Curran AutoWerks

Response to Ms***'s Statement: Ms [redacted] purchased her vehicle here at Curran Automotive on January 2, with the mileage registering 92,on the odometer : Approximately two months later (February 27-28, 2014), Ms [redacted] drove (no chauffeur) back to our dealership stating that her odometer was not working properlyWe assessed the situation and it did appearthat the odometer was not workingSince this repair is a manufacturer only, we made an appointment for Ms [redacted] to drop her car offThe entire instrument cluster of the Saturn Vue must be removed and sent to Detroit for reprogramming; however, shei missed her appointment (March 6,2014) and never called to say she was not going to make it or rescheduleOne week later (March 13, 2014), Ms [redacted] drove (no chauffeur) back to our dealership again stating that her odometer was not [redacted] working and that her transmission was "slipping"We made an appointment for her at [redacted] for 3/19, an appointment that she did keepWe were contacted the same day (3/19) by state Trooper [redacted] (Ms [redacted] contacted the State Police) asking clarity regarding the odometer issue for Ms, ***'s Saturn VueIt was explained to him that it was solely an electronic malfunction and that were was no odometer discrepancy based upon the Patitle and Car Fax information that we had forwarded to himUpon review, Trooper [redacted] agreed In terms of the warranty, the company would not authorize repairs without a properly functioning odometerWe called the warranty company (Wynn's) and *,ere told that in order to authorize repairs, the instrument cluster must first be repairedThe warranty is not void; however— again the odometer must be repaired first prior to obtaining any further repairs On March 24,2014, after picking up her vehicle from [redacted] , Ms [redacted] returned to our dealership demanding that her car be fixedAgain, since this is not something that can be repaired locally, we had to call and coordinate with Ms [redacted] to drop off her car for the instrument cluster removal and repairTwo days later (March 26,2014), State Trooper [redacted] came to our dealership and requested an explanation because Trooper [redacted] was on vacationState Trooper [redacted] received the same paper work as Trooper [redacted] and also agreed that there was no intention to "roll-back'' miles or fraudAt that time, we agreed to split the cost of repairing the instrument cluster (removal, shipping, install, etc.)Ms [redacted] agreed to drop the vehicle off on 4/1/Subsequently she did not Response to Desired Settlement: In the state of Pennsylvania, it is not required that the vehicle purchaser have a driver's license Only a Pennsylvania state identification card is necessaryEach time Ms; [redacted] has come to our dealership, she has driven on to the lot herself (no chauffeur present), (Curran Automotive was willing to split the expense with Ms***, but she has not given us the opportunity to address the odometer issue Outcome As outlined, we've exhausted ail reasonable efforts to accommodate and reconcile Ms***'s issues I hope this narrative and compilation assists us and youThanks much

To whom it may concern, This is a response to a complaint that was submitted on February 3, Ms [redacted] purchased her Volkswagen Passat from us on February 28, Approximately two and a half weeks later, Ms [redacted] called in stating that her check engine light was on, her gas pedal was sticking, and that her car sounded like a "putt-putt" (meaning her exhaust was loud)We scheduled her for that Thursday, March 20, to have her car looked atIn the meantime, we asked her to come down so that we could look at her gas pedal until we could get her in for actual serviceThe mechanic sprayed lubricant on the pedal and everything was fineOn March 20, 2014, Ms [redacted] dropped her car off to us and we had her exhaust fixed at no cost to herA few weeks later, Ms [redacted] called about the same thing, her sticking gas pedalShe was told to drop it off on April 7, 2014, which she didThe mechanic cleaned the throttle body, which took care of the check engine light and also the gas pedalAgain, at no cost to herApril 30, 2014, Ms [redacted] was at our dealership at 8:am stating that her car shut off on her twice in the middle of traffic and that she had it towed to advance and they checked the battery, which she was told was in working conditionIt was scanned with the OBD machine and the codes consisted of the vacuum boost and RPM sensorUp until July 25, 2014, five months after purchase, MsBrewer never came out of pocket for anythingWhen she did pay, she paid for rear rotors, which are considered wear and tear items for which the customer is responsibleWhat she supposedly spent $for, we are unclearAround the end of November of 2014, Ms [redacted] called in stating that her check engine light was on again and that she was very frustratedWe told her to come in on the Nov21, which she did; however, the mechanic was out picking up a vehicle from being servicedShe was told to call back Monday November 24, to have her vehicle looked atThat Monday, we heard nothing from her and the days following that week we heard nothing eitherAround December 4, 2014, Ms [redacted] , after taking her car to Volkswagen, called in stating that there were some major mechanical failuresThe technician wrote a lengthy report (their job) about what was wrong including the replacement of the timing belt, water pump, ABS control module, secondary air injection pump, and the serpentine beltOut of the issues that Volkswagen found, some were covered under her month/24,mile warranty and some were notThe serpentine belt/timing belt are not covered because they are considered a wear and tear itemThe ABS control module and water pump are both covered under warrantyAs one can see, up until the most recent events, Curran Automotive has made every attempt to help mitigate many issues at no expense to Ms [redacted] , except for her rear rotorsWe can assure you that every vehicle is Inspected and in proper working condition when the vehicle leaves out lot via the owner/mechanic who has been here for over yearsIt is unfortunate that these issues occurred; however, she did buy a pre-owned vehicle, which can have some issuesI hope this clarifies "how" we treat our customers

Ms. [redacted] ... purchased her vehicle on March 26, 2014. She was to return to the dealership to have the GPS locator and interrupter installed the next day, but we were unable to reach her. She showed up two days later to have the GPS installed. On April 8, 2014, Ms. [redacted] called in stating that the check engine light was on and various other lights were on as well. We told her to come in with the vehicle on April 11, 2014 to have it assessed, but she did not show. Ms. [redacted] called multiple times over the course of the next month stating that the check engine light is on and goes off when the vehicle is restarted. We set the appointment for May 10, 2014. She was in New Orleans and her husband was supposed to bring the vehicle in for assessment on May 14, 2014. Again, no call, no show. We called to query about the status of her vehicle and when we could schedule another appointment. On May 26, 2014, Ms. [redacted] brought the vehicle in. Based upon the check engine codes, the assessment was that there was a "flat" spot on the gas pedal (throttle pedal was out of range). We replaced the gas pedal and cleared the code. The bill was approximately $400.00, which Ms. [redacted] only paid $200.00 at the time of pick-up. She had agreed to pay the balance the following week, which did not occur, leaving Curran Automotive responsible for the balance of $200.00. She had driven the vehicle over 9,000 miles in 60 days (average annual vehicle miles are 15,000). [redacted] picked up her vehicle on May 28, 2014. She called in 2 days later (5/30) and said the check engine light was back on. We made an appointment to take it to Volvo for their assessment on June 2, 2014. Their assessment was to replace the plugs, perhaps the coils (Volvo service advisor recommended the #6 coil pack specifically), and clean the throttle body. [redacted] had come in and paid $80.00 of the $106.50 and did not pay the additional $26.50. Again, leaving Curran Automotive responsible for the balance. On June 4, 2014, we replaced (at our expense of $500.13), the spark plugs ( [redacted] ***), one coil pack (#6 as recommended by the Volvo service advisor), and cleaned the throttle body. The additional coils would have been an approximately $500.00 that we would not absorb and wanted to determine where we stood after these repairs. , On June 6, 2014, Ms. [redacted] picked up her car. On June 13, 2014, [redacted] called back and stated that the vehicle was "doing the same thing"—not getting any power when the gas pedal is pushed and shutting off. Also, she stated that the check engine light is again on. We recommended that she take it directly to Volvo because we can't effectively repair her issue. On June 16, 2014, [redacted] again cailed and stated that her car was continuing to cut off and lose power. Again, we told her to call Volvo. On July 11, 2014, [redacted] took her vehicle to [redacted] Volvo where she has now driven 10,692 miles in less than four months. They wanted to again replace the plugs (already replaced), the additional five coils, and again clean the throttle body. In addition, they recommended that she not drive it because the check engine light is flashing—engine misfires could damage the catalytic converters or the internal engine. On July 22, 2014 [redacted] picked her car up from Volvo. On July 28, 2014, Ms. [redacted] called in stating that "someone" told her that the issue was caused by the GPS locator and interrupter being connected to the injector box, which caused all of the said issues. Our mechanic has been here for 35 years and has installed hundreds of GPS devices in our vehicles with no issues. In addition, the Volvo dealership would have readily uncovered this issue. During the course of the last few months between Ms. [redacted] and Curran Automotive, one can readily determine that there is no money to be refunded to Ms. [redacted] . Ordinarily, for example, when Ms. [redacted] picked up her vehicle on May 26, 2014, she would have been required to pay for the bill in its entirety in order pick up her vehicle. However, in an effort to exhibit goodwill and trust, we extended her the courtesy of only paying $200.00 on date of pick-up, to which she has still not paid the balance of $200.00. [redacted] paid Curran Paid $ Invoice 5/26- check engine/gas pedal 6/2-Volvo assessment 6/4- plugs, throttle body, coil pack TOTALS $200 $190.00 $80 $26.50 $0.00 $507.13 $280.00 $723.63 We hope that this clarifies Ms. [redacted] issues and concerns.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true when I bought my car to yall and said it was cutting off I paid to you all for a sencer the next time I bought it to y'all for the battery I purchased and replaced the battery from triple A that coast me dollars I just had dollars worth of work done at *** *** auto shop yet I still cant pass inspection I just spoke to *** about coming there and was given another number to call I will pay to have it fixed it is what it is but they cant even get me appointment at their place as for the warranty I spoke with *** about the warranty not covering the things the should she told me it was up to them not the dealership I have every receipt for the two thousand I but in to this car already and you all did fix one thing for free when I got the car but y'all should of the right axle was broke and the car sounded like a baby motorcycle and thats what I said not a putt putt I told *** it was a lemone and he said it wasnt and they was going to make it right the talk was good but yet I still cant get a appointment to have it fixed please dont try to make it like you all did anything extra for me cause you didn't when I bought it to yall the one time it was cutting off *** told me I would have to pay for it I said thats fine then I heard *** the owner ask *** the salesperson who is paying for this we ain't *** then told him no she paying for it and I did with no problem I never asked for nothing for free I just want it fixed and fixed right I can and will pay for it but y'all wont even give me appointment

Mr*** purchased his BMW Xon
Month="6" Day="29" Year="2013">June 29,On August 5,2013, Mr*** called in stating that his mechanic in New Jersey gave him a long list of issues with the car, Among those issues were the light bulbs, circuit board, "all" of the belts, and the mechanic said that his "thermostat was going?" Mechanically speaking, in terms of the thermostat, it either works or it doesn'tThere is no middle ground with a thermostat, so that clearly was not an issueWhen he finally returned to Pennsylvania, he called to say he was back in town and then came to our dealership unannounced and without a set appointmentWhen he showed up, our mechanic was busy and, as a business, we could not drop what we were doing to fix his SUVAfter inspecting the vehicle for the issues stated by Mr.*** mechanic, our certified mechanic, who has been in business here for 35+ years, stated that the only issue he could see was the rear light bulb that was not workingThe belts, circuit board, and thermostat were all functioning properly
As our mechanic began to diagnose the rear brake light issue, it is known that if the bulb is replaced, there is no electrical issue, just a burned out bulbIf simply replacing the bulb does not fix the issue, then the socket needs to be replacedIn this particular case, just replacing the light bulb fixed the rear brake light for several months, so clearly the socket was not the issue at that point
In terms of his front door iocks breaking, we had no knowledge of thisWe never received a phone call about this issueOn Monday, June 16,2014, Mr*** called stating that there were several issues with the vehicle starting from "approx4-weeks after purchase." However, the only issue we were aware of was the rear brake light, which was fixedRecently, on June 18,2014, Mr *** returned to our dealership, again, without an appointment
*** *** spoke to him regarding his issuesMr*** requested that we help him get his driver's side window up which was in the down position*** *** explained that we were quite busy and that he could bring it back as a courtesy and we would "see what we might be able to do." Upon further investigation, it was determined that Mr*** had side impact airbags in his doors and we were not equipped to do that type of workThen our sales manager contact Mr*** and provide him with that informationIn addition, regarding his other stated issues, I was quite clear in explaining to Mr*** that we would NOT be responsible for those issues and the vehicle was inserted and working well upon delivery
Once he left, Our Sales Manager was to gather more information about the cost of the repair for the front and rear passenger side windowsAgain, at no point did we allude to the fact that we were going to pay for thisIt was clearly explained that we were going to find out the cost for Mr***, who did receive a call back from *** per their discussion
It has been almost one year to the day since Mr*** purchased his vehicle, Along the way, there were a few issues; however, not until months after purchaseWe do not drive his vehicle; therefore, we have no idea what could have happened to cause these issuesWhen we sold the vehicle, the electrical system was in proper working order and there were no apparent issues
To clarify, Mr*** did not physically purchase an extended warranty (out of pocket) through our dealership, but rather, he was provided a month or 24,mile warranty through his finance company, which was wrapped into the payments that he makes every monthIt terms of its usefulness, it is by no means a bumper to bumper warranty and there are many things that are excludedThe major out of pocket expenses, such as the engine, transmission, and several other components of the vehicle are coveredBecause his vehicle had over 100,miles on date of purchase, he was not eligible for the high-tech coverage, which includes the power window motors etc,,
Per the last conversation with Mr***, he exclaimed to the sales manager, who is also African American, that, as a black man, he [sales manager] should have told him not to buy a car from Curran AutomotiveClearly, involving race is an inappropriate and racist remark

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am extremely disappointed that [redacted] of Curran Automotive would make false statements in order to cover up this matter. I at no time asked Mr. [redacted] for $10,000 for my car. That was the offer from the dealership that I accepted, even though I knew my car was worth roughly $5,000 more than that. That Friday when I went to drop my car off, I called the dealership and let them know I would be bringing the car in. At no time did anyone mention to me on the phone that I would no longer be recieving the $10,000 that was offered to me. I went to [redacted] (I can show proof of this) and got a rental car so that I could drop off the BMW to the dealership only to find Mr. [redacted] "backing out" of the original offer, with patronizing attitude to boot.
 
Regards,
[redacted]

In terms of me showing up unannounced that is completely incorrect.  I spoke to the owner's niece on the phone while I was in New Jersey, and told her the day I was returning to Pittsburgh.  She instructed me to bring the truck in when I returned, and I told her I would bring it in the next day.  She did not give me an exact time to come in; however, I did not show up and expect their mechanic to drop what he was doing.  The owner merely caught an attitude because I showed up to his dealership with a car issue? This shows the lack of logic of the people I'm dealing with.  When I brought the car to my mechanic upon my return to New Jersey he told me that the electrical system for the back light was not working.  He also, said that most people will just put in a light bulb, which will appear to solve the problem but eventually the light would completely stop working.  I said this to Curran Automotive before they looked at the car to make sure they did not simply put in a light bulb.  As my mechanic said the light eventually stopped completely working, and [redacted] the sales manager at Curran admitted that they were incorrect, and that my mechanic was right.  I did not call them for the other car issues because I am reasonable I understand that they cannot be expected to pay for everything that goes wrong with this care even if it is a piece of junk.  I merely told them and you of the issues to show the amount of problems this car has given me.  Since they sold me a car with a clearly existing problem, which my mechanic easily spotted in minutes I believe they should be responsible for fixing the light.  And since they would like to point out how many years of experience their mechanic has my mechanic has been in business for 20 years, and he owns a business that specializes in German auto repairs so I believe his opinion holds more weight.  
Regards,
[redacted]

To whom it may concern, This is a response to a complaint that was submitted on February 3, 2015. Ms. [redacted] purchased her 2004 Volkswagen...

Passat from us on February 28, 2014. Approximately two and a half weeks later, Ms. [redacted] called in stating that her check engine light was on, her gas pedal was sticking, and that her car sounded like a "putt-putt" (meaning her exhaust was loud). We scheduled her for that Thursday, March 20, 2014 to have her car looked at. In the meantime, we asked her to come down so that we could look at her gas pedal until we could get her in for actual service. The mechanic sprayed lubricant on the pedal and everything was fine. On March 20, 2014, Ms. [redacted] dropped her car off to us and we had her exhaust fixed at no cost to her. A few weeks later, Ms. [redacted] called about the same thing, her sticking gas pedal. She was told to drop it off on April 7, 2014, which she did. The mechanic cleaned the throttle body, which took care of the check engine light and also the gas pedal. Again, at no cost to her. April 30, 2014, Ms. [redacted] was at our dealership at 8:45 am stating that her car shut off on her twice in the middle of traffic and that she had it towed to advance and they checked the battery, which she was told was in working condition. It was scanned with the OBD machine and the codes consisted of the vacuum boost and RPM sensor. Up until July 25, 2014, five months after purchase, Ms. Brewer never came out of pocket for anything. When she did pay, she paid for rear rotors, which are considered wear and tear items for which the customer is responsible. What she supposedly spent $2000.00 for, we are unclear. Around the end of November of 2014, Ms. [redacted] called in stating that her check engine light was on again and that she was very frustrated. We told her to come in on the Nov. 21, which she did; however, the mechanic was out picking up a vehicle from being serviced. She was told to call back Monday November 24, 2014 to have her vehicle looked at. That Monday, we heard nothing from her and the days following that week we heard nothing either. Around December 4, 2014, Ms. [redacted], after taking her car to Volkswagen, called in stating that there were some major mechanical failures. The technician wrote a lengthy report (their job) about what was wrong including the replacement of the timing belt, water pump, ABS control module, secondary air injection pump, and the serpentine belt. Out of the issues that Volkswagen found, some were covered under her 24 month/24,000 mile warranty and some were not. The serpentine belt/timing belt are not covered because they are considered a wear and tear item. The ABS control module and water pump are both covered under warranty. As one can see, up until the most recent events, Curran Automotive has made every attempt to help mitigate many issues at no expense to Ms. [redacted], except for her rear rotors. We can assure you that every vehicle is Inspected and in proper working condition when the vehicle leaves out lot via the owner/mechanic who has been here for over 35 years. It is unfortunate that these issues occurred; however, she did buy a pre-owned vehicle, which can have some issues. I hope this clarifies "how" we treat our customers.

Response to Ms. [redacted]'s...

Statement:
Ms. [redacted] purchased her vehicle here at Curran Automotive on January 2, 2014 with the mileage registering 92,868 on the odometer.                                   �...⇄ :
Approximately two months later (February 27-28, 2014), Ms. [redacted] drove (no chauffeur) back to our dealership stating that her odometer was not working properly. We assessed the situation and it did appearthat the odometer was not working. Since this repair is a manufacturer only, we made an appointment for Ms. [redacted] to drop her car off. The entire instrument cluster of the 2003 Saturn Vue must be removed and sent to Detroit for reprogramming; however, shei missed her appointment (March 6,2014) and never called to say she was not going to make it or reschedule. One week later (March 13, 2014), Ms. [redacted] drove (no chauffeur) back to our dealership again stating that her odometer was not * working and that her transmission was "slipping". We made an appointment for her at [redacted] for 3/19, an appointment that she did keep. We were contacted the same day (3/19) by state Trooper [redacted] (Ms. [redacted] contacted the State Police) asking clarity regarding the odometer issue for Ms, [redacted]'s Saturn Vue. It was explained to him that it was solely an electronic malfunction and that were was no odometer discrepancy based upon the Pa. title and Car Fax information that we had forwarded to him. Upon review, Trooper [redacted] agreed.
In terms of the warranty, the company would not authorize repairs without a properly functioning odometer. We called the warranty company (Wynn's) and *,ere told that in order to authorize repairs, the instrument cluster must first be repaired. The warranty is not void; however— again the odometer must be repaired first prior to obtaining any further repairs.
On March 24,2014, after picking up her vehicle from [redacted], Ms. [redacted] returned
to our dealership demanding that her car be fixed. Again, since this is not something that can be
repaired locally, we had to call and coordinate with Ms. [redacted] to drop off her car for the instrument
cluster removal and repair. Two days later (March 26,2014), State Trooper [redacted] came to our
dealership and requested an explanation because Trooper [redacted] was on vacation. State Trooper
[redacted] received the same paper work as Trooper [redacted] and also agreed that there was no intention
to "roll-back'' miles or fraud. At that time, we agreed to split the cost of repairing the instrument cluster
(removal, shipping, install, etc.). Ms. [redacted] agreed to drop the vehicle off on 4/1/14. Subsequently she did not
Response to Desired Settlement:
In the state of Pennsylvania, it is not required that the vehicle purchaser have a driver's license.
Only a     Pennsylvania state identification card is necessary. Each time Ms;. [redacted] has come to our
dealership, she has driven on to the lot herself (no chauffeur present), (Curran Automotive was willing to
split the expense with Ms. [redacted], but she has not given us the opportunity to address the odometer issue.
Outcome
As outlined, we've exhausted ail reasonable efforts to accommodate and reconcile Ms. [redacted]'s issues.
I hope this narrative and compilation assists us and you. Thanks much.

In response to Curran Automotive
The paperwork states that I [redacted] purchased the vehicle at 92692 which was printed out by curran automotive themselves also I notified curran automotive as soon as possible after purchasing the vehicle that the odometer was broken in February after driving it to another state and back noticing that the mileage was beginning to roll back this was only my fourth time driving it since I had been jailed shortly after purchase is was unable to drive  it for over a month. I had other car issues that needed immediate attention which the warranty company would have fixed but being that I had a faulty odometer they voided it and did not fix so I had to pay 1700 out of pocket expenses and be without a vehicle which was an inconvenience. I do agree to let curran automotive fix this odometer issue with compensation to a loaner vehicle or loaner due to the inconvenience of me not having one when I am financing this vehicle and also due to what I will state next
 
 
   Driver Licensing Vs Right to Travel
 
The forgotten legal maxim is that free people have a right to travel on the roads which are provided by their servants for that purpose, using ordinary transportation of the day. Licensing cannot be required of free people, because taking on the restrictions of a license requires surrender of a right. The driver’s license can be required of people who use the highways for trade, commerce, or hire, that if they earn their living on the road, and if they use extraordinary machines on the roads. If you are not using the highways for profit , you cannot be required to have a driver’s license.
 
Rights
16 c.j.s, constitutional law sec. 202, p 987
 
Therefore I [redacted] would like compensated for a vehicle during the time of fixture by curran automotive .

Ms. [redacted]...

purchased her vehicle on March 26, 2014. She was to return to the dealership to have the GPS locator and interrupter installed the next day, but we were unable to reach her. She showed up two days later to have the GPS installed. On April 8, 2014, Ms. [redacted] called in stating that the check engine light was on and various other lights were on as well. We told her to come in with the vehicle on April 11, 2014 to have it assessed, but she did not show. Ms. [redacted] called multiple times over the course of the next month stating that the check engine light is on and goes off when the vehicle is restarted. We set the appointment for May 10, 2014. She was in New Orleans and her husband was supposed to bring the vehicle in for assessment on May 14, 2014. Again, no call, no show. We called to query about the status of her vehicle and when we could schedule another appointment.
On May 26, 2014, Ms. [redacted] brought the vehicle in. Based upon the check engine codes, the assessment was that there was a "flat" spot on the gas pedal (throttle pedal was out of range). We replaced the gas pedal and cleared the code. The bill was approximately $400.00, which Ms. [redacted] only paid $200.00 at the time of pick-up. She had agreed to pay the balance the following week, which did not occur, leaving Curran Automotive responsible for the balance of $200.00. She had driven the vehicle over 9,000 miles in 60 days (average annual vehicle miles are 15,000).
[redacted] picked up her vehicle on May 28, 2014. She called in 2 days later (5/30) and said the check engine light was back on. We made an appointment to take it to Volvo for their assessment on June 2, 2014. Their assessment was to replace the plugs, perhaps the coils (Volvo service advisor recommended the #6 coil pack specifically), and clean the throttle body. [redacted] had come in and paid $80.00 of the $106.50 and did not pay the additional $26.50. Again, leaving Curran Automotive responsible for the balance.
On June 4, 2014, we replaced (at our expense of $500.13), the spark plugs ([redacted]), one coil pack (#6 as recommended by the Volvo service advisor), and cleaned the throttle body. The additional coils would have been an approximately $500.00 that we would not absorb and wanted to determine where we stood after these repairs.           ,
On June 6, 2014, Ms. [redacted] picked up her car. On June 13, 2014, [redacted] called back and stated that the vehicle was "doing the same thing"—not getting any power when the gas pedal is pushed and shutting off. Also, she stated that the check engine light is again on. We recommended that she take it directly to Volvo because we can't effectively repair her issue.
On June 16, 2014, [redacted] again cailed and stated that her car was continuing to cut off and lose power. Again, we told her to call Volvo.
On July 11, 2014, [redacted] took her vehicle to [redacted] Volvo where she has now driven 10,692 miles in less than four months. They wanted to again replace the plugs (already replaced), the additional five coils, and again clean the throttle body. In addition, they recommended that she not drive it because the check engine light is flashing—engine misfires could damage the catalytic converters or the internal engine. On July 22, 2014 [redacted] picked her car up from Volvo.
On July 28, 2014, Ms. [redacted] called in stating that "someone" told her that the issue was caused by the GPS locator and interrupter being connected to the injector box, which caused all of the said issues. Our mechanic has been here for 35 years and has installed hundreds of GPS devices in our vehicles with no issues. In addition, the Volvo dealership would have readily uncovered this issue.
During the course of the last few months between Ms. [redacted] and Curran Automotive, one can readily determine that there is no money to be refunded to Ms. [redacted]. Ordinarily, for example, when Ms. [redacted] picked up her vehicle on May 26, 2014, she would have been required to pay for the bill in its entirety in order pick up her vehicle. However, in an effort to exhibit goodwill and trust, we extended her the courtesy of only paying $200.00 on date of pick-up, to which she has still not paid the balance of $200.00.
 
[redacted] paid                         Curran  Paid $


 
Invoice
5/26- check engine/gas pedal
6/2-Volvo assessment
6/4- plugs, throttle body, coil pack
TOTALS
$200


$190.00


$80


$26.50


$0.00


$507.13


$280.00


$723.63


 
 
 
We hope that this clarifies Ms. [redacted] issues and concerns.

Review: I recently purchased a vehicle from this sales company during the progression of usage I was able to identify that the odometer was not working properly I purchased the vehicle at 62963 miles and once I drove nearly 100 miles I noticed it rolled back to 92690 once I noticed this matter I immediately contacted them and they agreed to fix the issue but gave me the run around after trying to drop my vehicle off and returning of phone calls also there are other issues with the vehicle that my warranty would have covered but being that they sold it to me with a broken odometer it now is not possible I contacted the troopers about this and they said the company had agreed to fix this issue I needed to drop the vehicle off so upon trying to do so march 24th at approx 12 noon they tried to contradict what they had said until I stated they agreed to fix this issue with trooper then he said he would call me to give a day to drop off the vehicle so at this point this run around has been happening for 3 in a half weeks now and I would like this to be fixed promptly. and reimbursement for issues I had to pay for out of pocket that would have been covered for by the warranty also a refund on my warranty since it is void now being that it is illegal to sell a vehicle off the lot with a faulty odometerDesired Settlement: I would like the issue with the odometer fixed along with refund of warranty and refund of rental expenses since they knowing sold me the car without a license and I use a chauffeur driver so they stated they could not give me a loaner and I cant be without vehicle due to work

Business

Response:

Response to Ms. [redacted]'s Statement:

Ms. [redacted] purchased her vehicle here at Curran Automotive on January 2, 2014 with the mileage registering 92,868 on the odometer. :

Approximately two months later (February 27-28, 2014), Ms. [redacted] drove (no chauffeur) back to our dealership stating that her odometer was not working properly. We assessed the situation and it did appearthat the odometer was not working. Since this repair is a manufacturer only, we made an appointment for Ms. [redacted] to drop her car off. The entire instrument cluster of the 2003 Saturn Vue must be removed and sent to Detroit for reprogramming; however, shei missed her appointment (March 6,2014) and never called to say she was not going to make it or reschedule. One week later (March 13, 2014), Ms. [redacted] drove (no chauffeur) back to our dealership again stating that her odometer was not * working and that her transmission was "slipping". We made an appointment for her at [redacted] for 3/19, an appointment that she did keep. We were contacted the same day (3/19) by state Trooper [redacted] (Ms. [redacted] contacted the State Police) asking clarity regarding the odometer issue for Ms, [redacted]'s Saturn Vue. It was explained to him that it was solely an electronic malfunction and that were was no odometer discrepancy based upon the Pa. title and Car Fax information that we had forwarded to him. Upon review, Trooper [redacted] agreed.

In terms of the warranty, the company would not authorize repairs without a properly functioning odometer. We called the warranty company (Wynn's) and *,ere told that in order to authorize repairs, the instrument cluster must first be repaired. The warranty is not void; however— again the odometer must be repaired first prior to obtaining any further repairs.

On March 24,2014, after picking up her vehicle from [redacted], Ms. [redacted] returned

to our dealership demanding that her car be fixed. Again, since this is not something that can be

repaired locally, we had to call and coordinate with Ms. [redacted] to drop off her car for the instrument

cluster removal and repair. Two days later (March 26,2014), State Trooper [redacted] came to our

dealership and requested an explanation because Trooper [redacted] was on vacation. State Trooper

[redacted] received the same paper work as Trooper [redacted] and also agreed that there was no intention

to "roll-back'' miles or fraud. At that time, we agreed to split the cost of repairing the instrument cluster

(removal, shipping, install, etc.). Ms. [redacted] agreed to drop the vehicle off on 4/1/14. Subsequently she did not

Response to Desired Settlement:

In the state of Pennsylvania, it is not required that the vehicle purchaser have a driver's license.

Only a Pennsylvania state identification card is necessary. Each time Ms;. [redacted] has come to our

dealership, she has driven on to the lot herself (no chauffeur present), (Curran Automotive was willing to

split the expense with Ms. [redacted], but she has not given us the opportunity to address the odometer issue.

Outcome

As outlined, we've exhausted ail reasonable efforts to accommodate and reconcile Ms. [redacted]'s issues.

Review: I purchased a vehicle from Curran Automotive. Three weeks after purchase the vehicle began to stop accelerating while in drive. This would happen at various times, I immediately advised Curran of this. They told me to bring the vehicle down, I paid for diagnostics (of a vehicle they just sold me) and for a peddle. The vehicle worked fine for a week and displayed the same problem. I took the vehicle back to them they had Volvo diagnose is, which I paid for, and then they so called did everything Volvo told them to do. Volvo told me they used after market materials and only did 1 of 6 things they said they did. I also met another person who has had a similar problem with them. They refuse to do anything more or provide receipts for things they so called did.Desired Settlement: RefundReturn Vehicle to themFixed properly

Business

Response:

Ms. [redacted] purchased her vehicle on March 26, 2014. She was to return to the dealership to have the GPS locator and interrupter installed the next day, but we were unable to reach her. She showed up two days later to have the GPS installed. On April 8, 2014, Ms. [redacted] called in stating that the check engine light was on and various other lights were on as well. We told her to come in with the vehicle on April 11, 2014 to have it assessed, but she did not show. Ms. [redacted] called multiple times over the course of the next month stating that the check engine light is on and goes off when the vehicle is restarted. We set the appointment for May 10, 2014. She was in New Orleans and her husband was supposed to bring the vehicle in for assessment on May 14, 2014. Again, no call, no show. We called to query about the status of her vehicle and when we could schedule another appointment.

On May 26, 2014, Ms. [redacted] brought the vehicle in. Based upon the check engine codes, the assessment was that there was a "flat" spot on the gas pedal (throttle pedal was out of range). We replaced the gas pedal and cleared the code. The bill was approximately $400.00, which Ms. [redacted] only paid $200.00 at the time of pick-up. She had agreed to pay the balance the following week, which did not occur, leaving Curran Automotive responsible for the balance of $200.00. She had driven the vehicle over 9,000 miles in 60 days (average annual vehicle miles are 15,000).

[redacted] picked up her vehicle on May 28, 2014. She called in 2 days later (5/30) and said the check engine light was back on. We made an appointment to take it to Volvo for their assessment on June 2, 2014. Their assessment was to replace the plugs, perhaps the coils (Volvo service advisor recommended the #6 coil pack specifically), and clean the throttle body. [redacted] had come in and paid $80.00 of the $106.50 and did not pay the additional $26.50. Again, leaving Curran Automotive responsible for the balance.

On June 4, 2014, we replaced (at our expense of $500.13), the spark plugs ([redacted]), one coil pack (#6 as recommended by the Volvo service advisor), and cleaned the throttle body. The additional coils would have been an approximately $500.00 that we would not absorb and wanted to determine where we stood after these repairs. ,

On June 6, 2014, Ms. [redacted] picked up her car. On June 13, 2014, [redacted] called back and stated that the vehicle was "doing the same thing"—not getting any power when the gas pedal is pushed and shutting off. Also, she stated that the check engine light is again on. We recommended that she take it directly to Volvo because we can't effectively repair her issue.

On June 16, 2014, [redacted] again cailed and stated that her car was continuing to cut off and lose power. Again, we told her to call Volvo.

On July 11, 2014, [redacted] took her vehicle to [redacted] Volvo where she has now driven 10,692 miles in less than four months. They wanted to again replace the plugs (already replaced), the additional five coils, and again clean the throttle body. In addition, they recommended that she not drive it because the check engine light is flashing—engine misfires could damage the catalytic converters or the internal engine. On July 22, 2014 [redacted] picked her car up from Volvo.

On July 28, 2014, Ms. [redacted] called in stating that "someone" told her that the issue was caused by the GPS locator and interrupter being connected to the injector box, which caused all of the said issues. Our mechanic has been here for 35 years and has installed hundreds of GPS devices in our vehicles with no issues. In addition, the Volvo dealership would have readily uncovered this issue.

During the course of the last few months between Ms. [redacted] and Curran Automotive, one can readily determine that there is no money to be refunded to Ms. [redacted]. Ordinarily, for example, when Ms. [redacted] picked up her vehicle on May 26, 2014, she would have been required to pay for the bill in its entirety in order pick up her vehicle. However, in an effort to exhibit goodwill and trust, we extended her the courtesy of only paying $200.00 on date of pick-up, to which she has still not paid the balance of $200.00.

Review: I purchased a vehicle from them march of last year and so far I have put $ 2,000 in to it within the frist month I had it and they also fixed a few things with in days of me having it not to mention regular repairs I still need $3,000 worth of work done I started having problems with the car a couple days after I got it once I was told to bring the car there and when I got there jay wasnt there to fix it rob said he sent him to get something I need everything for my car from waterpump air filter serpentine belt timing belt abs modgule brake malfuction I cant even pass inspection they didnt offer any help it was I was out of luck if the warrtney wouldnt fix it and all the major things happend after I only had the car for seven months it left me stuck with no way to get to work and get my kids back and forth they told me how we was a family and they would always be there to help and I trusted them family wouldnt do that to familyDesired Settlement: for them to learn to treat ppl better and give the respect they would want and look better into the cars they give ppl

Business

Response:

To whom it may concern, This is a response to a complaint that was submitted on February 3, 2015. Ms. [redacted] purchased her 2004 Volkswagen Passat from us on February 28, 2014. Approximately two and a half weeks later, Ms. [redacted] called in stating that her check engine light was on, her gas pedal was sticking, and that her car sounded like a "putt-putt" (meaning her exhaust was loud). We scheduled her for that Thursday, March 20, 2014 to have her car looked at. In the meantime, we asked her to come down so that we could look at her gas pedal until we could get her in for actual service. The mechanic sprayed lubricant on the pedal and everything was fine. On March 20, 2014, Ms. [redacted] dropped her car off to us and we had her exhaust fixed at no cost to her. A few weeks later, Ms. [redacted] called about the same thing, her sticking gas pedal. She was told to drop it off on April 7, 2014, which she did. The mechanic cleaned the throttle body, which took care of the check engine light and also the gas pedal. Again, at no cost to her. April 30, 2014, Ms. [redacted] was at our dealership at 8:45 am stating that her car shut off on her twice in the middle of traffic and that she had it towed to advance and they checked the battery, which she was told was in working condition. It was scanned with the OBD machine and the codes consisted of the vacuum boost and RPM sensor. Up until July 25, 2014, five months after purchase, Ms. Brewer never came out of pocket for anything. When she did pay, she paid for rear rotors, which are considered wear and tear items for which the customer is responsible. What she supposedly spent $2000.00 for, we are unclear. Around the end of November of 2014, Ms. [redacted] called in stating that her check engine light was on again and that she was very frustrated. We told her to come in on the Nov. 21, which she did; however, the mechanic was out picking up a vehicle from being serviced. She was told to call back Monday November 24, 2014 to have her vehicle looked at. That Monday, we heard nothing from her and the days following that week we heard nothing either. Around December 4, 2014, Ms. [redacted], after taking her car to Volkswagen, called in stating that there were some major mechanical failures. The technician wrote a lengthy report (their job) about what was wrong including the replacement of the timing belt, water pump, ABS control module, secondary air injection pump, and the serpentine belt. Out of the issues that Volkswagen found, some were covered under her 24 month/24,000 mile warranty and some were not. The serpentine belt/timing belt are not covered because they are considered a wear and tear item. The ABS control module and water pump are both covered under warranty. As one can see, up until the most recent events, Curran Automotive has made every attempt to help mitigate many issues at no expense to Ms. [redacted], except for her rear rotors. We can assure you that every vehicle is Inspected and in proper working condition when the vehicle leaves out lot via the owner/mechanic who has been here for over 35 years. It is unfortunate that these issues occurred; however, she did buy a pre-owned vehicle, which can have some issues. I hope this clarifies "how" we treat our customers.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. This is not true when I bought my car to yall and said it was cutting off I paid 284.00 to you all for a sencer the next time I bought it to y'all for the battery I purchased and replaced the battery from triple A that coast me 300.00 dollars I just had 440 dollars worth of work done at [redacted] auto shop yet I still cant pass inspection I just spoke to [redacted] about coming there and was given another number to call I will pay to have it fixed it is what it is but they cant even get me appointment at their place as for the warranty I spoke with [redacted] about the warranty not covering the things the should she told me it was up to them not the dealership I have every receipt for the two thousand I but in to this car already and you all did fix one thing for free when I got the car but y'all should of the right axle was broke and the car sounded like a baby motorcycle and thats what I said not a putt putt I told [redacted] it was a lemone and he said it wasnt and they was going to make it right the talk was good but yet I still cant get a appointment to have it fixed please dont try to make it like you all did anything extra for me cause you didn't when I bought it to yall the one time it was cutting off [redacted] told me I would have to pay for it I said thats fine then I heard [redacted] the owner ask [redacted] the salesperson who is paying for this we ain't [redacted] then told him no she paying for it and I did with no problem I never asked for nothing for free I just want it fixed and fixed right I can and will pay for it but y'all wont even give me appointment

Review: Last summer I purchased a used BMW X5 from Curran. After purchasing the vehicle approx. 4-5 weeks later I travelled home to NJ, and had my mechanic take a look at the vehicle. I was told by my mechanic that the rear brake lights of the car had an issue, and would stop working in a few months if it was not fixed. I called Curran to see what they would do about the problem because I did not even have the car for more than a month, and I was told that they could not take my mechanics word for it, and they needed to have their mechanic look at the car. When I returned to PA I brought the car to their shop, when I arrived the owner was very rude, and told me I could not just "pop up in the dealership whenever I wanted to." After leaving the car with them I was told that the car just needed a new light bulb, which they charged me for. A few months after switching the light bulb I was pulled over by police because my brake lights were out. I once again switched the light bulb, and once again the light went out. This time I took the car to [redacted], and was told that there was something wrong with the electrical on the car. Last winter the lock on the front drivers door broke, which cost me roughly $1,000 to fix. I called the dealership to try and have them look at the door, and they told me they could not give me an appointment for weeks. A couple of months ago the rotator and the motor in the rear passengers side window broke, and now my window does not work. Shortly after my friend, a mechanic, fixed my window I went back to Curran and spoke to the associate [redacted] looked at the car, and said he would call BMW to have my lights fixed. [redacted] never called me back, and when I called him this week lied and send he left a message for me on my cell. Today the window on my front passenger side also broke. I drove to Curran, and asked the owner to just put the window up for me, and take care the lights. I was told to come back at 5:30 and at 5:15 [redacted] called and said they would not fix anything.Desired Settlement: I would like for them to fix the brake light on the car because they sold it to me in this condition, and I am positive that they knew of the issue because my mechanic said any half decent mechanic would be able to tell. If possible I would also like them to reimburse me for the price of fixing the front window, which I will have to get done tomorrow. I do not expect to get reimbursed for all my expenses, but they clearly sold me a car with a lot of mechanical issues.

Business

Response:

Mr. [redacted] purchased his 2005 BMW X5 on June 29,2013. On August 5,2013, Mr. [redacted] called in stating that his mechanic in New Jersey gave him a long list of issues with the car, Among those issues were the light bulbs, circuit board, "all" of the belts, and the mechanic said that his "thermostat was going?" Mechanically speaking, in terms of the thermostat, it either works or it doesn't. There is no middle ground with a thermostat, so that clearly was not an issue. When he finally returned to Pennsylvania, he called to say he was back in town and then came to our dealership unannounced and without a set appointment. When he showed up, our mechanic was busy and, as a business, we could not drop what we were doing to fix his SUV. After inspecting the vehicle for the issues stated by Mr.[redacted] mechanic, our certified mechanic, who has been in business here for 35+ years, stated that the only issue he could see was the rear light bulb that was not working. The belts, circuit board, and thermostat were all functioning properly.

As our mechanic began to diagnose the rear brake light issue, it is known that if the bulb is replaced, there is no electrical issue, just a burned out bulb. If simply replacing the bulb does not fix the issue, then the socket needs to be replaced. In this particular case, just replacing the light bulb fixed the rear brake light for several months, so clearly the socket was not the issue at that point.

In terms of his front door iocks breaking, we had no knowledge of this. We never received a phone call about this issue. On Monday, June 16,2014, Mr. [redacted] called stating that there were several issues with the vehicle starting from "approx. 4-5 weeks after purchase." However, the only issue we were aware of was the rear brake light, which was fixed. Recently, on June 18,2014, Mr [redacted] returned to our dealership, again, without an appointment.

[redacted] spoke to him regarding his issues. Mr. [redacted] requested that we help him get his driver's side window up which was in the down position. [redacted] explained that we were quite busy and that he could bring it back as a courtesy and we would "see what we might be able to do." Upon further investigation, it was determined that Mr. [redacted] had side impact airbags in his doors and we were not equipped to do that type of work. Then our sales manager contact Mr. [redacted] and provide him with that information. In addition, regarding his other stated issues, I was quite clear in explaining to Mr. [redacted] that we would NOT be responsible for those issues and the vehicle was inserted and working well upon delivery.

Once he left, Our Sales Manager was to gather more information about the cost of the repair for the front and rear passenger side windows. Again, at no point did we allude to the fact that we were going to pay for this. It was clearly explained that we were going to find out the cost for Mr. [redacted], who did receive a call back from [redacted] per their discussion.

It has been almost one year to the day since Mr. [redacted] purchased his vehicle, Along the way, there were a few issues; however, not until months after purchase. We do not drive his vehicle; therefore, we have no idea what could have happened to cause these issues. When we sold the vehicle, the electrical system was in proper working order and there were no apparent issues.

To clarify, Mr. [redacted] did not physically purchase an extended warranty (out of pocket) through our dealership, but rather, he was provided a 24 month or 24,000 mile warranty through his finance company, which was wrapped into the payments that he makes every month. It terms of its usefulness, it is by no means a bumper to bumper warranty and there are many things that are excluded. The major out of pocket expenses, such as the engine, transmission, and several other components of the vehicle are covered. Because his vehicle had over 100,000 miles on date of purchase, he was not eligible for the high-tech coverage, which includes the power window motors etc,,.

Per the last conversation with Mr. [redacted], he exclaimed to the sales manager, who is also African American, that, as a black man, he [sales manager] should have told him not to buy a car from Curran Automotive. Clearly, involving race is an inappropriate and racist remark.

Consumer

Response:

In terms of me showing up unannounced that is completely incorrect. I spoke to the owner's niece on the phone while I was in New Jersey, and told her the day I was returning to Pittsburgh. She instructed me to bring the truck in when I returned, and I told her I would bring it in the next day. She did not give me an exact time to come in; however, I did not show up and expect their mechanic to drop what he was doing. The owner merely caught an attitude because I showed up to his dealership with a car issue? This shows the lack of logic of the people I'm dealing with. When I brought the car to my mechanic upon my return to New Jersey he told me that the electrical system for the back light was not working. He also, said that most people will just put in a light bulb, which will appear to solve the problem but eventually the light would completely stop working. I said this to Curran Automotive before they looked at the car to make sure they did not simply put in a light bulb. As my mechanic said the light eventually stopped completely working, and [redacted] the sales manager at Curran admitted that they were incorrect, and that my mechanic was right. I did not call them for the other car issues because I am reasonable I understand that they cannot be expected to pay for everything that goes wrong with this care even if it is a piece of junk. I merely told them and you of the issues to show the amount of problems this car has given me. Since they sold me a car with a clearly existing problem, which my mechanic easily spotted in minutes I believe they should be responsible for fixing the light. And since they would like to point out how many years of experience their mechanic has my mechanic has been in business for 20 years, and he owns a business that specializes in German auto repairs so I believe his opinion holds more weight.

Regards,

Review: On Monday, June 2nd I took my 2008 BMW X3 into Curran Auto in order to arrange a sale of the vehicle to their business. I met with [redacted], after an inspection and test drive of the vehicle by one of their mechanics and after looking up the CarFax and also seeing that the vehicle had 6 previous owners he offered me $10,000 for the car. I accepted this verbal agreement and let him know I woud bring the car in later in the week.The next day Mr. [redacted] called my cell phone three times to see exactly when I was bringing the vehicle in. I let him know it would be Thursday or Friday and he agreed to this. I brought the vehicle in on Friday afternoon, after purchasing a rental car so I could have something to drive once I sold the vehicle to Curran Auto. Upon meeting with [redacted] he then told me they would now only be able to give me $7,000 for the car. I was stunned by this because according to our verbal agreement, the deal was $10,000. I do not understand why he did not simply call my cell phone, as he did previously, to let me know things had changed and exactly why. I have been seriously inconvenienced by this event. I also did not feel comfortable with Mr. [redacted] patronizing tone and attitude towards me. I am unsure if it is because I am woman, or because I caught Mr. [redacted] on a bad day but I am not at all happy with the service I received.Desired Settlement: I would like for Curran Auto to honor the $10,000 agreement for this vehicle.

Consumer

Response: