Curtain Call Costumes

I am not surprised to find that Curtain Call Costumes is not accredited by the Revdex.comThey produce products that appear to be dance costumes but area actually unsuitable for dancing Our studio purchased costumes for their lyrical dance competition only to find the material used was 2-way stretch, allowing for only side-to-side movement lest a serious costume malfunction occurIn speaking with a customer service representative, I was informed that was certainly an error on their part and it would be rectified in some manner However, upon following up, the company has stated that unless the costumes had never been worn - even tried on- they would do nothing to make good on their promise of providing adequate quality costumes Needless to say, we will not use this company again and would highly recommend that anyone contemplating ordering costumes from Curtain Call Costumes do so will an caveat emptor mindset

November 7, 2014
Dear [redacted],Thank you for notifying us of the complaint received via the Revdex.com. We strive to provide our customers with the best possible service, and you’ll be happy to know that this situation was resolved with our customer prior to receiving your...

letter,Our returns and exchange policy on Footwear clearly states, “Returns will not be processed if items are worn or soiled.  Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable. ” When we received the shoes from the customer, it was evident to us that the shoes had been worn. The shoes showed extensive scratches on the taps (a sign that the tap shoes had been danced in). The ballet slippers showed discoloration on the bottom of the soles, which is also another indication that the shoes were worn for more than just trying them on. For this reason, our Returns coordinator sent the shoes back to the customer. When the customer called us because the shoes had been returned, our Customer Service Manager agreed to personally look at the shoes if the customer wanted to send them back. This time, not only did our Customer Service Manager inspect the shoes, myself, our Director of Marketing, and our President of Retail Operations all came to the same conclusion that the shoes had been worn. Our Customer Service Manager reached back out, and notified the customer that we would not be processing the return in accordance with our policy.I received notification that the customer was given my direct line to call, as she was not satisfied with our refusal to take back the shoes. The customer left me a voicemail on October 24th and 27th. I was out of the office both days, and returned the call on 10/28. I advised the customer why we have the return policy that we do, and that it is standard procedure within the footwear industry. I also confirmed that I had seen the shoes in question, and agreed with our Returns area and Customer Service Manager that the shoes had been worn. In an effort to please our customers, I would refund the customer the amount she paid for the shoes. However, the shipping charges would remain on the account, This refund occurred on 10/31.
Please advise if you need any further explanation. Thank you again for bringing these matters to our attention.
Sincerely,Amy I
Curtain Call Costumes Director of Sales

Review: Made a purchase from the company in question. Purchase two ballet shoe and two tap shoe. Shoes was too small and too large, was returned back to company on 10/4. Company return package back to me with one ballet shoe and the two tap shoe, 'stating that scratch marks on metal of tap shoe and soil marks on ballet shoe". I called company spoke with customer service manager, Craig K[redacted], was told to return shoe back addressing it to his attention and he'll credit my card for the difference including my second shipping cost for sending the package back. On 10/24/14 I received a call from Craig K[redacted] refusing to credit my card he promised he'll refund. I tried calling and speaking to the owner and Craig's boss he identified after his many refusal to provide me the number to his boss Amy I[redacted] and owner Roy C[redacted].Desired Settlement: I would like for them to refund my card for the three shoe they have in their position and my second shipping cost.

Business

Response:

November 7, 2014Dear [redacted],Thank you for notifying us of the complaint received via the Revdex.com. We strive to provide our customers with the best possible service, and you’ll be happy to know that this situation was resolved with our customer prior to receiving your letter,Our returns and exchange policy on Footwear clearly states, “Returns will not be processed if items are worn or soiled. Items returned in used condition will be returned to customer at the customer’s expense. Shipping charges are not refundable. ” When we received the shoes from the customer, it was evident to us that the shoes had been worn. The shoes showed extensive scratches on the taps (a sign that the tap shoes had been danced in). The ballet slippers showed discoloration on the bottom of the soles, which is also another indication that the shoes were worn for more than just trying them on. For this reason, our Returns coordinator sent the shoes back to the customer. When the customer called us because the shoes had been returned, our Customer Service Manager agreed to personally look at the shoes if the customer wanted to send them back. This time, not only did our Customer Service Manager inspect the shoes, myself, our Director of Marketing, and our President of Retail Operations all came to the same conclusion that the shoes had been worn. Our Customer Service Manager reached back out, and notified the customer that we would not be processing the return in accordance with our policy.I received notification that the customer was given my direct line to call, as she was not satisfied with our refusal to take back the shoes. The customer left me a voicemail on October 24th and 27th. I was out of the office both days, and returned the call on 10/28. I advised the customer why we have the return policy that we do, and that it is standard procedure within the footwear industry. I also confirmed that I had seen the shoes in question, and agreed with our Returns area and Customer Service Manager that the shoes had been worn. In an effort to please our customers, I would refund the customer the amount she paid for the shoes. However, the shipping charges would remain on the account, This refund occurred on 10/31.Please advise if you need any further explanation. Thank you again for bringing these matters to our attention.Sincerely,Amy ICurtain Call Costumes Director of Sales