Curry General

We had moved from our previous residence in *** *** I called Curry Health.and found in order to set up for an annual physical which is fully covered by our insurance, I would need to first have a “New Patient Visit” (NPV) with that physicianI reiterated I only wanted a “Physical” which could count as an NPV but was informed I had to have the NPV before I could schedule another appointmentI therefore agreed to the NPV which was two months outOn 12/1/I went for my NPVThe visit went well I had no health complaints and the doctor (*** ***), did a very short inspection of my ears, listened to my heart and lungs, took my pulse and BP and asked me how I was feelingI have a prescription for *** *** *** meds and though I was not close to needed a new prescription, she arranged a new one at that timeThe entire time spent with in the room was 5-minutesTwo days after this visit on 12/3/I received a letter stating that Dr*** *** the Drwho was

As a direct result of the communication received from our patient through your efforts, Curry Health Network has taken steps to improve the patient experience during provider transition We welcome opportunities to improve processes and policies to ensure safe, quality healthcare and patient satisfaction, and apologize for the inconvenience As we have communicated to the patient in a voicemail of September 13, 2016, the related charges have been reversedShould any further billing be received by the patient, it is in error and should be reported to our business office by calling It is our hope that we have responded to the issues and concerns of both the patient and the Revdex.com in a manner which satisfies all parties concernedIt is the goal of Curry Health Network to provide excellent quality and compassionate care to the community of Gold Beach and our visitors Curry Health Network has improved the client experience during provider transitionThis change is a direct result of the communication received from our patient through your effortsWe apologize for the inconvenience. As we have communicated to the patient in a voice mail of September 13th, the billing for this incident has been removedAny further billing received by the patient is in error and should be reported to our business office. It is my hope that we have responded to the issues and concerns of both the client and the Revdex.comThank you again for the opportunity Best regards, Barbara AH***-*** RN., DNP, CENP

Complaint: [redacted]I am rejecting this response because:
Curry Health Network has failed in my opinion to justify their charging me for and failing to provide a suitable substitute for the "required" NPV. To make the claim that " the bills associated with this case were both reasonable and appropriate, given the care that had been provided." disregards that the specific purpose of the NPV.
The service to be provided at the NPV and the one I expected to be billed for was:
-placement with a Physician and a scheduling of a yearly Physical
CHN, failed utterly and completely to provide either of  these versions of "care".  
In my opinion I received no service or "care" other than meeting a person whom I would never see again and talking for five minutes.  I could have done the same thing in a coffee shop for under two dollars. I would have had the same health outcome and would have at least had coffee.
Sincerely,[redacted]

From: Meghan B[redacted] Sent: Thursday, September 01, 2016 7:32 AMSubject: Organization Response August 31, 2016  Dear Sir or Madam,  I want to thank you for allowing us the opportunity to address the Revdex.com complaint (#[redacted]).  Curry Health Network initially reviewed...

this case (a few months ago) and their investigation led them to determine that the bills associated with this case were both reasonable and appropriate, given the care that had been provided. In the months since first reviewing this case, however, we have brought on board some new partners within our Clinic Leadership Team, and we have identified that our clinics can – and should – work to improve the client experience during transition between providers. This client indeed experienced a rough transition between providers and ultimately ended up with additional expenses due to our lack of effective care coordination on our part. We – as an organization – recognize that we have a need to improve our process, maximizing continuity of care and minimizing inconvenience and expense to the client during times of transition. We apologize that it has taken us some time to work through the issues, and hope that our response now can help us all move forward.  We value our clients and our relationships, and we want to make things right. To that end, we are reversing the charges to this client, and have written him a letter indicating this proposed resolution.  It is my sincerest hope that we have sufficiently addressed the concerns of this client and the Revdex.com. Thank you again for this opportunity.    Best regards, MeghanMeghan B[redacted], RN BSN[redacted] CoordinatorCurry Health Network94220 4th StreetGold Beach, OR 97444