Curry Toyota

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becauseWHEN I SAID I HAD THE PROOF OF THE SECOND $CASH DOWN PAYMENT AND THE NEW CONTRACT THEY SAID "WELL THAT IS NOT PROOF" THEN THEY STARTED TO CLAIM THE CONTRACT WAS INCORRECTNOW OTHER ISSUES AROSEOBVIOUSLY THE AMOUNT OF MY CAR PAYMENT BUT.....THE DUE DATE WAS INCORRECT, (MY FIRST PAYMENT WAS PAST DUE BEFORE THE BANK SENT A BILL), ALSO [redacted] SENT IN A DIFFERENT MECHANICAL FAILURE SERVICE CONTRACT (I HAVE A COPY OF THAT SIGNED AND DATED CONTRACT BY THE VERY PERSON WHO TOOK MY SECOND DEPOSIT), ALSO [redacted] PAID MY TRADE IN VEHICALE'S BANK SO LATE THERE IS A PAST DUE FEE BALANCEBASICALLY THEY ASK FOR THE PROOF AND WHEN I OFFER TO SHOW THE PROOF THEY SAY "THE PROOF IS NO GOOD BECAUSE ITS INCORRECT) In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

We have spoken to [redacted] about his complaintThere was a paperwork error with the first set of contracts that he signedWe asked him to come in a second time to correct the errorHis inital down payment was for $3,We have no record here of him leaving a second depositWe have asked [redacted] if he can please provide some type of proof that he has left the second depositHe can notNo reciept, no bank or credit card informationWe have welcomed him to come in to discuss the matter furtherWe have never had a complaint of this typeWe will continue to investigate this with the customer

The manager who has been working with *** will be back here on monday morning*** *** has offered to sit with *** *** to go over all of his documents

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[How many times do we need to go over my paperwork? Everyone knows what it says and understands except for *** ***Its clear as day*** gave a pay off quote for days, *** took more than days to pay so there were fees added, I paid for 125,mile bumper to bumper warranty $deductible, *** *** never told the warranty department, and the most important thing is I put $down and *** *** told Toyota Finance I only put down $4000! How many people do I need to show my documents to for this to be resolved? ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseWHEN I SAID I HAD THE PROOF OF THE SECOND $3500 CASH DOWN PAYMENT AND THE NEW CONTRACT THEY SAID "WELL THAT IS NOT PROOF" THEN THEY STARTED TO CLAIM THE CONTRACT WAS INCORRECT. NOW OTHER ISSUES AROSE.. OBVIOUSLY THE AMOUNT OF MY CAR PAYMENT BUT.....THE DUE DATE WAS INCORRECT, (MY FIRST PAYMENT WAS PAST DUE BEFORE THE BANK SENT A BILL), ALSO [redacted] SENT IN A DIFFERENT MECHANICAL FAILURE SERVICE CONTRACT (I HAVE A COPY OF THAT SIGNED AND DATED CONTRACT BY THE VERY PERSON WHO TOOK MY SECOND DEPOSIT), ALSO [redacted] PAID MY TRADE IN VEHICALE'S BANK SO LATE THERE IS A PAST DUE FEE BALANCE. BASICALLY THEY ASK FOR THE PROOF AND WHEN I OFFER TO SHOW THE PROOF THEY SAY "THE PROOF IS NO GOOD BECAUSE ITS INCORRECT)  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We have spoken to [redacted] about his complaint. There was a paperwork error with the first set of contracts that he signed. We asked him to come in a second time to correct the error. His inital down payment was for $3,500.00. We have no record here of him leaving a second deposit. We have asked...

[redacted] if he can please provide some type of proof that he has left the second deposit. He can not. No reciept, no bank or credit card information. We have welcomed him to come in to discuss the matter further. We have never had a complaint of this type. We will continue to investigate this with the customer.

There was no fraud committed. [redacted] was in an accident that he had in his personal vehicle. He brought it to the body shop at Curry Toyota [redacted]. He was provided with a rental vehicle from Curry Toyota 0while his was being repaired. [redacted] had an accident...

in that vehicle aswell. This is the transaction in question. He was charged his deductible to fix Curry Toyota's vehicle that was damaged while he was driving and insuring it. After the deductible was collected Curry Toyota's car was deemed a total loss. The customer was then intitled to his refund. Curry was working with the customer and the insurance comapnies to sort out the matter. We do appologize that it took so long. The customer now has his repaired vehicle and the refund check for his $500.

Review: About 7 months ago, I brought my Toyota in for an oil change. When I went to pick it up, it made an awful noise, then, after a day, died in the parking lot of a nearby mall. I called my husband who came and picked me up, and then the dealer and left a message since it was a Sunday. They called me the next day, and after saying they couldn't find my car, then finding it and bringing it to the dealer, told me they'd left a bolt in the engine. They had to take the entire engine apart and I was without a car for several days. I finally asked for a loaner car which they gave me. When I went to drive home my car, the Check Engine light was on. It had never, ever been on before then. I called several times, and they said they would look at it. They looked at it and said they'd done all they could (they cleaned the spark plugs) and that I should put extra high octane in the tank when I filled it up. I tried this over and over, and called several times, but they said I was going to have to pay for repairs. I took it to two other dealerships since then, and they both tried to fix it, but said it was misfiring. I just want my car to pass inspection, and it will not pass with the light on.Desired Settlement: Fix the car so the check engine light goes off and it passes inspection, like they should have done the first time.

Consumer

Response:

At this time, I have not been contacted by Curry Toyota regarding complaint ID [redacted].

Sincerely,

I would like to state also that this is not the first time this dealer has 'accidentally' dropped a bolt into my engine during a routine maintenance visit. The last time was several years ago, which I had forgotten about but my husband reminded me of. It was also an older model Toyota, and the end result was that the car was never repaired properly, which caused me to have to purchase a new one. In this recent incident, once I had my car back, salespeople called me several times a week asking if I wanted to trade in my car for a new model. I do not believe this was accidental. Plus, I am now commuting to work in a much larger vehicle, costing me a great deal more in gas. The delay in response/service is not hurting them, but it is hurting me. I need my car fixed properly, and now.

Business

Response:

The business has responded. Please read below:[redacted]’s first repair was done a year prior to her coming in the check engine light. The check engine can be triggered for any number of reasons. One of the more common ones is not placing the gas cap back on properly after a fill up. This is the easiest to remedy by refilling the tank and letting it cycle through. When this does not cure the problem you have to look for other more complicated causes. There is a process and it was not covered under warranty so a technician needs to work on the vehicle to diagnose it. [redacted] did not want to pay for the diagnostic time or the repair which had nothing to do with the problem she had here a year prior. We know we did work on her vehicle one year ago but that does not mean that nothing else will ever go wrong with her car. They are complex machines and they do need maintenance and they will always have small problems over time. No parts on any car last forever. Cleaning her spark plugs may not be the fix they may need replacing. We tried to salvage the spark plugs by cleaning them before charging her to replace them. She chose to decline the work needed and took her car elsewhere to be inspected.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The business's response is unprofessional.Did they read the complaint? I very clearly stated that the checkengine light was on when I drove it home from the dealers' after they had lefta bolt in the engine. In fact, I brought it back no less than two timesto have the check engine issue resolved immediately after having picked it up from thedealer after their ‘repair’. Again, I state, the check engine light wason as I drove it home FROM THE DEALER. To state in their answer: “The check engine can be triggered for any number ofreasons. One of the more common ones is not placing the gas cap back onproperly after a fill up” indicates that this business is only interested in selecting facts that have nothing todo with the case. The check engine light had never, on anyoccasion, been on before; it was only on after the bolt was droppedinto my engine and they completed their repair of that problem. I brought the car back immediately and told them the light was on. As the business states, they cleaned the spark plugs to see if that would help. It did not. I brought it back again.The man I was dealing with told me that because the work (to fix the wayward bolt)too so long at the dealer (I was without my car for almost a month), and sinceit had been sitting so long there, it was possible the check engine light wason because some silt had settled into the engine or gas tank and that I shouldtry putting super unleaded gas in it for a time to see if that would work. I did that for two weeks, and the problem was not resolved. I brought it back again, a third time, and the man told me they couldn't do anything more, basically it was my problem. When a car is brought to a supposedly reputable dealer for a simple oil change, it isthe expectation that the car will come back in better condition than it wasleft in, not worse, and certainly not in an irreparable state with acondition that doesn’t allow it to pass a state inspection, and making the vehicle illegalto drive.It is an absolute insult for them to respondthat cars are “complex machines and they do needmaintenance and they will always have small problems over time. No parts on anycar last forever.” This has absolutely no bearing on the situation at hand. Also, do they believe that I will accept that asan answer? Would they respond to a male complainant in the same manner? As the dealer refused torepair the vehicle properly, I decided to continue to drive it until it neededinspection, and then bring it to them to fix the problem they, themselvescreated. At this point, I would preferthey not go near my car again, I would prefer monetary recompense, as I can seethat as a company they are not interested in doing what is right for theircustomers. The dealer did continue to contact me after I picked up the car – tosee if they could sell me a new one. I had to call a manager twice to get them to take my name and number out of their database. This reminded me of something else: as stated in my originalcomplaint, I had forgotten that this is exactly what this business did to mylast car that was an older model – they dropped a bolt into the engine – yes,the exact same 'mistake', and then within a month or two my car had to be junked. I soongot innumerable phone calls from the dealer asking me if I wanted a new car,they had no trouble contacting me back then repeatedly in that respect, just as they didthis time. That’s why I didn’t go back to them for as long as ten years or more. We only recently acquired this vehicle, as, after our last experiencethere we had stopped buying Toyotas. After having no trouble with a different brand of vehicle and a differentdealer, I’d been away so long I had completely forgotten not to go there.

Business

Response:

[redacted]’s complaint to the Revdex.com: After the initial minor engine repaircovered by Curry Toyota due to an error caused by a loose bolt falling into theengine during a coolant hose replacement, the next visit to Curry Toyota was17,345 miles and 11 months later. The vehicle was dropped off via our nightdrop system due to a check engine light concern. We contacted the customer forapproval to perform diagnostics to determine the cause of failure which isunrelated to the mechanical engine work done 17,345 miles and 11 months prior.Most check engine lights are caused by emissions related components, loose fuelcaps or poor maintenance (spark plugs, filters, oil changes etc..) and come onwithin 2 drive cycles of the computer detecting a problem, not 17,345 miles and11 months later[redacted] refused to grant permission to perform thenecessary diagnostic work to determine the root cause of the problem citing itmust be related to the prior engine repair. This is simply not the case and couldnot be determined without the proper diagnostic tests being performed.

Review: [redacted] EITHER ACCIDENTLY OR PURPOSELY MISSPLACED MY LAST DEPOSIT. $3500 CASH, HE TOLD ME HE WOULD CORRECT THE PROBLEM, HOW EVER THERE WAY OF CORRECTING THE PROBLEM WAS TO CHANGE PAPER WORK TO FIT THERE STORYDesired Settlement: MAKE RIGHT ON ALL MY DOWN PAYMENTS

Business

Response:

We have spoken to [redacted] about his complaint. There was a paperwork error with the first set of contracts that he signed. We asked him to come in a second time to correct the error. His inital down payment was for $3,500.00. We have no record here of him leaving a second deposit. We have asked [redacted] if he can please provide some type of proof that he has left the second deposit. He can not. No reciept, no bank or credit card information. We have welcomed him to come in to discuss the matter further. We have never had a complaint of this type. We will continue to investigate this with the customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved becauseWHEN I SAID I HAD THE PROOF OF THE SECOND $3500 CASH DOWN PAYMENT AND THE NEW CONTRACT THEY SAID "WELL THAT IS NOT PROOF" THEN THEY STARTED TO CLAIM THE CONTRACT WAS INCORRECT. NOW OTHER ISSUES AROSE.. OBVIOUSLY THE AMOUNT OF MY CAR PAYMENT BUT.....THE DUE DATE WAS INCORRECT, (MY FIRST PAYMENT WAS PAST DUE BEFORE THE BANK SENT A BILL), ALSO [redacted] SENT IN A DIFFERENT MECHANICAL FAILURE SERVICE CONTRACT (I HAVE A COPY OF THAT SIGNED AND DATED CONTRACT BY THE VERY PERSON WHO TOOK MY SECOND DEPOSIT), ALSO [redacted] PAID MY TRADE IN VEHICALE'S BANK SO LATE THERE IS A PAST DUE FEE BALANCE. BASICALLY THEY ASK FOR THE PROOF AND WHEN I OFFER TO SHOW THE PROOF THEY SAY "THE PROOF IS NO GOOD BECAUSE ITS INCORRECT)

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The manager who has been working with [redacted] will be back here on monday morning. [redacted] has offered to sit with [redacted] to go over all of his documents.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[How many times do we need to go over my paperwork? Everyone knows what it says and understands except for [redacted]. Its clear as day... [redacted] gave a pay off quote for 10 days, [redacted] took more than 10 days to pay so there were fees added, I paid for 125,000 mile bumper to bumper warranty $0 deductible, [redacted] never told the warranty department, and the most important thing is I put $7500 down and [redacted] told Toyota Finance I only put down $4000! How many people do I need to show my documents to for this to be resolved? ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a 2014 Toyota Corolla from Curry Toyota on July **, 2014. I received my billing statement on August **, 2014 with a payment due date of August **, 2014. The statement date was August **, 2014. On August **, 2014, I called Toyota Financial Services at ###-###-####. I explained to "[redacted]" that I thought it was unreasonable for Toyota to expect somebody to be given 2 days to get a check to them. I asked to have my due date changed. She couldn't help me and switched me to "[redacted]" a [redacted]. After much discussion, she finally agreed to change the due date but would not move up the mailing date of the statement. On August **, 2014, I called Toyota Financial Services at ###-###-#### and spoke to "[redacted]". I asked to have the billing statement date moved up since I live in New York, and the check needs to be mailed to Illinois. She refused. She explained that the problem occurred because the dealership (Curry Toyota) mailed them the paperwork late. Paperwork was received by Toyota Financial Services on August **, 2014 and that must remain the statement date no matter how inconvenient it will be for me. At this point, I am wondering if this is not a scam on the part of Toyota to collect late fees from unsuspecting consumers.Desired Settlement: Since this problem occurred because of basic incompetency and inefficiency on the part of Curry Toyota, I would like them to arrange through Toyota Financial Services to have my statement date moved up and to confirm that my due date will actually be changed, because I am now dubious that that will even happen.

Consumer

Response:

At this time, I have not been contacted by Curry Toyota regarding complaint ID [redacted].

Sincerely,

Business

Response:

The business has responded. Please read below: We spoke to [redacted]. The billing date is on a 30 day cycle from the contract date. Toyota Financial Services determines the cycle. This is in no way a scam. Toyota Financial Services did move her due date for her. We did speak to Toyota Financial Services on her behalf. All of this was explained to her.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This response is a blatant lie on the part of Curry Toyota. They never contacted me regarding this issue. Toyota Financial Services flatly refused to change the statement date. They did move the payment date up by several days, but I continue to receive my statement in the mail towards the end of the month with payment due on the [redacted] each month. [Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Once again we do not set the payment date we are not the lender.

Review: I was really trying to get a 4x4 for my wife, so I stop by curry Toyota mohegan lake ny, they couldn't get us into a vehicle that would fit our budget, so we decided to search elsewhere. At the time, they swipe my card for $500 dollars as a deposit for the vehicle. Almost 2 months later I still can't get my deposit back.. countless calls, going back and forth hitherto, nothing!Desired Settlement: Refund, and also pay for the overdraft on my account, My bank tried to retrieve the money but, they still wouldn't refund my money, so the temporary credit was reversed.

Business

Response:

After looking into the matter. I am not sure where the customers money is. I have the documentation from the bank that the customer disputed the charge and was returned the money on 1/**/2016. The customer is now stating that the money has been taken again. We do not keep card numbers on file. We do not have the money. I am trying to see if the customer can authorize the bank to speak to us so that we can figure out what has happened.