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Curiosity Shop, Inc. Reviews (2)

[redacted] dropped off her
two dogs, Karma and Hendrix on September 5th, 2015 at 1:05 pm.  She
requested that her dogs be housed separately vs. together.  Both dogs were
housed in an individual indoor/outdoor kennel measuring approx. 52 square feet each.
 Hendrix, (a pit...

bull weighing approx. 50 lbs.) bit a member of the kennel
staff on Sunday morning 9/6/15 at approx. 8:00 am while she was attempting to
serve him breakfast.  Please understand that Hendrix did not bite 3
employees.  Hendrix ATTEMPTED to bite another member of my kennel staff on
Tuesday morning 9/8/15 as she was feeding him breakfast, and he ATTEMPTED to
bite another staff member on that same Tuesday morning, whilst cleaning up his
feces.  When Ms. [redacted] was informed at check out about
Hendrix's unacceptable aggression, she responded that "He had never
bitten anyone before."  I personally responded to her statement, and
explained that in my professional opinion, Hendrix having just turned two years
old and being an un-neutered male dog, was just entering maturity, and that it
is common to see temperament changes during this period.  I also urged her
to have him neutered, and to retain a professional trainer to work with him on
his aggression issues. I also explained to her, as a pet care professional, and
from past experience, that his behavior was due to him becoming over
stimulated, and not being clear headed.  (This could be compared to a
human in a blind rage.) I want to also state for the record, that [redacted] laws protect the privacy of patients treated, so it would be curious that the
"hospital" spoke with Ms. [redacted] about this incident.  Ms. [redacted] is
correct in stating that proper protocol was not fol[redacted]d regarding this bite.
The state of Virginia requires the attending physician to gather information
about the animal and the owner, and report the bite to the corresponding Animal
Control jurisdiction.  [redacted] was negligent in performing their due
diligence and never requested any information from the patient, and
subsequently never reported the bite to the proper authorities.  I will
assure you that I personally reported the bite to Chesterfield County Animal
Control on 9/9/15, when I realized that [redacted] had not ffollowed protocol.  I was informed that even though the bite occurred in
Chesterfield County, that since Ms. [redacted] and her dog reside in Richmond, that
their Animal Control would be handling the case.  I do hope to follow up
with that officer, in order to give him the facts.  I will now respond to each of the 11 items
individually.  1.  Ms. [redacted] was not called to tell her
about her dog biting a staff member.  We do not call and bother customers
while they are enjoying a vacation unless there is an emergency involving their
pet.  Had her dog SERIOUSLY injured a person, killed or seriously injured
another animal, or experienced a medical emergency himself, we would have
called the pet owner or the emergency contact. 2.  Ms. [redacted] was informed at pick up (8:45am on
9/8/15) that her dog had bitten a member of my kennel staff.  This was 48 hours after the initial bite and
approximately an hour after the second two incidents.  3.  Hendrix was kept in the 52 square foot kennel
with indoor and outdoor access at all times for 48 hours after the bite
occurred.  This was the same kennel that
his owner reserved for the entire stay. His kennel was air conditioned, as are
all of the kennels. 4. We continued to care for
both of Ms. [redacted] dogs after the incident. 
We were closed in observance of the Labor Day holiday all day Monday,
and the dogs were picked up 45 minutes after opening on Tuesday the 8th.  This duration was the reservation arranged by
the client for her dogs prior to check in and confirmed at check in.5. We continue to care for
and provide food, water, shelter, clean and comfortable accommodations for each
and every dog even if they have a bite history. 
We have policies in place to insure the health and safety of the pets
and employees even when dealing with an aggressive dog.  This is how subsequent attempts to bite were
thwarted.6.  Each and every customer is provided with an
agreement found on the rear of our standardized registration form.  [redacted] please find a copy of Ms. [redacted]’s
signed and dated agreement.  Please take
particular notice of the highlighted line items.  Each and every dog owner agrees to assume all
liabilities for the actions of their dog(s).7.  The financial policies are posted in the
lobby.  The boarding policies/agreement
is on the rear of every registration form, as previously stated in #6 above.8. How could there be a
photo of the occurrence?  No one was
standing by with a camera expecting or waiting to snap a photo of a dog
bite.  There is no video feed in the
kennel building.  9.  [redacted] (who was bitten by Ms. [redacted]’s
dog) did NOT go to [redacted] Hospital, and was never asked to provide a
statement to Ms. [redacted].  As the owner of
Dog’s Day Inn, I spoke with Ms. [redacted] in person in the front lobby. 10. The incident facts
are:  The employee was serving breakfast
to Hendrix.  She had her left hand on the
gate preventing Hendrix from getting loose. 
She had his breakfast in her right hand. 
She attempted to use her foot to readjust the location of his bedding,
in order to have a stable surface to set the food bowl on.  There was no provocation, and Hendrix bit her
foot, shaking vigorously and then redirecting onto her hand. THIS WAS AN
UNPROVOKED BITE!11. All staff members are
required to wear closed toe shoes with a solid rubber soul.  I was present when she limped in, removed her
tennis shoe, and showed me the bite.I am a humble, honest and
compassionate person and business owner. 
If Ms. [redacted] had expressed opposition to taking responsibility for her
dog’s actions, and discussed her feelings with me either in person or on the phone,
I would have worked with her on sharing the medical costs incurred from her dog
biting my employee.  Ms. [redacted] has been a
customer since 2012, and we could have worked this out. I may have even agreed
to absorb the entire $87.00.  As it is, I
am insulted personally and professionally that this was taken to the Revdex.com.  My concern now, is that the
dog receive professional training and that Ms. [redacted] is made aware of, and takes
the proper precautions necessary to safely own and control a dog with
aggression issues. I have been on both sides of the leash, and will live the
rest of my life handicapped after having lost half of my right hand to a dog
with exactly the same behavior issues that Hendrix exhibits.  I will gladly agree to pay $87.00 directly to
a professional dog trainer with approved credentials and specific experience
helping high drive dogs learn to focus and think clearly. I absolutely will not
agree to refund her the $87.00 personally. 
It is my sincere hope that professional help is sought and Hendrix does
not cause any harm to any person or animal in the future.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.I've received nothing but excuses. I will just take this situation to an higher authority. None of this justifies why the service that I paid for wasn't received without notification. Furthermore Hendrix was born 7/19/13 so the paperwork is invalid in this situation because it's impossible that it's for Hendrix being that he wasn't even born.
Regards,
[redacted]

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Address: 3387 N High St, Columbus, Ohio, United States, 43202-1140

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