In response to the complaint dated’02/18/2014, Mr [redacted] purchased a Buick Lucerne on 12/17/with 105,miles and we provided a day or 3,mile warranty with 100% of repairs at the time of purchaseIn his paperwork we provided a “WE OWE” to replace the windshield at no charge The windshield was replaced on 12/18/2013, a copy of the involve is enclosedOn 01/16/ Mr [redacted] scheduled service on the vehicle for “check front end for noise found, nothing and fixed the washer fluid dispenser.” On 01/17/we replaced at no charge the steering shaft for the noise complaintThe noise is a common complaint of this make of vehicle as we consulted [redacted] Chevrolet service department and passed that information on to Mr [redacted] and told he could verify this with themMr [redacted] Was also provided with alternate transportation while his vehicle was being serviced When Mr [redacted] picked up his vehicle from service he complained about dents in the roof of his carAt the time he left his car on out lot we had no other complaints about vandalism or hail damageWe have a sign posted at the dealership clearly stating that we are not responsible for damage to vehicles while they are on our lotMr [redacted] was told to seek a second opinion regarding the damage I believe Cunningham’s of North East provided services within the guidelines of the warranty
Mr [redacted] purchased his Ford Focus from us on 9/29/with 82,milesIhave included copies of the buyer’s order and the buyer’s guide warranty sticker from thecarAs you can see it clearly states that the car has a day or mile warranty,powertrain only, and is signed by [redacted] This warranty expired 1.2/27/orat 85,milesWhen the vehicle was in for service 2/06/it had 87,miles on it.Our mechanics are paid by flat rate and they have to check out the complaint to find out ifice is the only problem, The original bill was for $nt after a call, to [redacted] he agreed to lower the bill to $55.65, which the customer paidCustomersare always told of charges to check things out, and this case was no differentThere willbe no further adjustments off this bill.Office Manager
March 14, Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: Dear David Baker: First and foremost I’d like to sincerely apologize for the typographical errors on my previous letterMrHickernell’s name was misspelled by mistake and not intended as any form of disrespectThe vehicle in question is indeed a and was incorrectly recorded as a in my letter As previously stated, in an effort to satisfy MrHickernell’s noise complaint we replaced the steering shaft at no costWhen this repair did not satisfy his noise concerns we consulted Hailman Chevrolet as to a possible repair for the noise and was informed that noise is a corn.,mon complaint for this vehicle I firmly believe Cunningham’s of North East provided services within the guidelines of his warranty Sincerely, President Cunningham’s of North East
I purchased Buick Lucerne VIN # [redacted] from their company about a month agoCar fax report they provided showed no real issues with the vehicleThe vehicle was brought into a garage so I could do a thorough walk around of the vehicle to note any existing damage before I purchased the vehicleAfter through walk around I noticed no damage to the hood, roof or rear of the vehicle at the time, snow was covering the rear of the vehicle onlyI did notice the front windshield had a crack in itI notified my sales rep about it and that I would want it fixed before I signed any contract paperworkI was shocked to hear what they had suggested was insurance fraud; wait days after I got the vehicle, say to USSA that a rock had hit the windshield, and had done the damageI notified and filed a report with [redacted] after a few weeks of the incidentThey put it in writing that they would replace the windshield which they did, but it was the manner in which I had to go to get it fixedThen the knocking issues of the vehicle that I noted after a few days, I had the mechanics look at it, told me it was a part that all Buicks made, that is was a thing they made that noiseSo I waited a few weeks brought the vehicle back I had noticed; drive wiper blade dispenser not working, computer malfunction on rain sensitive motion, and I noted a scrape on the rear quarter driver side panelAt time of purchase I could not see the damage on the outside of the vehicle was covered with snow and had putty on itBrought the vehicle back to services and left the vehicle there until things had been fixedDays later told noise was again normal, Jerry came for a test drive, noted noise again said to take it in to servicetotal days car was in service, days or 3,miles was never warranted, and now my car after being in there care at their lot has supposed hail damage to it? Manager explained to me vehicle damage falls onto the customer, same damage never noted upon purchaseRevdex.com Refund Being that the vehicle never had hail damage at the time of purchase, they had suggested or the act of committing insurance fraud to me not once but twice (Hail DamageI informed the; Revdex.com, Attorney's General's Office, [redacted] Insurance Company and [redacted] Capital whom my loan is throughIf I would have acted on the suggestions made by their company and staff, my life and the benefits I have would have been in serious if not grave danger of being taken away from meI'm demanding full refund
In response to the complaint dated’02/18/2014, Mr [redacted] purchased a Buick Lucerne on 12/17/with 105,miles and we provided a day or 3,mile warranty with 100% of repairs at the time of purchaseIn his paperwork we provided a “WE OWE” to replace the windshield at no charge The windshield was replaced on 12/18/2013, a copy of the involve is enclosedOn 01/16/ Mr [redacted] scheduled service on the vehicle for “check front end for noise found, nothing and fixed the washer fluid dispenser.” On 01/17/we replaced at no charge the steering shaft for the noise complaintThe noise is a common complaint of this make of vehicle as we consulted [redacted] Chevrolet service department and passed that information on to Mr [redacted] and told he could verify this with themMr [redacted] Was also provided with alternate transportation while his vehicle was being serviced When Mr [redacted] picked up his vehicle from service he complained about dents in the roof of his carAt the time he left his car on out lot we had no other complaints about vandalism or hail damageWe have a sign posted at the dealership clearly stating that we are not responsible for damage to vehicles while they are on our lotMr [redacted] was told to seek a second opinion regarding the damage I believe Cunningham’s of North East provided services within the guidelines of the warranty
Mr [redacted] purchased his Ford Focus from us on 9/29/with 82,milesIhave included copies of the buyer’s order and the buyer’s guide warranty sticker from thecarAs you can see it clearly states that the car has a day or mile warranty,powertrain only, and is signed by [redacted] This warranty expired 1.2/27/orat 85,milesWhen the vehicle was in for service 2/06/it had 87,miles on it.Our mechanics are paid by flat rate and they have to check out the complaint to find out ifice is the only problem, The original bill was for $nt after a call, to [redacted] he agreed to lower the bill to $55.65, which the customer paidCustomersare always told of charges to check things out, and this case was no differentThere willbe no further adjustments off this bill.Office Manager
March 14, Revdex.com of Western Pennsylvania Holiday Drive, Suite Pittsburgh, PA RE: Dear David Baker: First and foremost I’d like to sincerely apologize for the typographical errors on my previous letterMrHickernell’s name was misspelled by mistake and not intended as any form of disrespectThe vehicle in question is indeed a and was incorrectly recorded as a in my letter As previously stated, in an effort to satisfy MrHickernell’s noise complaint we replaced the steering shaft at no costWhen this repair did not satisfy his noise concerns we consulted Hailman Chevrolet as to a possible repair for the noise and was informed that noise is a corn.,mon complaint for this vehicle I firmly believe Cunningham’s of North East provided services within the guidelines of his warranty Sincerely, President Cunningham’s of North East
I purchased Buick Lucerne VIN # [redacted] from their company about a month agoCar fax report they provided showed no real issues with the vehicleThe vehicle was brought into a garage so I could do a thorough walk around of the vehicle to note any existing damage before I purchased the vehicleAfter through walk around I noticed no damage to the hood, roof or rear of the vehicle at the time, snow was covering the rear of the vehicle onlyI did notice the front windshield had a crack in itI notified my sales rep about it and that I would want it fixed before I signed any contract paperworkI was shocked to hear what they had suggested was insurance fraud; wait days after I got the vehicle, say to USSA that a rock had hit the windshield, and had done the damageI notified and filed a report with [redacted] after a few weeks of the incidentThey put it in writing that they would replace the windshield which they did, but it was the manner in which I had to go to get it fixedThen the knocking issues of the vehicle that I noted after a few days, I had the mechanics look at it, told me it was a part that all Buicks made, that is was a thing they made that noiseSo I waited a few weeks brought the vehicle back I had noticed; drive wiper blade dispenser not working, computer malfunction on rain sensitive motion, and I noted a scrape on the rear quarter driver side panelAt time of purchase I could not see the damage on the outside of the vehicle was covered with snow and had putty on itBrought the vehicle back to services and left the vehicle there until things had been fixedDays later told noise was again normal, Jerry came for a test drive, noted noise again said to take it in to servicetotal days car was in service, days or 3,miles was never warranted, and now my car after being in there care at their lot has supposed hail damage to it? Manager explained to me vehicle damage falls onto the customer, same damage never noted upon purchaseRevdex.com Refund Being that the vehicle never had hail damage at the time of purchase, they had suggested or the act of committing insurance fraud to me not once but twice (Hail DamageI informed the; Revdex.com, Attorney's General's Office, [redacted] Insurance Company and [redacted] Capital whom my loan is throughIf I would have acted on the suggestions made by their company and staff, my life and the benefits I have would have been in serious if not grave danger of being taken away from meI'm demanding full refund