Current

In response to complaint ID ***, please find attached a revised Final Account Statement (with a balance due of $745.99), an Inventory and Condition Form signed by the Customer prior to their move-in, a carpet replacement invoice dated 5/10/(carpet was replaced before Customer
moved in on May 11, 2014)Per the attached Final Account Statement, carpet was replaced in the Master Bedroom due to damage beyond the wear and tear and the hardwood floors were refinished due to pet damage throughout the floor. Property management has numerous photos of the damage to the unit after move-outThe charge of $is valid and due the PropertyIf this balance is not paid in full by September 8, 2016, this account will be sent to a third party collection agencyCustomer may contact Billing to address the payment due at ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]  CURRENT:We find it very interesting and concerning that on 7/31/16 you sent us a bill for $1965.00.  We were obviously upset. [redacted] responded to our concern by letting us know that if we didn't pay the invoice we have 21 days until it goes to a collection agency.  The standard debt collection scare tactic.  Which is issued by all 3rd rate collection agencies.  So we file a complaint which clearly documents are concerns over this fraud.  We then get a response by [redacted] 8/26/16 that the "Vendor incorrectly billed" and the invoice was revised by $1,220.00 dollars!  We feel that this excuse is a lie, and would not of been corrected if we had paid the bill after being threatened by a collection agency.  Now that we have filed a complaint and have a reduction we are relieved.  But Current did not address our original complaint regarding the carpet.  Maybe they didn't read it. When our 2nd lease was up, we again voiced our concerns about the carpet.  Current raised our rent by $300.00+ per month but they would not replace carpet, clean carpet, or even add touch up paint.  We lived there for over 2 1/2 years.  It was nothing more than wear an tear, and the service we had to pay for was recommended by CURRENT.  As stated in original complaint the company was horrible, and we paid out of pocket.  It only made the carpet worse.  As originally stated in complaint we do not believe it is fair we have to keep paying for the carpet that we complained about for over 2 years.  It is my understanding as well in the state of California you cannot be charged for wear and tear, and when a tenant has lived in the property for over 2 years.  We are requesting that the $80.00 & $113.39 be removed from bill, as we feel they are a fraud charge. After documenting everything CURRENT has done with billing we feel we have proven this.   That would be $193.39 for the carpet cleaning and replacement. We agree to all the remaining charges and will pay them.  The requested updated invoice would come to $552.60.  We agree that this is the honest and actual about owed to CURRENT

In response to complaint ID [redacted], Property management has provided supporting documentation to support the charges (as provided in the Revdex.com response 8/29/16). The balance of $745.99 is valid and due the Property. Customer may contact Billing at [redacted] to address payment of the balance due.