Cupboards, LLC

The hospital allows patients to make payments as a courtesy. The hospital does have a limit on how long it will allow a patient to make payments. In circumstances where a patient feels that the payment plan is more than can be accommodated, the hospital will consider a deviation from the... standard payment plans. Please contact the hospital directly at 208-239-2104, and a reasonable exception to the standard payment plan can be discussed and considered.

Have the consumer go to the restaurant and they will get what they want

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I
reviewed appear below
I will not go to the restaurant to get what I wantI paid for a service and the service was not completeI did follow up by driving to West Town mall from La Crosse, WI and all I got from the gentlemen working was that if I paid another $he would try to fix it, but not a guarantee it would work! The response from this business is not validI DID however go to a local place to have my phone repaired from what Cellairis didn't doI was told by GAming Generations that the screen they used was not put on properly, thus the screen not workingSo I did pay another $to someone on trusted to get the job done correctlySo me not wanting to pay the Cellairis booth had nothing to do with money but rather the fact that they are ripping people off!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
*** ***

Please see the attached correspondence in assocation with this complaint from 2013. As was instructed, *** account balance was adjusted to reflect the correct balance, and she was advised to stay current on her payment plan. *** did comply with this request, but the last payment
she made on this account was in May of 2014. This is the reason she is now back in a bad debt status. We corrected the disputed balance back when *** initiated the first complaint. She recognized the correct balance because she began once again to pay on teh account up until June of 2014. Then no more payments were sent. *** also requested that we stop contacting her. We honored that request, but in doing so, the responsibility to remain current on her payment was solely on her, and it appears that she defualted on the payment plan which is why she is now in bad debt again

We are sorry regarding the issue that was submitted by Revdex.com representative [redacted] on behalf of Ms. [redacted]. We are willing to compensate take care of her demands, however in order for her to qualify for her $100 refund it is our company policy to get the installed cellphone part back. We...

will make sure that such incidents never happen again in the future. We strive on providing the best customer service and educating our customer about the services we provide, however in rare occasions such incidents might take place and we resolve it in the best way possible when it is brought to our attention. Thanks, [redacted] Cellairis 66 West Town Mall Madison WI 53719 (803)447-0251

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
They did acknowledge and correct their first mistake. The point here is they did it again! They need to read the initial complaint again. I'm having to file another complaint because they are not appropriately crediting my account again. It's a repetitive problem they seem to be having.
Regards,
[redacted]

Complaint: [redacted] I am rejecting this response because:I dont think your really grasping my complaint. I do thank you for the response and in a timely manor. however this is vague. Ok so I know you changing billing systems in july. There wasnt a lag in statements processing causing it to go to collections sorry thats not what happened. You just didnt send me any. I still called and paid every month  so there was no non payment or late etc. you just didnt send me a bill....explain that and why. and how that even tho I kept on paying would prompt being sent to collections.
Now I have phone calls where reps told me this wasnt a error it was on purpose and every account that had not been paid in full in 90 days was sent to collections....Simple answer this. Is that correct...yes or no.
If no then please explain what steps you are taking with your customer service department to provide them the correct information and details on what "really" took place during this transaction. What tools and information is being provided to help any other customer inpacted by this. The collections company has indicated they have received a multitude of similar complaints. So the hospital either did this a a bully tacktic and are going back ont he accounts the fight and are just waiting to see if they collect better payment. or this is a complete error and your customer service department has absolutly no idea what is going on or how to help. I have been told that there is no one to talk to no one to file a complaint with no one to escalate to no one to review the issue that I can talk to no other number to call to get my statements corrected and mailed again.    I would like to know what steps you are taking to proactively resolve this issue with any other account that may have been impacted the same. 
Next question. simple yes or no. Did you send notices to all account being sent to collections. Dont dodge this question you either did or you didnt. If you did I am formally requesting a copy of that notice that was sent. I received no notice no call no letter nothing. I have received nothing since july. I would like to to clarfiy....not my account specifically.....Did you send a notice to all customers you sent to collections...again simple yes or no question. If you did ......great provide me proof you did at least for mine I know you cant send me other peoples. If you did not please explain why you would send accounts to collections and not notify the consumer. 
Since I know no paperwork has been mailed to me since july. Is this effecting everyone. If so what steps are you taking to resolve it. If its just me what steps are you taking to resolve it.
 
I would like a complete and concise explanation to how this is being fixed for not only myself but anyone else who im sure is impacted a more detailed explanation of what happened. why collections or notice was not sent and how your fixing it.

Complaint: [redacted]I am rejecting this response because:
Contrary to the above response, this option was not given. After multiple times of myself stating the amount was to much to pay the representative still did not offer other options. They also lacked empathy, and pleasentry while speaking with. The representatives response was if the balance is not paid in full you maybe sent to collections. Sincerely,[redacted]

The hospital allows patients to make payments as a courtesy.  The hospital does have a limit on how long it will allow a patient to make payments.  In circumstances where a patient feels that the payment plan is more than can be accommodated, the hospital will consider a deviation from the...

standard payment plans.  Please contact the hospital directly at 208-239-2104, and a reasonable exception to the standard payment plan can be discussed and considered.

This was an error caused by the transition of a previous self pay collection vendor to the current self pay collection vendor.  Verified patient was in fact on a payment plan with prior vendor.  When transition occurred on 7/1/16, the payment plan did not transition, and delayed statements...

caused the account to cycle to our pre-collection vendor who sent correspondence indicating the account was in collections.  Again, this was an error, and we will be pulling this account back from this pre-collection vendor, and placing it on the same payment plan that existed with the prior vendor of $60.00 per month.  The account is not yet in bad debt, and has not credit reported.  Patient will once again receive monthly statements indicating the monthly payment of $60.00 is due.  As long as the patient continues to pay the agreed to payment plan, the account will remain in good standing.