Curt Bean Lumber Company

Meredith Home Improvements has finally resolved the issue and completed the work to our satisfaction.I am happy that the company did eventually finish the job and even sent a year warranty on laborHowever, It has been a long road that I would encourage others to avoidI believe the only reason this issue was ever resolvedwas due solely to the intervention of Revdex.comI would not recommend hiring this company

Revdex.com, We have been in contact with the [redacted] family We are going to do whatever it takes to make them happy The crew that installed their project is no longer with us That crew did three projects with us, and then we let them go because The quality of work they were performing was not up to our standardsWe will be out to the [redacted] family's home this week to resolve the issuesI'm also going to contact the other two customers who had this crew install there project to see if there were any issues with there projects We apologize for the Connors inconvenience and will get it resolved right away This is not how we do business and we will get it resolved

Detailed account of work performed by Meredith Home Improvements since last complaint in July.List we gave Meredith of work we wanted re-done:Trim boards around windows and doors because original work was messy and workmanship poorReplace 1-square faucet coversInstalled so that box sticks out an inch or more from siding instead of being flush with houseSiding was not attached securely to house - keeps coming offGutters were also not attached well and keep coming off houseWould like a fresh year workmanship warranty due to the uncertainty that any of the work we've seen will be long lasting.July 13, 9:am Candace called and said that Chad may come with their new production manager on Monday to see what can be done to make things rightI told her that I wasn't a general contractor and wasn't knowledgeable about construction so I wanted her to send someone honest and knowledgeable to look at the previous job done and recommend what else needed re-done as well as fix what we noticed.July 20, Carl, project manager, and Chad viewed houseSaid trim should be replaced along with re-doing other siding issuesI expressed my other concerns and they said they would take care of it.Sep1, Received a call from CandaceSaid work would start Tuesthe 5th.Sep5-6, No one arrived on the 5th so I called several timesFirst, Carl said he would have to check with ChadLater, he said they were waiting on 1/circles (a trim piece for house that goes around the half circle windows) to arriveSep13, With no word from Meredith, a truck comes and drops off materials.Sep15, Finally got word from Carl who said they were starting work Monday.Sep18, 12:- 4:Chad's crew works on houseTook off old trim and replaced a few pieces, some of which was around sliding door on back deckHusband comes home and looks at workNotices vertical trim board is, again, not flush with adjacent board, so he pushes it lightlyWhen it moved he realized it wasn't even nailed in securely, so he tugged with his fingers and it came off easilyDiscovered the nails were not long enough to enter into the wood structure of the house and the trim board was nailed into foam board! Without thinking about the fact that I was standing beside him, he then tests the horizontal board above the sliding glass doorIt also falls off the house, but this time it hit me in the face bruising and cutting the bridge of my nose(See attached pictureWill try to attach video if possible)Sep19, Crew came to work 7:30-3:Apologized for accidentNever heard from Carl, production manager or management of Meredith about accidentWe just asked that the job be done right for once.Sep20, Crew worked 8-and left job for goodItems 1,3, and were addressedThat evening my husband came and checked things out the best he could and noticed that none of the J-channel had been attached(See attached picture) Without this...the wind has been catching the siding and banging it back against the houseThis is very loud and will likely result in it coming off the house with a more severe stormOne piece of siding has already come loose (See attached picture) My husband texted Chad and informed him of his concerns regarding the J-channelChad's initial response was that he was done and not coming back out, but it seemed like he changed his mind in his following text on Oct3.Sep 25, Called Candace to let them know Chad's crew had left all the construction trash in our driveway and ask when they would pick it upShe sounded like she was unaware of this and had someone pick it up the following dayI also mentioned the j-channel issueShe said Carl or Chad would call back.Sep26, Trash pick up.Sep28, No word about fixing problemCalled at 2:pm but there was no answer or machine to leave a message.Oct3, Chad writes, "I will be swinging in to check out the j channel and things this weekI just have to make timeI will let you know.Oct10, After I wrote to check on the situation, Chad wrote, "I'm really tryingI am so behindI have not forgot about you and gave you my word I would return for a dayPlease bare with me.Oct23, I texted Chad with no response.Nov8, I asked if he was planning to come back for if I should ask Carl? Nov9, Chad wrote, "Carl and I are working it out".There has been no communication since and I'm tired of being strung along.I have been trying to "bare with" ChadSince the construction accident that injured my face, he offered to install a garage man door that we purchased, saying, "It's the least I can do." He seems like a nice guy, but in the end, that doesn't get the job done right and eventually we are going to have to sell this house and the buyers will want the know their future house isn't going to keep falling apartWe just need it done right

To Whom It May Concern; From the outset of negotiations, Mr [redacted] was VERY difficult to deal withIn several conversations and emails, I explained that, “I will not continue to play games”, even before a contract was signedMeredith Home Improvements would like to reply to Mr***’s letter with the following five things: The Crew, [redacted] Contracting (see item No3) took all necessary precautions to prevent leaking water by building an appropriate damn on the roofUnfortunately, the rain and wind was unprecedented, which caused leakingMr***’s statement that MHI, “did not take regular procedures to protect” is untrue As regards the ceiling, there was already extensive existing damage throughout the entire buildingAs precautionary procedure, photos were taken before and after pictures to document any existing damageAny damage from the leak was minimal as shown in photosA professional carpet cleaner was hired to clean the floors where any leaking occurred, prior to calling the insurance company so no further damage would occurAs for the food, there were 6-boxes that contained non-perishable canned itemsThe cardboard boxes were damaged from the water (pictures can be provided)MHI asked for an itemized list of the perishable food that may have been damagedMr [redacted] did not send an itemized list, but rather a bill for $that stated “food compensation”MHI agreed to pay for itemized perishable items, but was not provided such [redacted] Contracting is a sub contractor of Meredith Home Improvements; See Exhibit 1, Item Noof the MHI ContractWe require all sub-contractors to carry their own Liability Insurance and Workers Compensation Insurance for such occasions, which is clearly stated in the contractWhen a sub-contractor is responsible for an accident, they have the option to fix the damage themselves if it is within the scope of their ability, or turn it into their insurance [redacted] Contracting chose to use their insurance because the damage was out of scope of their ability as it was internalIt was explained to Mr [redacted] in detail that we did not want to provide sub-par work to fix the internal damageMHI also has an umbrella insurance to ensure that each customer is protected, in any instance the sub-contractor’s insurance may have lapsedIn the case of Mr***, he was fully covered by [redacted] ContractingThe insurance company covered all damage, including the already existing damage When Mr [redacted] asked about Tax Exemption, MHI contacted their Supplier, who then contacted their corporate office, as well as the State to clarify what is tax exemptThe School is not exempt from paying the taxes on the material according to the State of PennsylvaniaSo MHI and Supplier went over and above and agreed to provide a $discount on material, which was clearly explained and passed along to Mr***He eagerly accepted the discount (The Supplier is willing to give any needed detail) Finally, not only did the 3rd Party [redacted] Roof Inspection pass with flying colors, but at the end of the project, Mr [redacted] asked Meredith Home Improvements to provide an estimate of work on the roof of [redacted] Church’s Priest’s homeWe respectfully declined

Please be informed that we received the confirmation and written documents from the State of Pennsylvania and the Borough of *** County about our church eligibility of the sales Tax exemption of our new Sunday School Annex roof of our *** *** *** *** church in ***This written documents were recently given to M***.Furthermore, we would like to point out that during the negotiation with MrM*** he agreed to apply a discount of $2,to bring his offered price close to the second lowest offerIn fact when we raised the question of the Sales Taxes exemption he adamantly stated that he has to apply it otherwise his company will be penalized by the StateHe couldn't find an answer for how come other contractors agreed to wave sales tax upon presenting the certificate of the church Tax Exemption.We only asking him to present us with the materials invoices of our roof which should show state sale taxes that we can ask a refund from the state of Pennsylvania.Thanking you for your assistance and help for trying to reach a resolution for this outstanding issue. *** ***

On Mon, Mar 20, at 3:PM, ** *** *** wrote:Hello Ms***Our pricing is proprietary information and we do not release pricing to any customers.Thank you,Ty M***"The best compliment a business can get is a referral"

On Tue, Mar 21, at 8:PM, *** *** ***> wrote: Dear Mrs, ***Following is our response to MrM*** recent message which is stated below.We understand and appreciate MrM*** concerns, and to overcome his concerns our church will be satisfied and content if M*** company will refund the church the total taxes they have paid for the materials they have purchased for our roof without revealing the itemized purchased prices or any related invoices.*** ***

We have spoken with Mr*** to resolve the issues that management was unaware ofWhen we first heard of the issue, it was the terrible snow storms and now with the rain we are waiting for the weather to clear upMr*** would like to be on site to do a walk through and we are trying to get
to his home this weekMy foreman has his paperwork on the issues and we have contacted him this morning to schedule when he can come out.Meredith Home Improvements has taken several efforts to immediately resolve the communication disconnect of this sortIt is very important to us that these these issues are handled promptly

Meredith Home Improvements has finally resolved the issue and completed the work to our satisfaction.I am happy that the company did eventually finish the job and even sent a year warranty on labor. However, It has been a long road that I would encourage others to avoidI believe the only reason this issue was ever resolvedwas due solely to the intervention of Revdex.comI would not recommend hiring this company

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

On Tue, Feb 14, at 11:AM, *** *** *** wrote:Hello,That is an easy one. We explained to her that the maximum warranty on a skylight is yearsWe explained to her that although her skylight may not have been leaking in the state it was in, when the
20+ year old skylight has the shingles all around it disrupted there is a potential for the brutal skylight to have issuesWe recommend that she replace the skylight due to its ageThey are not meant to last that longUnfortunately she does not want to change her sky lightWe sent out a repair crew to look at the roof and skylightThere is nothing wrong with the installation of the roofThe skylight could be leaking anywhere as it is brutal due to age. How do you recommend we rectify this with the owner? We did not remove skylightWe left existing

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com, We have been in contact with the [redacted] family.  We are going to do whatever it takes to make them happy.  The crew that installed their project is no longer with us.  That crew did three projects with us, and then we let them go because   The quality of work they were...

performing was not up to our standards. We will be out to the [redacted] family's home this week to resolve the issues. I'm also going to contact the other two customers who had this crew install there project to see if there were any issues with there projects.  We apologize for the Connors inconvenience and will get it resolved right away.  This is not how we do business and we will get it resolved.

Dear Revdex.com,I would like to respond to the complaint ID [redacted] — [redacted].I was unaware that I needed to reply in writing to the Revdex.com about this complaint. Due to several factors, Meredith Home Improvements was not able to get out to the address at [redacted]. promptly. We were able to finally take...

care of the issues, and have since fired a crew because of the issues this created, and immediately put into place several measures to make sure this does not happen in the future. We have also instituted a policy to get to all service calls within 3 business days of the initial complaint.Please let me know what further action may need to be taken to improve our position with the Revdex.com.Sincerely,Candace W[redacted]General ManagerMeredith Home Improvements[redacted]

To Whom It May Concern; From the outset of negotiations, Mr. [redacted] was VERY difficult to deal with. In several conversations and emails, I explained that, “I will not continue to play games”, even before a contract was signed. Meredith Home Improvements would like to reply to Mr. [redacted]’s letter with...

the following five things: 1.     The Crew, [redacted] Contracting (see item No. 3) took all necessary precautions to prevent leaking water by building an appropriate damn on the roof. Unfortunately, the rain and wind was unprecedented, which caused leaking. Mr. [redacted]’s statement that MHI, “did not take regular procedures to protect” is untrue. 2.     As regards the ceiling, there was already extensive existing damage throughout the entire building. As precautionary procedure, photos were taken before and after pictures to document any existing damage. Any damage from the leak was minimal as shown in photos. A professional carpet cleaner was hired to clean the floors where any leaking occurred, prior to calling the insurance company so no further damage would occur. As for the food, there were 6-7 boxes that contained non-perishable canned items. The cardboard boxes were damaged from the water (pictures can be provided). MHI asked for an itemized list of the perishable food that may have been damaged. Mr. [redacted] did not send an itemized list, but rather a bill for $2000 that stated “food compensation”. MHI agreed to pay for itemized perishable items, but was not provided such. 3.     [redacted] Contracting is a sub contractor of Meredith Home Improvements; See Exhibit 1, Item No. 9 of the MHI Contract. We require all sub-contractors to carry their own Liability Insurance and Workers Compensation Insurance for such occasions, which is clearly stated in the contract. When a sub-contractor is responsible for an accident, they have the option to fix the damage themselves if it is within the scope of their ability, or turn it into their insurance. [redacted] Contracting chose to use their insurance because the damage was out of scope of their ability as it was internal. It was explained to Mr. [redacted] in detail that we did not want to provide sub-par work to fix the internal damage. MHI also has an umbrella insurance to ensure that each customer is protected, in any instance the sub-contractor’s insurance may have lapsed. In the case of Mr. [redacted], he was fully covered by [redacted] Contracting. The insurance company covered all damage, including the already existing damage.  4.     When Mr. [redacted] asked about Tax Exemption, MHI contacted their Supplier, who then contacted their corporate office, as well as the State to clarify what is tax exempt. The School is not exempt from paying the taxes on the material according to the State of Pennsylvania. So MHI and Supplier went over and above and agreed to provide a $2250 discount on material, which was clearly explained and passed along to Mr. [redacted]. He eagerly accepted the discount.  (The Supplier is willing to give any needed detail). 5.     Finally, not only did the 3rd Party [redacted] Roof Inspection pass with flying colors, but at the end of the project, Mr. [redacted] asked Meredith Home Improvements to provide an estimate of work on the roof of [redacted] Church’s Priest’s home. We respectfully declined.

The customer ordered a generic payphone upper lock and key set on web order #[redacted]. The generic sets were not available at the time of their order so they were sent a higher quality [redacted] upper lock and key set - at no additional charge. The generic payphone lock sets have not been made for years...

and are only available when we have them in stock. We have the right to substitute a higher quality item if the original item is out of stock. The customer received a [redacted] and an industry standard upper lock and key set.  After reviewing the photo they sent to us and speaking with the customers husband, it turned out they thought if they have been sent the exact upper lock set shown in the photo on our website, they could have used the keys to open their present payphone lock. This is not correct.  I explained that there were literally thousands of key possibilities and there is no way for them to open a payphone lock with just any key. And there is no way to match their present lock with any key - the lock numbers and key numbers do not correlate for safety reasons, so no one could steal your money from your payphone. Even if they knew their key number it would be virtually impossible to find the correct key because no one has them all, there were thousands and thousands of keys! They could not open their present lock.  The customer did in fact, receive the [redacted] and an upper lock and key set. Their order is complete and at a higher quality then they ordered. If they wish to return the lock and key set I told them I had authorized the return under the terms of warranty and return policy. The return must be completed within 30 days of receiving their goods. This matter is closed, this order was fulfilled and customer service given way beyond normal! Thank you, Teresa - Office Manager

Detailed account of work performed by Meredith Home Improvements since last complaint in July.List we gave Meredith of work we wanted re-done:1. Trim boards around windows and doors because original work was messy and workmanship poor. 2. Replace 1-2 square faucet covers. Installed so that box sticks out an inch or more from siding instead of being flush with house.3. Siding was not attached securely to house - keeps coming off.4. Gutters were also not attached well and keep coming off house.5. Would like a fresh 10 year workmanship warranty due to the uncertainty that any of the work we've seen will be long lasting.July 13, 2017 9:20 am Candace called and said that Chad may come with their new production manager on Monday to see what can be done to make things right. I told her that I wasn't a general contractor and wasn't knowledgeable about construction so I wanted her to send someone honest and knowledgeable to look at the previous job done and recommend what else needed re-done as well as fix what we noticed.July 20, 2017 Carl, project manager, and Chad viewed house. Said trim should be replaced along with re-doing other siding issues. I expressed my other concerns and they said they would take care of it.Sep. 1, 2017 Received a call from Candace. Said work would start Tues. the 5th.Sep. 5-6, 2017 No one arrived on the 5th so I called several times. First, Carl said he would have to check with Chad. Later, he said they were waiting on 1/2 circles (a trim piece for house that goes around the half circle windows) to arrive. Sep. 13, 2017 With no word from Meredith, a truck comes and drops off materials.Sep. 15, 2017 Finally got word from Carl who said they were starting work Monday.Sep. 18, 2017 12:30 - 4:00 Chad's crew works on house. Took off old trim and replaced a few pieces, some of which was around sliding door on back deck. Husband comes home and looks at work. Notices vertical trim board is, again, not flush with adjacent board, so he pushes it lightly. When it moved he realized it wasn't even nailed in securely, so he tugged with his fingers and it came off easily. Discovered the nails were not long enough to enter into the wood structure of the house and the trim board was nailed into foam board! Without thinking about the fact that I was standing beside him, he then tests the horizontal board above the sliding glass door. It also falls off the house, but this time it hit me in the face bruising and cutting the bridge of my nose. (See attached picture. Will try to attach video if possible)Sep. 19, 2017 Crew came to work 7:30-3:30. Apologized for accident. Never heard from Carl, production manager or management of Meredith about accident. We just asked that the job be done right for once.Sep. 20, 2017 Crew worked 8-4 and left job for good. Items 1,3, and 4 were addressed. That evening my husband came and checked things out the best he could and noticed that none of the J-channel had been attached. (See attached picture) Without this...the wind has been catching the siding and banging it back against the house. This is very loud and will likely result in it coming off the house with a more severe storm. One piece of siding has already come loose (See attached picture).  My husband texted Chad and informed him of his concerns regarding the J-channel. Chad's initial response was that he was done and not coming back out, but it seemed like he changed his mind in his following text on Oct. 3.Sep 25, 2017 Called Candace to let them know Chad's crew had left all the construction trash in our driveway and ask when they would pick it up. She sounded like she was unaware of this and had someone pick it up the following day. I also mentioned the j-channel issue. She said Carl or Chad would call back.Sep. 26, 207 Trash pick up.Sep. 28, 2017 No word about fixing problem. Called at 2:00 pm but there was no answer or machine to leave a message.Oct. 3, 2017 Chad writes, "I will be swinging in to check out the j channel and things this week. I just have to make time. I will let you know.Oct. 10, 2017 After I wrote to check on the situation, Chad wrote, "I'm really trying. I am so behind. I have not forgot about you and gave you my word I would return for a day. Please bare with me.Oct. 23, 2017 I texted Chad with no response.Nov. 8, 2017 I asked if he was planning to come back for if I should ask Carl? Nov. 9, 2017 Chad wrote, "Carl and I are working it out".There has been no communication since and I'm tired of being strung along.I have been trying to "bare with" Chad. Since the construction accident that injured my face, he offered to install a garage man door that we purchased, saying, "It's the least I can do." He seems like a nice guy, but in the end, that doesn't get the job done right and eventually we are going to have to sell this house and the buyers will want the know their future house isn't going to keep falling apart. We just need it done right.