Cupid's Connection

The customer provided his own parts for our company to installThe technician (plumber) spent four hours installing these partsUpon completion it was discovered the parts are defective and were provided to us defective from the customerWe cannot warranty customer provided partsThe customer
was offered initially a flat rate of $which included our parts, labor, travel and warranty; however, he refused this offer and chose to purchase materials from the local hardware storeIt would be unfair to our company to refund this amount as we have provided the requested service, and cannot be blamed for faulty parts we did not supplyHis request for refund is unreasonable