Current Boutique

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response for the following reasons While I appreciate Current Boutique's effort to accept some of the responsibility with respect to communication and expectations, I completely disagree with its characterization, "Most importantly the manager of our Arlington location made an exception to our consignment agreement and returned [my] items and shipped them to her house While we would have preferred to sell these items it was clear that returning the items was [my] preference." The manager of the Arlington store - who refused to give her name so that I would have someone with whom to follow up and disingenuously cited "privacy concerns" for this refusal (even though Current Boutique has my full information including name, address, phone number and e-mail; why shouldn't I have "privacy concerns" the same as the manager?) - unilaterally returned those items because she thought she was going to get in trouble for mischaracterizing the inventory policy The Arlington manager repeatedly defended her statement that there was "no inventory tracking" throughout our entire conversation in many different ways (there's no "system", there's "too much inventory", etc.), and fell back on relying on the contract, to which I pointed out that the Current Boutique "contract" is like an adhesion contract with Current Boutique holding all the rights and holding no liability, the consignor having no favorable terms She mentioned that she was going to either forward my concerns to the Current Boutique lawyer or consult with him/her That is why she returned the items, not to achieve "customer satisfaction"Also, when I consigned the items, the manager told me I had to call to check if the items soldShe never once mentioned the alternatives of e-mailing or requesting a balance through the website In fact, those option are not on the consignment agreement, e.g., "[the consigner] may call any time to check on the status of my account." No mention of other optionsAlso, I have no issue with the donation policy It was the Current Boutique adhesion contract, the three phone calls in which Current Boutique employees told me every single phone call that there was "no way" to track inventory, and the conversation with the Arlington store manager that caused me to question every aspect of this business.Regards, [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response for the following reasons While I appreciate Current Boutique's effort to accept some of the responsibility with respect to communication and expectations, I completely disagree with its characterization, "Most importantly the manager of our Arlington location made an exception to our consignment agreement and returned [my] items and shipped them to her house While we would have preferred to sell these items it was clear that returning the items was [my] preference." The manager of the Arlington store - who refused to give her name so that I would have someone with whom to follow up and disingenuously cited "privacy concerns" for this refusal (even though Current Boutique has my full information including name, address, phone number and e-mail; why shouldn't I have "privacy concerns" the same as the manager?) - unilaterally returned those items because she thought she was going to get in trouble for mischaracterizing the inventory policy The Arlington manager repeatedly defended her statement that there was "no inventory tracking" throughout our entire conversation in many different ways (there's no "system", there's "too much inventory", etc.), and fell back on relying on the contract, to which I pointed out that the Current Boutique "contract" is like an adhesion contract with Current Boutique holding all the rights and holding no liability, the consignor having no favorable terms She mentioned that she was going to either forward my concerns to the Current Boutique lawyer or consult with him/her That is why she returned the items, not to achieve "customer satisfaction"Also, when I consigned the items, the manager told me I had to call to check if the items soldShe never once mentioned the alternatives of e-mailing or requesting a balance through the website In fact, those option are not on the consignment agreement, e.g., "[the consigner] may call any time to check on the status of my account." No mention of other optionsAlso, I have no issue with the donation policy It was the Current Boutique adhesion contract, the three phone calls in which Current Boutique employees told me every single phone call that there was "no way" to track inventory, and the conversation with the Arlington store manager that caused me to question every aspect of this businessRegards, [redacted]

Normal.dotm 0 0 1 218 1243 aggies93 10 2 1526 12.0 0 false 18 pt 18 pt 0 0 false false false / [redacted] Style Definitions */ Again, we appreciate [redacted] ’s concerns regarding her experience and the time spent making her objections known. We reiterate that we wish her experience was enjoyable and one that left her and Current Boutique satisfied. Unfortunately, her experience was not satisfactory and we are sorry.That said, after a thorough review of [redacted] ’s subsequent correspondence, we are left with little more that we can do. First, we have returned her merchandise. While [redacted] states this was a unilateral decision, our team members operated under what they perceived to be the best interests of the consignor. [redacted] had demonstrated her dissatisfaction with store policy so it was determined that [redacted] would have preferred to have her items returned. Second, based on [redacted] ’s experience, we have revised our telephone procedures and training. We are in the process of distributing these materials and hope to have the revised training in place shortly.As to the newer issue mentioned of the contract not listing each of the multiple options available to consignors for checking on account balances and requesting a check, we will consult our attorneys about incorporating these changes.Beyond the foregoing and our previous response, we have ended our relationship with [redacted] as we no longer are in possession our her items. We have instituted policies to avoid any similar issues in the future. And finally, we will seek to add more disclosure regarding the options for balance checks and check requests going forward.