Custom Air Systems, Inc.

To whom it may concern:
My name is *** *** and I called Ms*** and we agreed to have her bring the vehicle to the service department on Monday November 14th so we can inspect the vehicle AGAIN to ensure that there is not any safety issues with her GMC TerrainI will email you
and let you know the outcome ASAP!Respectfully-
*** ***
***

To whom this my concern' I purchased my Equinox from Homewoo Chevrolet Dealer MrArron *** I would like to take the time to let you know that he did and Awesome job in helping me he took the time and explain everything to me step by step to make me feel comfortable in making my decesion to purchase my new truck there our so many good things to say about him one thing I do know he is a great asset to your company if I should ever purchase another vehicle I would hope that he would be the person I would want to work withArron Hartman Thank you so much for being so kind and Patience with me keep up the good work!!!!! And just know I appreciate your kindness and your ability as a bussines man Thanks again Donna ***:-)

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***
1st of all the noise I was told was tire noise right after purchase which mean they didn't even check the brakes and rotor and I did express a shake in the steering but that wasn't check, I feel insulted that Homewood Chevy would think that I put brake pads on bad rotors when in fact they sold it like that2nd when the vehicle was brought in for the exhaust I was told the Used Car Manager was having the vehicle totally inspected if that was the case why didn't they find the leaking shocking in the back and bad rotors and felt it when they drove itWhy is it I had to pay to have someone check it out and pay of leaking shocks and brand new tires because the tires were so bad that if I stop on a raining day I would slideOffering me a discount rate of $ because not only does the front need rotors so do the back is a insult and what they got fit on the exhaust is back to making that noise like it loose Yes I drove over 3,miles but research shows As a general rule, rotors should be replaced every 30,000-70,miles meaning when they sold this vehicle the rotor were already bad when they took the trade in from the previous owner and someone placed brakes pads on themThis car is a nightmare and I am researching Lemon laws regarding these issuesI had used cars in the past when I first started driving with higher miles and never did I have to start off the 1st 2-months spending money like I am nowI currently have that runs better than this brought from *** *** Chevy who I guess at that time cared about safety and their customersThis dealer promises one thing and does another and even admitted this is not a good vehicle when Mr*** made the statement we wanted to put you in something but keep it about 12-month and comeback and we will put you in something better. If they were the last dealership on the earth I would get a bus card and ride the bus. Let me say this as well when I say they promise one thing and do another, sold my son and daughter *** one key kept telling them to comeback and get the second one they never had it so they paid for a 2nd (chip) keyGave them the same line come back after 12-months give you a good deal they went back this year and every promise they said didn't happen so they walked away. I in the customer service business and we put our customer first and pride ourselves to stand by our word and now try to justified a messed up situation . It the customer that keep us going. So feeling sorry for me just frustrate me, I don't need their sorry I need to treated like a valued customer. I would never refer anyone to this dealership and wouldn't spend another penny thereDon't Be sorry do something It I have already spend over about $you should do the same and the exhaust piece that came off didn't cost half of much. I sure I am not the only person with issues I just one of the few that will not take it sitting downOne good thing I like was *** in service who no longer works there probably because of so many returned vehicle she cared about the customers
value customer
***.com/when-should-you-replace-your-brake-pads-and-rotors/
As a general rule, break pads should be replaced every 10,000-20,miles, while The noise usually mean your break pads are worn and need to be replacedIf you continue to drive with worn pads, your rotors can become damagedpads before they become too worn, you can actually extend the life of your rotors

Initial Business Response /* (1000, 5, 2015/09/15) */
Dear Ms***,And Revdex.com,
I don't know what happened, but obviously communication was lost somewhere!!!! lets fix this now! No he said she said!
The clips are Here, the part will be installed at no charge, the Pacifica
will be washed and gassed at no charge to Ms***!
Mr*** *** will call today ( and send e-mail) to set up appointment for installation
( again there will be no charge!)
I believe this will close your file
Respectfully
*** ***
Chevrolet of Homewood
Initial Consumer Rebuttal /* (2000, 7, 2015/09/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
In response to Chevrolet,there was no loss of communication,only disrespect, dishonesty and a waist of my time.I was very unhappy with my experience with this dealership but thankfully when this situation was put in the proper hands everything worked out.When I went in to have service done I was given five star treatment,I am very satisfied with the outcome
Thank you
** ***

Initial Business Response /* (1000, 5, 2014/07/31) */
Dear Ms.***
It is true Ms*** tried to purchase a vehicle from usShe was spot deliveredThe condition of her spot delivery was that upon bank approval she would come in with a $Deposit
The deal was NOT picked
up by a lending institution as structuredWe had a difficult time retrieving back OUR vehicle
WE DO NOT HOLD CUSTOMER DEPOSITS! In this particular case we did not receive a deposit from this customerWe did not create her credit situation
I believe this will close this file
Thank you
*** ***
Chevrolet of Homewood

Initial Business Response /* (1000, 5, 2014/05/06) */
Dear Ms***,
We take every customer serious, and EVERY customer is very important to usIf we cannot make a deal with someone, we want them to feel that they were treated fairly and with the utmost respect
I tried to look up
Ms*** in our computer so that I may question the employees involved, but no one comes up by that name?
Can I have some more information?
I would love to answer, but cannot based on the Information given ! Is it possible that I have a wrong spelling and address?
Thank you
*** ***
Chevrolet of Homewood
Initial Consumer Rebuttal /* (2000, 7, 2014/05/07) */
(The consumer indicated he/she ACCEPTED the response from the business.)
There was NO REPECT for me or my timeThey will not be getting any more of it
I will no longer let these people WASTE ANY MORE OF MY LIFE
I have already purchased a Chevy Truck elsewhere

Initial Business Response /* (1000, 5, 2015/09/09) */
While this is true that on 04/13/Mr*** brought his vehicle in for a oil change and tire rotation at that time the vehicle had 27,miles on itMr*** then returned to us on 08/19/with 35,miles on the vehicle and
had a complaint of a noiseWe inspected the vehicle and found the tires to be cupped and feathering which is an indication of a wheel alignment issueWe recommended that all four tires be replaced and a wheel alignment be doneMr*** stated that another dealer in *** advised him the tire was not seated properlyI'am unclear what that means, if he is saying the tire was not on the wheel properly or the wheel was not installed properlyWe never removed the tire from the wheel and there is only one way to install the wheel to the hubThat is by install the wheel lug nuts securly to the hub which was done and done properlyThe issue we see is an alignment problem and we would be more than willing to assist Mr*** with the repairI would offer Mr*** that if he purchased the tires and a wheel alignment we would mount and balance the tires at no charge as a form of goodwill for this customer
Thank you
Initial Consumer Rebuttal /* (2000, 7, 2015/09/18) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though we are not happy with replacing four tires on a vehicle with miles, Homewood Chevy did work with usWe were given a discount on the tires and mounting and labor costs were waivedHomewood Chevy could not find any cause for the cupping of our tires besides the alignment, therefore we replaced all four tires

To whom it may concern:
I spoke with Ms. [redacted] on Friday evening 11/11 ( I was in meetings all day) and we agreed to have her bring her vehicle to our shop on Saturday 11/19 to have her vehicle inspected as that was her first available day. I will follow up on Monday 11/21.
 
Respectfully-
[redacted]

To Whom It May Concern:
We are working with Ms. [redacted] to resolve this letter and make her a happy customer.
1.) We are going to redo the contract without the extended warranty that she signed for originally.
2.)The vehicle is currently in the shop...

and Ms. [redacted] has a loaner vehicle.** We still have not been able to duplicate drivability issue. We have road tested the vehicle multiple times and there are no fault codes in the computer. 
3.)We cut an extra key and FOB at no additional charge.
4.)The toll way responder was retrieved for her trade.
Respectfully,
[redacted]

Initial Business Response /* (1000, 5, 2014/05/17) */
Dear Ms. [redacted],
[redacted] did in fact purchase a 2007 BMW 328i from our dealership. I must apologize To Ms. [redacted] if anyone at this dealership was rude in any way! that is Totally NOT acceptable! The vehicle however was sold AS...

IS AND SHOWN !
I would love to work with the office of the Revdex.com and Ms. [redacted] on this matter, but unfortunately I cannot.
I received a fax on May 15, 2014 from [redacted] They informed me that they are representing [redacted]. As we all now are aware I cannot comment due to possible pending litigation. I must speak to Ms. [redacted] thru her attorney [redacted]
I truly apologize, and I mean NO disrespect to the office of the Revdex.com or to Ms. [redacted]
Respectfully
[redacted]
Chevrolet of Homewood
Initial Consumer Rebuttal /* (3000, 7, 2014/05/21) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I will just wait until further instructions. I have no comment right now.
Final Business Response /* (4000, 11, 2014/06/09) */
Dear Ms. [redacted]
In My first response I stated that I could not respond, due to the request from Ms. [redacted] attorney. Since the last time I responded to you We have come to a resolution as a form of Good Will. I will be happy to share the agreement with you. I would need permission from Ms. [redacted] attorney. Please let me me know if you want me to get permission to do so.
I believe this will close your file
Thank You
[redacted]
Chevy of Homewood
Final Consumer Response /* (2000, 13, 2014/06/09) */
(The consumer indicated he/she ACCEPTED the response from the business.)
We came to an agreement unfortunately, I am unhappy about having to obtain an attorney. I came to Chevy of Homewood because their service department helped me with a previous vehicle that I purchased elsewhere. This is the reason why I decided to come back to purchase a vehicle from them. When things happened that caused me to put in this complaint, I just decided to never purchase another vehicle from them again. I have nothing further to say but I hope our agreement goes through. After this our business is done. To Chevy of Homewood thanks for our agreement and I wish things could have happened differently. God Bless you all.

To whom it may concern:
 
On or about September 14, 2016 Ms. [redacted] purchased a...

used 2010 [redacted] from our dealership. When the vehicle was sold to Ms. [redacted] it had approximately 86,454 miles on it and was sold AS-IS. Ms. [redacted] had an issue with a noise and she was invited back to the dealership for a free inspection. On September 19, 2016 Ms. [redacted] brought her vehicle in and we inspected for the noise she was hearing at the time.  We determined the cause of the noise was from the tires and she left the dealership at that time. In early October Ms. [redacted] contacted your office stating she was having issues with her vehicle making noise. As a form of goodwill we invited Ms. [redacted] back to the dealership to perform another inspection to her vehicle.  On October 3, 2016 Ms. [redacted] brought the vehicle in and at that time the vehicle had 87,871 miles on it. We noted that the exhaust was a little loud and as a form of goodwill we repaired the exhaust and changed the oil at no charge to the customer. On November 19, 2016 Ms. [redacted] again returned to the dealership stating there was a noise when braking. The vehicle had 89,154 miles on it at that time. We inspected the vehicle and found that the rotors had warped and were in need of replacement. Although the inspection of the vehicle was done at no charge to the customer we cannot be responsible for the repair cost. Here at Chevrolet of Homewood our customer’s satisfaction is of the utmost importance to us. Ms. [redacted] purchased a 6 year old used vehicle with 86,454 miles on. The vehicle was purchased as is and as a form of goodwill after the purchase we made inspections as requested and even repaired a couple items at no charge. She drove the vehicle almost 3,000 miles and then experienced an issue. The condition is considered normal wear and tear and there was no warranty implied at the time of purchase. Prior to sale of our vehicles we inspect and repair any know safety issues at that time. No safety deficiencies were noted prior to the sale of this vehicle. We feel badly that Ms. [redacted] is having an issue with her vehicle and would love to offer to repair  her vehicle at a discounted rate as a form of goodwill to our customer.

On the way home from buying our vehicle, the low gas light came on. We when got to a gas station, we realized that there was a gas cap lock on it. Since the place was closed we called the next morning, one manager was a complete jerk and handed me to another manager who said that he was in contact with the previous owner to get the key and that he would call back. He did not do that for almost four hours. During that conversation he said my husband would have to come get the key and the new gas cap because I could not because I was stuck at home with a 3 week old and no car because of there being no gas. So my husband left work early to go get the key and new cap. In the meantime the manager was trying to figure out what would make the situation better, he asked me if the car was pre-owned. If he had the previous owner in front of him, he would of known that which makes me believe that key and cap was the dealerships problem and they were making an excuse. A month later, we are waiting for the paperwork for the license plate because it is now expired and we can't drive it. We go to the bmv and the title for the car has not been processed yet and we can't do anything about it besides not drive the car so we don't get pulled over. Now once again I am stuck in the house with an infant because this company is completely incompetent to get anything done correctly

To whom it may concern:
On or around July 7th 2016 Sharon [redacted] brought her 2006 [redacted] Vue to our dealership to have the engine oil changed. We completed the oil change service and returned the vehicle...

to the customer. On July 19th 2016 the customer returned stating oil was leaking from the engine and asked if we could inspect the vehicle to determine the cause of the leak. We inspected the leak and did not find anything evident at that time. The customer returned again on August 8th 2016 complaining of an oil leak. We inspected the vehicle and found that the engine oil pan drain plug was leaking and the seal had eroded from age. We replaced the drain plug at no charge to the customer and also informed her verbally that the threads are worn and the oil pan may need to be replaced.On Friday August 12th 2016 the customer was quoted a price of $590.00 which she felt was too much for the repair. The service advisor consulted our service manager Nate [redacted] and as a form of goodwill to our customer he stated we would discount the price to $380.00. We regret that Ms. [redacted] is having this issue with her vehicle but as cars age, parts do wear out. At this time we feel offering the customer a discount of over $200.00 is a fair resolution to this problem.
Respectfully-
Robert [redacted]

Initial Business Response /* (1000, 5, 2014/10/24) */
RE: Case # [redacted]
Dear Ms. [redacted]
Ms. [redacted] brought her vehicle into our dealership on October 02, 2014 stating her steering wheel was shaking while driving and braking and also requested an oil change. We inspected...

her vehicle for the mentioned complaints and changed the engine oil as requested. We found the rear brakes to be defective and the brake fluid leaking. We also discovered that the right side tie rod end was worn. We advised Ms. [redacted] of our findings and she declined to have the brake work done but did authorize us to replace the tie rod end and align the front end.
On October 9,2014 Ms. [redacted] returned stating the service engine soon lamp was on and the vehicle was running rough. She also stated to our service advisor she felt the engine oil level was over full. We inspected the vehicle and found the engine oil level to be at the proper level. We advised Ms. [redacted] of the diagnosis fee of which she approved at the time. We inspected the service engine soon lamp and found that the engine had a misfire in cylinder number one and that the vehicle appeared to be burning oil. We removed the spark plugs from the engine and found the spark plug for the number one cylinder to be oil fouled. This would indicate an internal engine failure of some sort. We advised Ms. [redacted] that the spark plugs could be replaced (engine tune-up) and that would make the engine run better in the short term but to cure the issue would require extensive repair work of which she declined to have any work done at this time. This vehicle is approximately 20 years old and has over 180,000 miles on it so I would not recommend the repair as it is not cost effective on this vehicle. The fact does remain that the cause of this issue was not due to us changing the oil as requested and any charges incurred by Ms. [redacted] were authorized by her prior to any work being done.
We would be Happy to give her some figures on trading out of her vehicle.
I believe this will close your file
Thank you
[redacted]
Chevrolet of Homewood
Initial Consumer Rebuttal /* (3000, 7, 2014/10/24) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I did not have this problem with my car prior to the excessive Oil added by "Chevrolet of Homewood." Yes, I purchased my NEW Saturn in 1996. I have taken care of it. I know how to read an Oil dip stick. When I called them about the Oil level and new problems it caused, they said, if they caused the problem, I wouldn't be charged for the diagnosis. I assumed that they would simply drain the Oil to correct level. I am asking for a refund for the Oil change and diagnosis.
Final Business Response /* (4000, 9, 2014/11/06) */
Dear Ms. [redacted]
The oil level on the vehicle was fine when it was checked here! ( we are not insinuating that she cannot read oil levels ) The car was running poorly and she " authorized" us to inspect it fully understanding all of the charges. Her vehicle is 20 years old with 180,000. miles.
We would love to offer her a solution of Trading out of the vehicle! we will give her full market value and an additional $500.00 for any inconvenience that she may have suffered.
I believe this will close your file
Thank you
[redacted]
Chevy of Homewood
Final Consumer Response /* (4200, 11, 2014/11/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I am not interested in trading my car and purchasing a vehicle from Chevrolet Homewood.