Cunningham Chrysler Dodge Jeep, Inc

In response to the complaint received 02/01/2014, Mr*** purchased a Buick Lucerne on 12/17/with 105,miles and we provided a day or 3,warranty 100% of repairs at time of purchaseIn his paperwork we provided a "WE OWE" to replace the windshield free of
charge
The windshield was replaced on 12/18/a copy of the invoice is enclosedOn 01/16/Mr*** scheduled service on the vehicle for flcheck front end for noise found nothing fixed washer fluid dispenser01/17/we replaced free of charge the steering shaft for the noise complaintThe noise is a common complaint of this make of Vehicle as we consulted Hallman's Chevy service department and passed information on to Mr*** and told him he could call also to verify
When Mr*** picked the vehicle up from service he complained about the dents in the roof of his carWe have a sign posted at the dealership clearly stating we are not responsible for damage to vehicles while they are on the lotMr*** was told to seek a second opinion regarding the damage
I believe Cunningham's of North East provided services within the guidelines of his warranty

They are lying, how is that for a close in the matter. No warranty was ever given to me I had to beg for it because I explained to them about what happened to me when I bought my first used car same situation happened then and they did the same things to me by not fixing the vehicle under the warranty. Percent warranty is void because the vehicle still has the same issues on going. days the Buick was in their direct care and NO alternate vehicle was ever given to me. Wiper dispenser now all of sudden they are informing they did fix it, but the lead Mechanic there told me nothing was wrong with that is was frozen up or was low of fluid. Same person said to me the "knocking noise" was common thing for these vehicles. Even though Buick HQ said their are NO RECALLS on this vehicle, so what is that telling you. My name is spelled ***, please show a little more respect to those who served this nation and to my family's name. Hail damage wasn't there upon purchase of the vehicle or I would not have bought it. When I purchased the car at their parking lot it was always dark at night and now it is lit up like ongoing Christmas celebration. I use to live in San Antonio where hail damage lots are well known, they disclose it because they have honesty and appreciate your business and patron. I would have seen the damage upon purchase. Under the PA Law disclosing previous damage to the purchaser does not fall on the dealership it some how falls on the person buying the vehicle. You must either have a certified mechanic in your pocket at all times, because Dealerships like this one are protected and are allowed to rip you off as a PA purchaser. All I needed was another vehicle to go to the *** VA for my appointments because of the weather during the winter months, that's the whole reason behind purchasing the vehicle. The Buick car sucks in the snow, has no traction and it pulls to the left while in high speeds on the road. I feel the car is not fixed correctly, nothing has been done to it and I feel my life is being put in jeopardy from an unsafe vehicle. This company is another reason why GMC had to file a bailout with our nations government, corruption is high within this company, they have no integrity and they will not ruin the persona of Buick. I saw they are capable of such actions, I directly witnessed it and my car still isn't fixed. How they suggested committing insurance fraud upon the initial sale of the Buick Lucerne by allowing me to drive the car of their lot with a cracked windshield at the time of purchase and then they suggested having me turn into *** days later by making a fraudulent insurance claim that I had hit a stone that had caused the crack to happen. Of course I did not agree to such non sense behavior and weeks later would make reports to the Revdex.com and many others against their companies practices. Not only would they have jeopardized my life; I would have lost my pension with the VA/VBA, my USAF retirement and my insurance policies through ***. I may have been subjected to or even faced felony insurance fraud charges because of what this company suggested me to do. Again another reason they are capable of fraud on all levels. The vehicle is a not a right? If it is not a 2007, then not only was the sale of the vehicle done inaccurately, the sales contract was written up inaccurately and they mislead me to believe it was a not a 2000. So if that is the case then the sale of the vehicle is void. So which year is the vehicle? Revdex.com, I am also going to follow up with the A.D.A counsel as well and inform them as to what happened as well. I will again await to hear back from youThank you for your assistance ***
Best Wishes,
*** ***

Mr. [redacted] purchased his 2007 Ford Focus from us on 9/29/2014 with 82,822 miles. Ihave included copies of the buyer’s order and the buyer’s guide warranty sticker from thecar. As you can see it clearly states that the car has a 90 day or 3000 mile warranty,powertrain only, and is...

signed by [redacted]. This warranty expired 1.2/27/2014 orat 85,822 miles. When the vehicle was in for service 2/06/20 15 it had 87,660 miles on it.Our mechanics are paid by flat rate and they have to check out the complaint to find out ifice is the only problem, The original bill was for $114.00 nt after a call, to [redacted] he agreed to lower the bill to $55.65, which the customer paid. Customersare always told of charges to check things out, and this case was no different. There willbe no further adjustments off this bill.Office Manager

It is our policy to perform any repair work under the guidelines of Miss [redacted] extended warranty: Any other work she requests she is responsible to payfor at the time of service.Thank you,Diane F[redacted]Office Manager

In response to the complaint dated’02/18/2014, Mr. [redacted] purchased a 2000 Buick Lucerne
on 12/17/2013 with 105,274 miles and we provided a 30 day or 3,000 mile warranty with 100%
of repairs at the time of purchase. In his paperwork we provided a “WE OWE” to replace the
windshield at no charge.
The windshield was replaced on 12/18/2013, a copy of the involve is enclosed. On 01/16/2014
Mr. [redacted] scheduled service on the vehicle for “check front end for noise found, nothing
and fixed the washer fluid dispenser.” On 01/17/2014 we replaced at no charge the steering
shaft for the noise complaint. The noise is a common complaint of this make of vehicle as we
consulted [redacted] Chevrolet service department and passed that information on to Mr.
[redacted] and told he could verify this with them. Mr. [redacted] Was also provided with
alternate transportation while his vehicle was being serviced.
When Mr. [redacted] picked up his vehicle from service he complained about dents in the roof
of his car. At the time he left his car on out lot we had no other complaints about vandalism or
hail damage. We have a sign posted at the dealership clearly stating that we are not
responsible for damage to vehicles while they are on our lot. Mr. [redacted] was told to seek a
second opinion regarding the damage.
I believe Cunningham’s of North East provided services within the guidelines of the warranty.

I purchased 2007 Buick Lucerne VIN # [redacted] from their company about a month ago. Car fax report they provided showed no real issues with the vehicle. The vehicle was brought into a garage so I could do a thorough walk around of the vehicle to note any existing damage before I purchased the vehicle. After through walk around I noticed no damage to the hood, roof or rear of the vehicle at the time, snow was covering the rear of the vehicle only. I did notice the front windshield had a crack in it. I notified my sales rep about it and that I would want it fixed before I signed any contract paperwork. I was shocked to hear what they had suggested was insurance fraud; wait 7 days after I got the vehicle, say to USSA that a rock had hit the windshield, and had done the damage. I notified and filed a report with [redacted] after a few weeks of the incident. They put it in writing that they would replace the windshield which they did, but it was the manner in which I had to go to get it fixed. Then the knocking issues of the vehicle that I noted after a few days, I had the mechanics look at it, told me it was a part that all Buicks made, that is was a normal thing they made that noise. So I waited a few weeks brought the vehicle back I had noticed; drive wiper blade dispenser not working, computer malfunction on rain sensitive motion, and I noted a scrape on the rear quarter driver side panel. At time of purchase I could not see the damage on the outside of the vehicle was covered with snow and had putty on it. Brought the vehicle back to services and left the vehicle there until things had been fixed. Days later told noise was again normal, Jerry came for a test drive, noted noise again said to take it in to service. 19 total days car was in service, 30 days or 3,000 miles was never warranted, and now my car after being in there care at their lot has supposed hail damage to it? Manager explained to me vehicle damage falls onto the customer, same damage never noted upon purchase.
Revdex.com Refund
Being that the vehicle never had hail damage at the time of purchase, they had suggested or the act of committing insurance fraud to me not once but twice (Hail Damage. I informed the; Revdex.com, Attorney's General's Office, [redacted] Insurance Company and [redacted] Capital whom my loan is through. If I would have acted on the suggestions made by their company and staff, my life and the benefits I have would have been in serious if not grave danger of being taken away from me. I'm demanding full refund.

March 14, 2014
Revdex.com of Western Pennsylvania
400 Holiday Drive, Suite 220
Pittsburgh, PA 15220
RE: 9909690
Dear David Baker:
First and foremost I’d like to sincerely apologize for the 2 typographical
errors on my previous letter. Mr. Hickernell’s name was misspelled by
mistake and not intended as any form of disrespect. The vehicle in question
is indeed a 2007 and was incorrectly recorded as a 2000 in my letter.
As previously stated, in an effort to satisfy Mr. Hickernell’s noise complaint
we replaced the steering shaft at no cost. When this repair did not satisfy his
noise concerns we consulted Hailman Chevrolet as to a possible repair for
the noise and was informed that noise is a corn.,mon complaint for this
vehicle.
I firmly believe Cunningham’s of North East provided services within the
guidelines of his warranty.
Sincerely,
 President
Cunningham’s of North East

Review: Car was purchased and paid for in full. Salesman explicitly stated that the car had a 6 month dealer warranty and that the center console would be replaced. Was told the work would not be covered in warranty and that a 35.00 fee was charged. Went to pick up the vehicle and the charges were over $114.00 . At no time did anyone tell us the work was not part of the warranty and I was charged a fee for the dealership to remove ice from under the car. Ice can easily melt on its ownDesired Settlement: Refund of charges

Business

Response:

Mr. [redacted] purchased his 2007 Ford Focus from us on 9/29/2014 with 82,822 miles. Ihave included copies of the buyer’s order and the buyer’s guide warranty sticker from thecar. As you can see it clearly states that the car has a 90 day or 3000 mile warranty,powertrain only, and is signed by [redacted]. This warranty expired 1.2/27/2014 orat 85,822 miles. When the vehicle was in for service 2/06/20 15 it had 87,660 miles on it.Our mechanics are paid by flat rate and they have to check out the complaint to find out ifice is the only problem, The original bill was for $114.00 nt after a call, to [redacted] he agreed to lower the bill to $55.65, which the customer paid. Customersare always told of charges to check things out, and this case was no different. There willbe no further adjustments off this bill.Office Manager

Review: They are changing me 123.03 for work I did not ask them too do to my vehicle. After they sold me a vehicle with expired emissions stickers and a check engine light on. The car also did not include a drivers manual or a spare key. I was told that these things would be takin care of on their behalf and when I come in to get my car they slap me with a bill for things I did not ask them too do and on top of that nothing was fixed or replaced. Then when I said I refused to pay for it they made me sign a blank piece of paper saying I would pay it or they wouldn't give me my vehicle back. It was my first car and they took advantage of me and are still billing me.Desired Settlement: I would like for them to give me my remote to unlock my doors so my alarm doesnt go off like they promised and stop billing me for work I DID NOT ask them to do. And also a spare key like I was promised.

Business

Response:

This letter is in response to the complaint by [redacted], ID [redacted]

This business screwed over a Disabled Veteran on the vehicle. Told me it had a 100,000 mile bumper to bumper and when u called them because the altanator went in a 3 year old vechile they won't Reem burst me. Was a a trip with my family and the altanator went out. My family and I all 6 of us stranded on the side of a 8 lane hiway. Had it towed to Firestone so we could get home. And they said it isn't covered now. That is not our problem. Paid 22 plus for this town and country and that's what they said. The general manager hung up on me while I was telling what was going on. Said they don't care. We got ur money now it's your problem.

Review: Hi,I purchased 2007 Buick Lucerne VIN # [redacted] from their company about a month ago. Car fax report they provided showed no real issues with the vehicle. The vehicle was brought into a garage so I could do a thorough walk around of the vehicle to note any existing damage before I purchased the vehicle. After through walk around I noticed no damage to the hood, roof or rear of the vehicle at the time, snow was covering the rear of the vehicle only. I did notice the front windshield had a crack in it. I notified my sales rep about it and that I would want it fixed before I signed any contract paperwork. I was shocked to hear what they had suggested was insurance fraud; wait 7 days after I got the vehicle, say to USSA that a rock had hit the windshield, and had done the damage. I notified and filed a report with [redacted] after a few weeks of the incident. They put it in writing that they would replace the windshield which they did, but it was the manner in which I had to go to get it fixed. Then the knocking issues of the vehicle that I noted after a few days, I had the mechanics look at it, told me it was a part that all Buicks made, that is was a normal thing they made that noise. So I waited a few weeks brought the vehicle back I had noticed; drive wiper blade dispenser not working, computer malfunction on rain sensitive motion, and I noted a scrape on the rear quarter driver side panel. At time of purchase I could not see the damage on the outside of the vehicle was covered with snow and had putty on it. Brought the vehicle back to services and left the vehicle there until things had been fixed. Days later told noise was again normal, Jerry came for a test drive, noted noise again said to take it in to service. 19 total days car was in service, 30 days or 3,000 miles was never warranted, and now my car after being in there care at there lot has supposed hail damage to it? Manager explained to me vehicle damage falls onto the customer, same damage never noted upon purchase.Desired Settlement: Being that the vehicle never had hail damage at the time of purchase, they had suggested or the act of committing insurance fraud to me not once but twice(Hail Damage). I informed the; Revdex.com, Attorney's General's Office, [redacted] Insurance Company and [redacted] Capital whom my loan is through. If I would have acted on the suggestions made by their company and staff, my life and the benefits I have would have been in serious if not grave danger of being taken away from me. I'm demanding full refund.

Business

Response:

In response to the complaint received 02/01/2014, Mr. [redacted] purchased a 2000 Buick Lucerne on 12/17/13 with 105,274 miles and we provided a 30 day or 3,000 warranty 100% of repairs at time of purchase. In his paperwork we provided a "WE OWE" to replace the windshield free of charge.

Review: On May 7th, I was driving my silver 2010 Dodge Caliber on the Hammett-Parade st. on ramp to I-90 when I pressed down on the gas pedal to accelerate. I felt boiling hot water splash down across my right foot, and observed water spraying out of my heat vent across my windshield, limiting my visibility. I immediately pulled over with my 4 ways on to try and clean off my windshield and find out what was going on. I was quite panicked at the time of the incident so I called a friend/mechanic to inquire about the situation. He stated that “It sounded like the heater core might have gone, but that the water should not have come down through my dash and onto my feet.” I had to drive the car on the highway 45 miles an hour with my 4-ways on all the way to Mckean, with my son in the car. Every time I depressed the gas pedal, more water would come trickling out. As soon as I pulled up in Mckean, I had my step-father come out to look at my car. He immediately felt the floorboard of my driver side and stated that it “was very hot and wet.” I showed him that my check engine light wasn’t on, my temperature gauge was within normal range, and that my car had given no indication that there was a problem. My neighbor was also outside and witnessed that my check engine light was not on. I took pictures of my dashboard, as well as my wet gas pedal and the developing blister on my right foot. I then called the Dodge Corporation and explained to them what had happened. The woman that I had spoken with stated that “they had never heard of something like this happening before.” I was instructed not to drive the car or have it looked at until I heard from an inspector. The woman stated I would hear from someone within 3 days. I waited 5 days before calling back the company. The woman that I spoke with stated that I “was misinformed about needing to speak with an inspector and that I would need to take it to a Dodge dealer.” I asked when they found out that I would not need to speak with an inspector and the woman stated “We found out yesterday afternoon at 2 pm.” I asked her why no one had notified me of that sooner and she stated, “The girl you spoke with must not have been working that day.” I told her that I did not feel that I should be responsible for this because there was no reason why boiling hot water should ever be coming through anyone’s car and putting them at an injury risk. I also expressed concerns that I had no way of knowing where that water got to in my car and if any of my electrical wiring had been compromised, etc. So the next day I had my car towed to the dealership in Edinboro, Chrysler, Cunningham, Dodge of [redacted] as the woman had instructed me to do. I called the dealership and asked them to notify me before doing any work and left my phone number with the front desk. I explained the problem to the gentleman and asked him to check the car over very thoroughly for any water damage, etc. I informed him that this is the car I drive my son around in and I was concerned for his safety if this was a fire hazard, etc. I also left them a piece of computer paper with those exact instructions and my phone number written in big block letters on the passenger seat of my car, as witnessed by my neighbor [redacted] who was with me when the car was towed. The gentleman that I spoke with informed me that they wouldn’t be able to get my car in until June 1st. I was unhappy with the situation but since I was under the impression that the Dodge Corporation would be paying for the damages, I sent it to the service dealership that I was instructed to send it to. I also called the Dodge corporation back to explain to them that they wouldn’t be able to look at my car for two weeks. I expressed concerns about being without a vehicle for up to 3 weeks and inquired about a rental or a courtesy vehicle in the meantime. I was denied both from both the Corporate office and the dealership. The woman at the corporate office suggested that I could take it to another Dodge service department. I declined because that department was just as backed up, and I had already had the car towed to the first dealership. I waited until June 1st but did not hear anything from the service department. I then called at opening time at 9am on June 2nd to see what was going on with my vehicle. The gentleman that answered the phone stated that they “were just pulling it in.” I again expressed that I would like him to call me before doing any work to my vehicle. At 1:30pm I was beginning to become concerned because they had my vehicle back for service for so long. I called the service department at which point the gentleman informed me that “The vehicle is finished and will cost you 60$.” I asked why he did not call me first and he stated, “We called right after lunch.” I had no missed calls or voicemails on my phone which I had kept next to me the entire day. I asked him why it was going to cost me anything and he stated “You’ll have to talk to Corporate about that.” I asked him what the problem was and he stated that “The air conditioning hose was plugged up and that we have unclogged it.” I asked him why that would make the water boiling hot and he stated, “I can’t explain that to you, I don't know the answer to that.” I then asked him if they had checked the wiring/electrical and he stated, “There’s no need for that.” I immediately called the corporate office because I was under the impression that this would not cost me anything based on our previous phone calls. The woman informed me that it was not Dodge’s responsibility because there was no damage done to the vehicle. I immediately asked her if they were at all concerned by the fact that this defect did damage to me, at which point she replied, “That’s not our concern.” The shop closes at 5 pm and I had to wait for someone to take me out there. I arrived at 4:45. I paid the woman at the front desk, grabbed my keys, and got into my car. As I was pulling out I noticed that my front end was shaking very badly and my check engine light was on. I immediately called the service department back as they were getting ready to close. I asked him why my check engine light was on when it wasn’t on when I sent it in, and why I had just paid for a “fixed” car that clearly had not been fixed.” The gentleman informed me that I would have to bring it in for diagnostic testing. Since the service department was closing and my ride had already left, I had no choice but to yet again put on my 4 ways and drive my car very cautiously to a safe place. I called the Dodge Corporation back immediately when I got home. I explained to the woman that they had sent my car back in worse condition then when I had sent it in. I explained to her about the front end shaking and the check engine light being on. The woman stated that I could take it back in to have a diagnostics test run. I explained to her that they already ran a diagnostics test, which I had already pain for. The woman informed me that she would fast track me for a call back from a supervisor within 24 hours. She also stated that “I have talked to my supervisor and we are going to make sure these repairs are done at no cost to you.” I waited the 24 hours and received a call back from a “case manager” at 3:30 pm on June 3rd, 2015 who informed me that they could not promise me I wouldn’t be financially responsible. I asked her why one supervisor can assure me this will be of no cost to me, and another one is saying that it would. She could not explain that to me. She called the service department who confirmed that they ran a diagnostic test that I had already paid for, and that the check engine light was not on when I sent my vehicle in. She offered me to take it back to the service department and they “would see about helping me with the cost of repairs.” Not paying for damage that was done at the shop completely, but “Helping me pay for it.” I informed her that if I took my car back to that service department, that I wanted the repairs done immediately, and I would not be paying for a second diagnostic test since I had already paid for an obviously incomplete one the first time. She informed me to call the service department and when they discovered the problem, they would call the corporate office and discuss parts and cost with someone at corporate. Since the service department closes at 5, I decided to wait until June 4th, at which point I again had to have my car towed to the service department in Edinboro. I called the dealership at opening time at 9am. The gentleman that I spoke with stated that they “can’t look over my vehicle without charging me unless they have authorization.” I asked him if he spoke with corporate yesterday and he said “Yes.” I informed the dealership that if any work needs to be done to the car that I would be fiscally responsible for, that I wanted a phone call at the correct number before ANY work would be done to the vehicle(given that I had been told it would be at no cost to me). I again left them my phone number. I had already paid to have my car towed to the service department AGAIN. I again called corporate and relayed this entire message and regards to why one person claims they can do it without charging me while the service department is claiming that they can’t. My Case Manager was unavailable to take my call. I ended up speaking with a different woman named who informed me that they could run the diagnostics test without being charged, (As they should since I already paid for it the day prior, June 2nd, 2015) but all other repairs needed were my own financial responsibility. I informed her that I was not paying for any repairs because my car was not doing any of these things prior to sending it to the service department. I informed her that they needed to have Marisol call the dealership, and call me back. I also informed her as well that the dealership is not to do any work on my car without my permission and then trying to charge me for it like they did the day prior (June 2nd, 2015).

I had given a friend of mine a ride to the Breakfast place prior to this incident, who can verify that my front end was not shaking prior to my car being sent in. I would also like to point out that the only reason my car was at the service department in Edinboro was under the instruction of the corporate office because I was under the impression that they were going to pay for it. Had it not been for them, I would have much rather taken it to my mechanic who has serviced my vehicle since purchase and can verify that he does routine PMCS on my vehicle and there was never any indication that there was anything wrong with my car prior to this incident. I can also prove that my check engine light was not on prior to sending my vehicle to the service department, nor was there any indication anything was wrong with it, as well as provide the witnesses to verify that the hot water was coming out of my gas pedal. I also have pictures of my right foot with the red marks and burn blister from the water. I am extremely dissatisfied with the Dodge corporation, and the Dodge service department. I have been lied to, cheated, belittled, talked down to, and inconvenienced for going on a month.Desired Settlement: I want my car fixed at no cost to me, as it wasn't in that condition when I sent it in to the service department!

Business

Response:

Ms. [redacted] had her 2010 Dodge Caliber towed on 05/14/2015 to Cunningham Chrysler with a concernthat steam and water was coming into the vehicle. On invoice [redacted] we performed a diagnosis on herconcern and found a/c drain was plugged, cleaned out the drain the invoice totaled $63.60. Ms. [redacted]vehicle was and is under manufactures power train warranty only, which covers the engine transmissionand powertrain, all other maintance is the customer’s responsibility. Due to the fact the manager didnot contact Ms. [redacted] to let her know of the charges to have the mechanic check over the vehicle(which is a standard charge at any service department) Cunningham Chrysler returned to Ms. [redacted]the amount charged $63.60 on 06/09/2015,I advised Ms. [redacted] on 06/09/2015 it would be in everyone’s best interest to no longer do businesstogether. We as a business, we cannot repair a vehicle forfree as Ms. [redacted] is expecting. All of thesuggested service that needs performed on Ms. [redacted] vehicle is normal wear and tear. Copies of the 2repair orders are attached.Thank you,[redacted]Service Manager