Curl Genetics

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Tuesday, November 15, 1:PM Subject: Re: Complaint # [redacted] The response from the company is unsatisfactoryI still have not received a refund or an actual explanation for the delayI have been told that she is "working with her accountant" for well over a month now

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,

Good afternoon,I deeply apologize for the delayI lost my staff and there was a delay with the wig constructionI have been working hard to get everything rectifiedI know it's been frustrating but I will make sure you get what you paid for

From: [redacted] Sent: Monday, July 07, 10:AM To: drteam Subject: In Regards to Complaint ## [redacted] Hello, We have indeed shipped out the product to the customerIt was shipped with The Unites States Postal ServicesUSPS is filing an investigation to find the whereabouts of the packageIn the mean time we will ship out yet another package this time with UPS as well as providing a complete refund Thank you, Curl Genetics

This is a copy of the receipt that we have when each shipment is sent out

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]
Regards,

The closure had been delivered and received by the customerWe contacted her over the phone to confirm that the order was receivedShe stated that she will contact the Revdex.com to inform that she has received her product

Good evening,The new constructed full lace wig that was promised after a full refund was given has been shipped outI agreed to send a full lace wig to Her for free after she returned the wigI offered her a full refund and the money was sent back to her card The new wigs took a long time
to arrive from our factory by seaI informed her via email many times that when the wig is in our *** it will be sent to herI even emailed the tracking number for the new wig today before his compliant was made

We have kept in contact with the customer about the status of her orderWe explained to her in 0ctober 1,that there was a slight delayTracking was provided shortly after and the tracking has updatedAccording to our *** shipping, a refund cannot be provide until the the hair is sent
back to usShe ordered bundle of hair that was $The shipment was sent out after we were able to get the orders up to dateWe apologize for the inconvenience but we have no intention of leading our customers onIntegrity is very important to us and we always make sure that our customers receive their orders and proper correspondence no matter whatDelivery is expected this week Thursday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,

Good afternoon,I deeply apologize for the delay. I lost my staff and there was a delay with the wig construction. I have been working hard to get everything rectified. I know it's been frustrating but I will make sure you get what you paid for

Revdex.com:
The item finally arrived. I have been in contact with Curl Genetics & the matter is now resolved.
Regards,

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I received a call from a representative of Curl Genetics this morning on 5/2/2014. I did receive my closure after having to drive and pick it up. I did not receive the free bundle that was discussed via email though. My complaint to the Revdex.com was for the purpose to warn other buyers and to remind buyers to entertain the thought of "Caveat emptor." 
Regards,
[redacted]

Revdex.com:
I have reviewed...

the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.   Sent: Tuesday, November 15, 2016 1:11 PM Subject: Re: Complaint #[redacted]The response from the company is unsatisfactory. I still have not received a refund or an actual explanation for the delay. I have been told that she is "working with her accountant" for well over a month now.

Revdex.com:
The item finally arrived.
 
I have been in contact with Curl Genetics & the matter is now resolved.
Regards,

From: [redacted] 
Sent: Monday, July 07, 2014 10:37 AM
To: drteam
Subject: In Regards to Complaint ## [redacted]
Hello,
We have indeed shipped out the product to the customer. It was shipped with The...

Unites States Postal Services. USPS is filing an investigation to find the whereabouts of the package. In the mean time we will ship out yet another package this time with UPS as well as providing a complete refund.
Thank you,
Curl Genetics

Good evening,The new constructed full lace wig that was promised after a full refund was given has been shipped out. I agreed to send a full lace wig to Her for free after she returned the wig. I offered her a full refund and the money was sent back to her card.  The new wigs took a long...

time to arrive from our factory by sea. I informed her via email many times that when the wig is in our [redacted] it will be sent to her. I even emailed the tracking number for the new wig today before his compliant was made.

The hair is amazing! It matches my hair perfectly

We have been nothing but honest with [redacted]. We explained at the time what the delay was and she did receive her wig. As per the quality, the hair is 100% pure Virgin hair and it is tightly coiled. Just as African American hair, it will matte or tangle and that is why we have care instructions...

offered to help out customers care for the hair. Initially the hair was bought during our sale and at that time there was an overflow of orders on the wigs. We explained that to all of our customers. Shortly after that there was a terrible flood in Houston Texas that delayed us even further and we corresponded with our customers of that delay also. After all of the delays we know that it did take a long time and offered a partial refund for the inconvenience. Initially it was supposed to be $40 based off of the price that was paid for the wig granted that she bought it during a sale. When the hair as ready to ship we had issues with USPS delivering the package. Eventually it was delivered and when she called although the delay with USPS was not our fault we still offered her an incentive of increasing the total for the partial refund from $40 to $75, but for some reason she heard 75% which is not correct. This wig was a sale item which is non refundable. We apologize for the delays that occurred back on April but since then we have increased the number of people working in our factory. Our products are not made in China, we have a factory in Belize. Our orocesong time did not change because with the increase in workers, even with a surplus in orders, we are able to meet our processing time which is stared on the website. A full refund will not be provided. We will continue to work with [redacted] on This matter but a full refund will not be issued because the hair was a sale item and it also has late afternoon been used.