Curtis Automotive Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Please note:
This issue was not resolved in the manner described by MrCurtisWhen I contacted the Revdex.com about this issue he called and threatened me with a repair bill the same dayI also reported this entire action to the Virginia Department of Motor Vehicles Law Enforcement Division in Bristol VirginiaSpecial Agent *** *** from that office investigated the incident after I completed a Citizens Complaint and confronted MrCurtis with the information (same information I forwarded to the Revdex.com) on 5-6-and MrCurtis suddenly changed course and decided that he did in fact owe me the funds disputed and that there was no "repair bill" after being confronted and facing DMV actions due to his business practicesSpecial Agent *** contacted me while at the business and in the presence of MrCurtis to obtain my mailing address and to notify me of MrCurtis revelation that he owed me the disputedAgent *** advised me later that he in fact saw the refund check written and given to someone to mailOnly then, and with law enforcement intervention, did MrCurtis remedy the situationI was not responsible for employees of the business making "mistakes" or "not doing what he was told"I paid my sales tax and fees in advance and now I have to pay it with interest for the length of the contractIn hindsight, I am receiving the funds I paid Curtis Automotive but I still lost money in the endAnd as far as MrCurtis advancing personal private information regarding the status of my auto loan and the "repossession" of my car....this statement is false..I still have my car and I am in good standing with the lending bank but this presumption is not, and was not, MrCurtis' information to enter into the public conversation and is an example of the the kind of interaction I had endured with this business since confronting them with their actionsIt is resolved but not as MrCurtis statedThank you for you assistance and your time
Regards,
*** ***

The monies that the customer is in question about was actually down payment.  She and her then boyfriend, [redacted] had came to the dealership wanting to purchase 2010 dodge charger awd.  I had $15485 in the car (which can be proven by invoice from the sale) and all the bank would finance...

was $15900.00 including everything.  If I done the deal with taxes and all, I would have made nothing. In fact, I would have went in the hole.  I explained to the customer that they would have to pay $512.00 down as I could not pay their taxes too.  My salesman at the time, structured the deal in the computer, and apparently did not listen to me and showed $15900.00 financed including taxes.  The customer did pay $100 cash, and $412.00 in a check.  This $512.00 was my entire profit on this deal.  Less than a month later, the customer came in the car lot with a very irritable attitude, saying the car needed over $1000.00 in repairs to the front end, and that [redacted] Chrysler would not cover it under warranty.  I personally consoled her, gave her a vehicle to ride, and repaired her vehicle with her paying little over a hundred dollars for the part, (which was half my cost)  I charged her nothing for the labor, the loaner car, the shop supplies, etc,.  remember, this bill was over $1000.00 at the Chrysler Store, in fact, I believe it was $1200.00.  It cost her a little over a hundred dollars.  Keep in mind that I was under NO OBLIGATION to do this repair, I did it out of compassion for her.  I get a little perplexed at her accusing us "verbally abusing" her, as all of my employees that were present at the time she came in, talked about what an evil disposition she had.
Nevertheless, Here is the summary of my actions. I received $15900 from the bank, $512.00 in her check/ cash for a total of $16412.00 received total.  After buying the car for 15485, paying the taxes, eating the labor, 1/2 parts for her repair, loaner car, and refund of her $512.00 because my salesperson did not structure correctly, my total cost on this deal was $17109.00.  So, my total net loss on this deal is $1209.00 which can be verified by my accountant.  I find it brutally eye opening that people latch onto a technicality for monetary gain.
in conclusion, I have certified mailed her a check back for the amount of money that she paid for sales tax, and have ask her never to step on my property again.  I am still this day in good standing with the co-buyer [redacted], who knows everything I have said is true, and still frequents my establishment.  He also let me know that she had lost the vehicle to repossession, and was just wanting money.  Anyway, consider this matter as closed, She has been refunded money THAT WAS NOT HERS, but I did refund as to cheaper than dragging everyone to court who was involved, and probably losing on poor structure of deal sheet.  We have a greater judge who will judge us all, me...and Ms. [redacted] as well
 
Thank you,
Jeff Curtis, Pres.

Review: On November 16th, 2013 I bought a 2010 Dodge Charger from Curtis Automotive. I paid the DMV fees and sales tax out of my pocket with a check. The check was noted "Sales Tax" and was deposited by Curtis Automotive. In the contract it has been found that the total price of the purchase INCLUDED the fees and sales tax and therefore was financed into the amount of the vehicle. Curtis Automotive defrauded me out of over 500 dollars by accepted payment for State fees and then adding itto the contract and receiving it a second time from the bank. When I attempted to contact the owner about this issue I was cursed and told to not come back. I sent copies of all correspondence in a certified mail letter on February 2, 2012 and it was accepted but I have not been contacted again.Desired Settlement: I want a refund of these monies that the dealership collected from me twice and to be treated with professionalism when dealing with this business

Business

Response:

The monies that the customer is in question about was actually down payment. She and her then boyfriend, [redacted] had came to the dealership wanting to purchase 2010 dodge charger awd. I had $15485 in the car (which can be proven by invoice from the sale) and all the bank would finance was $15900.00 including everything. If I done the deal with taxes and all, I would have made nothing. In fact, I would have went in the hole. I explained to the customer that they would have to pay $512.00 down as I could not pay their taxes too. My salesman at the time, structured the deal in the computer, and apparently did not listen to me and showed $15900.00 financed including taxes. The customer did pay $100 cash, and $412.00 in a check. This $512.00 was my entire profit on this deal. Less than a month later, the customer came in the car lot with a very irritable attitude, saying the car needed over $1000.00 in repairs to the front end, and that [redacted] Chrysler would not cover it under warranty. I personally consoled her, gave her a vehicle to ride, and repaired her vehicle with her paying little over a hundred dollars for the part, (which was half my cost) I charged her nothing for the labor, the loaner car, the shop supplies, etc,. remember, this bill was over $1000.00 at the Chrysler Store, in fact, I believe it was $1200.00. It cost her a little over a hundred dollars. Keep in mind that I was under NO OBLIGATION to do this repair, I did it out of compassion for her. I get a little perplexed at her accusing us "verbally abusing" her, as all of my employees that were present at the time she came in, talked about what an evil disposition she had.

Nevertheless, Here is the summary of my actions. I received $15900 from the bank, $512.00 in her check/ cash for a total of $16412.00 received total. After buying the car for 15485, paying the taxes, eating the labor, 1/2 parts for her repair, loaner car, and refund of her $512.00 because my salesperson did not structure correctly, my total cost on this deal was $17109.00. So, my total net loss on this deal is $1209.00 which can be verified by my accountant. I find it brutally eye opening that people latch onto a technicality for monetary gain.

in conclusion, I have certified mailed her a check back for the amount of money that she paid for sales tax, and have ask her never to step on my property again. I am still this day in good standing with the co-buyer [redacted], who knows everything I have said is true, and still frequents my establishment. He also let me know that she had lost the vehicle to repossession, and was just wanting money. Anyway, consider this matter as closed, She has been refunded money THAT WAS NOT HERS, but I did refund as to cheaper than dragging everyone to court who was involved, and probably losing on poor structure of deal sheet. We have a greater judge who will judge us all, me...and Ms. [redacted] as well

Thank you,

Jeff Curtis, Pres.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Please note:

This issue was not resolved in the manner described by Mr. Curtis. When I contacted the Revdex.com about this issue he called and threatened me with a repair bill the same day. I also reported this entire action to the Virginia Department of Motor Vehicles Law Enforcement Division in Bristol Virginia. Special Agent [redacted] from that office investigated the incident after I completed a Citizens Complaint and confronted Mr. Curtis with the information (same information I forwarded to the Revdex.com) on 5-6-14 and Mr. Curtis suddenly changed course and decided that he did in fact owe me the funds disputed and that there was no "repair bill" after being confronted and facing DMV actions due to his business practices. Special Agent [redacted] contacted me while at the business and in the presence of Mr. Curtis to obtain my mailing address and to notify me of Mr. Curtis revelation that he owed me the 512.14 disputed. Agent [redacted] advised me later that he in fact saw the refund check written and given to someone to mail. Only then, and with law enforcement intervention, did Mr. Curtis remedy the situation. I was not responsible for employees of the business making "mistakes" or "not doing what he was told". I paid my sales tax and fees in advance and now I have to pay it with interest for the length of the contract. In hindsight, I am receiving the funds I paid Curtis Automotive but I still lost money in the end. And as far as Mr. Curtis advancing personal private information regarding the status of my auto loan and the "repossession" of my car....this statement is false..I still have my car and I am in good standing with the lending bank but this presumption is not, and was not, Mr. Curtis' information to enter into the public conversation and is an example of the the kind of interaction I had endured with this business since confronting them with their actions. It is resolved but not as Mr. Curtis stated. Thank you for you assistance and your time.

Regards,

Review: bought a truck had less than a week and found the head gasket to be blown asked them to help replace the parts and repairs in the amount of 4200 asked thm to pay half of cost to fix received nothing except a run around offered no solution was told sorry for your luck.Desired Settlement: want the truck fixed and provide work vehicle till repaired or pay half of cost.

Business

Response:

Response:

The customer bought a used 2004 diesel truck with 140000 miles on it. It was in good mechanical shape when they purchased, and they did test drive the vehicle. They bought the vehicle "as is" with no warranty, and understood this at the time of purchase. They called approx. a week later, and said that they needed a thermostat for the truck, which I agreed to pay for. ($91.00) A few days later they (the wife) called and said they were bringing the truck back, that they felt it had a head gasket leaking and was $5500 to repair. I let her know that there was no warranty on the truck, and it was "as is" and under Virginia Law, there is no return policy, nor cooling off period. Her husband still came the next day, and I told him that I could not, nor would not pay a $5500.00 bill on the truck, that it was used, and its just something that happens to used cars sometimes. I did tell him that he could buy the parts at my wholesale cost through my suppliers, and he said he wanted me to pay half the bill. I countered with, "money is money, what if I get a mechanic to do it wholesale," which I did. I told him it would cost him out of pocket $2500.00 for the total repair. I would also give him substitute transportation while the mechanic, (located in NC) was working on his truck, and provide the drivers to get the truck there and back. He told me that would be acceptable. Again this is better that what he offered, half the bill, which would left him owing $2750 instead of $2500.00 I thought everything was set, and then I get a visit from the Virginia Motor Vehicle Dealer Board agent, [redacted], who investigates, and calls The [redacted] from my office to tell her that they signed off on "as is" and there was absolutely no liability from the dealer. Mr. [redacted] said that she was exceptionally nice, and was very cordial, and said that the dealer and her husband had worked out a deal. Now I receive this complaint from Revdex.com and truthfully, I am getting aggravated. I STRESS: I AM NOT RESPONSIBLE FOR ANY AND ALL REPAIRS FOR THIS VEHICLE. IT IS AN AS IS SALE, NO WARRANTY, THAT WAS SIGNED OFF BY THE CUSTOMER. I am starting to reconsider my offer period, it seems that she has plenty of time to file complaints with every agency she can find. I have done nothing wrong, I am not obligated legally, morally, or ethically to do anything for this customer, and quite frankly I'm reconsidering doing anything for them.

Consumer

Response:

I have reviewed the response offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

First of all he knew the vehichle was messed up my husband brought it to his attention on the same day we tried it out and he said it was fine nothing was wrong and as far as us filing claims with everyone we tried to find out what we could do especially for what we paid for this truck and this is not the first vehichle we have gotten from them that was pure junk that is all he sells the public should be aware of people like this who try and take advantage of other people.