Current Catalog

EVERY day I receive 6-7 full color flyer pages printing directly to my printer from Current and subsidiary companies. This has been happening for over a year. I NEVER requested or approved any such solicitations from Current or any other company. I do not receive any associated emails. I have spoken to customer service on several occasions and they have assured me the printings would stop, even though they didn't ask for any information that would identify my printer. but they have not. When I called and demanded to speak with a marketing supervisor they would not put me through but told me I need to change my printer settings. My printer is not set up for companies to send unwanted printouts daily, wasting my paper and ink. I f my printer is turned off, the pages print the next time I turn it on. I left a message at corporate offices about a week ago but no one has gotten back to me.

I placed an order on 12/30/19 for a box of checks. Immediately after placing the order, I realized that my shipping address was incorrect. I corrected it along with calling customer service to ensure that my checks would be mailed to the correct address all within 10 minutes of placing my order. Two months later and I STILL have not received my checks. I have made multiple phone calls with each person telling me that I will receive them by "Friday". Finally, someone told me that they were being shipped to the wrong address. Supposedly they fixed it - AGAIN but guess what, 2 weeks later and after another call, come to find out that they were again shipped to the wrong address. What makes it worse is that they are trying to turn it around to look as if it was my mistake. Not good business! Now, I have reached my final straw and have requested a refund and of course I am having to wait another 4-5 for them to "review" it. VERY UPSET and NOT HAPPY! Will NEVER order from them again!

Current is not honoring their advertised quantity for the listed price.
When I received my order it only contained half the quantity of the items that I expected and advertised in their catalog. I ordered 1 set of seal for # 901457, 619511, 901584, and 2 sets of 901152. In the Valentine's Day 2020 catalog it list seals as follows: 144 Matching Self-Stick Single Design Envelope Seals for $3.99. When the order came it only had 72 stickers for each set. When calling customers service, I was told that there was a printing error and someone would call me back in 24-48 hours. That was almost 2 weeks ago. I also received another catalog advertising the same items for the same price and amount that I was told was incorrect.
I have been ordering from this company for over 30 years and the quality of service has been decreasing the last couple of years. So I will need to consider if I want to continue dealing with a company that is giving poor services and not honoring their advertisement.
Mary C

Back in the day, I ordered items from Current and was super happy with service which is no longer the case. Service is unreliable, and there is zero customer service. I will no longer use them as an option for gifts or anything else for that matter. Very unhappy customer.

Tried to cancel my order on 3 separate occasions due to some items “out of stock”. All 3 of my requests were ignored and remainder of my items were sent. I will NEVER order for Current Catalog again!!!!

Ordered a personalized mug as a xmas present--never received a confirmation of the order or an order number. Finally received the mug --not even in a shipping box of course it is broken. I have done everything possible to get a refund of $12.99 with no success. If you try calling customer service doesn't answer you're on hold for hours on end...one time I did get thru to a man who spoke broken english & he said the refund will be given without returning broken mug; that has been over a month. Tried live chat they ask for an email address but you never receive email asking what the problem is...did get thru to a Jesse one time again was told the refund would be processed again no success. Tried sending email forms for refund they don't even bother reading the complaint again no success. Had no xmas present & no money returned.

Used to love ordering from Current. They are no longer reliable!

Ordered personalized Christmas ornament on 29 Nov and it was to ship in 5-9 business days. Inquired on 15 Dec and was told that item was "in process" and expedited shipping would be used if necessary to get it before holiday. Inquired on 20 Dec and was told it would be another 10+ days to personalize and ship. I told the agent to cancel the order. On 10 Jan I received an email saying the item shipped and I was charged. 14 Jan I called and told them I wanted a full refund (including shipping) since the item was not delivered as promised and since I had canceled the order. I was told the refund would be submitted. 18 Jan I received email saying they would refund only the shipping and if I wanted the full refund I would have to return the ornament at MY OWN EXPENSE. What a horrible customer experience. They use misleading advertising of delivery dates and then refuse to refund the item.

I placed an order on Dec 8th. The company sent me a cancellation letter Dec 21st and said I would be getting a refund. Still no refund.
I placed order # *** on December 8th.

On December 9th I receive a notice that the item was shipped by *** (but no tracking number).

I received a letter from Current December 21st saying the item I ordered is not available and a refund check would be mailed to me or my account would be credited.

I emailed Customer Service on December 22nd saying I was confused why they had told me it shipped (order placed December 8th) and then 2 weeks later I get the cancellation order.

I did not get a response, so I called Current on December 26th and was told the calendar I had ordered was missing a page and that's why they cancelled the order.

I ordered a different calendar on December 26th on order # ***

I received an email from Sarah on December 27th in response to my email to Customer Service on December 22nd. Sarah said the order was in process and would ship in the next few days (even though I had gotten the notice in the mail it was cancelled).

I emailed Sarah back at Customer Support on December 27th to make sure they knew I had ordered a new calendar and not to try to still process the old order.

I received an email from Sarah December 28th saying she had issued a refund and it should be credited to my account within 72 hours.

I emailed Sarah back on January 3rd letting her know I still had not seen the refund. I received an email back from Current saying they had created Ticket # *** and the support team would review it.

I emailed a reply back on that email on January 7th saying I still had not heard back on Ticket # ***.

I called Customer Support January 7th and spoke to Debbie ... she either hung up on me (after I had to ask her to repeat things because I couldn't understand what she was saying) or we got disconnected.

I received another email from Customer Support on January 8th saying that due to the high volume of emails and the height of the busy season they were unable to respond to emails in a timely manner and to call Customer Service.

I called Customer Service right afterward and after being on hold for 7 minutes I gave up.

I called Customer Service again on January 14th and spoke to Naomi. She couldn't figure out why credit wasn't processed on my Visa card and would have to speak to her supervisor about it. She said she would call me back.

Today is January 16th and she still has not called me back and I still don't have a refund.

I placed Order *** on Dec 2, 2019 and was not told of any items being on back order. I still have not received my Christmas items.
I placed Order *** on Dec 2, 2019 and was not told of any items being on back order. I called on Dec. 13th and was told it will ship on the 16th. I called around Dec. 21 and was told they are sorry and will upgrade my shipping so I could have it before Christmas. I called on Jan 2. That was the first time I was told an item was on back order, it was coming to them on that day and my order will be shipped to me soon. On Dec 29 I received 'Thanks so much for contacting Current Catalog. We have received your request and created a ticket (238910), which our support team is now reviewing.' I never received another email about that ticket number.

Current Inc did not fulfill their promised delivery and straight up lied to me when I called to inquire on order status
12/2/19 order # *** was placed and delivery was to be made within 5-9 business days. On 12/16 when I called to inquire on the status was told that the order shipped on 12/14 however, no tracking information could be provided by the customer service manager that I spoke with. I later discovered that the reason the tracking information could not be provided because at that point the order had not yet shipped. The order consisted of Christmas cards that were to be sent in 2019 and address books that I wanted to personalize as Christmas gifts. The cards arrived on 12/23 and the address books on 12/24. They products should have been received no later than 12/16 per the shipping information I was provided with my order confirmation. I called and spoke with a supervisor when the cards were received on the 23rd and was assured that he would be issuing a full refund for the order, no return would be necessary and that I would see the refund in approximately 5-7 days. As of today 1/13/2020 no refund has been received.
I was lied to more than once by supervisors at this company and will no longer be placing orders with them which is sad as I have ordered there for 20+ years. There are far too many other companies available that will deliver their product in a timely manner

NICKI A. Placed an order for Christmas cards (personalized) to be shipped expedited 2-5 day on December 3rd. Called on the 17th and was told that it would be another couple of days by a lady who had a thick accent and couldn't tell me if I would even get them before Christmas. When I asked to speak to a supervisor, I'm fairly certain that the same lady got back on and told me her name was JANE, but had the same voice and thick accent. She told me that they were "on the dock ready to ship" but that I would "receive a shipping notification" when they were leaving. Still couldn't tell me if they were going to ship by Christmas and told me to call back to verify shipping 2days before Christmas? Really? She also told me that there is a 9-13 day processing time and I asked WHERE ON THE WEBSITE does it say THAT??? If I had known that, I never would have ordered! I would have just gotten some cards from a grocery store and hand filled them out. As these were COMPANY cards to be sent to customer/partner and people we have business relationships with, I thought your cards looked nice and we ordered. And TODAY. JANUARY 9th. I get a notification that they have shipped. What. In. The. WORLD. am I supposed to do with them now?? This is ridiculous. Will never use this company again! How is it possible to have a A+ rating with this much negative on your *** page?????

Placed order, waited 3 weeks, received wrong order. Requested my order be cancelled and refunded 3 times. They were Christmas cards, etc. $29.94 due.
Placed order Nov. 30, 2019, Received someone else order Dec, 17. Requested cancellation and refund by phone Dec. 18. Phoned repeatedly, once on hold for 35 minutes. Each time requested refund. Never have seen my order. Order # ***. Amount due to me. $29.94. Thank you so much.

Ordered Christmas cards and when I didn't receive them I called the Co and they said they were on back order until Dec 18th and wouldn't get to me until after Christmas. I then canceled the order. They said they would refund me. No refund so I called again, they said they were refunding me. No refund then they said they would send me a label to return the product. No label came to my email. I called again, they said they had to send the label by mail along with a packing envelope. I never received it.
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Placed an order for Christmas ornaments on Dec 4th prompted by an online promotion offer. After multiple emails and phone calls it is now 12/28 and still no ornaments. So I call once again and was told the items were backordered. First of all I don't believe that as they were different items and for both to be backordered sounds suspicious. Secondly, if they were backordered why didn't they mention that in the multiple emails and phone calls I made checking the status throughout the month of December. This exact scenario played out with a previous order and I gave this company the benefit of the doubt. Now I'm beginning to think they really don't stock the thousand of items they sell, and must wait for a drop shipment (to them or customer) for fulfillment. Also, I now question the *** rating of A+ with so many negative reviews posted right along side that rating?

I'm trying to get status on order #*** item #619186 - was told by Current's Customer Serivce they are too busy to reply to my inquiiry.
I placed order #*** back on November 12th.

At the time, I was informed that item #***, was on backorder and wouldn't ship until November 25th.

When I received the rest of the items I had ordered, the invoice said that my backordered item (#619186) wouldn't ship until December 8th.

As of December 18th and I still hadn't received it yet, so I e-mailed their customer service asking for a status and an expected delivery date.

On December 20th I received a response that said "We apologize for our delayed response. We are at the peak of our busy season and due to the high volume of emails; we are not able to respond in a timely manner."

Now it's December 28th - six weeks after I placed the order - and I still have not received ANY response from the company regarding my backordered item.

They dont get back to you. They avoid all emails and you wait forever on the phone.

Well I am EXTREMELY ***🤬 made an order in early November and tried to purchase 2 different cards........ One was processed and delivered, however I was told to make my order (Christmas Tree Farm cards) on the 20th of November. Made order on 11 22 19.......
I received my seals but NO cards they're on BACK ORDER.....THEY'LL ship as soon as they get them. Today is December 21st ......Xmas is Wednesday.......NO ONE WILL GET THEIR CARDS BEFORE Christmas......maybe not even BEFORE NEW YEARS!!!🤬🤬🤬🤬
If I ever order from them again I'll order in JAN TO GUARANTEE ORDER BEFORE DEC.

SAD & CRUSHED
IN DERRY. PA

I ordered a disposable cup dispenser in Nov and was charged 11/20 $6.49.Never
received email and they said they were too busy and could not cancel.

Current is the worst company. 0 customer service and calling them they are rude
and in-capable of solving the problem. Two orders. Simple disposable cup dispenser for my mother in a nursing home. Billed we $6.49 never received. I tried to cancel
because it is not Dec. I ordered from *** and received the next day.
Tried emailing again and they were too busy to help was their response. Order #*** ordered on Nov 22,2019. Emailed on 12/7,12/10 received a response on 12/13 in process. That was their answer. I would like a refund for the cup
dispenser I did not receive $6.49. It not the money it the fact of very poor service and no customer service.

Yes ! I ordered 7 Boxes of Printed Christmas Cards $100. They were never received. I called them and FedEx. I requested a refund. Didn't get one.
This some sort of scam. I ordered 7 boxes of printed Christmas Cards. They said they shipped. FedEx reported they were delivered. They Were Not. I was home the entire day. No Delivery Came. It has ruined my Christmas. I called Current Catalog and they said they would give me a Refund. People were in India or somewhere. No Refund has shown up on my Card. I called FedEx they said they have so many lost packages they can't even open a claim. The Thing Is I Just Wanted My Printed Cards. I am a Senior Citizen and I thought it would be easier for me to get them printed. So I'm Out Over a $100 with Priority Shipping and have no Christmas Cards To Mail. Worst experience of my life! I will never do this again! I want a Refund!