Curtis Chance Realty

In response to Revdex.com Complaint ID [redacted] , Hanes sent an email to [redacted] to apologize for the problems with receiving the incorrect order on 3/8/ We apologized for this mistake and have taken action with our shipping department to prevent this problem in the future As requested, a full refund credit was issued for $ on 3/8/as the result of her phone call to Hanes Customer Service On 3/18/we also sent out the correct shipment for free to be delivered on Saturday 3/19/as requested An attempt to deliver the corrected order was made at 9:20AM on Saturday 3/19/16, but there was no one available to accept the package A second attempt to deliver the correct order will be made on Monday 3/21/ The tracking number for this UPS delivery is [redacted] Please let us know if we can provide further assistance on this Revdex.com Complaint Sincerely, Julie Jenkins

In response to this complaint and [redacted] 's previous complaints to the Revdex.com about returns, we have done a thorough search and have not found that we received the retuned products Our guarantee states that that we will gladly refund the purchase price if not satisfied On 3/21/in response to previous Revdex.com compalint we issued a refund for $ We also show that we issued a refund for $on 8/26/again in response to a previous Revdex.com compalint These two refunds addressed all possible outstanding returns he could have because Hanes.com has now served Mr [redacted] with replacements and refunds that exceed the value all merchandise purchased from Hanes.com As a final goodwill gesture, we did send complimentary merchandise that can not be replaced or refunded in the future This merchandise was delivered to Mr [redacted] on 8/11/ We received a follemail confirming delivery.Please let me know if I can provide further assistance on this complaint.Thank you!Julie J [redacted]

In response to Revdex.com Complaint ID # [redacted] , Hanes has sent an email to [redacted] We apologized for the problems that we have had with the delivery of the items that [redacted] ordered due to a backorder and communication problems We are working directly with our Inventory Control department to address these concerns We show that Hanes.com shipped out her complete order on 6/30/and that it is expected to be delivered by USPS on 7/6/ We have also issued a full refund for $to her account on 7/1/for this order and have offered a complimentary item due to this inconvenience and delivery delay Please let me know if we can provide further assistance with this complaintSincerely, Julie J [redacted]

Dear MsDiaz, In response to the Revdex.com Complaint ID [redacted] , we have contacted Mr [redacted] concerning his request to unsubscribe from Hanes.com email promotions on 11/27/We did unsubscribe his email address on 11/27/and show that all emails from our company should have stopped on 12/2/ There was also a second email address in his household that received promotion emails that was unsubscribed on 12/2/ We asked him to let us know if there have been any further emails after 12/2/and we will investigate immediately We also apologized for this inconvenience We appreciate your bringing these concerns to our attention and hope you will let us know if we can provide further assistance in addressing this complaint Sincerely, Julie J [redacted] Hanes.com Office of the President 1-800-832- Ext [email protected]

I am rejecting this response because: I still have not rec'd my order. It's been weeks. Just send me what I ordered. Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I did finally receive the order, but I should not have had to wait so long, receive a dismissive "it's on backorder" when I made my first inquiry (if I hadn't asked about the order I would have rec'd nothing), and had to make a Revdex.com complaint just to get what I ordered and paid forWhoever is in charge and making the decisions to treat long-time loyal customers like this needs to be fired
Regards,
*** ***

Dear MsMace, Thank you for
contacting Hanes about the Revdex.com complaint ID#***We spoke to Mrs*** by phone concerning the problems she had with
the return of the wrong merchandise to Hanes Brands Incin error. As we
discussed on the phone, we sent Mrs *** a
check for $to cover the expense of the item that was lost in mailIt will be delivered to MrsStorey on 8/8/ We
appreciate this opportunity to correct this problem for her. Please let me know if I can provide further
assistance with this complaint
Sincerely,
Julie J***
Hanes Brands Inc
Office of the President
800-832-Extension
julie.j***@hanes.com

Dear MsNeal , In response to this Revdex.com complaint , we spoke to Marsha *** by phone . As we discussed , we show that we delivered these two complimentary bras on January 20,through UPS. We are very sorry to learn that she did not receive those on
that date and have reshipped out two more complimentary bras in the color s black and white. These two complimentary bras have been shipped out though UPS for delivery on Thursday February 8,2018. Please let me know if there is anything further we can do to assist you Sincerely, Julie *** Hanes Brands IncOffice of the President 800-*** Extension

In response to Revdex.com complaint ID # ***, after several attempts Hanes Customer Service spoke to *** *** by phone on 1/18/17 to apologize for the disappointment caused by the cancellation of his orders and to explain that the pending charges on PayPal were
voided and never charged for his three orders. We are sorry that the demand for this product far exceeded expectations resulting in these cancellations. As requested, Mr*** provided us with his selection of replacement items that were shipped out for UPS delivery on 1/19/17. Mr*** appreciated the call and was pleased with the replacements that were sent. Thank you for bringing his concerns to our attention. Please let me know if we can provide further assistance with this complaint resolution.Sincerely,Julie J***Hanes Brands Inc.Customer Service Manager

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12612265, and find that this resolution is satisfactory to me.
Regards,
Marsha ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to this rejection, we have sent an email to Ms*** to apologize for her not receiving the three packages of Shapers that we show were delivered by USPS on 7/6/16. On 7/8/we sent out another six packages of the Shapers to deliver the original three packages on the order and a complimentary order of three packages in addition to the full refund for $on 7/1/16. We hope that this delivery by UPS on 7/12/at 4:55PM of these six packages of Shapers along with this full refund will make amends for this inconvenience to her Please let me know if we can provide further assistance with this complaint. Sincerely, Julie J***

I am rejecting this response because: I still have not rec'd my order. It's been weeks. Just send me what I ordered.
Regards,
[redacted]

In response to Revdex.com Complaint ID
[redacted], Hanes sent an email to [redacted] to apologize for the problems with receiving
the incorrect order on 3/8/16.   We apologized for this mistake and have taken
action with our shipping department to...

prevent this problem in the future.  As requested, a full refund credit was issued
for $94.56  on 3/8/16 as the result of
her phone call to Hanes Customer Service. 
 On 3/18/16 we also sent out the
correct shipment for free to be delivered on Saturday 3/19/16 as requested.   An attempt to deliver the corrected order
was made at 9:20AM on Saturday 3/19/16,  but there was no one available to accept the
package.  A second attempt to deliver the correct order will be made on Monday
3/21/16.  The tracking number for this UPS
delivery is [redacted].  Please
let us know if  we can provide further
assistance on this Revdex.com Complaint.
 
Sincerely,
Julie Jenkins

In response to Revdex.com Complaint ID #[redacted], Hanes has sent an email to [redacted].  We apologized for the problems that we have had with the delivery of the items that [redacted] ordered due to a backorder and communication problems.  We are working...

directly with our Inventory Control department to address these concerns .                                         ...⇄ We show that Hanes.com shipped out her complete order on 6/30/16 and that it is expected to be delivered by USPS on 7/6/16.  We have also issued a full refund for $50.96 to her account on 7/1/16 for this order and have offered a complimentary item due to this inconvenience and delivery delay.  Please let me know if we can provide further assistance with this complaint. Sincerely, Julie J[redacted]

In response to this complaint and [redacted]'s previous complaints to the Revdex.com about returns, we have done a thorough search and have not found that we received the retuned products .  Our guarantee states that that we will gladly refund the purchase price if not...

satisfied.  On 3/21/15 in response to previous Revdex.com compalint we issued a refund for $399.62.  We also show that we issued a refund for $90 on 8/26/14 again in response to a previous Revdex.com compalint.  These two refunds addressed all possible outstanding returns he could have because Hanes.com has now served Mr. [redacted] with replacements and refunds that exceed the value all merchandise purchased from Hanes.com.  As a final goodwill gesture, we did send complimentary merchandise that can not be replaced or refunded in the future.  This merchandise was delivered to Mr. [redacted] on 8/11/16.   We received a follow-up email confirming delivery.Please let me know if I can provide further assistance on this complaint.Thank you!Julie J[redacted]

Dear Ms. Diaz,                  
In response to the Revdex.com Complaint
ID [redacted], we have contacted Mr. [redacted] concerning his request
to unsubscribe from Hanes.com...

email promotions on 11/27/15 . We did unsubscribe
his email address on 11/27/15 and show that all emails from our company should have stopped on 12/2/15. 
There was also a second email address in
his household that received promotion emails that was unsubscribed on 12/2/15.  We asked him to let us know if there have been any
further emails after 12/2/15 and we will investigate immediately.  We also apologized for this inconvenience.                                 ...⇄ />  We
appreciate your bringing these concerns to our attention and hope you will let
us know if we can provide further assistance in addressing this complaint.
 Sincerely,
Julie
J[redacted]
Hanes.com
  
Office
of the President
1-800-832-0594 
Ext. 8731
[email protected]

What's the issue?  You already posted that message to me twice in emails.  I responded that those items were in-store bought and besides Hanes.com just dumped all their customer data last year and we all had to create new accounts.  So, how fair is that - you seem to be the only one with that data.  Plus I emailed you that the t-shirts you sent have blood stains on them and the briefs are too small and I had to order them myself from Target.com last Saturday.  As for limiting my participation in the Hanes Guarantee - I will fax a letter to the Hanes president today to inquire.  Thank you.
Regards,
[redacted]