Current Connections & Mechanical Services, Inc.

Review: SCHEDULED A FURNANCE CLEANING WHICH THEY HAVE DONE 2 YRS REVIOUS. THE TECH CAME GOT OUT OF THE VAN AND TOLD ME HE HAD TO RUN FOR PARTS. HE SAID HE COULDNT BELIEVE THEY SENT HIM IN THAT TRUCK. HE GOT HERE AT 8AM, WORKED TILL 8:20AM AND LEFT FOR THE PARTS. HE HAD TO GO TO 2 PLACE THE GET THE FILTER AND NOZZEL. CAME BACK AND STARTED TO WORK AT 9:20AM. HE GOT DONE AT @11:30AM, I SINGED THE BILL, WHICH HAD NO HRS DOWN ON IT THAT HE WORKED. THEY BILL U LATER. HE SAT IN DRIVEWAY TILL ALMOST 12 NOON. DOING PAPER WORK. I RECIEVED THE BILL A WEEK LATER. THEY CHARGED ME FOR 4 HRS. HE ONLY WAS HERE OR 2AND A HALF HRS. I CALLED THE OFFICE THE ACCOUNT TOLD ME I HAVE TO PAY FOR THE TIME HE GOES FOR THE PARTS. SHE SAID THEY CANT STOCK EVERY PART. I SAID U WERE HERE THE LAST 2 YRS U DIDNT KNOW WHAT PARTS YOU USED BEFORE? THE TOTAL BILL IS $356.40, TO CLEAN AND FURNANCE? THE PARTS ARE LISTED AT $16.40.THEY DID THE SAME THING TO ME LAST YEAR AND I CALLED AND COMPLAINED, SO THEY TOOK SOME TIME OFF. THIS YEAR SHE SAID NO. IM NOT DISBUTING THE TIME HE WAS HERE OR WHAT THE RATE IS. BUT TO CHARGE ME FOR THE HOUR HE WAS GONE TO GET PARTS HE SHOULD HAVE HAD WITH HIM? AND THE HALF HR HE SAT IN MY DRIVEWAY DOING PAPER WORK FOR THE COMPANY AFTER WE HAD OUR PAPER WORK DONE ALREADY.THEY JUST WANT TO MAKE SURE THE TECH IS BEING ACCOUNTED FOR , FOR 8HRS, CHARGE ME 4HRS AND PORBALY THE NEXT GUY 4HRS. AND WHEN I TOLD HER ABOUT THE HALF HR HE SAT HERE, SHE SAID, WE HAVE HIM ON GPS AS BEING AT YOUR HOUSE TILL NOON. I SAID OK BUT WHEN LEAVES MY HOUSE AND I HAVE THE PAPER WORKED SIGNED, I SHOULDNT BE CHARGED FOR HIM DOING YOUR PAPER WORK.BUT RUNNING FOR THE PARTS FOR AN HOUR HE SHOULD HAVE HAD WIT HIM AND I GET CHARGED FOR THAT. I SAID TO THE TECH WHEN HE CAME BCK WITH THE PARTS, AM I GETTING CHARGED FOR THIS, HE SID NO. OF COURSE THE OFFCIE WANTS TO MAKE SURE THEY GET PAID FOR HIS TIME SO THEY CHARGE ME CAUSE HE DIDNT HAVE THEM WITH.THANK YOU FOR YOUR TIME IN THIS MATTERDesired Settlement: JUST CHARGE ME FOR HE 2.5 HRS HE WAS HERE PLUS THE MATERIAL.