Curry Chevrolet Reviews (9)
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Curry Chevrolet Rating
Description: AUTO DEALERS-NEW CARS
Address: 728 Central Park Ave, Scarsdale, New York, United States, 10583
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Review: I took my vehicle, a 2010 Chevy Traverse, for repair of my air conditioning on July ** 2015. They repaired a leak and recharged my system. Afterwards the ac would not cool enough and made strange noises, and the steering wheel had a strange vibration. I took it back the same day and had a hard time convincing them the vibration was real. They supposedly replaced the right front strut and motor mount and sway bar links/bushing. The car now makes worse noise than before. The a/c produces a strange noise when operating and water comes out from under the dashboard. The vibration is still present.Desired Settlement: I want Curry service to properly repair my vehcle.
Business
Response:
[redacted] may supply us with the motor mount repair invoice for us to review.
Review: I leased a Chevy Equinox from Curry Chevrolet dealership. I had full coverage insurance on the vehicle provided through Geico as well as another service plan bought through the dealership. Upon termination of the lease the car was accepted by the general manager, and signed off. It was below the allotted mileage allowed and paid for and with no damage. I have been receiving bills from [redacted] stating excessive wear and tear and body damage in the amount of $1752.56
I explained that I had full coverage on the car and my plans were not utilized, despite the fact that the car was turned in without damage. They stated if I re-leased a car through [redacted], that this bill would be absorbed. I have not turned in a car wile.th any damage, and I did not re-lease with [redacted] because they did not have a car that met my needs. The car was always maintained through the dealership, and new tires, brakes, and oil were done 1 month prior to returning the vDesired Settlement: I want to stop being harassed by [redacted] for a bill on a car that was returned in good condition.
Business
Response:
Please see attached documentation from [redacted]. The vehicle that Justine-Ippolito-Fata leased through [redacted] had some damage beyond the normal wear and tear. A detailed estimate was provided through [redacted] for the damages and Justine Ippolito-Fata will need to contact [redacted] to resolve.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I never received any notification from [redacted]. If that was common practice then why didn't Curry ask if it was done when I returned the car to them. This was the first time I had ever leased so I wasn't aware of the procedure. Curry sold me an extra insurance policy for dings. If there was any damage why didn't they report it to the insurance company policy that they sold me?They accepted the car. I have no idea what happened from the time it was dropped off until GM picked it up. It was in Curry Chevrolet's possession .
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
We are a drop off point for [redacted]. We are not required to inspect the vehicle. The customer needs to work this out with [redacted] their leasing company.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer HereI was never told that or informed by the dealership to have an inspection done.The only correspondence I had with GM was paying my bill
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Review: In my last complaint against Curry Chevrolet for unprofessional business practices with The Revdex.com, Curry Chevrolet stated I was no longer allowed on the property or allowed the get my car serviced there again. I find it QUITE HARRASSING that I still get their literature in my mailbox. I have called to have my address taken of the mailing list before but obviously they haven't. I want this done at once I am sick and tired of being harassed by Curry Chevrolet. I do hope for a better result this time. The Revdex.com was very one sided basing their decision on "hear say" last time with the business.Desired Settlement: OFF MAILING LIST
Business
Response:
We will remove [redacted] from our computer system.
Review: In a previous complaint with Curry Chevrolet over the price of a service not provided, I was told by the [redacted] that I wasn't allowed to get my car serviced at Curry or allowed on the property anymore. I keep receiving advertisements in the mail from Curry Chevrolet. I have called numerous time to have them stop mailing them to me. Its becoming harassing to me. If I'm not allowed on their property.....their not allowed in my mailbox. I want this to stopDesired Settlement: NO MORE MAIL
Business
Response:
I have deleted [redacted] from our computer system. His records will not be available anymore to our advertising partners. Thank you
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I have received this responce before. Lets hope that it holds true this time
Sincerely,
Review: On 1*/*/13 I took my 2[redacted] Chevy prism to Curry Chevrolet for a computer diagnostic regarding the engine. My vehicle was checked in at 1*:** am and checked out at 14:*8. I was given a invoice for with notation that further diagnostic was needed which would be an approximately an additional $4**. I was under the impression that the computer print-out for the requested diagnostic was attached; however when I got back home I realized it was not included. Later when I contacted Curry Chevrolet to inquire about the computer print out I was told "it was a rip-off" quote by [redacted], the service consultant, he went on to say that he would have service advisor, [redacted] look into the computer. On 1*/**/13, I was then told that there was no record exist of the diagnostic being done on my chevy prism in the computer system. Therefore; I am requesting a full refund of $12*.63 from Curry Chevrolet for failure to ablatantly not perform the services I asked for and paid for; although they had my vehicle for numerous hours.Desired Settlement: I went to this dealer in good faith, believing that they would render and/or provide good customer service. They failed miserably in this category by projecting their unfair business practices upon me as an unsuspecting consumer. I am seeking a complete full refund of the $12*.63 they ripped me off for!
Business
Response:
[redacted],
I reviewed the attached file today. The customer brought in their Prizm for a "check engine light concern". The customer authorized one hour labor to check vehicle @117.** +tax @ 1*:**am. We dispatched the vehicle to a tech for diagnosis on 1*/*/13 @ 11:**am. The tech worked on the vehicle until 2:**PM.(2.3 hrs) The tech found multiple trouble codes and also noted the vehicle has some parts that were installed recently elsewhere related to the vehicles problem. The customer was notified that we would need more time to further diagnose the concern. The customer refused and wanted to take the vehicle. We invoiced only the time that was authorized even though we had an additional 1.3 hrs that were spent testing the vehicle. If I can be of any further assistance please advise.
Thank you, [redacted]
Service Manager Curry
Chevrolet
Business
Response:
In response to case #[redacted]. We do not have a "print out" available for the diagnostic work that was performed on the 2[redacted] Prizm. OBD II diagnostics, fuel pump pressure checks, wiring and sensor checks with a DMM (Digital Multi Meter) do not have the capability to "print out" results. As stated previously the tech noted there were some parts that were recently installed elsewhere. The o sensor that allegedly repaired the vehicle was one of the parts that appeared new. If you need any further information please advise. Thank you, [redacted] Service Manager Curry Chevrolet.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Complaint #[redacted]7
Review: I own a 2011 Chevy Cruze I purchased brand new from [redacted] in the Bronx with 7 miles on it. I have been maintaining it and it has about 44k miles. I went to Curry Chevrolet for an oil change and a NYS inspection sticker, my car has been running great and sounding fine. After sitting in the waiting room for nearly three and a half hours, the service representative [redacted] called me over to sign the papers and pay. He told me that I would have to bring my car back and drop it off on a weekday because the belt was the wrong size. I was irritated because I had been waiting for such a long time, and even more so when I couldn't fathom how the belt could have been the wrong size when it should have never been anything other than the stock one I drove off the lot with. The next day my friend and I opened the hood and looked at the belt and it looked brand new, black clean and not any wearing or damage to it. The car had been in my driveway since I take public transportation to/from work everyday. I drove it 0.8 miles down the road to my local dry cleaners, when every light illuminated on the dashboard and it said it was overheating and went into power saving mode. I had luckily made it back into my driveway. I opened the hood of the car and to my horror found that the belt was ripped in half and torn and frayed to shreds. I called Curry and asked to speak to the [redacted], and he would not entertain my inquiries and simply took my phone number and told me he would have [redacted] call me back. [redacted] never did, I finally got a hold of him on the phone and he told me I was mistaken and that maybe he had said that the belt was worn and needed to be replaced, but I distinctly remember that not being the case. There has been an extreme lack of professionalism and it really seems to me like they tampered with the belt in my car because there is no way that A. It had the wrong belt, and B. If that was the right belt it wasn't remotely worn when I looked at it and it seems highly unlikely that it would have shredded like that when I drove 1.6 miles on smooth roads after I hadn't driven it since the return from the dealership.Desired Settlement: I intend on taking my business elsewhere because I completely do not trust Curry Chevrolet, but I believe that they should front the costs for the parts and labor needed to fix this problem that I genuinely believe they created probably because they assume I wouldn't know any better because I'm not a man.
Business
Response:
[redacted] 2011 Cruze was brought in for an Oil and filter change, a NY state inspection and a recall to inspect the coolant level. While checking the vehicle we found it needed an engine drive belt AS NOTED ON THE ATTACHED REPAIR ORDER. [redacted] has had more than ample time to address the problem with her vehicle. The vehicles warranty expired on 5-**-14 -36,009 miles. [redacted] is responsible for the cost of repairs.
I purchased a 2015 AWD Traverse LT1. I initially considered leasing but eventually ended up purchasing the car. Laura and Andrew worked out a good lease deal for me. They were very considerate and patient and met our outlined pricing needs. Eventually, when we decided to switch our decision to purchasing they were supportive and worked out a very good deal for us again. We were able to go from deciding to buying the car to walking out with the car in a matter of hours. Very importantly we carried out a lot of our interactions over the internet and phone. For busy professionals like my wife and myself this saved us a lot of time. Their friendliness and professionalism was an important reason for us choosing to buy with Curry.
Review: This is a formal complaint regarding my appointment I had at Curry Chevrolet for a Saturn ION recall. I called Curry Chevrolet approximately 1 month prior to appointment (July *, 2014) after receiving a recall letter about the ignition defect .At that time they needed my vin number to order the parts. I received a voicemail (which I have saved) stating my parts are in and to call for an appointment. I lend this car from time to time to my daughter who is in school at New Platz. So I coordinated an appointment for her to drive in. The appointment is made for July *, 2014 and we also ask for a car inspection to be done.
July *, 2014 we bring the car in at 12:00PM and meet [redacted]. I ask him “There is a remote starter on the car, changing the ignition recall is not going to effect that” he assured me that it would not, and tells us the car will be ready in about 3 hours. I called at 4:00 PM and [redacted] informs me that they are having a problem with the part, but the car will be fixed. I explained my daughter needs the car back so she could return back to New Paltz, the next day she was scheduled to work. He assured me it would be. An hour later he called saying the part was defective and they ordered another part and they needed to keep the car. I again explained that for a simple recall that was supposed to take 2 to 3 hours, my daughter was not expecting to stay the night and loose a shift at work due to no car.
The next morning, July *, 2014 at 8:00 AM I called [redacted] to again stress that we needed this car back NO LATER THEN 12:00 PM. He assured me that it would be. At 9:00 AM [redacted] called me telling me “No problem you can come at 12:00 the car will be ready”. At 9:10AM [redacted] calls again saying they ordered the wrong part, they ordered for a Chevy Colt NOT a Saturn ION, don’t they order the part with the vin number I supplied at the original phone call making the appointment??
Extremely aggravated we go pick up the car and they DID NOT do the inspection, so by now, I had to pay for gas to get the car to Curry, pay the Tappan Zee bridge toll, my daughter lost the day shift at work, and now I was being put in jeopardy for a potential ticket on an expired inspection ?? I was livid and [redacted] told us to wait and he would get the inspection done, another hour of waiting.
Once we arrived home I asked my daughter to test the electric starter. And if this experience with Curry Chevrolet couldn’t get any worse, the starter key charger is missing from the key chain. I immediately called [redacted] and he said he would call me back once he asked the mechanic because he was at lunch, 2 hours later no call so I called him and he said they don’t have the starter.
So after 2 days of Curry Chevrolet having my car, THE RECALL IS STILL NOT ADDRESSED, COST OF GAS AND TOLL, DAUGHTER LOST WORK AND NOW WE HAVE A CAR WHICH HAS AN ELECTRIC STARTER THAT WE CAN NOT USE.
I have never experienced such an unorganized, unprofessial, irresponsible place of business. What do I do now for the remote starter?Desired Settlement: New remote starter, $40 gas, $5 toll and $200 loss wages
Business
Response:
Vehicle was not worked on. The vehicle was dropped off to have a recall performed but we did not have the parts to repair. NO WORK was performed on vehicle! The customer called us 2 hours after the vehicle was picked up and asked about the remote. The service advisor that was working with the customer did not note any kind of remote attached to keys when the vehicle was brought in. The advisor informed the customer that he did not see any remote on the key ring. The customers was brought in and a NYS inspection was performed while the customer waited to pick up the vehicle. Nothing at that time was mentioned about a remote. The customer stated when they left they were going to have the recall performed upstate where the vehicle is normally stored. We contacted the customer on 7-*-14 to try and resolve complaint but the customer is bringing the vehicle to another dealer.
Consumer
Response:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]First off the [redacted] that called me his first words were"I read your complaint and it appears you have been through the ringer. I was called that the part was in (saved the message). After 3 hours called and was told they are having a hard time with the part,and they need more time. If they never had my part or never worked on my car why did they need to keep it overnight. It was not until the next day that they said they ordered the wrong part. This I don't understand because when a part in ordered it is ordered with the automobile's vin number so another screw up. And when my daughter and I arrived the car WAS NOT inspected we asked why and they said they stopped all work when they realized they had the wrong part. So we now had to wait another hour for the inspection to be done. Yes, I did tell this dealership I did not want them to order the recall part and fix my car because I DO NOT trust the ability. It was not 2 hours after we left that I called about the remote, it was approximately 20 minutes by the time I drove home and wanted to test the starter. So to sum up my frustration. I gave my daughter money for gas,my ezpass for toll and my daughter lost a day shift of work because of no car and had to spend the night and we have a car with an electric starter and not able to uitilize this. If they never had my part or worked on the car, WHY did they keep my car overnight? The [redacted] that called me did nothing for the situation, I asked for reimbursement for gas,toll,loss of remote and daughter's loss of wages and he said he couldn't help me.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
Business
Response:
Vehicle was not worked on as previously stated. Customer is going to bring vehicle to another dealer for recall. No further action will be taken by our dealership.