This letter is in response to Complaint ID *** *** ***. I started with Deer Chase in late December 2014. I do apologize I have not received any written or verbal messages regarding this matter. I have no prior knowledge regarding outstanding maintenance
issuesAt the time of receipt of this notice the tub/shower has been resolved. There are no outstanding requests for service by Miss *** On April 16th, not the 6th or 14th as stated by Miss ***, she called the office to speak to me regarding her ledger. In February she was sent a late balance letter in which she was quoted the incorrect amount. The total amount due was $939.51. She was quoted $829.51. These letters are not computer generated but handwritten from a list which includes many persons who have an unpaid balance with us. I went back into her ledger and went over it with her over the phone. She feels as if the mistake was ours, which it was, and we should forgive the difference. I told her that we are human and mistakes do happen and apologized. I told her that her rent is $850, garage is $55, late fee is $and a water billHer payment of $was not enough as we do not accept payments less than the balance owed. Accepting her payment would be a violation of fair housing as this is a requirement that applies to all of the residents living here. She says she works in accounting and feels that it is our responsibility to uphold the mistake. I told her I do understand but again we do make mistakes and with the charges that she has reoccurring each month, did it not trigger a thought to call the office and inquire about the amount on the letter. She said sometimes she over pays and thought maybe she had a credit. This month she didn't call to get the balance but did admit to usually doing that. I did again apologize but told her that I would not honor the amount listed on her letter. She used the water and must pay for it In summary, all items reported to our office for service by Miss *** have been cleared. We will not refund the difference to Miss *** for the usage of her utility bill. This bill is generated monthly and sent to her residence. We try to provide the best customer service to all of our residents and do apologize for the clerical mistake. Best Regards, Tori ***Property ManagerDeer Chase Apartments317-773-Office317-773-Fax***@crestlinecommunities.comwww.crestlinecomm...⇄ cc: Resident FileCrestline Communities Offices
This letter is in response to Complaint ID *** *** ***. I started with Deer Chase in late December 2014. I do apologize I have not received any written or verbal messages regarding this matter. I have no prior knowledge regarding outstanding maintenance
issuesAt the time of receipt of this notice the tub/shower has been resolved. There are no outstanding requests for service by Miss *** On April 16th, not the 6th or 14th as stated by Miss ***, she called the office to speak to me regarding her ledger. In February she was sent a late balance letter in which she was quoted the incorrect amount. The total amount due was $939.51. She was quoted $829.51. These letters are not computer generated but handwritten from a list which includes many persons who have an unpaid balance with us. I went back into her ledger and went over it with her over the phone. She feels as if the mistake was ours, which it was, and we should forgive the difference. I told her that we are human and mistakes do happen and apologized. I told her that her rent is $850, garage is $55, late fee is $and a water billHer payment of $was not enough as we do not accept payments less than the balance owed. Accepting her payment would be a violation of fair housing as this is a requirement that applies to all of the residents living here. She says she works in accounting and feels that it is our responsibility to uphold the mistake. I told her I do understand but again we do make mistakes and with the charges that she has reoccurring each month, did it not trigger a thought to call the office and inquire about the amount on the letter. She said sometimes she over pays and thought maybe she had a credit. This month she didn't call to get the balance but did admit to usually doing that. I did again apologize but told her that I would not honor the amount listed on her letter. She used the water and must pay for it In summary, all items reported to our office for service by Miss *** have been cleared. We will not refund the difference to Miss *** for the usage of her utility bill. This bill is generated monthly and sent to her residence. We try to provide the best customer service to all of our residents and do apologize for the clerical mistake. Best Regards, Tori ***Property ManagerDeer Chase Apartments317-773-Office317-773-Fax***@crestlinecommunities.comwww.crestlinecomm...⇄ cc: Resident FileCrestline Communities Offices