This letter is in response to the rebuttal you filed with the Revdex.com of Wisconsin receivedon May 29,regarding your merchant account ending in ***.Your Associated Bank merchant account is serviced and maintained by [redacted] Merchant Services,and your contractual relationship is with [redacted] as indicated by uProcessor" next to your signature lineon the contractTherefore we previously referred you to contact [redacted] directly at phone number [redacted] to work out a resolutionWhile I understand that you felt you were not getting any assistancefrom Associated Bank or [redacted] ***, our documented interactions with you indicate otherwise [redacted] ***also confirmed that they discussed your specific concerns with you.The estimation of savings letter you referred to was an estimate by [redacted] in late early 2010.However you never accepted that offer and it was no longer an option when you opened your merchantaccount on August 7, [redacted] offered you a rate review in August which you accepted.However, you contacted them two months later to cancel.On October 6, you requested cancellation of your merchant account [redacted] offered you anotherrate review, however you declined [redacted] ensured that you were fully aware of the ETF amount andagreement term before confirming that you still wanted the account to be closed.As previously informed, the $early termination fee is valid and was disclosed in the terms andconditions of your merchant contractThe ETF (early termination fee) is referenced on the ConfirmationPage under item #and refers to the Program Guide for further detailsI regret that we are unable to assist you and consider this case closed
This letter is in response to the rebuttal that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted] .Upon further review, it was determined that your card was issued by [redacted] ***If the card is achip card, the customer experience would be to swipe the card twiceThe first time the ATM detects thechip card and instructs the customer to re-insert itAt that point, it reverts back to the magnetic stripe andasks the customer to remove their card to continue the transactionSo, in this case, it is that wewould see the double swipe.Based on your feedback, we re-reviewed our incident logs at the [redacted] ATM for both machine faults andother issues at the ATMWe have no other complaints reported regarding fees being assessed at thisterminal, nor did we see any faults on the ATM on January 27,that would have created any issuesat the ATMWe also tested the ATM with a non-Associated Bank debit card and were unable to re-createthe same situation that you experienced.If I may be of further assistance, now or in the future, please feel free to contact me directly at the numberabove
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon January 26,regarding your checking accountThank you for taking the time to share yourconcerns.I have been trying to reach you to discuss your concerns; however I have been unable to contact you.left messages for you at your phone number ###-###-#### listed in the complaint however I have notreceived a callback.Based upon the information provided, we are not able to identify your account; however I would like theopportunity to discuss your concernsPlease contact me at the number above so that I can assist you.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success
This letter is in response to your additional concerns you shared in the complaint filed with the BetterBusiness Bureau of Wisconsin received November 10, 2014.The dispute investigation regarding the $transaction to Garcinia Cambogia is still in processYouraccount was assessed a $overdraft fee on September 3,A total of $of continuedoverdraft fees assessed between October 7,and October 20, You were refunded $ofthe overdraft fees as a courtesy on October 14, 2014.It is a general practice for Associated Bank to refund any overdraft fees that were caused by unauthorizedtransactions on your accountOnce the dispute investigation is complete, and if it is determined that thedispute comes back in your favor, Associated Bank will issue you a check for the remaining fees of$If the transaction is found to be valid at the end of our investigation, we will request repaymentfrom you for $that was issued as a provisional credit on October 21,2014.If I can be of any further assistance, now or in the future, please feel free to contact me directly at thenumber above
I am responding to the complaint you filed with the Revdex.com of Wisconsin receivedOctober 28, regarding a disputed transaction on your Associated Bank checking account ending in***I have been trying to contact you to discuss your concerns however [ have been unable to reachyou ..My investigation into this matter shows that you completed dispute paperwork twice for the $87.21transaction to Garcinia Cambogia posted on September 2, Associated Bank issued two provisionalcredits to your account on September 3,On September 22,we issued a rebill notice to youadvising that due to the duplicate disputes filed in error, we were debiting your account $onSeptember 30,We then debited your account the additional $on October 3, becausethe dispute was not found in your favorYou had not provided the bank confirmation of your cancellationwith Garcinia Cambogia.On October 21, we received the copy of your email from the merchant stating they were going toreturn the funds to your accountAt that time, we issued a provisional credit to your account for $87.21while we reached out to the merchant again for further clarification.Although the dispute is still in process, you chose to close your checking account on November 3, 2014.Once the dispute investigation is complete, Associated Bank will either consider the provisional credit aspermanent if the dispute comes back in your favor, or if not and it is found to be a valid transaction, wewill request repayment from you for $87.21.At Associated Bank, we place a high value on providing quality selVice and recognize that customersatisfaction is a key to our continued successIf I can be of any further assistance, now or in the future,please feel free to contact me directly at the number listed above
This letter is in response to the complaint you filed with the RevDex.com of Wisconsin receivedon March 13, 2015 regarding your merchant account ending in ***. Thank you for taking the time toshare your concerns. I am sorry to hear of your disappointment with the servicing of your... account andapologize for any frustration you experienced.I am glad that I had the opportunity to speak with you and discuss your concerns regarding the earlytermination fee. As we discussed, after an investigation of your concerns, it was determined that the feeis valid and was disclosed in the terms and conditions of your merchant contract. Enclosed is a copy ofthe signed contract and confirmation page. The ETF (early termination fee) is referenced on theConfirmation Page under item #8 and refers to the Program Guide for further details.The $500 ETF was assessed to your checking account ending [redacted] on October 21,2014. Then onNovember 12, 2014 your new merchant processor IPS credited your checking account $500.00. Ourreview of your account did not uncover any errors therefore I regret that we must decline your request forreimbursement of the early termination fee.If I can be of further assistance, now or in the future, please feel free to contact me directly at the numberabove.
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedApril 17, on your checking accounts ending in *** and ***Thank you for taking the time tospeak with me on your concerns.The $service fees you mentioned in your complaint for the
account ending in *** included a$monthly service fee for not maintaining the required daily balance, a relationship balance or 5electronic transactions within a given statement cycleThe remaining $fee is for mailing the monthlystatement to youOur records indicate the statement is not suppressed for mailing on this account.As we discussed, on April?, we refunded $and on April 23, 2015, I refunded the remaining$service feeI closed this account based on your request.Periodically, Associated Bank reviews checking account products to insure we offer the best qualityproducts that align with industry standardsEffective April 30, 2015, changes will be made to yourBusiness Basic Checking account eliminating one of the options to avoid the $monthly service fee.The notification of this change was mailed to you in February and we also included it with yourMarch 31, statementFor your review, I am including a copy of the letter and your statement.At Associated, we do understand that your time is valuable and that the banking business is increasinglycompetitiveIf I can be of any further assistance, now or in the future, please feel free to contact medirectly at the number above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I do not agree with Associated Banks review of their events. I swiped the ATM Card only once.I was asked to accept the $surcharge only once, and I declined it.The ATM dispersed my $and charged me the surcharge. I do not accept their resolution because their account of what occurred is not accurate. Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I want to clarify once again that I had a signed contract with Associated Bank, not *** ***The estimation of the savings letter wasn't "an estimate by *** ***," as Associated Bank put it, but it was written and signed by a Bank employeeI was reluctant to sign the merchant contract, but for about years the Bank employees were constantly promising the lower rates during my visits to the bank and their frequent visits to my business (my business is located mile from location of the bank)I also want to point out that a monthly statement with a summary of transactions and charges doesn't mention *** ***It is entitled Associated Bank Services and provides Customer Service number without any information that it is *** ***'s phone numberAssociated Bank considers this case closeBut it is not closed for meIt will continue on different forum in order to teach Associated Bank a good business practice.]
Regards,
*** * ***
*** *** ***
*** *** ** ***
*** *** ***
*** ***This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon October 31,regarding your home equity line of credit accountThank you for taking the time
toshare your concernsPlease accept my apology on behalf of Associated Bank for any frustration youexperienced.I am glad that I had the opportunity to speak with youYou indicated you filed the complaint because youthought the account ending in *** was showing incorrectly on your credit reportThen on October 31,you talked to a Revdex.com representative and informed them that the account is validand you no longer had any concerns.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued successIf I can be of any further assistance, now or in the future,please feel free to contact me directly at the number above
This letter is in response to the complaint you filed with the Revdex.com of Wisconsinregarding your Associated Bank checking account ending in ***I have been trying to reach you viatelephone to discuss your concerns however I have not heard back from you to date.After reviewing your
account, I determined that you deposited a $non-Associated Bank check onSaturday, September 20, As indicated in Section of the enclosed Deposit AccountAgreement, our general policy is to make funds from your deposit available to you on the first businessday after the day we receive your depositPlease note that with a non-Associated Bank check deposit,$is made available to you the day of the deposit with the remaining funds on hold until the nextbusiness dayCash, electronic direct deposits, wire transfers and checks drawn on Associated Bank areavailable on the business day we receive the depositFor determining the availability of your deposits,every day is a business day, except Saturdays, Sundays and federal holidays.For your convenience, I also enclosed the Notice of Insufficient Funds statement dated September 22,that provides detailed information regarding the four $overdraft fees we assessed fortransactions that presented for payment on September 22,Although the fees are valid and wereassessed in accordance with the terms and conditions of your account, as a customer courtesy I refundedthe $in fees to your account on September 25,2014.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is key to our continued successIf I may be of further assistance, now or in the future, pleasefeel free to contact me directly at the number above
This letter is in response to the complaint that you filed with the Revdex.com of Wisconsin,regarding your Associated Bank checking account ending in ***.On November 26,you requested the bank to place a freeze on your debit card ending in ***,because you suspected possible
unauthorized use of the cardOn December 1, you called ourCustomer Care department to file a dispute for the Radio Shack charge of $that posted to youraccount on November 26, We received your signed dispute form back on December 8, 2015.While we investigated the disputed transaction, we issued a provisional credit to your account of $831.60on December 11, 2014.Information that Associated Bank received from the merchant stated that you violated the terms andconditions of the agreement with Radio ShackBased on this information, we determined the charge tobe validWe mailed you a letter dated February 9, explaining that we would rebill your account onFebruary 16, for the full amount of $You closed the checking account on February 16, 2015by withdrawing the remaining balance of $,Therefore we mailed you another letter on March 4,2015, explaining that the transaction is valid and that you must repay the $back to AssociatedBankAnother letter was mailed on March 17, to request payment of the $since we had notheard back from youPlease forward payment to Associated Bank immediately at the following address:Associated Bank*** *** *** ***
** *** ***
*** *** ** ***At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued successIf I may be of further assistance, now or in the future,please feel free to contact me directly at the number above
This letter is in response to the rebuttal that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted].Upon further review, it was determined that your card was issued by [redacted]. If the card is achip card, the customer experience would be to swipe the card twice. The first time the ATM detects thechip card and instructs the customer to re-insert it. At that point, it reverts back to the magnetic stripe andasks the customer to remove their card to continue the transaction. So, in this case, it is normal that wewould see the double swipe.Based on your feedback, we re-reviewed our incident logs at the [redacted] ATM for both machine faults andother issues at the ATM. We have no other complaints reported regarding fees being assessed at thisterminal, nor did we see any faults on the ATM on January 27,2015 that would have created any issuesat the ATM. We also tested the ATM with a non-Associated Bank debit card and were unable to re-createthe same situation that you experienced.If I may be of further assistance, now or in the future, please feel free to contact me directly at the numberabove.
This letter is in response to the complaint that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted].After reviewing the transaction, our records indicate that that on January 27, 2015 at 1 :49:48 p.m....
ESTyour debit card ending in [redacted] was swiped at the [redacted] ATM terminal. Once this step is completed, the$4.00 surcharge notice is presented and allows you to cancel the transaction. We did not receive acancellation command from the ATM terminal. Our records show that your card was swiped again at1:50:07 p.m. EST, and a request for a $40.00 cash withdrawal was processed, which the ATM dispensed.Although we find no error in the ATM transaction, in recognition of your time and inconvenience, we aremailing you a refund check for the $4.00 surcharge under separate cover.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success. If I may be of further assistance, now or in the future,please feel free to contact me directly at the number above.
I am responding to the complaint you filed with the Revdex.com of Wisconsin receivedOctober 28, 2014 regarding a disputed transaction on your Associated Bank checking account ending in[redacted]. I have been trying to contact you to discuss your concerns however [ have been unable to reachyou...
..My investigation into this matter shows that you completed dispute paperwork twice for the $87.21transaction to Garcinia Cambogia posted on September 2, 2014. Associated Bank issued two provisionalcredits to your account on September 3,2014. On September 22,2014 we issued a rebill notice to youadvising that due to the duplicate disputes filed in error, we were debiting your account $87.21 onSeptember 30,2014. We then debited your account the additional $87.21 on October 3, 2014 becausethe dispute was not found in your favor. You had not provided the bank confirmation of your cancellationwith Garcinia Cambogia.On October 21, 2014 we received the copy of your email from the merchant stating they were going toreturn the funds to your account. At that time, we issued a provisional credit to your account for $87.21while we reached out to the merchant again for further clarification.Although the dispute is still in process, you chose to close your checking account on November 3, 2014.Once the dispute investigation is complete, Associated Bank will either consider the provisional credit aspermanent if the dispute comes back in your favor, or if not and it is found to be a valid transaction, wewill request repayment from you for $87.21.At Associated Bank, we place a high value on providing quality selVice and recognize that customersatisfaction is a key to our continued success. If I can be of any further assistance, now or in the future,please feel free to contact me directly at the number listed above.
This letter is in response to the rebuttal you filed with the Revdex.com of Wisconsin receivedon May 29,2015 regarding your merchant account ending in [redacted].Your Associated Bank merchant account is serviced and maintained by [redacted] Merchant Services,and your contractual relationship is with [redacted] as indicated by uProcessor" next to your signature lineon the contract. Therefore we previously referred you to contact [redacted] directly at phone number [redacted] to work out a resolution. While I understand that you felt you were not getting any assistancefrom Associated Bank or [redacted], our documented interactions with you indicate otherwise. [redacted]also confirmed that they discussed your specific concerns with you.The estimation of savings letter you referred to was an estimate by [redacted] in late 2009 early 2010.However you never accepted that offer and it was no longer an option when you opened your merchantaccount on August 7,2012. [redacted] offered you a rate review in August 2014 which you accepted.However, you contacted them two months later to cancel.On October 6, 2014 you requested cancellation of your merchant account. [redacted] offered you anotherrate review, however you declined. [redacted] ensured that you were fully aware of the ETF amount andagreement term before confirming that you still wanted the account to be closed.As previously informed, the $500 early termination fee is valid and was disclosed in the terms andconditions of your merchant contract. The ETF (early termination fee) is referenced on the ConfirmationPage under item #8 and refers to the Program Guide for further detailsI regret that we are unable to assist you and consider this case closed.
This letter is in response to your additional concerns you shared in the complaint filed with the BetterBusiness Bureau of Wisconsin received November 10, 2014.The dispute investigation regarding the $87.21 transaction to Garcinia Cambogia is still in process. Youraccount was assessed a $35.00 overdraft fee on September 3,2014. A total of $70.00 of continuedoverdraft fees assessed between October 7,2014 and October 20, 2014. You were refunded $28.00 ofthe overdraft fees as a courtesy on October 14, 2014.It is a general practice for Associated Bank to refund any overdraft fees that were caused by unauthorizedtransactions on your account. Once the dispute investigation is complete, and if it is determined that thedispute comes back in your favor, Associated Bank will issue you a check for the remaining fees of$77.00. If the transaction is found to be valid at the end of our investigation, we will request repaymentfrom you for $67.21 that was issued as a provisional credit on October 21,2014.If I can be of any further assistance, now or in the future, please feel free to contact me directly at thenumber above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chris [redacted]
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon January 26,2015 regarding your checking account. Thank you for taking the time to share yourconcerns.I have been trying to reach you to discuss your concerns; however I have been unable to...
contact you.left messages for you at your phone number ###-###-#### listed in the complaint however I have notreceived a callback.Based upon the information provided, we are not able to identify your account; however I would like theopportunity to discuss your concerns. Please contact me at the number above so that I can assist you.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer d like to know your view on the matter.]
Regards,
[redacted]
This letter is in response to the rebuttal you filed with the Revdex.com of Wisconsin receivedon May 29,regarding your merchant account ending in ***.Your Associated Bank merchant account is serviced and maintained by [redacted] Merchant Services,and your contractual relationship is with [redacted] as indicated by uProcessor" next to your signature lineon the contractTherefore we previously referred you to contact [redacted] directly at phone number [redacted] to work out a resolutionWhile I understand that you felt you were not getting any assistancefrom Associated Bank or [redacted] ***, our documented interactions with you indicate otherwise [redacted] ***also confirmed that they discussed your specific concerns with you.The estimation of savings letter you referred to was an estimate by [redacted] in late early 2010.However you never accepted that offer and it was no longer an option when you opened your merchantaccount on August 7, [redacted] offered you a rate review in August which you accepted.However, you contacted them two months later to cancel.On October 6, you requested cancellation of your merchant account [redacted] offered you anotherrate review, however you declined [redacted] ensured that you were fully aware of the ETF amount andagreement term before confirming that you still wanted the account to be closed.As previously informed, the $early termination fee is valid and was disclosed in the terms andconditions of your merchant contractThe ETF (early termination fee) is referenced on the ConfirmationPage under item #and refers to the Program Guide for further detailsI regret that we are unable to assist you and consider this case closed
This letter is in response to the rebuttal that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted] .Upon further review, it was determined that your card was issued by [redacted] ***If the card is achip card, the customer experience would be to swipe the card twiceThe first time the ATM detects thechip card and instructs the customer to re-insert itAt that point, it reverts back to the magnetic stripe andasks the customer to remove their card to continue the transactionSo, in this case, it is that wewould see the double swipe.Based on your feedback, we re-reviewed our incident logs at the [redacted] ATM for both machine faults andother issues at the ATMWe have no other complaints reported regarding fees being assessed at thisterminal, nor did we see any faults on the ATM on January 27,that would have created any issuesat the ATMWe also tested the ATM with a non-Associated Bank debit card and were unable to re-createthe same situation that you experienced.If I may be of further assistance, now or in the future, please feel free to contact me directly at the numberabove
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon January 26,regarding your checking accountThank you for taking the time to share yourconcerns.I have been trying to reach you to discuss your concerns; however I have been unable to contact you.left messages for you at your phone number ###-###-#### listed in the complaint however I have notreceived a callback.Based upon the information provided, we are not able to identify your account; however I would like theopportunity to discuss your concernsPlease contact me at the number above so that I can assist you.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success
This letter is in response to your additional concerns you shared in the complaint filed with the BetterBusiness Bureau of Wisconsin received November 10, 2014.The dispute investigation regarding the $transaction to Garcinia Cambogia is still in processYouraccount was assessed a $overdraft fee on September 3,A total of $of continuedoverdraft fees assessed between October 7,and October 20, You were refunded $ofthe overdraft fees as a courtesy on October 14, 2014.It is a general practice for Associated Bank to refund any overdraft fees that were caused by unauthorizedtransactions on your accountOnce the dispute investigation is complete, and if it is determined that thedispute comes back in your favor, Associated Bank will issue you a check for the remaining fees of$If the transaction is found to be valid at the end of our investigation, we will request repaymentfrom you for $that was issued as a provisional credit on October 21,2014.If I can be of any further assistance, now or in the future, please feel free to contact me directly at thenumber above
I am responding to the complaint you filed with the Revdex.com of Wisconsin receivedOctober 28, regarding a disputed transaction on your Associated Bank checking account ending in***I have been trying to contact you to discuss your concerns however [ have been unable to reachyou ..My investigation into this matter shows that you completed dispute paperwork twice for the $87.21transaction to Garcinia Cambogia posted on September 2, Associated Bank issued two provisionalcredits to your account on September 3,On September 22,we issued a rebill notice to youadvising that due to the duplicate disputes filed in error, we were debiting your account $onSeptember 30,We then debited your account the additional $on October 3, becausethe dispute was not found in your favorYou had not provided the bank confirmation of your cancellationwith Garcinia Cambogia.On October 21, we received the copy of your email from the merchant stating they were going toreturn the funds to your accountAt that time, we issued a provisional credit to your account for $87.21while we reached out to the merchant again for further clarification.Although the dispute is still in process, you chose to close your checking account on November 3, 2014.Once the dispute investigation is complete, Associated Bank will either consider the provisional credit aspermanent if the dispute comes back in your favor, or if not and it is found to be a valid transaction, wewill request repayment from you for $87.21.At Associated Bank, we place a high value on providing quality selVice and recognize that customersatisfaction is a key to our continued successIf I can be of any further assistance, now or in the future,please feel free to contact me directly at the number listed above
This letter is in response to the complaint you filed with the RevDex.com of Wisconsin receivedon March 13, 2015 regarding your merchant account ending in ***. Thank you for taking the time toshare your concerns. I am sorry to hear of your disappointment with the servicing of your... account andapologize for any frustration you experienced.I am glad that I had the opportunity to speak with you and discuss your concerns regarding the earlytermination fee. As we discussed, after an investigation of your concerns, it was determined that the feeis valid and was disclosed in the terms and conditions of your merchant contract. Enclosed is a copy ofthe signed contract and confirmation page. The ETF (early termination fee) is referenced on theConfirmation Page under item #8 and refers to the Program Guide for further details.The $500 ETF was assessed to your checking account ending [redacted] on October 21,2014. Then onNovember 12, 2014 your new merchant processor IPS credited your checking account $500.00. Ourreview of your account did not uncover any errors therefore I regret that we must decline your request forreimbursement of the early termination fee.If I can be of further assistance, now or in the future, please feel free to contact me directly at the numberabove.
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedApril 17, on your checking accounts ending in *** and ***Thank you for taking the time tospeak with me on your concerns.The $service fees you mentioned in your complaint for the
account ending in *** included a$monthly service fee for not maintaining the required daily balance, a relationship balance or 5electronic transactions within a given statement cycleThe remaining $fee is for mailing the monthlystatement to youOur records indicate the statement is not suppressed for mailing on this account.As we discussed, on April?, we refunded $and on April 23, 2015, I refunded the remaining$service feeI closed this account based on your request.Periodically, Associated Bank reviews checking account products to insure we offer the best qualityproducts that align with industry standardsEffective April 30, 2015, changes will be made to yourBusiness Basic Checking account eliminating one of the options to avoid the $monthly service fee.The notification of this change was mailed to you in February and we also included it with yourMarch 31, statementFor your review, I am including a copy of the letter and your statement.At Associated, we do understand that your time is valuable and that the banking business is increasinglycompetitiveIf I can be of any further assistance, now or in the future, please feel free to contact medirectly at the number above
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Hello, I do not agree with Associated Banks review of their events. I swiped the ATM Card only once.I was asked to accept the $surcharge only once, and I declined it.The ATM dispersed my $and charged me the surcharge. I do not accept their resolution because their account of what occurred is not accurate. Thank you, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[I want to clarify once again that I had a signed contract with Associated Bank, not *** ***The estimation of the savings letter wasn't "an estimate by *** ***," as Associated Bank put it, but it was written and signed by a Bank employeeI was reluctant to sign the merchant contract, but for about years the Bank employees were constantly promising the lower rates during my visits to the bank and their frequent visits to my business (my business is located mile from location of the bank)I also want to point out that a monthly statement with a summary of transactions and charges doesn't mention *** ***It is entitled Associated Bank Services and provides Customer Service number without any information that it is *** ***'s phone numberAssociated Bank considers this case closeBut it is not closed for meIt will continue on different forum in order to teach Associated Bank a good business practice.]
Regards,
*** * ***
*** *** ***
*** *** ** ***
*** *** ***
*** ***This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon October 31,regarding your home equity line of credit accountThank you for taking the time
toshare your concernsPlease accept my apology on behalf of Associated Bank for any frustration youexperienced.I am glad that I had the opportunity to speak with youYou indicated you filed the complaint because youthought the account ending in *** was showing incorrectly on your credit reportThen on October 31,you talked to a Revdex.com representative and informed them that the account is validand you no longer had any concerns.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued successIf I can be of any further assistance, now or in the future,please feel free to contact me directly at the number above
This letter is in response to the complaint you filed with the Revdex.com of Wisconsinregarding your Associated Bank checking account ending in ***I have been trying to reach you viatelephone to discuss your concerns however I have not heard back from you to date.After reviewing your
account, I determined that you deposited a $non-Associated Bank check onSaturday, September 20, As indicated in Section of the enclosed Deposit AccountAgreement, our general policy is to make funds from your deposit available to you on the first businessday after the day we receive your depositPlease note that with a non-Associated Bank check deposit,$is made available to you the day of the deposit with the remaining funds on hold until the nextbusiness dayCash, electronic direct deposits, wire transfers and checks drawn on Associated Bank areavailable on the business day we receive the depositFor determining the availability of your deposits,every day is a business day, except Saturdays, Sundays and federal holidays.For your convenience, I also enclosed the Notice of Insufficient Funds statement dated September 22,that provides detailed information regarding the four $overdraft fees we assessed fortransactions that presented for payment on September 22,Although the fees are valid and wereassessed in accordance with the terms and conditions of your account, as a customer courtesy I refundedthe $in fees to your account on September 25,2014.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is key to our continued successIf I may be of further assistance, now or in the future, pleasefeel free to contact me directly at the number above
This letter is in response to the complaint that you filed with the Revdex.com of Wisconsin,regarding your Associated Bank checking account ending in ***.On November 26,you requested the bank to place a freeze on your debit card ending in ***,because you suspected possible
unauthorized use of the cardOn December 1, you called ourCustomer Care department to file a dispute for the Radio Shack charge of $that posted to youraccount on November 26, We received your signed dispute form back on December 8, 2015.While we investigated the disputed transaction, we issued a provisional credit to your account of $831.60on December 11, 2014.Information that Associated Bank received from the merchant stated that you violated the terms andconditions of the agreement with Radio ShackBased on this information, we determined the charge tobe validWe mailed you a letter dated February 9, explaining that we would rebill your account onFebruary 16, for the full amount of $You closed the checking account on February 16, 2015by withdrawing the remaining balance of $,Therefore we mailed you another letter on March 4,2015, explaining that the transaction is valid and that you must repay the $back to AssociatedBankAnother letter was mailed on March 17, to request payment of the $since we had notheard back from youPlease forward payment to Associated Bank immediately at the following address:Associated Bank*** *** *** ***
** *** ***
*** *** ** ***At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued successIf I may be of further assistance, now or in the future,please feel free to contact me directly at the number above
This letter is in response to the rebuttal that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted].Upon further review, it was determined that your card was issued by [redacted]. If the card is achip card, the customer experience would be to swipe the card twice. The first time the ATM detects thechip card and instructs the customer to re-insert it. At that point, it reverts back to the magnetic stripe andasks the customer to remove their card to continue the transaction. So, in this case, it is normal that wewould see the double swipe.Based on your feedback, we re-reviewed our incident logs at the [redacted] ATM for both machine faults andother issues at the ATM. We have no other complaints reported regarding fees being assessed at thisterminal, nor did we see any faults on the ATM on January 27,2015 that would have created any issuesat the ATM. We also tested the ATM with a non-Associated Bank debit card and were unable to re-createthe same situation that you experienced.If I may be of further assistance, now or in the future, please feel free to contact me directly at the numberabove.
This letter is in response to the complaint that you filed with the Revdex.com of Wisconsinregarding your recent experience with the Associated Bank office located in [redacted].After reviewing the transaction, our records indicate that that on January 27, 2015 at 1 :49:48 p.m....
ESTyour debit card ending in [redacted] was swiped at the [redacted] ATM terminal. Once this step is completed, the$4.00 surcharge notice is presented and allows you to cancel the transaction. We did not receive acancellation command from the ATM terminal. Our records show that your card was swiped again at1:50:07 p.m. EST, and a request for a $40.00 cash withdrawal was processed, which the ATM dispensed.Although we find no error in the ATM transaction, in recognition of your time and inconvenience, we aremailing you a refund check for the $4.00 surcharge under separate cover.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success. If I may be of further assistance, now or in the future,please feel free to contact me directly at the number above.
I am responding to the complaint you filed with the Revdex.com of Wisconsin receivedOctober 28, 2014 regarding a disputed transaction on your Associated Bank checking account ending in[redacted]. I have been trying to contact you to discuss your concerns however [ have been unable to reachyou...
..My investigation into this matter shows that you completed dispute paperwork twice for the $87.21transaction to Garcinia Cambogia posted on September 2, 2014. Associated Bank issued two provisionalcredits to your account on September 3,2014. On September 22,2014 we issued a rebill notice to youadvising that due to the duplicate disputes filed in error, we were debiting your account $87.21 onSeptember 30,2014. We then debited your account the additional $87.21 on October 3, 2014 becausethe dispute was not found in your favor. You had not provided the bank confirmation of your cancellationwith Garcinia Cambogia.On October 21, 2014 we received the copy of your email from the merchant stating they were going toreturn the funds to your account. At that time, we issued a provisional credit to your account for $87.21while we reached out to the merchant again for further clarification.Although the dispute is still in process, you chose to close your checking account on November 3, 2014.Once the dispute investigation is complete, Associated Bank will either consider the provisional credit aspermanent if the dispute comes back in your favor, or if not and it is found to be a valid transaction, wewill request repayment from you for $87.21.At Associated Bank, we place a high value on providing quality selVice and recognize that customersatisfaction is a key to our continued success. If I can be of any further assistance, now or in the future,please feel free to contact me directly at the number listed above.
This letter is in response to the rebuttal you filed with the Revdex.com of Wisconsin receivedon May 29,2015 regarding your merchant account ending in [redacted].Your Associated Bank merchant account is serviced and maintained by [redacted] Merchant Services,and your contractual relationship is with [redacted] as indicated by uProcessor" next to your signature lineon the contract. Therefore we previously referred you to contact [redacted] directly at phone number [redacted] to work out a resolution. While I understand that you felt you were not getting any assistancefrom Associated Bank or [redacted], our documented interactions with you indicate otherwise. [redacted]also confirmed that they discussed your specific concerns with you.The estimation of savings letter you referred to was an estimate by [redacted] in late 2009 early 2010.However you never accepted that offer and it was no longer an option when you opened your merchantaccount on August 7,2012. [redacted] offered you a rate review in August 2014 which you accepted.However, you contacted them two months later to cancel.On October 6, 2014 you requested cancellation of your merchant account. [redacted] offered you anotherrate review, however you declined. [redacted] ensured that you were fully aware of the ETF amount andagreement term before confirming that you still wanted the account to be closed.As previously informed, the $500 early termination fee is valid and was disclosed in the terms andconditions of your merchant contract. The ETF (early termination fee) is referenced on the ConfirmationPage under item #8 and refers to the Program Guide for further detailsI regret that we are unable to assist you and consider this case closed.
This letter is in response to your additional concerns you shared in the complaint filed with the BetterBusiness Bureau of Wisconsin received November 10, 2014.The dispute investigation regarding the $87.21 transaction to Garcinia Cambogia is still in process. Youraccount was assessed a $35.00 overdraft fee on September 3,2014. A total of $70.00 of continuedoverdraft fees assessed between October 7,2014 and October 20, 2014. You were refunded $28.00 ofthe overdraft fees as a courtesy on October 14, 2014.It is a general practice for Associated Bank to refund any overdraft fees that were caused by unauthorizedtransactions on your account. Once the dispute investigation is complete, and if it is determined that thedispute comes back in your favor, Associated Bank will issue you a check for the remaining fees of$77.00. If the transaction is found to be valid at the end of our investigation, we will request repaymentfrom you for $67.21 that was issued as a provisional credit on October 21,2014.If I can be of any further assistance, now or in the future, please feel free to contact me directly at thenumber above.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Chris [redacted]
This letter is in response to the complaint you filed with the Revdex.com of Wisconsin receivedon January 26,2015 regarding your checking account. Thank you for taking the time to share yourconcerns.I have been trying to reach you to discuss your concerns; however I have been unable to...
contact you.left messages for you at your phone number ###-###-#### listed in the complaint however I have notreceived a callback.Based upon the information provided, we are not able to identify your account; however I would like theopportunity to discuss your concerns. Please contact me at the number above so that I can assist you.At Associated Bank, we place a high value on providing quality service and recognize that customersatisfaction is a key to our continued success.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer d like to know your view on the matter.]
Regards,
[redacted]