Cuppy Tech

To Whom it May Concern,This customer purchased tires from us and had them installed locallyWithin days of delivery we received a call stating that one of the tires had suffered a failure and was not serviceableWe shipped a replacement at no charge to the customerUnfortunately the replacement had to be shipped from a more distant location and resulted in a slightly longer delivery timeThe customer explained that the tire failure had resulted in damage to his wheel and asked that we compensate them for the damageIn order for us to consider this we would need to retrieve tire that failed and submit it to the manufacturer for their inspectionWe offered to bring the tire back at our expense to start this processThe customer refused and hung up on our agentThe customer then opened a dispute for the entire purchase through eBayWe spoke with the customer again and offered to bring back all of the product and refund them in full, as well as open a claim for them with the manufacturerAgain, our offer was rejected and the customer hung up on our agentWe have been more than willing to assist the customer with a reasonable solution to his request, but have yet to be able to establish any cooperation with the customer in order to facilitate thisI would be more than happy to discuss this matter with the customer directly if they are willing to work with us to help resolve the matterI have instructions in our system to have the customer transferred to me directly if they call back inI would be very happy to assist themSincerely, Sean R***Customer Care ManagerDiscount Tire [redacted] ***

To Whom it May Concern,I have reviewed the information provided by our customer and have found that their order was refunded in full on 12/7/I have forwarded a copy of the invoice that reflects this refund to their email address on fileWe were experiencing higher volume than we have experienced in prior promotions and our phone system was over capacityUnfortunately this caused us to miss some messages that were left in our system I hope she will accept our sincere apologize for any inconvenience this has causedI would also like to invite her to contact me directly if there is anything further I can do to assistSean R***Customer Care ManagerDiscount Tire Direct [redacted] ***

To Whom it May Concern,I have contacted this customer regarding his complaintIt appears there was a miscommunication regarding the warranty processWe have come to a resolution that has satisfied this customer's concerns and this matter is resolvedPlease feel free to contact me with any other questions or concerns.Sincerely, [redacted] Customer Care ManagerDiscount Tire

To Whom it May Concern, We have had a great deal of difficulty contacting this customer in order to resolve this issueWe originally asked for a copy of the receipt for the expense they described, with the offer to reimburse them for itIt was not until viewing the complaint submitted to the Revdex.com that we were advised that they did not possess any record of the expenseIn order to resolve this matter in the most expedient of ways we have applied the funds requested by the customer back to their [redacted] accountAlthough we have not received any further communication from the customer we will consider this complaint to be resolved Sean R***Customer Care ManagerDiscount Tire

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] I was advised that the damage was caused do to the fact these tires at some point were put on some type of conveyer system and was suspected to be what caused damage to the lettering on the one tire, I would like to inform discount tire direct of this for future refrence, I thank discount tire direct and hope to be a long time customer for years to come, Thank you

To Whom it May Concern, I have spoken with the customer today and it appears the billing error was already resolved through her bankWe discussed the matter further and we were able to establish a resolution that was to her satisfaction.Thank you, Sean R***Customer Care ManagerDiscount Tire

To Whom it May Concern, I have investigated this matter and found that UPS had misrouted this customer's tires to a different stateThey corrected it and redirected the tires back to the customerI have confirmed with UPS that the missing tires were delivered to the customer's residence on
2/22/I have made several attempts to contact the customer and left messages in an attempt to ensure that this matter is resolvedI have received no return calls from the customer at this timeAlthough we would still like the opportunity to apologize for the experience this customer had we are considering the proof of delivery as resolution to this complaint. Thank you, Sean R***Customer Care ManagerDiscount Tire1*** *** ***

Jasmine,I have researched the cause of this issueOur tech group is getting it resolvedHowever, I have left a message last week for this customer and they have not returned my callsI will let you know the result of our conversation if one occursOtherwise, we have addressed his concerns on our
end and he should not experience this issue again. Thank you, Sean R***Customer Care ManagerDiscount Tire*** *** ***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom it May Concern, We have spoken with this customer, and although the Michelin tires he mentioned are not an item that is built for the car they drive, we are able to provide the Bridgestone runflat tires that came original equipment on this carThe customer has accepted our offer and
this matter should be considered resolved and closedPlease feel free to contact me if there is anything I can be of further assistance with. Sean R***Customer Care ManagerDiscount Tire

To Whom it May Concern,I have spoken with this customer and explained that the condition of his tires was caused by a mechanical problem with the vehicle that was not covered by the warranty. I presented a concession to the customer that was mutually satisfactory and he expressed his pleasure with...

the end result. You can reach out to them to confirm their satisfaction. At this point it should be considered resolved. Please contact me if any further information is needed.[redacted]Customer Care ManagerDiscount Tire / America's Tire Discount Tire Direct[redacted]
[redacted]

To Whom it May Concern, I have spoken with the customer today and it appears the billing error was already resolved through her bank. We discussed the matter further and we were able to establish a resolution that was to her satisfaction.Thank you, Sean R[redacted]Customer Care ManagerDiscount...

Tire

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
I was advised that the damage was caused do to the fact these tires at some point were put on some type of conveyer system and was suspected to be what caused damage to the lettering on the one tire, I would like to inform discount tire direct of this for future refrence, I thank discount tire direct and hope to be a long time customer for years to come, Thank you

To Whom it May Concern, We have had a great deal of difficulty contacting this customer in order to resolve this issue. We originally asked for a copy of the receipt for the expense they described, with the offer to reimburse them for it. It was not until viewing the complaint submitted to the...

Revdex.com that we were advised that they did not possess any record of the expense. In order to resolve this matter in the most expedient of ways we have applied the funds requested by the customer back to their [redacted] account. Although we have not received any further communication from the customer we will consider this complaint to be resolved.  Sean R[redacted]Customer Care ManagerDiscount Tire

To Whom it May Concern,This customer purchased 4 tires from us and had them installed locally. Within 3 days of delivery we received a call stating that one of the tires had suffered a failure and was not serviceable. We shipped a replacement at no charge to the customer. Unfortunately the...

replacement had to be shipped from a more distant location and resulted in a slightly longer delivery time. The customer explained that the tire failure had resulted in damage to his wheel and asked that we compensate them for the damage. In order for us to consider this we would need to retrieve tire that failed and submit it to the manufacturer for their inspection. We offered to bring the tire back at our expense to start this process. The customer refused and hung up on our agent. The customer then opened a dispute for the entire purchase through eBay. We spoke with the customer again and offered to bring back all of the product and refund them in full, as well as open a claim for them with the manufacturer. Again, our offer was rejected and the customer hung up on our agent. We have been more than willing to assist the customer with a reasonable solution to his request, but have yet to be able to establish any cooperation with the customer in order to facilitate this. I would be more than happy to discuss this matter with the customer directly if they are willing to work with us to help resolve the matter. I have instructions in our system to have the customer transferred to me directly if they call back in. I would be very happy to assist them. Sincerely, Sean R[redacted]Customer Care ManagerDiscount Tire[redacted]

To Whom it May Concern,I have contacted this customer regarding his complaint. It appears there was a miscommunication regarding the warranty process. We have come to a resolution that has satisfied this customer's concerns and this matter is resolved. Please feel free to contact me with any other...

questions or concerns.Sincerely, [redacted]Customer Care ManagerDiscount Tire

To Whom it May Concern,I have reviewed the information provided by our customer and have found that their order was refunded in full on 12/7/16. I have forwarded a copy of the invoice that reflects this refund to their email address on file. We were experiencing higher volume than we have...

experienced in prior promotions and our phone system was over capacity. Unfortunately this caused us to miss some messages that were left in our system.  I hope she will accept our sincere apologize for any inconvenience this has caused. I would also like to invite her to contact me directly if there is anything further I can do to assist. Sean R[redacted]Customer Care ManagerDiscount Tire Direct[redacted]

To Whom it May Concern,I have spoken with this customer and this all appears to have been a misunderstanding based on the notion that he could not approach us for warranty issues. After reaching out to the manufacturer and being denied any assistance he lodged this formal complaint. I have since...

resolved this issue with the customer and he has expressed that he wishes to retract this complaint. Please let me know if there is any further need for my assistance.[redacted]Customer Care ManagerDiscount Tire ###-###-#### Ext. [redacted]