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Curran-Gardner Public Water District

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Curran-Gardner Public Water District Reviews (1)

Initial Business Response /* (1000, 10, 2015/09/21) */
In response to the correspondence to the matter cited above, Mr. [redacted] is a Curran Gardner Water District customer. I have contacted him to assist with his water usage needs and customer service complaint. Our operations staff has...

successfully performed on-site testing to verify that his home is connected to the correct meter and that his water usage readings are correct. Mr. [redacted] was advised that his water usage problem was within his home and that he should contact a plumber.
Mr. [redacted] made reference to a staff member that is no longer employed with our company. However, I have met with the customer service team member that spoke with him on 8/25/15. We have discussed this situation in detail and Curran Gardner will continue to be curious and respectful to our customers in difficult situations.
If you have further questions, please do not hesitate to contact me.
Sincerely,
[redacted] Business Manager
Initial Consumer Rebuttal /* (3000, 12, 2015/09/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
It is clear that there will be no resolution to this situation. I still have no explanation as to why my bill doubled one month ($88) and now after my complaint it went down to $41 with me changing nothing. I appreciated the visit but the operations manager however there was and has yet to be an explanation. I'm just stuck paying it. And since they are the only game in town I along with the rest of the community (since we need water to survive) are stuck with whatever kind of bill or service or lack of that they choose to provide.
I also find it interesting that we have the highest rates in illinois according to the Illinois commerce commission report...even among Chicago suburbs. Double the cost in most cases and triple the cost in some. The average water bill for surrounding areas including Springfield (which includes sewer) is half the cost of curan Gardner who does not provide sewer service.
There will be no resolution because they don't have to do anything. They are a monopoly of a service that human beings cannot do without. If they competition they would be cheaper and have better customer service or go out of business.

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