Curves of Creedmoor

On July 15th, 2013 I signed a contract with Curves in Creedmoor for 6 months - payable at $56.00 a month - for a total of $336.00, in addition to a $29.00 service fee. Shortly afterwards, I injured my knee and was unable to use the facility. I called and spoke with [redacted] hoping I could freeze my contract but was told that I signed the contract and I would have to pay as stated. No other option was offered. I paid $85 on July 15th for the first monthly payment and a $29 service fee. In August, September, October, November, and December I continued to have $56 withdrawn from my bank account. I had advised them through emails, phone calls, and even a certified letter which was unclaimed well in advance of 30 days. I was again charged for the 7th monthly payment and asked for this amount to be refunded. They said I was a member for 6 months and my membership does not expire until January 15, 2014 and if I wanted to close it today, I would have to pay an additional $50 on top of the 7th month overpayment! They do not understand that I have paid for 6 months and can legally attend there if I were able to do so until the 15th of this month. IT DOESN"T MEAN I HAVE TO PAY AGAIN FOR 15 DAYS IN JANUARY! I was told she would not refund my $56 overpayment because she has a business to run. I have called my bank and am in the process of disputing this charge. Yes, my contract was from July 15th to January 15th - but that is 6 months - not 7 - 6 payments required, not 7. Please help. [redacted] has refused to refund this extra payment.Product_Or_Service: Exercise facility for 6 monthsDesired Settlement$56 overpaymentBusiness Response Contact Name and Title: [redacted]Contact Phone: XXX-XXX-XXXXContact Email: [redacted].com In response to the complaint, she signed a contract on July 15th. It states "Member agrees to maintain membership for a minimum of 6 months". She told us about a knee injury. I asked her did we need to put you on medical hold. She stated not at this time. I replied "Let us know". We sent her 6 different miss you cards. She never responded back to us. She called wanting to cancel but her contract states you must maintain for six months. At that time she never stated why. In response to a certified letter, I never received anything at my mailing address [redacted] NC XXXXX. Therefore we never received a cancellation letter. As I tried to explain the policies to her she was very disrespectful to me therefore I opted to get off the phone due to a class I was teaching. I followed this up with a letter after looking into the situation she stated that she has disputed this claim at the bank and at that time I called it even. Her $56.00 payment was never received and she said herself in her claim that she disputed the charge which means the money was NEVER taken out of her account. Her actions were very uncalled for and I do not appreciate all of the slander by her on my business facebook page. I consider this matter closed and since I never received her last payment of $56.00 I do not feel she is owed a refund. Final Consumer Response It is over. She does not get that I paid for the month of July on the 15th (up front) the month of August, the month of September, the month of October, the month of December - 6 months = $336 - the amount of the contract. My payment in December would cover me to January 15th. My contract expired then - on the 15th - and if I had paid a 7 month I would have been covered until February 15th. She cannot see that!!! I NEVER left my contract early - it expired in January and I did not want deductions to continue. She knows this because she even admitted in a letter to me that she recalculated that night and realized I had paid 6 months. I have reported her behavior and evidence to the CEO of the franchise and [redacted] this matter closed. It is simple math and obviously, she may not do well with that subject of math. She had written me rude letters, etc., which I forwarded to the home office. Figure the math - I am exactly right. Six payments - July 15 , August 5th, September 5th, October 5th, November 5th and December 5th equals 6 payments. The first payment in July was one month payment ahead. My contract expired on January 15th - BUT was paid for in December. I could have attended the facility until January 15th - when my 6 month contract expired. I don't get why she does not understand that I had to pay for the month of July - she backdated it to the 5th and my contract started the 15th - so she even cheated me 10 days! Vry poor customer service.