[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: led out a complaint about this place on 11/29/2014, and given ID [redacted] You just sent me a "reply" from them and closed itI will keep writing since there was no place to respond/comment/dispute what the company wroteThe spiel that the company gave was BS and not acceptableI was ripped off, no answers as to why a motor put in was "supposedly" new but yet SEVEN years oldAlso, how am I supposed to know that a motor they are attempting to charge me $is really $when I have servicemen standing here trying to get a signature? Am I supposed to excuse myself and go and look on the computer to see what the "real" price is? If the Revdex.com is going to just close complaints like this no wonder why places have good comments, when you won't do ANYTHING about problems and ripoffs? I thought that is what you are there for? I want this posted on the Revdex.com website as a complaint to inform other consumers about this practiceI will be posting on other websites if you won't do anything about itTranslate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: Want explanation about their practices and why the seven year old motor is "new"Also, what makes a $motor $in their eyes, since the fees for appearing at the residence and the diagnostic fee should take care part of the labor (and they were only here for minutes???? Regards, [redacted] ***
This customer is very confusedAs with all service calls to our company we quote the service fee over the phoneIt is $to come to your home as he was toldOur skilled technician will then take a look at your problem and offer a solution, as we did with this gentlemanUnfortunaltely he did not like our price to perform the workHe also did not listen to our recomendations as to what should be doneThe only thing he kept telling my techs is that our cost for repairs was to highI believe he was expecting handy man pricesHe declined the work, and that is okHowever then he called our office and kept telling me he wanted his service fee backThis is not going to happen, we quote this before we send our techs to your home so there is no misunderstandingOf course you can call around until you find someone who is self employed or works from home that will work for less, that is up to the customerThere will be no refund
As per our invoice your warranty is with Curtis Total Service on any repair, this motor repair has a standard one year warranty through usWe do not install old parts This customer does not understand that the price he paid was to remove the old motor and install a new one a SERVICE! Flat rate means you are quoted the price upfront and no work is performed until you agree to the price quoted for the repairThis customer was aware of the replacement charge, had us replace the motor and now thinks just because he found some "cheap" price that we should sell him the motor at internet pricesTell me does the internet send a qualified person to install the motor too? What about the warranty?, if after the "internet" sends the part and you have an issue does it magically get removed, sent back, (in the middle of winter of course) and a new one just arrives at your door and magically gets installed? Great because the next time I need a brake job I will send my car to the dealer, have the work doneThen I will look up a set of brake pads, call them up and tell them they overcharged meOrder a set from the internet wait for them to arrive and then watch the internet genie install them for free, after all no other business costs there right? Yeah that's how business works! Today more than ever it is important to choose the right contractorAt Curtis Total Service we make sure the technicians are trained properly so that they do the job right the first timeWhen you pay for a service there are some things you need to understand, a fully stocked truck, a trained technician, warranty in writing, and years in business are all things that come behind excellent service Today there are more than flat rate companies in the Lehigh Valley areaUnfortunately some people believe that a part is all that is involved providing service at your doorIt is a lot more than thatIf this customer was able to troubleshoot and purchase a motor over the internet (which would have been days before he received it) then removed and installed the motor himself then that is what he should have doneIf you are looking for a company who provides saftey, reliability,and comfort in your home, then give us a callThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company tried to get me to accept a service contract which I was not interested in taking with any company I simply wanted light bulbs replaced Since this company is non-cooperative, I have told many people to avoid them and I will continue telling everyone I know that they are a "Fraudulent Company" and to avoid them as I will never use them for anything I do not appreciate fraud and I will not condone it either [redacted]
This complaint does not even deserve a response** [redacted] has one thermostat hanging off his wall, and another mounted on the wallWhen my tech called to ask why the thermostat is basically hanging off the wall and which one is the one he had hooked up to his ac, the customer gave him a hard timeApparently he felt that we were supposed to perform a electrical diagnostic on his unit for no charge except the service fee that he was clearly quoted over the phoneHe was also told that when the tech arrived he would let him know what other charges will apply We quote our $service fee when you book a call, that will bring our tech to the door and he will advise you from there It is impossible to know what is wrong with a unit over the phone, therefore we do not quote any other repair costs until we see the problemThis customer agreed to our terms and then refused to pay our service fee because he did not like our repair optionsNot acceptable Remember at Curtis Total Service we quote all repair costs before any work is performedThis allows the customer the opportunity to make a buying decisionOur service fee is told over the phone before we come out to avoid any misunderstandingThe $service fee is due and must be paidThanks
First off, I am very sorry to hear this customer is in a wheelchairMy technician called me at the time of service from his homeThe customer was complaining to my tech about the cost of service before we did anythingI spoke to the technician while he was standing aside the customer and I offered him a discount of $152.00, which was more than generousThe customer agreed and signed the paper allowing us to perform the repairThe work was finished and the customer was happy with the work, but still complained about the price of the jobToday, more than ever, it is important to hire the right contractorAlways ask, "Do you backround check your employees? Do you drug test? How about ongoing training? How long are they in business?" An established business will provide you with reliability, safety and excellent service, which is just what Curtis Total Service has been providing their customers for over yearsAnyone can hire a self-employed individual or handyman who may not even be qualified to perform such a serviceHowever, ask yourself if you want to take that chanceWiill they be in business if I have a future problem? Also, always knowing the cost upfront is something the customer should knowThat way, no matter how long the repair takes, or if they have to run for parts, there is no question on the bill at all At Curtis Total Service, we understand people may not understand just how a true business runs or what it must charge to perform such servicesHowever, we take all the steps necessary to assure our upfront pricing to the customer, and continue to offer all the great benefits that a real full home service provider can offerRemember, whether its plumbing, heating, ac, drain cleaning, pipe lining, remodeling, etc., Curtis Total Service can take care of all your service needs with the best warranties in the businessThere will be no refundsThanks
This customer called us after installing his own hot water heater in a rental propertyOur technician looked at his problem, offered him a solution and quoted the price upfront before any work was doneAfter the customer agreed to the price and signed for the work suggested, the technician performed the repair As always with Curtis Total Service we quote the price for repair upfront before any work is completedThis allows our customers to make a buying decision before the work gets completedThanks
At Curtis Total Service, we quote all prices upfront so there is no hidden fees or suprisesThis customer was quoted upfront for the repairThe customer then agreed to the price and had us perform the repairThe motor is new and his warranty is through Curtis Total Service as is stated on his invoiceIf there is a concern for warranty, we do offer up to five years parts and labor, depending on which service plan you choose Unfortunately, in today's business, there is much more to service than a "part" and "labor"Our upfront pricing manual allows the technicians to offer our customers the price upfront, this must be agreed on before we perform any workThe customer agreed and signed the invoice agreeing to the workThere will be no refund and yes, the motor is under a year warranty from Curtis Total Service
This customer contracted us to install a furnace. During the installation, a loose vent in the wall fell on her computer. We offered her $500.00 for the damage to her 7 year old laptop. She accepted, then sent us a bill from a repair shop for $742.00. We agreed and paid her that amount. This was the... repair bill from a computer repair shop. Now after she says she spent that money, she wants more from us. When this happened, we did offer to turn this into our insurance and let them handle it, or we could write a check right away for the amount disclosed. She chose to have us write a check; even after she agreed on one amount, we still paid her the repair shops bill. We are very sorry this happend to her old laptop, however, the vent was in another room, our men were working in the mechanical room and her vent, which was never originally installed correctly, caused this damage. This customer agreed to the amount and accepted this as payment in full for the repair. We consider this matter closed. Thanks.
This customer was unhappy with the cost of the repair that we made on their water lineWe quoted the price upfront, performed the work in degree weather under their mobil homeWe did have to remove the old electrical tape around the valve we replaced, and reinstall When the tech finished he checked the tape and it was in working orderSometime that night the tape failed and the pipe froze The next day this customer had a friend call named BillHe told me he could have done the job himself for almost nothingI told him if that's the case then he should have done soHe then went on to tell me that these people that he represents shouldn't have bought a mobile homeThey are also not competent in making buying decisionsBill tried to tell me that we shouldn't have done the work that they called us forI explained that we cannot conduct business this wayIf someone calls for service we must respondHis next comment was (I told them they should have rented an apartment)After explaining things to him he told us that he would fix the tape by going to [redacted] and purchasing it himselfAn hour or so later I received a call from this customers mother who started telling us that we charged her too muchShe also blamed us for the old tape not workingI explained that we cannot be responsible for faulty old heat tapeShe argued and demanded a discount on the workFinally I received a call from the customer herself and again I explained that we did not cause the old tape to fail, it was old and still worked when we finished After the customer called I decided to credit her half of the job, she had originally only paid half because they didn't have all the money that was dueWe allowed her to make a payment agreementI called her back and told her not to pay the remaining balance which was the other half of the jobShe agreed and was happy with thatI am surprised she wrote this letterWe did agree to credit her the balance she demandedAlong with that we sent a tech back at no charge to her to troubleshoot her old electric tapeIt was brittle and had opened upWe were told not to replace it, she wanted to have her friend do itI believe we did everything we could to satisfy this customerThanks
In April, 2016 I had my air conditioner and gas furnace replaced by Curtis Total Services. I want to commend the two young men who did the installation. They arrived on time, worked together in an experienced and professional manner, were courteous and respectful of me and my property, got the job done in the time they had quoted, and cleaned up afterwards to my satisfaction. I am very satisfied and I will recommend to others the good experience I had with Curtis Total Service!
On 1/12/this customer called our office and made arrangements for us to go to her home and perform a drain cleaningWe told her upfront that she needed to be there to sign for any work to be performedShe told us that her daughter was years old and had her permission to sign for her and approve any work to be doneWhen our technicians arrived they looked at he job, quoted her a price to snake the line from the toilet in the homeThe second task charge on the invoice was to pull and reset the toilet that needed to be remeoved to gain access to the sewer lineThis was explained to both the daughter and the owner over the phoneThe owner then approved the work, gave a credit card over he phone and we proceeded to set up the equipment to snake the lineAs the technicians looked under the mobil home further, they noticed an access point that was very difficult to use, however would eliminate the need to remove the toilet to perform the workThe men then told the daughter that they could do the work from below, but since it was then a two man job they would charge her for a different taskThe paperwork should have been changed at that point and our technician should have wrote in the correct task for clearing a line level which requires two men to do the jobThis would have increased the price of her job another $but the technician went to the daughter and said dont worry about it, I will just keep the $charge since the other technician was riding with me todayThis will save you some money, and we wont disturb your bathroomThe daughter said ok to the suggestion and we performed the workThe line was opened up and we told her that she has an apparent belly in the line that needs to be fixedWe never even quoted them that repair, the sewer line was hanging under the trailer due to the old pipe straps falling out over the yearsThe pipes were also old abs type pipes that were not in good conditionOur technicians put up some pipe straps to help at no charge, but informed her that she needed to replace the old pipes and that would be more money, the customer had no interest in spending more money I understand that our technician should have rewritten our invoice and not worked off of trustFor that reason I am willing to refund the $that was written up for the pull and reset of the toilet, however we performed the work and cleared the line and told the customer she would still have problems unless she fixed the old pipesShe declined to even have us quote any prices on that workShe also is not telling the truth in her statementsI am submitting a copy of my invoice so you can see what she was charged for and see the original scope of workThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First off there was never any metion of any fee other than the $as I stated priorAs for the t/stat being loose on the wall I am in the process of remolding the home as I just took ownership in late MayThe serviceman they sent DID NOT even know how to turn on a standard T/stat, I had to explain it to him via a phone callNow to my thinking if the service man could not turn on the unit or even work the T/stat , I wonder how good is he at repairing the unitNow add to the fact that I explained to the office when I called them what the unit was doing and what I had traced the problem to They knew before they arrived that the unit was not working properly and that it could be the compressor, a relay or electical outside in the unitor that it may simply could need to be charged with freonI don't have the knowledge of this unit to repair it myself nor do I hold the EPA licto buy freon to recharge it myself, But I think that after working 40yrsin the auto/Truck field and doing thousands of repairs on both standard car AC systems & many repairs on [redacted] and other commercial cooling units I have very good knowledge of the way things workGranted there are differences in all these units but they still a work one basic waySome of the following companys were ones I contacted about repairing the unit, [redacted] ***, [redacted] , [redacted] ***, a total of six (6) callsed were made and one to Curtis ServicesThey gave me the lowest price & stated that they would be able to come out on the same day around 5:30pmThat now looking back seems a little strange but after the fact I guess it is just another way for them to rip off the customerBy not looking at the unit until that time frame you don't have any choice if you need the reapairs done one the spot of being able to contact another company until the following day as most all are closed at the timeThis inturn will make you wait a longer time to get someone else to come see what the problem is or you will have to pay higher cost as it is after business hours and the companys wil charge an after hours higher rate I still state and stand by the fact that I was told that the company would come to my home and check out the unit for the amount of $and that any parts or labor would be extra once they knew what the unit needed to be repairedHad this company be up front with the real cost involved I would have NEVER had them come out as I had called several other companies that do the same work I had Curtis Services come out because they told me the cost was less than some of the others, which ranged from $to $costAt $price from Curtis Serit seemed they were the lowest cost The following day someone from Curtis called me but left no message, I returned a call to the number on my caller ID and it went to Curtis SerCo At that time the man on the phone was not willing to resolved any problemInfact the first thing he told me was I was being turned over to a lawyer for not paying the bill Then he told me that all the phone calls to Curtis are recorded and he had the proof that I was told of the costsIn that matter if the company did infact record the calls they are breaking both state and federal wire tapping lawsPa is a two (2) party state which means both partys must agree to allow the call to be tapedI DID NOT EVER AGREE TO THAT Judging from the Revdex.com own report info this is not the first time complaints have been made against this companyFrom the info I was able to get on these complaints it seem that Curtis will try to make things right once a complaint has been filed but otherwise they do nothing I am more than willing to take this matter to the court systems if Curtis wishes toThey are the ones that have broken laws and been trying to cover it up In closing I also own my own business and I WOULD NEVER treat or try to charge one of my customers this wayIt is totally a ripoff When I give someone a price to see first what the problem is THAT IS WHAT THEY ARE CHARGEDIE the $I was told Example; My customers are told it is $XX.XX to find the problem and then given a written cost of the labor and parts to repair the problemIf the cost or time goes over what I give them a price for then I eat the loss, I will never bill the customer for any cost over what I give themI don't ever charge anyone to look and say yes your item is broken it will cost you $XX.XX to look and see what is the problem & then charge them for parts and labor besidesThat is deceptive business in my book and just an outright rip off If Curtis Servixes wants to push this matter I am more than willing to take them to court and file charges aswellThe first one will be theft by decption and second I will file under the state and federal wire tapping laws and I have no problem with adding the costs of court fees aswell as my labor rate amount of $per hour for every hour I spend in this matter plus attorney fees.Regards, [redacted]
This customer made an agreement, accepted and cashed our check for the repairsThen keeps calling to try to get more money, we have kept our part of the agreement, obviously she accepted our offer that is why she cashed our checkThis issue is closed
This customer was made aware of the nitrogen test, he and his wife both agreed to have the work done, she signed the contract, and initialed it where it clearly stated that there would be additional charges to refill or go any furtherThis complaint is closed
Even before I owned my home, my parents used Curtis Total Service when they lived in PASo once I bought my place going on three years ago, I called them to come in and help me fix the problems in my houseWe've replaced numerous things (water heater, heat pump, amongst other things) and now I've had them start remodeling two of my bathrooms in my houseOne has already been finished and looks amazing! I have always had great experience from the dispatchers to the guys who actually show up to my houseEspecially since this is my first house, I'm always grateful that they take the time to explain to me what's going onAnd the guys always try to be courteous with leaving the house cleanLet me say this, it will not be the cheapest work you will findBut usually more often than not, the cheapest work ends up being the most expensive because you keep having to fix itI saw my old landlord go through this as well; she wanted the cheapest quickest fix, not the one that would lastSo far I haven't had to call them back to fix something they did, only maintenanceAnd I'll keep recommending them to friends here that get their own houses
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: led out a complaint about this place on 11/29/2014, and given ID [redacted] You just sent me a "reply" from them and closed itI will keep writing since there was no place to respond/comment/dispute what the company wroteThe spiel that the company gave was BS and not acceptableI was ripped off, no answers as to why a motor put in was "supposedly" new but yet SEVEN years oldAlso, how am I supposed to know that a motor they are attempting to charge me $is really $when I have servicemen standing here trying to get a signature? Am I supposed to excuse myself and go and look on the computer to see what the "real" price is? If the Revdex.com is going to just close complaints like this no wonder why places have good comments, when you won't do ANYTHING about problems and ripoffs? I thought that is what you are there for? I want this posted on the Revdex.com website as a complaint to inform other consumers about this practiceI will be posting on other websites if you won't do anything about itTranslate Desired Settlement / Outcome Desired Settlement: select Desired Outcome: Want explanation about their practices and why the seven year old motor is "new"Also, what makes a $motor $in their eyes, since the fees for appearing at the residence and the diagnostic fee should take care part of the labor (and they were only here for minutes???? Regards, [redacted] ***
This customer is very confusedAs with all service calls to our company we quote the service fee over the phoneIt is $to come to your home as he was toldOur skilled technician will then take a look at your problem and offer a solution, as we did with this gentlemanUnfortunaltely he did not like our price to perform the workHe also did not listen to our recomendations as to what should be doneThe only thing he kept telling my techs is that our cost for repairs was to highI believe he was expecting handy man pricesHe declined the work, and that is okHowever then he called our office and kept telling me he wanted his service fee backThis is not going to happen, we quote this before we send our techs to your home so there is no misunderstandingOf course you can call around until you find someone who is self employed or works from home that will work for less, that is up to the customerThere will be no refund
As per our invoice your warranty is with Curtis Total Service on any repair, this motor repair has a standard one year warranty through usWe do not install old parts This customer does not understand that the price he paid was to remove the old motor and install a new one a SERVICE! Flat rate means you are quoted the price upfront and no work is performed until you agree to the price quoted for the repairThis customer was aware of the replacement charge, had us replace the motor and now thinks just because he found some "cheap" price that we should sell him the motor at internet pricesTell me does the internet send a qualified person to install the motor too? What about the warranty?, if after the "internet" sends the part and you have an issue does it magically get removed, sent back, (in the middle of winter of course) and a new one just arrives at your door and magically gets installed? Great because the next time I need a brake job I will send my car to the dealer, have the work doneThen I will look up a set of brake pads, call them up and tell them they overcharged meOrder a set from the internet wait for them to arrive and then watch the internet genie install them for free, after all no other business costs there right? Yeah that's how business works! Today more than ever it is important to choose the right contractorAt Curtis Total Service we make sure the technicians are trained properly so that they do the job right the first timeWhen you pay for a service there are some things you need to understand, a fully stocked truck, a trained technician, warranty in writing, and years in business are all things that come behind excellent service Today there are more than flat rate companies in the Lehigh Valley areaUnfortunately some people believe that a part is all that is involved providing service at your doorIt is a lot more than thatIf this customer was able to troubleshoot and purchase a motor over the internet (which would have been days before he received it) then removed and installed the motor himself then that is what he should have doneIf you are looking for a company who provides saftey, reliability,and comfort in your home, then give us a callThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: The company tried to get me to accept a service contract which I was not interested in taking with any company I simply wanted light bulbs replaced Since this company is non-cooperative, I have told many people to avoid them and I will continue telling everyone I know that they are a "Fraudulent Company" and to avoid them as I will never use them for anything I do not appreciate fraud and I will not condone it either [redacted]
This complaint does not even deserve a response** [redacted] has one thermostat hanging off his wall, and another mounted on the wallWhen my tech called to ask why the thermostat is basically hanging off the wall and which one is the one he had hooked up to his ac, the customer gave him a hard timeApparently he felt that we were supposed to perform a electrical diagnostic on his unit for no charge except the service fee that he was clearly quoted over the phoneHe was also told that when the tech arrived he would let him know what other charges will apply We quote our $service fee when you book a call, that will bring our tech to the door and he will advise you from there It is impossible to know what is wrong with a unit over the phone, therefore we do not quote any other repair costs until we see the problemThis customer agreed to our terms and then refused to pay our service fee because he did not like our repair optionsNot acceptable Remember at Curtis Total Service we quote all repair costs before any work is performedThis allows the customer the opportunity to make a buying decisionOur service fee is told over the phone before we come out to avoid any misunderstandingThe $service fee is due and must be paidThanks
First off, I am very sorry to hear this customer is in a wheelchairMy technician called me at the time of service from his homeThe customer was complaining to my tech about the cost of service before we did anythingI spoke to the technician while he was standing aside the customer and I offered him a discount of $152.00, which was more than generousThe customer agreed and signed the paper allowing us to perform the repairThe work was finished and the customer was happy with the work, but still complained about the price of the jobToday, more than ever, it is important to hire the right contractorAlways ask, "Do you backround check your employees? Do you drug test? How about ongoing training? How long are they in business?" An established business will provide you with reliability, safety and excellent service, which is just what Curtis Total Service has been providing their customers for over yearsAnyone can hire a self-employed individual or handyman who may not even be qualified to perform such a serviceHowever, ask yourself if you want to take that chanceWiill they be in business if I have a future problem? Also, always knowing the cost upfront is something the customer should knowThat way, no matter how long the repair takes, or if they have to run for parts, there is no question on the bill at all At Curtis Total Service, we understand people may not understand just how a true business runs or what it must charge to perform such servicesHowever, we take all the steps necessary to assure our upfront pricing to the customer, and continue to offer all the great benefits that a real full home service provider can offerRemember, whether its plumbing, heating, ac, drain cleaning, pipe lining, remodeling, etc., Curtis Total Service can take care of all your service needs with the best warranties in the businessThere will be no refundsThanks
This customer called us after installing his own hot water heater in a rental propertyOur technician looked at his problem, offered him a solution and quoted the price upfront before any work was doneAfter the customer agreed to the price and signed for the work suggested, the technician performed the repair As always with Curtis Total Service we quote the price for repair upfront before any work is completedThis allows our customers to make a buying decision before the work gets completedThanks
At Curtis Total Service, we quote all prices upfront so there is no hidden fees or suprisesThis customer was quoted upfront for the repairThe customer then agreed to the price and had us perform the repairThe motor is new and his warranty is through Curtis Total Service as is stated on his invoiceIf there is a concern for warranty, we do offer up to five years parts and labor, depending on which service plan you choose Unfortunately, in today's business, there is much more to service than a "part" and "labor"Our upfront pricing manual allows the technicians to offer our customers the price upfront, this must be agreed on before we perform any workThe customer agreed and signed the invoice agreeing to the workThere will be no refund and yes, the motor is under a year warranty from Curtis Total Service
This customer contracted us to install a furnace. During the installation, a loose vent in the wall fell on her computer. We offered her $500.00 for the damage to her 7 year old laptop. She accepted, then sent us a bill from a repair shop for $742.00. We agreed and paid her that amount. This was the... repair bill from a computer repair shop. Now after she says she spent that money, she wants more from us. When this happened, we did offer to turn this into our insurance and let them handle it, or we could write a check right away for the amount disclosed. She chose to have us write a check; even after she agreed on one amount, we still paid her the repair shops bill. We are very sorry this happend to her old laptop, however, the vent was in another room, our men were working in the mechanical room and her vent, which was never originally installed correctly, caused this damage. This customer agreed to the amount and accepted this as payment in full for the repair. We consider this matter closed. Thanks.
This customer was unhappy with the cost of the repair that we made on their water lineWe quoted the price upfront, performed the work in degree weather under their mobil homeWe did have to remove the old electrical tape around the valve we replaced, and reinstall When the tech finished he checked the tape and it was in working orderSometime that night the tape failed and the pipe froze The next day this customer had a friend call named BillHe told me he could have done the job himself for almost nothingI told him if that's the case then he should have done soHe then went on to tell me that these people that he represents shouldn't have bought a mobile homeThey are also not competent in making buying decisionsBill tried to tell me that we shouldn't have done the work that they called us forI explained that we cannot conduct business this wayIf someone calls for service we must respondHis next comment was (I told them they should have rented an apartment)After explaining things to him he told us that he would fix the tape by going to [redacted] and purchasing it himselfAn hour or so later I received a call from this customers mother who started telling us that we charged her too muchShe also blamed us for the old tape not workingI explained that we cannot be responsible for faulty old heat tapeShe argued and demanded a discount on the workFinally I received a call from the customer herself and again I explained that we did not cause the old tape to fail, it was old and still worked when we finished After the customer called I decided to credit her half of the job, she had originally only paid half because they didn't have all the money that was dueWe allowed her to make a payment agreementI called her back and told her not to pay the remaining balance which was the other half of the jobShe agreed and was happy with thatI am surprised she wrote this letterWe did agree to credit her the balance she demandedAlong with that we sent a tech back at no charge to her to troubleshoot her old electric tapeIt was brittle and had opened upWe were told not to replace it, she wanted to have her friend do itI believe we did everything we could to satisfy this customerThanks
In April, 2016 I had my air conditioner and gas furnace replaced by Curtis Total Services. I want to commend the two young men who did the installation. They arrived on time, worked together in an experienced and professional manner, were courteous and respectful of me and my property, got the job done in the time they had quoted, and cleaned up afterwards to my satisfaction. I am very satisfied and I will recommend to others the good experience I had with Curtis Total Service!
On 1/12/this customer called our office and made arrangements for us to go to her home and perform a drain cleaningWe told her upfront that she needed to be there to sign for any work to be performedShe told us that her daughter was years old and had her permission to sign for her and approve any work to be doneWhen our technicians arrived they looked at he job, quoted her a price to snake the line from the toilet in the homeThe second task charge on the invoice was to pull and reset the toilet that needed to be remeoved to gain access to the sewer lineThis was explained to both the daughter and the owner over the phoneThe owner then approved the work, gave a credit card over he phone and we proceeded to set up the equipment to snake the lineAs the technicians looked under the mobil home further, they noticed an access point that was very difficult to use, however would eliminate the need to remove the toilet to perform the workThe men then told the daughter that they could do the work from below, but since it was then a two man job they would charge her for a different taskThe paperwork should have been changed at that point and our technician should have wrote in the correct task for clearing a line level which requires two men to do the jobThis would have increased the price of her job another $but the technician went to the daughter and said dont worry about it, I will just keep the $charge since the other technician was riding with me todayThis will save you some money, and we wont disturb your bathroomThe daughter said ok to the suggestion and we performed the workThe line was opened up and we told her that she has an apparent belly in the line that needs to be fixedWe never even quoted them that repair, the sewer line was hanging under the trailer due to the old pipe straps falling out over the yearsThe pipes were also old abs type pipes that were not in good conditionOur technicians put up some pipe straps to help at no charge, but informed her that she needed to replace the old pipes and that would be more money, the customer had no interest in spending more money I understand that our technician should have rewritten our invoice and not worked off of trustFor that reason I am willing to refund the $that was written up for the pull and reset of the toilet, however we performed the work and cleared the line and told the customer she would still have problems unless she fixed the old pipesShe declined to even have us quote any prices on that workShe also is not telling the truth in her statementsI am submitting a copy of my invoice so you can see what she was charged for and see the original scope of workThanks
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: First off there was never any metion of any fee other than the $as I stated priorAs for the t/stat being loose on the wall I am in the process of remolding the home as I just took ownership in late MayThe serviceman they sent DID NOT even know how to turn on a standard T/stat, I had to explain it to him via a phone callNow to my thinking if the service man could not turn on the unit or even work the T/stat , I wonder how good is he at repairing the unitNow add to the fact that I explained to the office when I called them what the unit was doing and what I had traced the problem to They knew before they arrived that the unit was not working properly and that it could be the compressor, a relay or electical outside in the unitor that it may simply could need to be charged with freonI don't have the knowledge of this unit to repair it myself nor do I hold the EPA licto buy freon to recharge it myself, But I think that after working 40yrsin the auto/Truck field and doing thousands of repairs on both standard car AC systems & many repairs on [redacted] and other commercial cooling units I have very good knowledge of the way things workGranted there are differences in all these units but they still a work one basic waySome of the following companys were ones I contacted about repairing the unit, [redacted] ***, [redacted] , [redacted] ***, a total of six (6) callsed were made and one to Curtis ServicesThey gave me the lowest price & stated that they would be able to come out on the same day around 5:30pmThat now looking back seems a little strange but after the fact I guess it is just another way for them to rip off the customerBy not looking at the unit until that time frame you don't have any choice if you need the reapairs done one the spot of being able to contact another company until the following day as most all are closed at the timeThis inturn will make you wait a longer time to get someone else to come see what the problem is or you will have to pay higher cost as it is after business hours and the companys wil charge an after hours higher rate I still state and stand by the fact that I was told that the company would come to my home and check out the unit for the amount of $and that any parts or labor would be extra once they knew what the unit needed to be repairedHad this company be up front with the real cost involved I would have NEVER had them come out as I had called several other companies that do the same work I had Curtis Services come out because they told me the cost was less than some of the others, which ranged from $to $costAt $price from Curtis Serit seemed they were the lowest cost The following day someone from Curtis called me but left no message, I returned a call to the number on my caller ID and it went to Curtis SerCo At that time the man on the phone was not willing to resolved any problemInfact the first thing he told me was I was being turned over to a lawyer for not paying the bill Then he told me that all the phone calls to Curtis are recorded and he had the proof that I was told of the costsIn that matter if the company did infact record the calls they are breaking both state and federal wire tapping lawsPa is a two (2) party state which means both partys must agree to allow the call to be tapedI DID NOT EVER AGREE TO THAT Judging from the Revdex.com own report info this is not the first time complaints have been made against this companyFrom the info I was able to get on these complaints it seem that Curtis will try to make things right once a complaint has been filed but otherwise they do nothing I am more than willing to take this matter to the court systems if Curtis wishes toThey are the ones that have broken laws and been trying to cover it up In closing I also own my own business and I WOULD NEVER treat or try to charge one of my customers this wayIt is totally a ripoff When I give someone a price to see first what the problem is THAT IS WHAT THEY ARE CHARGEDIE the $I was told Example; My customers are told it is $XX.XX to find the problem and then given a written cost of the labor and parts to repair the problemIf the cost or time goes over what I give them a price for then I eat the loss, I will never bill the customer for any cost over what I give themI don't ever charge anyone to look and say yes your item is broken it will cost you $XX.XX to look and see what is the problem & then charge them for parts and labor besidesThat is deceptive business in my book and just an outright rip off If Curtis Servixes wants to push this matter I am more than willing to take them to court and file charges aswellThe first one will be theft by decption and second I will file under the state and federal wire tapping laws and I have no problem with adding the costs of court fees aswell as my labor rate amount of $per hour for every hour I spend in this matter plus attorney fees.Regards, [redacted]
This customer made an agreement, accepted and cashed our check for the repairsThen keeps calling to try to get more money, we have kept our part of the agreement, obviously she accepted our offer that is why she cashed our checkThis issue is closed
This customer was made aware of the nitrogen test, he and his wife both agreed to have the work done, she signed the contract, and initialed it where it clearly stated that there would be additional charges to refill or go any furtherThis complaint is closed
Even before I owned my home, my parents used Curtis Total Service when they lived in PASo once I bought my place going on three years ago, I called them to come in and help me fix the problems in my houseWe've replaced numerous things (water heater, heat pump, amongst other things) and now I've had them start remodeling two of my bathrooms in my houseOne has already been finished and looks amazing! I have always had great experience from the dispatchers to the guys who actually show up to my houseEspecially since this is my first house, I'm always grateful that they take the time to explain to me what's going onAnd the guys always try to be courteous with leaving the house cleanLet me say this, it will not be the cheapest work you will findBut usually more often than not, the cheapest work ends up being the most expensive because you keep having to fix itI saw my old landlord go through this as well; she wanted the cheapest quickest fix, not the one that would lastSo far I haven't had to call them back to fix something they did, only maintenanceAnd I'll keep recommending them to friends here that get their own houses