Curb Appeal of New River Valley Reviews (1)
Review: We hired Curb Appeal of NRV to do extensive yard work and tree trimming. [redacted] surveyed the job and gave us an estimate. He did inform us that he will call once he receive a check for 50% down payment. They showed up without calling us and did yard work. We were suprised to come home and find some of the yard work done but not all of hit. We were very upset of the lead-based paint peal we found on the side of the house. We would have wanted them to call first so that we can inform them of lead-based paint in the upper part of house and not to disturb it. I called [redacted] to give an update and told him do not cut down any trees or lilies. When he and his crew came back on another day, they did not do a good job and it was more of a hack job. They cut down a dogwood and two red bud trees on the side of the driveway which served as a border between us and the neighbors and were mature trees. They pulled vines on the side of the wall where there is lead-based chipped paint. We did want this done but not disturb the peeling paint on wood parts. Now there is paint scattered on the side of the ground. We will have to find some way to clean them up safely (but have to keep our kids off that section of the side yard to prevent lead exposure). They did not mow the back or trim all the trees and bushes in the back. They were probably not finished, but, we called and left a message telling them not to come back. We did spend 50% of the total costs ($750). We picked them because they did both trees and bushes unlike others that did just lawn or just trees. They did do some of the trimming we wanted (like cutting back trees from the house). But the removal of some very mature trees will cost a lot extra to replace and we will have to contract out with another landscaping firm to fix the damage caused by this company. We will also have to clean up the lead-based paint scattered on grounds on the side of the house which is a serious health concern.Desired Settlement: They have a check for 50% and we feel we should get a refund that equals the cost replacing the trees cut down.