afterwards, we offered and diligently reminded Cunha of several options to contact us, any potential delay in the pickup was not due to [redacted]’s phone, but to Cunha’s inability to organize a pickup before Saturday June **.

III) CONCLUSION

To summarize, first, the +$770 extra charge for the pickup of Saturday is fully unjustified since Cunha knew about the necessity to pick up before the end of the week when it sent the contract, and did not provide any answer to our emails/sms to clarify the payment options and organize a potential earlier pickup. Second, the +$1,870.55 extra charge for the potential extra volume is unjustified too since the contract was signed for 10m3 and Cunha has always mentioned that my volume was only 3.88m3. Third, any increased warehousing cost is the result of Cunha’s overall failure to respect the contract.

Cunha has then dramatically failed to honor the contract I signed by unduly increasing 10x the contract price of $103.50 per m3 ($1,035 for 10m3) to $1,017.92 per m3 9 days later ($3,949.55 for 3.88m3). Based on the contract price of $103.50 per m3 and the final volume of 3.88m3 Cunha claims I have, the final price I should be charged is $401.58 (=$103.5 * 3.88) - as already explained in the desired outcome of my first claim.

Nevertheless, after about one month since I signed the contract and since my personal items are unduly retained, I do not only ask for the immediate execution of the shipping to Switzerland at the contract price, but also for the full compensation of the damages it is causing me (amount which should be determined by a moderator or, if needed, a judge).

Finally, given Cunha’s record of deceit as well as threats and insults, I would require any response from Cunha to be in writing for the full transparency of the exchanges.

Sincerely,

List of items to be shipped:

-- Studies: business books for classes, binders with cases and notes taken at school, a few issues of magazines (Harvard Business Review), old novels in Russian

-- Apparel: underwears/socks, pants/jeans, dresses/skirts, t-shirts/pullovers, winter coats, two artificial fur jackets, women’s handbags, one bag of shoes, hats, gloves, ski clothing

-- Bed: two blankets for king size bed (summer/winter)

-- Kitchen: blender, mixer, fondue set, paella, churros machine, Hard Rock Cafe glasses

-- Bathroom: a box of women’s perfumes, and creams

-- Art: frame with our pictures, frame for diploma, drawing made by [redacted], a box of painting tools (easel, canvas, paints, brushes)

-- Electronics: Samsung TV (1 year old), vacuum cleaner

-- Administrative papers: photocopies of old diplomas, bank statements

These guys - a guy named Antonio specifically - ripped us off. We were too trusting when he told us to pay first, which is the norm in shipping, but afterward he wouldn't answer our calls, and when he finally did, he just kept repeating "Don't worry, they'll call you, they'll call you."

Needless to say "they" didn't call us, and we didn't have any paperwork - big red flag for international shipping - and when we finally did talk with him - two weeks before leaving, it was very stressful! - we couldn't get a straight answer out of him. "You have to trust me!" he kept saying. I don't think so. Not by a long shot.

Finally because we were up against a hard deadline we had to hire a different company. Antonio refused to refund our payment. Thus there are only two possibilities, that he and his company are dangerously incompetent (who wants to trust their most important possessions to an unreliable carrier?), or, he and they are outright thieves. Either way you'd be well served to use another company. They bilked us out of more than $2,300.

Review: In working with Cunha they were suppose to ship my household goods from door to door. They were suppose to file a claim is my belongings were damaged. The reality it was not door to door. I had to pick up my cars myself even thogh I was billed for door to door service, and to make it worst the agent lied to me and said its better if you go pick them up. My house hold goods were damaged, the agent [redacted] said he had filed the claim which was a lie, and I had to file it myself. In addition he and his company would not provide the information I needed to file a claim. This guy lied about many things and made my move a nightmare. I would advise any and all people looking to move and ship house hold goods and carn not to even consider using this company!Desired Settlement: I want to be compensated for all the work I had to do in getting my cars home, filing my claim, and the loss I took on my claim because they would not provide me with the needed documentation.

Consumer

Response:

At this time, I have not been contacted by Cunha International Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

We are sorry that you feel that you did not the get the service you requested, but Cunha International complied to all the services you requested. Cunha International delivered all you household items to your home--inside and set up the needed items, as was in the contract. Cunha International has customer's signature that the items were delivered inside your home in perfect conditions. On the day of the delivery no claim by customer was made; no damages were reported day of delivery.

With regard to the automobiles, please note, customer was strongly advised from Cunha International, and our agent in destination, not to remove the cars from the port terminal when they arrived. Cunha International had made arrangements with the agent in destination to bring the automobiles to his premises. Customer chose not to listen to either Cunha International, agent in destination, and it has been noted, his father-in-law, and his own wife, tried to tell him not to take the automobiles from the location of the warehouse, where they had been just delivered in the port of Barcelona.

Customer went against all parties, and drove off with his cars. Our agent in Spain told him it was illegal to do so because he had no insurance, and he did so anyway. He was told that the cars had to remain for the proper protocol, that is, if there was any damages, pictures would have to be taken, and cars would be taken by agent via flat bed---and follow through with the steps, regulations, and insurance policies of the country.

Customer chose to take cars and not have anything documented and claimed at the warehouse, rather chose to take cars, and later make a claim. Insurance companies will not pay for cars that were removed without proper documentation/claims/photos at arrival. Our agent would have made the claim then and there. All the paperwork customer states was not given to him, would have been supplied to him right there at time of viewing of cars. Customer chose to remove cars and later claim;customer was told and strongly advised not to by the parties mentioned above. There is no way of knowing if the cars were damaged by the customer driving illegally (driving without insurance in Spain is illegal, which our agent informed him of. Again, he irrationally stated, he didn't care, and that they were his cars, and he could take them if he wanted to. He did, breaking the agreement of Cunha International of taking the automobiles to his premises as was stated in the contract, as well as break the traffic laws in Spain.)

We believe the insurance company will not pay because customer irrationally and quickly took the cars from the warehouse port, breaking the agreement with Cunha International of taking them to his premises, and going against our Spanish agent's advise/warning not to do so because it was illegal and it jeopardized any claim he would want to present to the insurance company. It was noted that his father in law was also very clear to him in English that he should leave the cars, and follow the rules. Customer should note that insurance companies will not pay out if the customer chooses to file a claim without first following all the protocols that need to be done. All parties informed him of the protocols, and customer chose not to abide by them

Review: I was contact Cunha International to prepare my move to Spain. (The service was Quincy MA to Vila-seca Spain) On June [redacted] I paid $735 for the service "door to door" but they didn't carry out the first part of this service, because they contacted me to deliver by my self the boxes in Milton, another city outside Boston. I called them to confirm the rest of the service gonna be true, they will deliver in my spanish address and the confirm it "[redacted]". I arrived to Spain on July [redacted] and I wrote Cunha International on August [redacted] to know the status of my stuff. They told me "[redacted]". After that, I didn't receive any email, call and I contacted via email with them again on September [redacted] and they told me the stuff is in Spain and the company tried to deliver in my home, but nobody was in the address and currently is in the storehouse. I didn't receive any notification of this spanish company to advise me for this delivery, they didn't put any paper notification in my home to alert me of this delivery attempt. All the last week I was trying to know which spanish company has my stuff but Cunha International don't provide this information, but send me an email requiring additional amount $797 for the extra cost.

I don't know where is my stuff

I don't know which is the spanish company

They are requesting for $797 extra cost?? This is a fraud...

I'm not gonna pay any extra cost if they don't know the logistic service (their work...) is not my problem. I need your assistance to resolve this issue

Thanks and regardsDesired Settlement: Deliver the stuff in my spanish address without additional extra cost

Business

Response:

We tried to deliver items, but the delivery failed due to customer evading our calls and emails, and no one home when we attempted a delivery. Customer was in States biding time, and using us as a free storage to receive the items when she was ready and in Spain. Due to her negligence, we are obligated to charge another delivery--and someone must be at the location with an agreement to accept all the items in this shipment (e.g. be responsible and accountable for the items) as well as agree to pay for the second attempt at delivery. We cannot deliver at an address with no confirmation and no payment. Customer must pay the second deliver due to her negligence, and not following through with the contract agreement, she left the country without paperwork to do custom clearing in destination, and we had to pay on her behalf. In this token, we lost the money, but were willing to absorb this negligence. But, we cannot absorb a second delivery charge at this time. We will give the customer a grace period of 10 days from today, and after that, she will have to pay storage fees for her items.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Attached can find all the conversation with Cunha before contract the service (it's in Spanish) and from the first moment I asked for the necessary documentation, from the first moment I told that my flight was for the end of July, from the first moment I asked what happens for this long time the items storaged... and they insisted to prepare the move quickly.Nobody call me or write me between my email sent on August [redacted] and September [redacted] and nobody came home, I don't have any document to prove they were here. I want ask them which is the price for this second attempt (I'm sure the price is not $797 if the items are in Spain ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We apologize customer doesn't feel the problem was resolved. We have followed the contract, and customer has chosen not to abide to it. Customer should note that we cannot hold her items indefinitely, and that surcharges due to storage fees will begin, as stated from last email. Payment in full must be made before we can release her items, as stated in contract, and someone must be home to receive the call and items, as well as make payment. We cannot leave items at any address without accountability and confirmation.

Review: This company collected $2,370 from me on Ma [redacted] 2015 in the form of a deposit to schedule a transportation service to ship some boxes from Los Angeles. They never showed up nor contacted us to schedule the service and they just took the moneyDesired Settlement: We want our money back

Business

Response:

Please note customer made all the arrangements with us to have her items shipped. We coordinated and started the logistics for her when she made the deposit. The day before her pickup when we called to confirm she'd be home for the pick up, she bluntly told our drivers that she found someone cheaper and to just cancel the pick up and order. Customer was told beforehand with terms and conditions that she would lose her deposit if she cancelled due to the coordination/logistics that is involved in shipping items, and had already taken effect by her orders. Her son called and threatened to write negative information about our company as a threat if we did not give her back her deposit. Which he did, signing the complaint under his alias, and not his mother via [redacted]. We can offer to roll over the deposit for a further shipment with her. We do wish to keep her as a customer, but she chose to drop us last minute because she decided on another company. We will gladly use her deposit for any future move she may have with us.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

What this company argues is not true and can be easily challenged in a court of law. First of all, they never wanted to quote us a total price for their services even when we asked several times. They were very quick at demanding a deposit and once they received the money it was difficult to contact them. They never committed to a pick up date. We have several requests that can be proved by email to try to get a response from them. They left two messages in my phone and when I tried to call them back it was a message saying that the number was fraudulent numbers. The number is [redacted]. There were too many red flags and I was scared to trust them all my staff. Their offers of doing business with me in the future, they must to know that I moved back to Spain and it will not be possible. Therefore the claim that we switched to another service provider because it was cheaper is not valid. Also, we have discovered that there have been several complaints about this company in Spain to the consumer protection agency but unfortunately we were not aware of this when we hired them as we thought it was a legitimate business.[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Again, customer cancelled last minute because they stated they had shopped around and found someone cheaper last minute. The logistics was in full swing for their move---the deposit kicked it off. We can role over the deposit for another move the customer may have in the future.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When I researched about this company I found out they were not affiliated with any of the international logos they show at their website.moreover, they were not part of the US Department of Transportation,s Household GoodsProgram protectyourmove.govI read very bad reviews about them and I was scared to put my things in their hands. Also I told you already that when I tried to call them back, it was a message saying it was a fraudulent number. Therefore it is misleading to suggest that I cancelled last minute because I found someone cheaper. They never gave me a price!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,