Thank you for bringing the customer’s concerns to usWe are happy to refund him $and will mail a check for that amount this weekWe are sorry the customer felt that the coupon was
misleading, but the coupon does state that it cannot be used with any other offer and that rotors are extraAlso, the customer used the bonus coupon which discounted $off of his billWe apologize for any confusionIf the customer does not receive his check within the next week, please have him call the Service Director Mike *** at ***
I felt pressure from the moment we sat downWhen we came on lot we where greeted by salesmen (*** )he was Very nice, we asked about vehicle and Price We were told 11,when we sat to negotiateSame old back and forth started for salesmen to sales managerfirst price salemanger came with was 13,Wow much different.(No communication)we decided to look at different vehicle at other location(Now the fun begins) Next day while test driving in IndianaWe receive calls from different peopleI called and spoke w/ both Salesmen and Salesmanager (***)I told them we would like to buy their vehicleWe just had to get financing sWas told no problemSpoke w/ both *** AND *** Tuesday they told me the car is mine just call wedmorningThen general manager *** *** )gets involved and sells car out from under uswhen I called he told me "we dont hold cars for anyone) No communication ..Save your time and money DON'T deal we these Unscrupulous individuals What comes around goes around guysGlad it fell through
Initial Business Response /* (1000, 5, 2014/07/15) */
We have been in contact with the customer and provided a copy of the payoff check which was cut a few days after the deal and mailed to the lender. It has not cleared yet, but we will continue to look for it.
Initial Business Response /* (1000, 5, 2014/11/18) */
We apologize for the customer's displeasure. [redacted], the sales manager, made an honest mistake when he was negotiating with the customer. [redacted] be more than happy to call and apologize, as he did realize it was a mistake once the deal...
was brought to our General Manager. He then relayed the same information to the customer. We would be willing to take the car back if the customer is unhappy with his purchase, otherwise we are happy to offer a 2 year or up to 30,000 mile service maintenance package of free oil changes at our service department. Again, we apologize for this mistake and will be happy to call the customer's wife to apologize as well.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe [redacted] made an honest mistake. He employed an unseemly and unprofessional negotiating tactic best evidenced by the fact that he was willing to reduce his absolute minimum price by $500 as soon as we walked out of the showroom. Currie Motors is not a nice place to do business. They do not deal with people directly and honestly. They do not stand by their word. and they dishonored and reneged on an agreement that had been sealed with a handshake by both parties. I am not interested in free oil changes. I am interested in protecting the general public against
unscrupulouis businesses who engage in dubious business practices.
Final Consumer Response /* (4200, 11, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unfamiliar with the Byzantine rituals and processes involved in the used car sales business. I do know the factual circumstances that occurred in this instance. When our initial salesman introduced us to [redacted], he introduced him as the sales manager in whom I was led to believe rested final authority to negotiate in good faith a final and binding purchase agreement. As stated in the original complaint, we negotiated for approximately one (1) hour in great detail over the true value and fair market price I was willing to pay for the car. After reaching an agreement on the purchase price that was sealed with a handshake, [redacted], the sales manager, returned a few minutes later and said that he had made a mistake and he could not possibly sell me the car for less than $17,000 which was $1,000 more than we had agreed upon. He further stated that it was the first time he had ever made such a pricing mistake in his 22-23 years in the car business. He never mentioned any conversation he may have had with the general manager. I was never introduced to the general manager, and I cannot even say whether a general manager was present in the showroom at that time. I can say that [redacted] immediately followed me out the showroom door, in fact he was standing on the front entrance stairway as I approached my car in the parking lot. I cannot perceive how he could have possibly had another conversation with the general manger authorizing him to lower his absolute minimum price in such a brief span of time.
I can say this. As a business owner for over twenty (20) years, if I made an unilateral pricing mistake that adversely impacted a negotiated agreement I had made, I would not renege on that agreement , but rather I would honor it and learn from my mistake.
Obviously, Currie Motors is not willing or able to follow that course of action. This is my counter-proposal. In the spirit of the Season, if Currie Motors is willing to write a check in the amount of $400 made payable to Mercy Home for Boys and Girls, I am willing to consider this matter resolved satisfactorily to all parties. If this proposal is acceptable to Currie Motors, please have [redacted] contact me directly.
Final Business Response /* (4000, 13, 2014/12/18) */
We are a company that regularly donates to charitable organizations and supports the community. If the customer would like to donate to the [redacted] we are prepared to match him up to $400. We hope this will settle this matter.
Thank you for bringing the customer’s concerns to usWe are happy to refund him $and will mail a check for that amount this weekWe are sorry the customer felt that the coupon was
misleading, but the coupon does state that it cannot be used with any other offer and that rotors are extraAlso, the customer used the bonus coupon which discounted $off of his billWe apologize for any confusionIf the customer does not receive his check within the next week, please have him call the Service Director Mike *** at ***
I felt pressure from the moment we sat downWhen we came on lot we where greeted by salesmen (*** )he was Very nice, we asked about vehicle and Price We were told 11,when we sat to negotiateSame old back and forth started for salesmen to sales managerfirst price salemanger came with was 13,Wow much different.(No communication)we decided to look at different vehicle at other location(Now the fun begins) Next day while test driving in IndianaWe receive calls from different peopleI called and spoke w/ both Salesmen and Salesmanager (***)I told them we would like to buy their vehicleWe just had to get financing sWas told no problemSpoke w/ both *** AND *** Tuesday they told me the car is mine just call wedmorningThen general manager *** *** )gets involved and sells car out from under uswhen I called he told me "we dont hold cars for anyone) No communication ..Save your time and money DON'T deal we these Unscrupulous individuals What comes around goes around guysGlad it fell through
Initial Business Response /* (1000, 5, 2014/07/15) */
We have been in contact with the customer and provided a copy of the payoff check which was cut a few days after the deal and mailed to the lender. It has not cleared yet, but we will continue to look for it.
Initial Business Response /* (1000, 5, 2014/11/18) */
We apologize for the customer's displeasure. [redacted], the sales manager, made an honest mistake when he was negotiating with the customer. [redacted] be more than happy to call and apologize, as he did realize it was a mistake once the deal...
was brought to our General Manager. He then relayed the same information to the customer. We would be willing to take the car back if the customer is unhappy with his purchase, otherwise we are happy to offer a 2 year or up to 30,000 mile service maintenance package of free oil changes at our service department. Again, we apologize for this mistake and will be happy to call the customer's wife to apologize as well.
Initial Consumer Rebuttal /* (3000, 7, 2014/11/19) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not believe [redacted] made an honest mistake. He employed an unseemly and unprofessional negotiating tactic best evidenced by the fact that he was willing to reduce his absolute minimum price by $500 as soon as we walked out of the showroom. Currie Motors is not a nice place to do business. They do not deal with people directly and honestly. They do not stand by their word. and they dishonored and reneged on an agreement that had been sealed with a handshake by both parties. I am not interested in free oil changes. I am interested in protecting the general public against
unscrupulouis businesses who engage in dubious business practices.
Final Consumer Response /* (4200, 11, 2014/12/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am unfamiliar with the Byzantine rituals and processes involved in the used car sales business. I do know the factual circumstances that occurred in this instance. When our initial salesman introduced us to [redacted], he introduced him as the sales manager in whom I was led to believe rested final authority to negotiate in good faith a final and binding purchase agreement. As stated in the original complaint, we negotiated for approximately one (1) hour in great detail over the true value and fair market price I was willing to pay for the car. After reaching an agreement on the purchase price that was sealed with a handshake, [redacted], the sales manager, returned a few minutes later and said that he had made a mistake and he could not possibly sell me the car for less than $17,000 which was $1,000 more than we had agreed upon. He further stated that it was the first time he had ever made such a pricing mistake in his 22-23 years in the car business. He never mentioned any conversation he may have had with the general manager. I was never introduced to the general manager, and I cannot even say whether a general manager was present in the showroom at that time. I can say that [redacted] immediately followed me out the showroom door, in fact he was standing on the front entrance stairway as I approached my car in the parking lot. I cannot perceive how he could have possibly had another conversation with the general manger authorizing him to lower his absolute minimum price in such a brief span of time.
I can say this. As a business owner for over twenty (20) years, if I made an unilateral pricing mistake that adversely impacted a negotiated agreement I had made, I would not renege on that agreement , but rather I would honor it and learn from my mistake.
Obviously, Currie Motors is not willing or able to follow that course of action. This is my counter-proposal. In the spirit of the Season, if Currie Motors is willing to write a check in the amount of $400 made payable to Mercy Home for Boys and Girls, I am willing to consider this matter resolved satisfactorily to all parties. If this proposal is acceptable to Currie Motors, please have [redacted] contact me directly.
Final Business Response /* (4000, 13, 2014/12/18) */
We are a company that regularly donates to charitable organizations and supports the community. If the customer would like to donate to the [redacted] we are prepared to match him up to $400. We hope this will settle this matter.