Custom Arbors Landscape Reviews (1)
Custom Arbors Landscape Rating
Description: Exterior Structures - Gazebos, Arbors, Pergolas, Landscape Contractors, Patio Cover, Contractors - Framing
Address: PO Box 384, North Highlands, California, United States, 95660-0384
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www.customarbors.net
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Review: Custom Arbors has failed to complete repairs on our backyard patio cover/deck.
Custom Arbors was contracted in Spring, 2012 to remove our existing wooden patio cover/deck and replace with a stucco and stone patio cover and deck. Work was completed, but the integrated drain was not properly sealed, and significant water continually leaked inside the stucco and stone causing damage to the stone columns. Custom Arbors started repairs in April, 2013, and the repairs are still not complete. The cause of the water damage, the drain system, has not been touched. Desired Settlement: Complete the repair with proper water proofing within the next 3 weeks. Otherwise I will hire a separate contractor to complete and seek compensation from Custom Arbors.
Business
Response:
Consumer's Final Response
After filing this complaint, Custom Arbors, contacted us to set up a meeting. We agreed to a date and time, (8/17 at 10:00 AM), and Custom Arbors failed to show up. [redacted] had an excuse, and set up a meeting for the following day, but didn't show up again.