Curiosity Shop

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.I've received nothing but excusesI will just take this situation to an higher authorityNone of this justifies why the service that I paid for wasn't received without notificationFurthermore Hendrix was born 7/19/so the paperwork is invalid in this situation because it's impossible that it's for Hendrix being that he wasn't even born Regards, [redacted] ***

[redacted] dropped off her two dogs, Karma and Hendrix on September 5th, at 1:pm She requested that her dogs be housed separately vstogether Both dogs were housed in an individual indoor/outdoor kennel measuring approxsquare feet each Hendrix, (a pit bull weighing approxlbs.) bit a member of the kennel staff on Sunday morning 9/6/at approx8:am while she was attempting to serve him breakfast Please understand that Hendrix did not bite employees Hendrix ATTEMPTED to bite another member of my kennel staff on Tuesday morning 9/8/as she was feeding him breakfast, and he ATTEMPTED to bite another staff member on that same Tuesday morning, whilst cleaning up his feces When Ms [redacted] was informed at check out about Hendrix's unacceptable aggression, she responded that "He had never bitten anyone before." I personally responded to her statement, and explained that in my professional opinion, Hendrix having just turned two years old and being an un-neutered male dog, was just entering maturity, and that it is common to see temperament changes during this period I also urged her to have him neutered, and to retain a professional trainer to work with him on his aggression issuesI also explained to her, as a pet care professional, and from past experience, that his behavior was due to him becoming over stimulated, and not being clear headed (This could be compared to a human in a blind rage.) I want to also state for the record, that [redacted] laws protect the privacy of patients treated, so it would be curious that the "hospital" spoke with Ms [redacted] about this incident Ms [redacted] is correct in stating that proper protocol was not fol***d regarding this bite The state of Virginia requires the attending physician to gather information about the animal and the owner, and report the bite to the corresponding Animal Control jurisdiction [redacted] was negligent in performing their due diligence and never requested any information from the patient, and subsequently never reported the bite to the proper authorities I will assure you that I personally reported the bite to Chesterfield County Animal Control on 9/9/15, when I realized that [redacted] had not ffollowed protocol I was informed that even though the bite occurred in Chesterfield County, that since Ms [redacted] and her dog reside in Richmond, that their Animal Control would be handling the case I do hope to follow up with that officer, in order to give him the facts I will now respond to each of the items individually Ms [redacted] was not called to tell her about her dog biting a staff member We do not call and bother customers while they are enjoying a vacation unless there is an emergency involving their pet Had her dog SERIOUSLY injured a person, killed or seriously injured another animal, or experienced a medical emergency himself, we would have called the pet owner or the emergency contact Ms [redacted] was informed at pick up (8:45am on 9/8/15) that her dog had bitten a member of my kennel staff This was hours after the initial bite and approximately an hour after the second two incidents Hendrix was kept in the square foot kennel with indoor and outdoor access at all times for hours after the bite occurred This was the same kennel that his owner reserved for the entire stayHis kennel was air conditioned, as are all of the kennelsWe continued to care for both of Ms [redacted] dogs after the incident We were closed in observance of the Labor Day holiday all day Monday, and the dogs were picked up minutes after opening on Tuesday the 8th This duration was the reservation arranged by the client for her dogs prior to check in and confirmed at check inWe continue to care for and provide food, water, shelter, clean and comfortable accommodations for each and every dog even if they have a bite history We have policies in place to insure the health and safety of the pets and employees even when dealing with an aggressive dog This is how subsequent attempts to bite were thwarted Each and every customer is provided with an agreement found on the rear of our standardized registration form [redacted] please find a copy of Ms***’s signed and dated agreement Please take particular notice of the highlighted line items Each and every dog owner agrees to assume all liabilities for the actions of their dog(s) The financial policies are posted in the lobby The boarding policies/agreement is on the rear of every registration form, as previously stated in #aboveHow could there be a photo of the occurrence? No one was standing by with a camera expecting or waiting to snap a photo of a dog bite There is no video feed in the kennel building [redacted] (who was bitten by Ms***’s dog) did NOT go to [redacted] Hospital, and was never asked to provide a statement to Ms*** As the owner of Dog’s Day Inn, I spoke with Ms [redacted] in person in the front lobbyThe incident facts are: The employee was serving breakfast to Hendrix She had her left hand on the gate preventing Hendrix from getting loose She had his breakfast in her right hand She attempted to use her foot to readjust the location of his bedding, in order to have a stable surface to set the food bowl on There was no provocation, and Hendrix bit her foot, shaking vigorously and then redirecting onto her handTHIS WAS AN UNPROVOKED BITE!All staff members are required to wear closed toe shoes with a solid rubber soul I was present when she limped in, removed her tennis shoe, and showed me the bite.I am a humble, honest and compassionate person and business owner If Ms [redacted] had expressed opposition to taking responsibility for her dog’s actions, and discussed her feelings with me either in person or on the phone, I would have worked with her on sharing the medical costs incurred from her dog biting my employee Ms [redacted] has been a customer since 2012, and we could have worked this outI may have even agreed to absorb the entire $ As it is, I am insulted personally and professionally that this was taken to the Revdex.com My concern now, is that the dog receive professional training and that Ms [redacted] is made aware of, and takes the proper precautions necessary to safely own and control a dog with aggression issuesI have been on both sides of the leash, and will live the rest of my life handicapped after having lost half of my right hand to a dog with exactly the same behavior issues that Hendrix exhibits I will gladly agree to pay $directly to a professional dog trainer with approved credentials and specific experience helping high drive dogs learn to focus and think clearlyI absolutely will not agree to refund her the $personally It is my sincere hope that professional help is sought and Hendrix does not cause any harm to any person or animal in the future