Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ Prior to filing the complaint, the customer's husband spoke to our GM who asked him to bring the vehicle to us to inspect and informed him if there was any issue with the vehicle we overlooked, we would correct it or help them trade out of the vehicleHe was supposed to be in on X-but never showedThe Autocheck Report shown to the customer and that is signed by the customer showed an accidentOur GM has called them several times since the missed appointment, but has not heard backWe have not seen the vehicle for nearly a year and cannot do anything unless we have an opportunity to have it inspected Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Currie Motors did ask me to bring the car in so the can trade me out of the car into another carWhy would my wife and I would want to buy another car form the same placeI went to the auto clinic the are next to currie and they work on all the dealships carsJust to look at it was $We did not have the money, also did not feel it was rightThis was on 5/13/ I did not bring the car into currie on the 23rd of may because I have been ill and I just did not want to get more of the run aroundMy wife played phone tag with the GM We do not want another car from currieThe auto check report that we sign from currie did not show every thing the car fax report showed when we tried to trade in the cobalt Final Business Response / [redacted] (4000, 9, 2014/06/27) */ We are trying to contact the customer but have been unsuccessfulWe are open to helping the customer but we need to see the car firstPlease ask the customer to contact our GM to make the arrangements Final Consumer Response / [redacted] (4200, 11, 2014/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) My wife has not received any calls from currie motors recentlyThey have not left any messages on her voice mailIn the past she has tried to reach the GM but he was not inWe have been in contact with Exter the car is out for repossessionThey have not picked it up yetWhy should we pay for a lemonWe have agreed to surrender the cobaltWe want the contract to be voided
Initial Business Response /* (1000, 7, 2014/06/02) */
The vehicle was being repaired at the time the customer filed her complaintWe offered to pay any out of pocket expenses to the customer for repairs or a rental car while the vehicle was being repairedThe repairs were completed and the
customer picked up the car last weekOur GM has tried to reach her since then, but she has not returned his callsWe assume the vehicle is repaired and the matter is resolved
Initial Consumer Rebuttal /* (3000, 9, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the GM called me about the vehicle I informed him I needed time to drive the vehicleAfter a week of driving the car the check engine light or coolant light will turn onThe GM did call me and I informed him the engine light was back onThe issue has not been resolved he is aware of thisI have not dropped the car off because the hassle of finding A rideI wasn't offered a rental at time of repairHe told me they do not give out loaner cars anymoreWhich is why I finally decided to file a complaint
Final Business Response /* (4000, 13, 2014/06/26) */
we have had trouble reaching the customer, but we believe everything on the vehicle has been resolved
Initial Business Response /* (1000, 5, 2015/04/03) */
Once we found out about the customer's situation, we immediately made arrangements to meet her at the police station and file a police report. We were not at all aware of the unlawful and unauthorized taking of her credit information. We...
keep a file of all signed applications in a locked office and verified that her original credit application was still in her file. Sales personnel do not have access or authorization into any database which contains personal protected information of our customers. The customer and our General Manager filed a police report and resolved the customer's complaint. The customer stated that she was satisfied with the resolution.
Initial Business Response /* (1000, 5, 2014/06/06) */
Prior to filing the complaint, the customer's husband spoke to our GM who asked him to bring the vehicle to us to inspect and informed him if there was any issue with the vehicle we overlooked, we would correct it or help them trade out...
of the vehicle. He was supposed to be in on X-XX-XX but never showed. The Autocheck Report shown to the customer and that is signed by the customer showed an accident. Our GM has called them several times since the missed appointment, but has not heard back. We have not seen the vehicle for nearly a year and cannot do anything unless we have an opportunity to have it inspected.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Currie Motors did ask me to bring the car in so the can trade me out of the car into another car. Why would my wife and I would want to buy another car form the same place. I went to the auto clinic the are next to currie and they work on all the dealships cars. Just to look at it was $50. We did not have the money, also did not feel it was right. This was on 5/13/14.
I did not bring the car into currie on the 23rd of may because I have been ill and I just did not want to get more of the run around. My wife played phone tag with the GM.
We do not want another car from currie. The auto check report that we sign from currie did not show every thing the car fax report showed when we tried to trade in the 2009 cobalt.
Final Business Response /* (4000, 9, 2014/06/27) */
We are trying to contact the customer but have been unsuccessful. We are open to helping the customer but we need to see the car first. Please ask the customer to contact our GM to make the arrangements.
Final Consumer Response /* (4200, 11, 2014/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife has not received any calls from currie motors recently. They have not left any messages on her voice mail. In the past she has tried to reach the GM but he was not in. We have been in contact with Exter the car is out for repossession. They have not picked it up yet. Why should we pay for a lemon. We have agreed to surrender the cobalt. We want the contract to be voided.
Initial Business Response / [redacted] (1000, 5, 2014/06/06) */ Prior to filing the complaint, the customer's husband spoke to our GM who asked him to bring the vehicle to us to inspect and informed him if there was any issue with the vehicle we overlooked, we would correct it or help them trade out of the vehicleHe was supposed to be in on X-but never showedThe Autocheck Report shown to the customer and that is signed by the customer showed an accidentOur GM has called them several times since the missed appointment, but has not heard backWe have not seen the vehicle for nearly a year and cannot do anything unless we have an opportunity to have it inspected Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/06/17) */ (The consumer indicated he/she DID NOT accept the response from the business.) Currie Motors did ask me to bring the car in so the can trade me out of the car into another carWhy would my wife and I would want to buy another car form the same placeI went to the auto clinic the are next to currie and they work on all the dealships carsJust to look at it was $We did not have the money, also did not feel it was rightThis was on 5/13/ I did not bring the car into currie on the 23rd of may because I have been ill and I just did not want to get more of the run aroundMy wife played phone tag with the GM We do not want another car from currieThe auto check report that we sign from currie did not show every thing the car fax report showed when we tried to trade in the cobalt Final Business Response / [redacted] (4000, 9, 2014/06/27) */ We are trying to contact the customer but have been unsuccessfulWe are open to helping the customer but we need to see the car firstPlease ask the customer to contact our GM to make the arrangements Final Consumer Response / [redacted] (4200, 11, 2014/07/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) My wife has not received any calls from currie motors recentlyThey have not left any messages on her voice mailIn the past she has tried to reach the GM but he was not inWe have been in contact with Exter the car is out for repossessionThey have not picked it up yetWhy should we pay for a lemonWe have agreed to surrender the cobaltWe want the contract to be voided
Initial Business Response /* (1000, 7, 2014/06/02) */
The vehicle was being repaired at the time the customer filed her complaintWe offered to pay any out of pocket expenses to the customer for repairs or a rental car while the vehicle was being repairedThe repairs were completed and the
customer picked up the car last weekOur GM has tried to reach her since then, but she has not returned his callsWe assume the vehicle is repaired and the matter is resolved
Initial Consumer Rebuttal /* (3000, 9, 2014/06/02) */
(The consumer indicated he/she DID NOT accept the response from the business.)
When the GM called me about the vehicle I informed him I needed time to drive the vehicleAfter a week of driving the car the check engine light or coolant light will turn onThe GM did call me and I informed him the engine light was back onThe issue has not been resolved he is aware of thisI have not dropped the car off because the hassle of finding A rideI wasn't offered a rental at time of repairHe told me they do not give out loaner cars anymoreWhich is why I finally decided to file a complaint
Final Business Response /* (4000, 13, 2014/06/26) */
we have had trouble reaching the customer, but we believe everything on the vehicle has been resolved
Initial Business Response /* (1000, 5, 2015/04/03) */
Once we found out about the customer's situation, we immediately made arrangements to meet her at the police station and file a police report. We were not at all aware of the unlawful and unauthorized taking of her credit information. We...
keep a file of all signed applications in a locked office and verified that her original credit application was still in her file. Sales personnel do not have access or authorization into any database which contains personal protected information of our customers. The customer and our General Manager filed a police report and resolved the customer's complaint. The customer stated that she was satisfied with the resolution.
Initial Business Response /* (1000, 5, 2014/06/06) */
Prior to filing the complaint, the customer's husband spoke to our GM who asked him to bring the vehicle to us to inspect and informed him if there was any issue with the vehicle we overlooked, we would correct it or help them trade out...
of the vehicle. He was supposed to be in on X-XX-XX but never showed. The Autocheck Report shown to the customer and that is signed by the customer showed an accident. Our GM has called them several times since the missed appointment, but has not heard back. We have not seen the vehicle for nearly a year and cannot do anything unless we have an opportunity to have it inspected.
Initial Consumer Rebuttal /* (3000, 7, 2014/06/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Currie Motors did ask me to bring the car in so the can trade me out of the car into another car. Why would my wife and I would want to buy another car form the same place. I went to the auto clinic the are next to currie and they work on all the dealships cars. Just to look at it was $50. We did not have the money, also did not feel it was right. This was on 5/13/14.
I did not bring the car into currie on the 23rd of may because I have been ill and I just did not want to get more of the run around. My wife played phone tag with the GM.
We do not want another car from currie. The auto check report that we sign from currie did not show every thing the car fax report showed when we tried to trade in the 2009 cobalt.
Final Business Response /* (4000, 9, 2014/06/27) */
We are trying to contact the customer but have been unsuccessful. We are open to helping the customer but we need to see the car first. Please ask the customer to contact our GM to make the arrangements.
Final Consumer Response /* (4200, 11, 2014/07/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
My wife has not received any calls from currie motors recently. They have not left any messages on her voice mail. In the past she has tried to reach the GM but he was not in. We have been in contact with Exter the car is out for repossession. They have not picked it up yet. Why should we pay for a lemon. We have agreed to surrender the cobalt. We want the contract to be voided.