Initial Business Response / [redacted] (1000, 5, 2014/04/17) */ We apologize for this situationThe employee's supervisor has contacted the customer and arranged a refund and instructed the employee as to proper procedures
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We are sorry the customer is unhappy, however, the issue should be addressed by the extended warranty companyThe customer's vehicle was towed in on 8/11/showing 111,milesThe customer's documented complaint at that time was that the vehicle would only move if it was put into 1st gear manually or reverseOur Technician confirmed and documented that vehicle would not move in D or DHe found that the forward band broken, 2-bands were burnt and he found some galling on input sun gearTherefore, the technician recommended a forward band replacement and overhaul to correct the problemThe customer was notified and he told us that he had an extended warranty with [redacted] We called [redacted] and they sent out an inspector to verify the complaint and repair, which the inspector confirmed [redacted] authorized forward band replacement and overhaulThe parts and repair carry a 12/manufacture warrantyThe technician performed the authorized repairs and we submitted the completed invoice to [redacted] for review and payment [redacted] confirmed and paid the billThe customer picked up vehicle, drove it for months and put 11,miles on the car before it was towed back in on 1/30/for a completely different complaint of not being able to drive in forward and reverseWith the customer's permission and at no charge to him, we inspected and diagnosed his vehicle and found a chuck of the final drive in the transmission panThe vehicle now needed a final drive replacement and overhaulWe notified the customer, who directed us to [redacted] The warranty company declined to repair the final drive, even though he is still under the [redacted] warranty The two repairs are completely different with their own unique GM labor operation codesRoyal Admin Services sent out their own inspector and he verified the first complaint and repairIt would have been an additional $- $to replace the final driveWe did not recommended replacing it at that time, because it did not need it as there were no signs of damagesThe customer drove an additional 11,miles on the car in between the two repairs, which were on separate parts of the transmissionIf the customer is unhappy, he needs to follow up with the Royal Admin Services as he is still under warranty Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My warranty company stated the transmission was supposed to come fom LKQ company to be installed by currie motors so I am getting the run around Final Business Response / [redacted] (4000, 9, 2015/03/03) */ We fixed the customer's transmission at no additional cost to him and did not charge for parts or laborThe customer picked up his vehicle on March 3, and was satisfied
Thank you for bringing the customer’s concerns to usWe are sorry the customer felt wrongedWhen the deal was done, as the customer states, Mr [redacted] explained that the warranty would be part of the deal, and showed Ms [redacted] that her payment was included in the down payment on the vehicleThe purchaser signed all documents reflecting the $1,as part of the down paymentIf Ms [redacted] would like to cancel the warranty, please have her contact Finance Manager [redacted] at [redacted] and he can assist her in her cancellation to make her satisfied
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ We apologize for the delay, but there were unforeseen circumstances which delayed processing titleWe have completed the process now and the customer has received registration for the vehicle and the matter is now resolved
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We are sorry the customer was upsetWhen we sell a vehicle, it is entered in our Automatic Data Processing database as soldThe specific advertisement may take a few days to be taken off of our website as it did here, and our used car manager was on bereavement leave during these two daysOur price quotes include a statement that they are subject to availability; unfortunately the vehicle sold the previous dayThe vehicle the customer wanted was no longer available when she came into the store and we apologize that the salesman was not more helpfulWe would love to work with her to find another vehicle that is in her price range
Thank you for bringing the customer’s concerns to usOur Service Director, [redacted] , contacted the customer and she is bringing in her vehicle tomorrowWe will make sure that her vehicle is repaired to her satisfaction and trust that her issue will be resolved after it has been serviced
Initial Business Response / [redacted] (1000, 5, 2014/04/17) */ We apologize for this situationThe employee's supervisor has contacted the customer and arranged a refund and instructed the employee as to proper procedures
Initial Business Response / [redacted] (1000, 5, 2015/02/19) */ We are sorry the customer is unhappy, however, the issue should be addressed by the extended warranty companyThe customer's vehicle was towed in on 8/11/showing 111,milesThe customer's documented complaint at that time was that the vehicle would only move if it was put into 1st gear manually or reverseOur Technician confirmed and documented that vehicle would not move in D or DHe found that the forward band broken, 2-bands were burnt and he found some galling on input sun gearTherefore, the technician recommended a forward band replacement and overhaul to correct the problemThe customer was notified and he told us that he had an extended warranty with [redacted] We called [redacted] and they sent out an inspector to verify the complaint and repair, which the inspector confirmed [redacted] authorized forward band replacement and overhaulThe parts and repair carry a 12/manufacture warrantyThe technician performed the authorized repairs and we submitted the completed invoice to [redacted] for review and payment [redacted] confirmed and paid the billThe customer picked up vehicle, drove it for months and put 11,miles on the car before it was towed back in on 1/30/for a completely different complaint of not being able to drive in forward and reverseWith the customer's permission and at no charge to him, we inspected and diagnosed his vehicle and found a chuck of the final drive in the transmission panThe vehicle now needed a final drive replacement and overhaulWe notified the customer, who directed us to [redacted] The warranty company declined to repair the final drive, even though he is still under the [redacted] warranty The two repairs are completely different with their own unique GM labor operation codesRoyal Admin Services sent out their own inspector and he verified the first complaint and repairIt would have been an additional $- $to replace the final driveWe did not recommended replacing it at that time, because it did not need it as there were no signs of damagesThe customer drove an additional 11,miles on the car in between the two repairs, which were on separate parts of the transmissionIf the customer is unhappy, he needs to follow up with the Royal Admin Services as he is still under warranty Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/02/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My warranty company stated the transmission was supposed to come fom LKQ company to be installed by currie motors so I am getting the run around Final Business Response / [redacted] (4000, 9, 2015/03/03) */ We fixed the customer's transmission at no additional cost to him and did not charge for parts or laborThe customer picked up his vehicle on March 3, and was satisfied
Thank you for bringing the customer’s concerns to usWe are sorry the customer felt wrongedWhen the deal was done, as the customer states, Mr [redacted] explained that the warranty would be part of the deal, and showed Ms [redacted] that her payment was included in the down payment on the vehicleThe purchaser signed all documents reflecting the $1,as part of the down paymentIf Ms [redacted] would like to cancel the warranty, please have her contact Finance Manager [redacted] at [redacted] and he can assist her in her cancellation to make her satisfied
Initial Business Response / [redacted] (1000, 5, 2014/06/26) */ We apologize for the delay, but there were unforeseen circumstances which delayed processing titleWe have completed the process now and the customer has received registration for the vehicle and the matter is now resolved
Initial Business Response / [redacted] (1000, 5, 2015/07/01) */ We are sorry the customer was upsetWhen we sell a vehicle, it is entered in our Automatic Data Processing database as soldThe specific advertisement may take a few days to be taken off of our website as it did here, and our used car manager was on bereavement leave during these two daysOur price quotes include a statement that they are subject to availability; unfortunately the vehicle sold the previous dayThe vehicle the customer wanted was no longer available when she came into the store and we apologize that the salesman was not more helpfulWe would love to work with her to find another vehicle that is in her price range
Thank you for bringing the customer’s concerns to usOur Service Director, [redacted] , contacted the customer and she is bringing in her vehicle tomorrowWe will make sure that her vehicle is repaired to her satisfaction and trust that her issue will be resolved after it has been serviced