Custard Insurance Adjusters

We have serviced Mr***'s (our records reflect his name as ***) vehicle here timesThe dates and mileage of each visit are as follows: 4/13/@ 69,miles, 8/17/@ 75,miles, 5/01/gt) 87,and 10/14/94,milesMr***'s vehicle was running fine when it left our facility each timeOur employees are trained both via in-house training and periodic:aft, by outside vendorsWe know our business and bow to run IL Our employees are trained from the most commonsense aspects to the most difficult duties required with our business operationsThis includes properly re-installing a drain plugAnd, as with any industry, opinions are as easy to come by as a breath of fresh air
As for whom Mr*** decided to take his vehicle to after the date of the alleged issuethat was up to Mr***However, our long standing policy specifically states that should an alleged issue come up with our parts or service rendered, we are to be the first one to be contacted in order to address the issue(NOTE: policy previously provided to the EBB) One would think that would be the first place to call and seek a remedy...? Not, to go a completely different direction from his path between home and workThen, immediately have work completed without contacting the business that "mar have been involved with the issue initially...? Mr*** evidently did not read our warranty policy
Initially, in Mr***'s 2nd letter it stated that a vehicle with his issue could possibly run out of oil within a month based on driving habitsThen, later he stated he was worried about driving the vehicle back to our facilityUnless the vehicle was completely out of oil (which is impossible or it would have seized up) or he chose not to have oil addedit was still Mr***'s decision not to allow us to review the situationPlus, he chose never to call us to get our opinion and or to potentially resolve of the issue
Serving the Pendleton Area for years
Again, in order to protect our business from potential fraudulent claims, we have a long standing warranty policy printed on the reverse side of every invoice we provide customers with after their service has been completedAs with most any professional business operation, one must have procedures in place to deal with alleged instances like this one
Again, MA *** has had to have his oil changed several times during the first 69,miles prior to visiting our establishment, (based on 3,mileage intervals as recommended by the industry he would have had if changed as much as times prior to visiting us) so there was wear and tear as with any oil change service to his vehicle
Note, the mileage driven between services performed at our facilityEither Mr*** has had his oil changed elsewhere between visits with us or he is not maintaining his vehicle as the industry recommends? Either wayhis choice obviouslyWe know our business and we know how to place the plug back properly, We also know how to defend ourselves from these types of alleged issuesPlease read our PolicyThe customer has the responsibility to follow our procedures should they wish to seek a remedy from us for any and all alleged issues with parts and or worlananship provided by our personnelWithout us having the chance to review the vehicle firsthow do we know it may or may not have been our fault?
The bottom line is that fact that the Mr*** didn't follow our policy and chose to take it elsewhere and not back to the place where the issue alleged& first took placeWe cannot be held over the barrel and expected to pay for any alleged repairs caused by our parts and or workmanship without us having the ability to first address the issue
We have a tier ASE certified mechanic employed and am wanting, willing and able to address and remedy any issue arising from our parts and or workmanship performedWe have been here for years and do not plan on going anywhere!
We are good people to do business with and always will be
Respectfully,

text-align: left; left: 0px" from="72.25pt,190.55pt" to="432.05pt,190.55pt" strokeweight="1.45pt">This letter is in response to your letter recently received by usI did email your office and state that we were in receipt of the letter and would be responding today
We have serviced Mr*** (our records reflect his name as ***) vehicle here timesThe dates and mileage of each visit are as follows: 4/13/12 @ 69,miles, 8/17/12 @ 75,miles, 5/01/@ 87,and 10/14/@ 94,miles
Obviously, he has had to have his oil changed several times during the first 69,miles prior to visiting our establishment, (based on 3,mileage intervals as recommended by the industry he would have had it changed as much as times prior to visiting us) so there was wear and tear as with any oil change service to his vehicle
Note, the mileage driven between services performed at our facilityEither Mr*** has had his oil changed elsewhere between visits with us or he is not maintaining his vehicle as the industry recommends? Either wayhis choice obviouslyWe know our business and we know how to place the plug back properlyWe also know how to defend ourselves from these types of alleged issuesPlease read our PolicyThe customer has the responsibility to follow our procedures should they wish to seek a remedy from us for any and all alleged issues with parts and or workmanship provided by our personnelWithout us having the chance to review the vehicle firsthow do we know it may or may not have been our fault?
As with most any business, we have a policy set in place to set the rules to follow should there possibly arise any issues with our services performedThis has been in place for nearly years now and is printed on back of every invoice given to customers for work performedNote, Mr*** came back in after the last service and prior to him revealing he had alleged issues with our workmanship and asked our manager, ***, for a reprint of his last invoice because he had lost his original oneAgain, I have to question why he didn't
bring up this issue then so it could be addressed? From this action, we do know that Mr*** does not have his original invoice given to him upon his last service being renderedHe has a copy of the front of the invoice only
In the Revdex.com claim, he stated he was out of oil in his vehicle (being out of oil is not common when there is only a drip from a loose or cross threaded drain plug? This is unless Mr, *** knowing allowed it to run out of oil and if that was the case it would have taken much longer to lose that amount of oil via a dripWe have to ask if there were possibly other leaks he was not aware of???) and had to take the vehicle to *** *** in NAnderson even though their facility is only (- = miles closer than our facility.) And the fact that Mr*** stated that he works in Greenfield and drives past our facility every day he goes to workWe have to ask another question-should that have been the case that he was out of oil how did he drive the vehicle to *** *** in North Anderson in the first place? There is not a tow bill on their invoice and why didn't he call us first or stop by as he had previously to get a copy of his last invoice???
Mr*** stating that we would replace it with a temporary larger plug is hearsay and should that have been the caseit would have been temporary and just long enough for our ASE certified mechanic to make the change of the pan should it had been determined that we were at faultBut, again, we were never given any chance to review and determine where the fault lay
The bottom line is that fact that the customer didn't follow our policy and chose to take it elsewherd and not back to the place where the issue allegedly first took placeWe cannot be held over the barrel and expected to pay for any alleged repairs caused by our parts and or workmanship without us having the ability to first address the issue
Mr*** way of trying to settle was to bring us a bill and expect us to pay it without questionNot, him following our well established warranty policy and have us look at the issue first or even inform us of it when he came back in for a reprint or not stopping by when he was going back and forth to work
We have a tier ASE certified mechanic employed and are wanting, willing and able to address and remedy any issue arising from our parts and or workmanship performedWe have been here for years and do not plan on going anywhere'
We are good people to do business with and always will bePlease let us know the next step
Respectfully,
*** ***
Perk's warrants all workmanship against failure for a period of miles or months, whichever occurs first after date the work is performed
This warranty does not apply when the customer or designee outside Perk's immediate employ tampers with or alters Perk's products or alters the manufacturer's original equipmentThe customer must notify the Perk's they visited of any problems as they occur in order for Perk's to have the opportunity to remedy any alleged defects and/or problemsFailure to notify Perk's voids any and all responsibility on Perk's immediate behalf
Th.e customer MUST have this Service Report and retain a sample of products or parts alleged to be defective inorder for Perk's to honor the warranty
NOTE: Perk's liability DOES NOT include responsibility for any rental vehicle; loss of vehicle or time; or any other consequential damages
We at Perk's appreciate your business and look forward to a continued long relationship with you and your vehiclesShould you ever need your vehicle's service history, Perk's can provide you withit at your request
Thank you
Perk's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
My car ran perfect until the last time I had my oil changed there (needing it again but obvious reasons i'm seeking a better bussiness)And if your workers KNEW how to put on a oil plug crossthreaded? You can ask several outside companys how long a pan will drip out and they will say with the miles I drive daily that less then a month I will run into problems (trust me I already asked several mechanics)Plus when my car started to alarm out my instinct was take it to mechanic not back to you cause I never had a issue with you guys until now so why would I think this would be your faultSo I take it to tom wood honda and they explain to me what happened and I asked would this be safe to travel back to you guys....well anyone knows without oil a engine won't lastSo why risk driving all the way back up there and chancing more problems? I still have the oil pan to show the cross thread
Regards,
*** ***

I have been a customer for years; in the beginning everything seemed greatThe customer service department delivered customer service; local branch office personnel delivered service there as wellUnfortunately, over the years the credit union seems to have employed a very low-level web management team including those who are supposed to watch the network and filter usability complaints regarding the app to the app developer The president of the credit union seems to think they're network and web people are flawless but has no idea what it takes to run a website or insure that it doesn't crash Without any weekend support, this bank ranks low on the customer-friendly and reliability scale Additionally, there seems no gain or purpose in staying loyal to this credit union because they just don't offer the support as they have in the past Overall, loans out with them - once they are paid I am done I think I'll go national since they seem to know how to get the job done