Custom Air Systems

Initial Business Response / [redacted] (1000, 5, 2014/10/24) */ RE: Case # [redacted] Dear Ms [redacted] Ms [redacted] brought her vehicle into our dealership on October 02, stating her steering wheel was shaking while driving and braking and also requested an oil changeWe inspected her vehicle for the mentioned complaints and changed the engine oil as requestedWe found the rear brakes to be defective and the brake fluid leakingWe also discovered that the right side tie rod end was wornWe advised Ms [redacted] of our findings and she declined to have the brake work done but did authorize us to replace the tie rod end and align the front end On October 9,Ms [redacted] returned stating the service engine soon lamp was on and the vehicle was running roughShe also stated to our service advisor she felt the engine oil level was over fullWe inspected the vehicle and found the engine oil level to be at the proper levelWe advised Ms [redacted] of the diagnosis fee of which she approved at the timeWe inspected the service engine soon lamp and found that the engine had a misfire in cylinder number one and that the vehicle appeared to be burning oilWe removed the spark plugs from the engine and found the spark plug for the number one cylinder to be oil fouledThis would indicate an internal engine failure of some sortWe advised Ms [redacted] that the spark plugs could be replaced (engine tune-up) and that would make the engine run better in the short term but to cure the issue would require extensive repair work of which she declined to have any work done at this timeThis vehicle is approximately years old and has over 180,miles on it so I would not recommend the repair as it is not cost effective on this vehicleThe fact does remain that the cause of this issue was not due to us changing the oil as requested and any charges incurred by Ms [redacted] were authorized by her prior to any work being done We would be Happy to give her some figures on trading out of her vehicle I believe this will close your file Thank you [redacted] Chevrolet of Homewood Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/10/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) I did not have this problem with my car prior to the excessive Oil added by "Chevrolet of Homewood." Yes, I purchased my NEW Saturn in I have taken care of itI know how to read an Oil dip stickWhen I called them about the Oil level and new problems it caused, they said, if they caused the problem, I wouldn't be charged for the diagnosisI assumed that they would simply drain the Oil to correct levelI am asking for a refund for the Oil change and diagnosis Final Business Response / [redacted] (4000, 9, 2014/11/06) */ Dear Ms [redacted] The oil level on the vehicle was fine when it was checked here! ( we are not insinuating that she cannot read oil levels ) The car was running poorly and she " authorized" us to inspect it fully understanding all of the chargesHer vehicle is years old with 180,miles We would love to offer her a solution of Trading out of the vehicle! we will give her full market value and an additional $for any inconvenience that she may have suffered I believe this will close your file Thank you [redacted] Chevy of Homewood Final Consumer Response / [redacted] (4200, 11, 2014/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am not interested in trading my car and purchasing a vehicle from Chevrolet Homewood

Initial Business Response / [redacted] (1000, 5, 2014/05/17) */ Dear Ms***, [redacted] did in fact purchase a BMW 328i from our dealershipI must apologize To Ms [redacted] if anyone at this dealership was rude in any way! that is Totally NOT acceptable! The vehicle however was sold AS IS AND SHOWN ! I would love to work with the office of the Revdex.com and Ms [redacted] on this matter, but unfortunately I cannot I received a fax on May 15, from [redacted] They informed me that they are representing [redacted] As we all now are aware I cannot comment due to possible pending litigationI must speak to Ms [redacted] thru her attorney [redacted] I truly apologize, and I mean NO disrespect to the office of the Revdex.com or to Ms [redacted] Respectfully [redacted] Chevrolet of Homewood Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/05/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) I will just wait until further instructionsI have no comment right now Final Business Response / [redacted] (4000, 11, 2014/06/09) */ Dear Ms [redacted] In My first response I stated that I could not respond, due to the request from Ms [redacted] attorneySince the last time I responded to you We have come to a resolution as a form of Good WillI will be happy to share the agreement with youI would need permission from Ms [redacted] attorneyPlease let me me know if you want me to get permission to do so I believe this will close your file Thank You [redacted] Chevy of Homewood Final Consumer Response / [redacted] (2000, 13, 2014/06/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) We came to an agreement unfortunately, I am unhappy about having to obtain an attorneyI came to Chevy of Homewood because their service department helped me with a previous vehicle that I purchased elsewhereThis is the reason why I decided to come back to purchase a vehicle from themWhen things happened that caused me to put in this complaint, I just decided to never purchase another vehicle from them againI have nothing further to say but I hope our agreement goes throughAfter this our business is doneTo Chevy of Homewood thanks for our agreement and I wish things could have happened differentlyGod Bless you all

To Whom It May Concern: We are working with Ms [redacted] to resolve this letter and make her a happy customer1.) We are going to redo the contract without the extended warranty that she signed for originally2.)The vehicle is currently in the shop and Ms [redacted] has a loaner vehicle[redacted] We still have not been able to duplicate drivability issueWe have road tested the vehicle multiple times and there are no fault codes in the computer 3.)We cut an extra key and FOB at no additional charge4.)The toll way responder was retrieved for her tradeRespectfully, [redacted] ***

On the way home from buying our vehicle, the low gas light came onWe when got to a gas station, we realized that there was a gas cap lock on itSince the place was closed we called the next morning, one manager was a complete jerk and handed me to another manager who said that he was in contact with the previous owner to get the key and that he would call backHe did not do that for almost four hoursDuring that conversation he said my husband would have to come get the key and the new gas cap because I could not because I was stuck at home with a week old and no car because of there being no gasSo my husband left work early to go get the key and new capIn the meantime the manager was trying to figure out what would make the situation better, he asked me if the car was pre-ownedIf he had the previous owner in front of him, he would of known that which makes me believe that key and cap was the dealerships problem and they were making an excuseA month later, we are waiting for the paperwork for the license plate because it is now expired and we can't drive itWe go to the bmv and the title for the car has not been processed yet and we can't do anything about it besides not drive the car so we don't get pulled overNow once again I am stuck in the house with an infant because this company is completely incompetent to get anything done correctly

To whom it may concern: On or about September 14, Ms [redacted] purchased a used [redacted] from our dealershipWhen the vehicle was sold to Ms [redacted] it had approximately 86,miles on it and was sold AS-ISMs [redacted] had an issue with a noise and she was invited back to the dealership for a free inspectionOn September 19, Ms [redacted] brought her vehicle in and we inspected for the noise she was hearing at the time We determined the cause of the noise was from the tires and she left the dealership at that timeIn early October Ms [redacted] contacted your office stating she was having issues with her vehicle making noiseAs a form of goodwill we invited Ms [redacted] back to the dealership to perform another inspection to her vehicle On October 3, Ms [redacted] brought the vehicle in and at that time the vehicle had 87,miles on itWe noted that the exhaust was a little loud and as a form of goodwill we repaired the exhaust and changed the oil at no charge to the customerOn November 19, Ms [redacted] again returned to the dealership stating there was a noise when brakingThe vehicle had 89,miles on it at that timeWe inspected the vehicle and found that the rotors had warped and were in need of replacementAlthough the inspection of the vehicle was done at no charge to the customer we cannot be responsible for the repair costHere at Chevrolet of Homewood our customer’s satisfaction is of the utmost importance to usMs [redacted] purchased a year old used vehicle with 86,miles onThe vehicle was purchased as is and as a form of goodwill after the purchase we made inspections as requested and even repaired a couple items at no chargeShe drove the vehicle almost 3,miles and then experienced an issueThe condition is considered wear and tear and there was no warranty implied at the time of purchasePrior to sale of our vehicles we inspect and repair any know safety issues at that timeNo safety deficiencies were noted prior to the sale of this vehicleWe feel badly that Ms [redacted] is having an issue with her vehicle and would love to offer to repair her vehicle at a discounted rate as a form of goodwill to our customer

To whom it may concern: On or around July 7th Sharon [redacted] brought her [redacted] Vue to our dealership to have the engine oil changedWe completed the oil change service and returned the vehicle to the customerOn July 19th the customer returned stating oil was leaking from the engine and asked if we could inspect the vehicle to determine the cause of the leakWe inspected the leak and did not find anything evident at that timeThe customer returned again on August 8th complaining of an oil leakWe inspected the vehicle and found that the engine oil pan drain plug was leaking and the seal had eroded from ageWe replaced the drain plug at no charge to the customer and also informed her verbally that the threads are worn and the oil pan may need to be replaced.On Friday August 12th the customer was quoted a price of $which she felt was too much for the repairThe service advisor consulted our service manager Nate [redacted] and as a form of goodwill to our customer he stated we would discount the price to $We regret that Ms [redacted] is having this issue with her vehicle but as cars age, parts do wear outAt this time we feel offering the customer a discount of over $is a fair resolution to this problemRespectfully- Robert ***