Curbside Waste

Initial Business Response / [redacted] (1000, 5, 2015/09/10) */ We pickup the customers trash every week until he did not pay for his serviceHe sent us photos of overweight squirrels and said they had an Autmumn Feast at his houseHe did not pay for his services so we pickup the bin and sent him an invoice with a cancelation chargeDo not know what we can do to make this customer happyWe would just like him to pay for what he owes us on the contractOur company is not interested in hauling his trash now or in the future Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/10) */ (The consumer indicated he/she DID NOT accept the response from the business.) I have picture attachments that states curbside waste continued to charge me and my account after they took their trash bin Curbside waste should have cleared my curbside waste account and stopped charging me No invoice was sent with a cancellation charge/fee If there was a cancellation invoice of a $fee I would have attempted to contact Curbside waste to collect a big load of trash and then try to continue service with them $divided by $a month for a gallon trash removal service equals to a year or months of service I have another picture attachment that verifies that I paid for service My $online payment should cover the partial pickups that I got Curbside waste included free months of service and did not specify that I had to pay it in the first monthsError and confusion on their part Curbside Waste can make this customer happy by settling this matter by bringing my account balance to zero, stopping all charges, and clearing the current balance I'm willing to make a one time online payment of $to my curbside waste online account to be in good terms with Curbside Waste I need Curbside Waste to acknowledge the response and then I'll make the payment As of right now, I currently have service with another waste and trash removal providerI'm happy with the service and my balance account is in good standing with them Final Business Response / [redacted] (4000, 9, 2015/09/14) */ Once again this person did not pay their trash bill,we pickup the can when they canceledWe sent them a last bill with a cancel fee and they are refusing to payThey also sent us scary photos of overweight squirels and suchWe do not want to be contacted by this person, we want them to pay thier bill and move onThis is their way of getting out of what they owe Curbside Waste

Ms***, again, I apologize for the delay in clean upI am not sure whether there was miscommunication in the office, or what may have happenedHowever, we did not clean up the street with antifreezeWe use an environmentally safe degreaserI have attached a picture of the product that we useIf it did leave a rust colored spot, I am sorry for that, but I am sure that the clean spot is better for the environment than the chemicals that were there If you could please upload a photo of the anti-freeze bottle that was left on your doorstep, I can certainly investigate furtherHowever, we did everything in compliance with city and OSHA standardsThank you

***, I certainly apologize that this was not handled in an efficient mannerOur records indicate that we had never received the cancellation from Walters, so we were not made aware of the cancellation until October of when you called in, which is why the funds were still being withdrawn from your accountThere is no refund on prepaid monies, you should have been made aware of this in the first place, I'm sorry that you were notWe would be more than happy to arrange for you to have in free servicesEither free trash pick up, we could remove a bulk item, or a free dumpster (up to yards) for one weekI sincerely apologize that this was not handled properlyThank you,Jenny

Initial Business Response / [redacted] (1000, 5, 2015/08/12) */ We can refund the one month's trashThis customer does not have a green curbside can, we provided her with a black can with no name on itWe switched drivers on the route and the new driver did not know about the different canSorry

I am rejecting this response because:The contract did not list the date to disconnect by Regardless, deceptive billing practices should allow me to cancel service that I haven't even used yet I was billed for almost a month of service that I couldn't use

***,We have been contacting you because you had signed a contract with us last yearWe had left messages for you about payments, and never heard a responseAs of now, we have cancelled the account and credited it to zero, we are also waiving the cancellation feeWe would have loved tohave had the opportunity to speak with you about this, as we could have remedied the issue soonerI apologize for the inconvenience that it may have caused youHowever, as you can see, we were not made aware that you no longer wished to have our services Thank you,Jenny

I am rejecting this response because: My wife called weeks before the last pion my 1st call to report the withdrawal a women in the office they screwed up and neglected to cancel the withdrawal and she would take care of it approximately weeks later I called and she said it still wasn’t taken care off that she would again talk to The person in charge of refunds a week or so I called again she told me she called and left a message at a different number it wasn’t possible my wife when canceling the servive for the winter told the lady she talked that if they needed to get ahold of us they needed to call my cell she also stated they left a message about 1/weeks ago that they couldn’t refund my money times I’ve been lied to by this outfit over something they admitted to screwing uplast Friday I was told a Jennifer would be calling me on Monday 12/again another lie why would anyone want to do business with a company that repeatly lies to someone after they SCREW UP and take my money my intentions are to not resume business with a very poorly run company that would very easily lie to a customer

[redacted] ***, I apologize for the delay in getting the cart removed, as we have been overwhelmed with delivering New Start Customer Carts, I do have your cart on schedule to be removed today, please have the cart visible from the road As for a refund, there is no refund on prepaid services If you have any questions, feel free to contact me at ###-###-####Thank you- Dawn

I followed up with the customer, as we were behind in cart removals, this has been taken care of & removed as of yesterday

Mr [redacted] has been working with the commercial manager and the owner to get this matter resolvedIt was not communicated that he was willing to pay for the trash that is currently in the dumpsterThat being said, the dumpsters have been removed

Per our contract, it was signed on July 8th, & service was to begin on July 15th, 2016, our cart delivery man signed off at that stop on July 12th, that the cart had been delivered The only notes on Mr [redacted] account were the ones to cancel his service, there was at no time a call stating that the carts had not been delivered as promised or that there was an issue with his billing The only time Mr [redacted] called was to cancel & then he didn't want to pay a cancellation fee, even though he was out of his cancellation period The contract specifically states he has three days to cancel without penalty, he is now wanting to cancel service with no penalty after months have passed We do not waive cancellation fees after the grace period, due to the commission to our sales reps that was paid when the contract was signed & the delivery of carts We do work with customers that contact us and give is the opportunity to "fix" a situation they feel is wronged, however, Mr [redacted] hadn't contacted us until the cancel At this time we are not willing to waive a cancellation fee

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me

Good afternoon, I apologize for the delay in responding to this concernThe status of the account located at this address has been sent to collections / suspended, therefore when we are asked to remove the container onsite & no payment is made, we remove the cart only.The customer is aware that the cart must be empty at the time of removal I'm sorry, that you didn't receive the great customer service that we strive to achieve I have confirmed with dispatch that the cart has since been removed from the property Thank you,Dawn

[redacted] & [redacted] , I certainly apologize for your continued frustration and lack of proper response from Curbside WasteWe were notified that the city had mailed out letters to all residents in construction zones, letting them know that there would be changes in service procedures, to better enable pick up by us, and to stay out of the construction workers wayIf they told you something different, then we certainly apologize for replaying informationThat is just what we were told, here I show that there are credits on the account to reflect the cancellationI also show that you are not being charged for the three weeks in November that you will be receiving serving, so I am not sure what other credits you would like to receive The gentleman that you spoke to on the phone, was in fact the ownerHe insists that he did not yell at you, so if you feel as if though he was, I, again, apologizeBut, he is the one who would have the information pertaining to road closures, which is why your call was referred to him I am sorry that we have to see you go, and that we were not better able to meet your needsThank you,Jenny

Good afternoon, I apologize for the delay in getting this refund check out. We were in the process of relocating our office and things are finally all set up and organized. This refund request is on the owners desk to be sent out tomorrow. Thank you.

Good morning, we have attempted to remove the container a couple of times, but it was "blocked" so we were unable to get at it It is on the schedule for our driver again today, to be removed, so as long as he can access it, it will be removed.Because there is debris inside the dumpster & that needs to be disposed of, we will not be refunding the prepayment of $Thank you,Curbside Waste

I definitely apologize that there were conflicting stories regarding the withdrawl of money from your accountI do show that there is a credit on your account for the money that was taken outUnfortunately there is no way to just put the money back into your account as it was a direct debit from a bank accountThere will be no payment due on this account until July