Curtis Home Improvements

Curtis Home Improvements, LLC received a letter dated August 11, from the Revdex.com in our mailbox yesterday (8/18) regarding this complaintI understand that days past this date is 8/18, so that is why this response comes a day lateA timeline of events between Mr [redacted] and Curtis Home Improvements:January 15: Email from Curtis Home Improvement ("CHI") to Mr [redacted] with ball park figures for his addition project.February 2: CHI emailed Mr [redacted] to folland CHI was notified about another contractor that may be bidding on the project.February 2: CHI received an email from Mr [redacted] checking / confirming the cost of the plansFebruary 3: CHI responded to February email.February 26: CHI received an email from Mr [redacted] approving our company to move forward only with obtaining a set of plans for the project from an architect.March 7: Scheduled a meeting between CHI, architect, and Mr [redacted] for 3/9/2016March 11: Sent the official contract for $2,to obtain building plans (see [redacted] )March 14: Received signed contract from Mr [redacted] Mr [redacted] paid $2,directly to the architect [redacted] April 19: The architect emailed Mr [redacted] a preliminary set of drawings (1st set)April - May 11: The architect and Mr [redacted] communicate directly about changes to the plansMay - May 31: More revisions between Mr [redacted] and the architect.June 7: CHI received the plans from the architect to officially bid Mr [redacted] projectCHI sent an email to Mr [redacted] advising that we would be working on the bid now that we have an approved set of plans from the architect.August 15: CHI sent an email to the homeowner (prior to receiving the notice from the Revdex.com) apologizing and attempting to make amends for missing his correspondence(see [redacted] )Mr [redacted] sent emails to CHI on July and July that went unnoticed in Mark C [redacted] inbox so that is why we did not respond to thoseOn August 15, MrCurtis did a search in his inbox for emails and that is when he discovered the unopened and unanswered emailsMr [redacted] paid $2,for a set drawings to acquire permits (see [redacted] contract)Even though we estimated a turnaround time of weeks to Mr [redacted] , it took more than weeks for the architect and Mr [redacted] to go through necessary revisions to get to an approved set of plans for MrCurtis to bid the projectThe architect and Mr [redacted] spent a good amount of time going back and fort on revisions to the preliminary plans and after speaking with the architect he believes he is 85-90% complete with the contracted workI understand that Mr [redacted] is upset with the lack of response from our company, and I would be upset as well knowing that I have paid a company for a product and that has yet to be deliveredHowever, given the fact that the architect is 85-90% finished we do not believe a full refund is due to Mr [redacted] We have spoken with the architect and he said if we want to move forward with finishing the drawings as contracted he can have that set of plans to the homeowner within 2-weeksPlease note that he gave this time frame because the architect has a family vacation scheduled and will not be in town for a portion of this time; it is not indicative of the time he needs to spend to get the final set of plans doneIn the alternative, if Mr [redacted] wants a refund we believe a refund of $is appropriate given the amount of time the architect has spent on this project.Also, we have no problems immediately returning the original blue prints from and to Mr [redacted] .We did apologize to Mr [redacted] for not responding to his emails, it was not done in a malicious nature, it was simply an error on our part of not being more responsive to the emails we were receiving

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI spoke to Mark Curtis on the phone on August 23, The state of the plans was discussed and he stated that his office will contact the architect to facilitate the plans being finalizedThis finalization will include the ceiling in the living room that will be significantly impacted as part of the additionI will wait for the business to perform this action (supposedly in the next three weeks) and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted]

Curtis Home Improvements, LLC received a letter dated August 11, from the Revdex.com in our mailbox yesterday (8/18) regarding this complaintI understand that days past this date is 8/18, so that is why this response comes a day late. A timeline of events between Mr*** and Curtis Home
Improvements:January 15: Email from Curtis Home Improvement ("CHI") to Mr*** with ball park figures for his addition project.February 2: CHI emailed Mr*** to folland CHI was notified about another contractor that may be bidding on the project.February 2: CHI received an email from Mr*** checking / confirming the cost of the plansFebruary 3: CHI responded to February email.February 26: CHI received an email from Mr*** approving our company to move forward only with obtaining a set of plans for the project from an architect.March 7: Scheduled a meeting between CHI, architect, and Mr*** for 3/9/2016March 11: Sent the official contract for $2,to obtain building plans (see ***)March 14: Received signed contract from Mr***Mr*** paid $2,directly to the architect *** ***April 19: The architect emailed Mr*** a preliminary set of drawings (1st set)April - May 11: The architect and Mr*** communicate directly about changes to the plansMay - May 31: More revisions between Mr*** and the architect.June 7: CHI received the plans from the architect to officially bid Mr*** projectCHI sent an email to Mr*** advising that we would be working on the bid now that we have an approved set of plans from the architect.August 15: CHI sent an email to the homeowner (prior to receiving the notice from the Revdex.com) apologizing and attempting to make amends for missing his correspondence(see ***)Mr*** sent emails to CHI on July and July that went unnoticed in Mark C*** inbox so that is why we did not respond to thoseOn August 15, MrCurtis did a search in his inbox for emails and that is when he discovered the unopened and unanswered emails. Mr*** paid $2,for a set drawings to acquire permits (see *** contract)Even though we estimated a turnaround time of weeks to Mr***, it took more than weeks for the architect and Mr*** to go through necessary revisions to get to an approved set of plans for MrCurtis to bid the projectThe architect and Mr*** spent a good amount of time going back and fort on revisions to the preliminary plans and after speaking with the architect he believes he is 85-90% complete with the contracted work. I understand that Mr*** is upset with the lack of response from our company, and I would be upset as well knowing that I have paid a company for a product and that has yet to be deliveredHowever, given the fact that the architect is 85-90% finished we do not believe a full refund is due to Mr***. We have spoken with the architect and he said if we want to move forward with finishing the drawings as contracted he can have that set of plans to the homeowner within 2-weeksPlease note that he gave this time frame because the architect has a family vacation scheduled and will not be in town for a portion of this time; it is not indicative of the time he needs to spend to get the final set of plans doneIn the alternative, if Mr*** wants a refund we believe a refund of $is appropriate given the amount of time the architect has spent on this project.Also, we have no problems immediately returning the original blue prints from and to Mr***.We did apologize to Mr*** for not responding to his emails, it was not done in a malicious nature, it was simply an error on our part of not being more responsive to the emails we were receiving

Curtis Home Improvements, LLC received a letter dated August 11, 2016 from the Revdex.com in our mailbox yesterday (8/18) regarding this complaint. I understand that 7 days past this date is 8/18, so that is why this response comes a day late. A timeline of events between Mr. [redacted] and Curtis...

Home Improvements:January 15: Email from Curtis Home Improvement ("CHI") to Mr. [redacted] with ball park figures for his addition project.February 2: CHI emailed Mr. [redacted] to follow-up and CHI was notified about another contractor that may be bidding on the project.February 2: CHI received an email from Mr. [redacted] checking / confirming the cost of the plansFebruary 3: CHI responded to February 2 email.February 26: CHI received an email from Mr. [redacted] approving our company to move forward only with obtaining a set of plans for the project from an architect.March 7: Scheduled a meeting between CHI, architect, and Mr. [redacted] for 3/9/2016March 11: Sent the official contract for $2,500.00 to obtain building plans (see [redacted])March 14: Received signed contract from Mr. [redacted]. Mr. [redacted] paid $2,500.00 directly to the architect [redacted]April 19: The architect emailed Mr. [redacted] a preliminary set of drawings (1st set)April 19 - May 11: The architect and Mr. [redacted] communicate directly about changes to the plansMay 11 - May 31: More revisions between Mr. [redacted] and the architect.June 7: CHI received the plans from the architect to officially bid Mr. [redacted] project. CHI sent an email to Mr. [redacted] advising that we would be working on the bid now that we have an approved set of plans from the architect.August 15: CHI sent an email to the homeowner (prior to receiving the notice from the Revdex.com) apologizing and attempting to make amends for missing his correspondence. (see [redacted])Mr. [redacted] sent emails to CHI on July 7 and July 24 that went unnoticed in Mark C[redacted] inbox so that is why we did not respond to those. On August 15, Mr. Curtis did a search in his inbox for emails and that is when he discovered the unopened and unanswered emails. Mr. [redacted] paid $2,500.00 for a set drawings to acquire permits (see [redacted] contract). Even though we estimated a turnaround time of 3 weeks to Mr. [redacted], it took more than 3 weeks for the architect and Mr. [redacted] to go through necessary revisions to get to an approved set of plans for Mr. Curtis to bid the project. The architect and Mr. [redacted] spent a good amount of time going back and fort on revisions to the preliminary plans and after speaking with the architect he believes he is 85-90% complete with the contracted work. I understand that Mr. [redacted] is upset with the lack of response from our company, and I would be upset as well knowing that I have paid a company for a product and that has yet to be delivered. However, given the fact that the architect is 85-90% finished we do not believe a full refund is due to Mr. [redacted]. We have spoken with the architect and he said if we want to move forward with finishing the drawings as contracted he can have that set of plans to the homeowner within 2-3 weeks. Please note that he gave this time frame because the architect has a family vacation scheduled and will not be in town for a portion of this time; it is not indicative of the time he needs to spend to get the final set of plans done. In the alternative, if Mr. [redacted] wants a refund we believe a refund of $500.00 is appropriate given the amount of time the architect has spent on this project.Also, we have no problems immediately returning the original blue prints from 1953 and 2002 to Mr. [redacted].We did apologize to Mr. [redacted] for not responding to his emails, it was not done in a malicious nature, it was simply an error on our part of not being more responsive to the emails we were receiving.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I spoke to Mark Curtis on the phone on August 23, 2016. The state of the plans was discussed and he stated that his office will contact the architect to facilitate the plans being finalized. This finalization will include the ceiling in the living room that will be significantly impacted as part of the addition. I will wait for the business to perform this action (supposedly in the next three weeks) and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Review: On March 14, 2016, we entered a contract with Curtis Home Improvements LLC to have permitted plans drawn up for a proposed addition to our house. I have an e-mail from the owner, Mark Curtis, on March 14, 2016, stating that it would take about three (3) weeks for the plans to be completed. It is now August 2, 2016, a full 20 weeks since the contract was signed, and we still do not have plans. I sent an e-mail to Mr. Curtis on May 28, 2016, expressing concern with the amount of time that the plans were taking. He replied on June 7, 2016 and stated that he was in contact with the architect through out the process and was planning to meet with him that day. I have not had any contact, via phone or email, from Mr. Curtis since that e-mail communcation. I sent an e-mail on July 4, 2016 again expressing my frustration and desire to have an update on the plans. There was no reply. I sent another e-mail on July 24, 2016 expressing dismay that my communication had had not been replied to in any form (phone or e-mail). I also stated that due to the product, the plans, were not completely delivered and that I was told it would only take three weeks, that I expected my $2,500 payment for the plans to be refunded to me. I stated that I expected this to be completed by August 1, 2016. Again there was no reply, and thus the reason for the filing of a Revdex.com complaintDesired Settlement: My desired outcome is to have the $2,500 paid for the addition plans, which were never completed, to be refunded. I also want the original blue prints of the house from 1953 and the first addition that was completed in 2002, returned to me. These plans were loaned to the architect to help create the plans. They have yet to be returned.

Business

Response:

Curtis Home Improvements, LLC received a letter dated August 11, 2016 from the Revdex.com in our mailbox yesterday (8/18) regarding this complaint. I understand that 7 days past this date is 8/18, so that is why this response comes a day late. A timeline of events between Mr. [redacted] and Curtis Home Improvements:January 15: Email from Curtis Home Improvement ("CHI") to Mr. [redacted] with ball park figures for his addition project.February 2: CHI emailed Mr. [redacted] to follow-up and CHI was notified about another contractor that may be bidding on the project.February 2: CHI received an email from Mr. [redacted] checking / confirming the cost of the plansFebruary 3: CHI responded to February 2 email.February 26: CHI received an email from Mr. [redacted] approving our company to move forward only with obtaining a set of plans for the project from an architect.March 7: Scheduled a meeting between CHI, architect, and Mr. [redacted] for 3/9/2016March 11: Sent the official contract for $2,500.00 to obtain building plans (see [redacted])March 14: Received signed contract from Mr. [redacted]. Mr. [redacted] paid $2,500.00 directly to the architect [redacted]April 19: The architect emailed Mr. [redacted] a preliminary set of drawings (1st set)April 19 - May 11: The architect and Mr. [redacted] communicate directly about changes to the plansMay 11 - May 31: More revisions between Mr. [redacted] and the architect.June 7: CHI received the plans from the architect to officially bid Mr. [redacted] project. CHI sent an email to Mr. [redacted] advising that we would be working on the bid now that we have an approved set of plans from the architect.August 15: CHI sent an email to the homeowner (prior to receiving the notice from the Revdex.com) apologizing and attempting to make amends for missing his correspondence. (see [redacted])Mr. [redacted] sent emails to CHI on July 7 and July 24 that went unnoticed in Mark C[redacted] inbox so that is why we did not respond to those. On August 15, Mr. Curtis did a search in his inbox for emails and that is when he discovered the unopened and unanswered emails. Mr. [redacted] paid $2,500.00 for a set drawings to acquire permits (see [redacted] contract). Even though we estimated a turnaround time of 3 weeks to Mr. [redacted], it took more than 3 weeks for the architect and Mr. [redacted] to go through necessary revisions to get to an approved set of plans for Mr. Curtis to bid the project. The architect and Mr. [redacted] spent a good amount of time going back and fort on revisions to the preliminary plans and after speaking with the architect he believes he is 85-90% complete with the contracted work. I understand that Mr. [redacted] is upset with the lack of response from our company, and I would be upset as well knowing that I have paid a company for a product and that has yet to be delivered. However, given the fact that the architect is 85-90% finished we do not believe a full refund is due to Mr. [redacted]. We have spoken with the architect and he said if we want to move forward with finishing the drawings as contracted he can have that set of plans to the homeowner within 2-3 weeks. Please note that he gave this time frame because the architect has a family vacation scheduled and will not be in town for a portion of this time; it is not indicative of the time he needs to spend to get the final set of plans done. In the alternative, if Mr. [redacted] wants a refund we believe a refund of $500.00 is appropriate given the amount of time the architect has spent on this project.Also, we have no problems immediately returning the original blue prints from 1953 and 2002 to Mr. [redacted].We did apologize to Mr. [redacted] for not responding to his emails, it was not done in a malicious nature, it was simply an error on our part of not being more responsive to the emails we were receiving.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I spoke to Mark Curtis on the phone on August 23, 2016. The state of the plans was discussed and he stated that his office will contact the architect to facilitate the plans being finalized. This finalization will include the ceiling in the living room that will be significantly impacted as part of the addition. I will wait for the business to perform this action (supposedly in the next three weeks) and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,