Curry Albert & Company Inc

Chris G*** 10:AM (hour ago)to me ***, I responded to an Email lead inquiry on our *** *** We were closed that day, but I responded from home with a price of $below invoice and included a $bonus cash that is available
for everyone I stated that there are more incentive programs available on the remaining models, if that interested her She replied about the 20% offer from ** I replied that the 20% off incentive is only available on models only She sent me a screen shot of our model that showed a 20% off discount This is our first model we received from the factory and, in error, was priced as a when our employee was pricing vehicles I explained this to *** that is was an error, and fixed the pricing when we returned to the office on July 5th I did offer to try and find a model from another dealer, since we did not have a matching with the same color and features, upon availability She asked if I would honor the price on the 2017, and I explained once again that it was an error, since that ** incentive is not available on a 2017, and that she can get 20% off a model I then replied that there was not an exact match in the area, but I did find a few in the area that had an additional package of options that, if available and I was able to trade for, I would give her an additional savings above the 20% Unfortunately, when an aggressive incentive such as 20% off in this case becomes available, other dealers become increasingly hard to trade inventory with because they do not want to give up inventory I contacted several dealers about a *** for ***, but no dealer was willing to trade At the time of the sale we sold ***’s that left me with remaining I replied this information to ***, and did not get a reply back from herI realize our employee made an error that was fixed accordingly, but from my initial email where I sent her a price, she was told that the 20% off was not available on a model, and also repeated this info more times All contact was done through email She did not visit the dealership to test drive, or view our current inventory We also did not discuss any details of how she planned to purchase the vehicle, nor did she ever agree to purchase any vehicle Please let me know if you have any additional questions Thanks again. Chris G*** Sales Manager Classic Chevrolet Buick **C (440) 428- Fax: 440-417-1054cg***@driveclassic.com www.driveclassic**.comhttps://facebook.com/madison***buick**c

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.Your version is inaccurate You said you would check and get back to meYou did notI emailed you two more times asking what you had found out since you did not follow up with meBoth times you gave me excuses that you were still checking into itPerhaps you should re-read your emailsThis situation was handled very unprofessionally.
Regards,
*** ***

Ken L[redacted] 3:49 PM to me [redacted],Please be advised we have spoken to both Mr. and Mrs. [redacted] related to their complaint. The repairs performed by Classic East included a blower motor only covered by extended service contract with a $100.00 deductible there...

was never any mention of a problem with a/c performance other than blower motor, no service was performed related to cooling operation. Once this was explained to customer they understand and accept that our repairs addressed their complaint, customer is happy. Please close case accordingly and thanks for your assistance.     Ken L[redacted]     440-428-1141

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
Will never return here for service. No we are not happy and never expressed that to them. [redacted] dealership.