Cushion World

Initial Business Response / [redacted] (1000, 7, 2015/07/27) */ Those We make every effort to inform our customers that all time frames on custom products are approximateIt is never our intention to delay a custom order and we are constantly striving to get orders out as fast as possible to please our customersOccasionally a custom order will take a little longer due to many factors, some of which are out of our controlBecause our custom orders are specifically tailored to individual fabric selections and unique sizes they are not cancellable or refundable once they are in productionWe apologize that this order went slightly beyond the estimated time frame, and truly hope the enduring beauty of our products will mitigate the period of time our customers have to wait for a custom productThis customer picked up her order on Saturday we hope she enjoys her cushions! Initial Consumer Rebuttal / [redacted] (2000, 9, 2015/07/27) */ Final Consumer Response / [redacted] (2000, 14, 2015/08/03) */

Initial Business Response / [redacted] (1000, 9, 2015/07/28) */ Due to the small sum of the complaint and lack of available information concerning this order we have decided to refund the customer $in order to close this complaintA check is being issued and mailed to the customer no later than 7/31/

Initial Business Response /* (1000, 7, 2015/07/27) */
Those We make every effort to inform our customers that all time frames on custom products are approximate. It is never our intention to delay a custom order and we are constantly striving to get orders out as fast as possible to please our...

customers. Occasionally a custom order will take a little longer due to many factors, some of which are out of our control. Because our custom orders are specifically tailored to individual fabric selections and unique sizes they are not cancellable or refundable once they are in production. We apologize that this order went slightly beyond the estimated time frame, and truly hope the enduring beauty of our products will mitigate the period of time our customers have to wait for a custom product. This customer picked up her order on Saturday we hope she enjoys her cushions!
Initial Consumer Rebuttal /* (2000, 9, 2015/07/27) */
Final Consumer Response /* (2000, 14, 2015/08/03) */

Initial Business Response /* (1000, 9, 2015/07/28) */
Due to the small sum of the complaint and lack of available information concerning this order we have decided to refund the customer $73.00 in order to close this complaint. A check is being issued and mailed to the customer no later than...

7/31/15.