Currie Motors Ford of Valpo

Initial Business Response /* (1000, 9, 2017/01/12) */
Thank you for bringing the customer's concerns to usWe have reached out to the customer and are working to reach an amicable resolution
Our General Manager, *** *** is working directly with the customer to line up removing the prior
install and replacing the components so that the customer is satisfiedWe remain confident that we will reach a resolution with the customer

We have resolved the issue with the customer and given him a full refund of all amounts dueThank you for bringing this matter to our attention

Initial Business Response /* (1000, 5, 2017/01/24) */
Thank you for bringing the customer's concerns to usWe are sorry the customer felt taken advantage of* has contacted the customer and worked out a resolution*** offered the customer four free oil changes valuing *** and an
additional refund of *** The customer and her son accepted the resolution and appear satisfiedWe trust that this resolves any outstanding issues she may have
Initial Consumer Rebuttal /* (2000, 7, 2017/01/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Although I would have preferred the full amount in the form of a cash refund, I'm ok with the refund and free future services offered

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you.