Custom Bikes of Lauderdale,LLC

Regarding complaint:On September 2nd, Mr [redacted] called to place a work order for his mother, Ms***They were calling because they had a broken handle and a leaking cartridge Before we started any work, we called Mr [redacted] to authorize us to replace the shower handle and cartridgeMr [redacted] agreed and provided his credit card for paymentAfter the work was completed, we checked to make sure everything was in good working orderOn September 3rd, Mr [redacted] called and was annoyed because the tub was spitting out large amounts of water and also from the shower headWe were happy to go out and check it out for him and his mother, Ms*** When we got there we determined that everything was in good working orderWhen the technician spoke to Ms [redacted] to show her that everything was working, she demonstrated to the technician her concernWhat was happening was Ms [redacted] could not lift the shower diverter fully, causing water to come out from the tub spout and the shower head at once She mentioned that it hurt her hands and that she has arthritisThere wasn't much that we could do since the existing diverter was in good working condition The only thing that [redacted] suggested was to try to replace the shower diverter with a new one to see if it might be easier for her to useThe existing diverter could have been a little difficult for her because it could have had some corrosive factors from our hard San Diego waterWhen [redacted] called Mr [redacted] to explain Ms***'s concern and the suggestion of the new shower diverter, Mr [redacted] became very angry over the phone and we were not able to effectively communicate with him After attempting to call Mr [redacted] myself(office manager) to see if I could use the situation and misunderstanding, I was unsuccessful because Mr [redacted] did not answer or return my phone callsSo I proceeded and sent him and email I have attached the email thread so you can read our discussion I addressed the reason why we had suggested a diverter and the benefits to having a new one but that the existing diverter was fine, Ms [redacted] just had trouble using itI also addressed his price concern as well, explaining that we are not a time and material company and that we are a flat rate companyWe don't charge an hourly rate, but rather we charge by the job itselfOur pricing includes and parts, labor, a percentage of our overhead and an honest profitI also Attached our senior protection policy for Mr [redacted] to read because we take it very seriouslyMy Plumber has been in business since and we have been a family operated business since thenWe have many policies in place for the protection of our customer's and our own as wellMr [redacted] replied back to my email and he accepted the 10% backMr [redacted] is correct in that he has not received the agreed amount back of 10% as of yet The reimbursement was submitted on September 18th and usually takes between 15-business daysWhen a customer tells us that they are putting a stop payment on their credit card charge, we hold the refund for about days to allow time for the bank to notify us Since we did not get any notice from the bank we resumed with his refund statusAs of this morning our accounting department pushed the refund through for Mr [redacted] Mr [redacted] will just need to call the bank if he does not see the refund within business daysPlease let me know if there is anything else I could do

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [ My Plumber Work] email dated 10/15/2015: Good morning Mr [redacted] , I have submitted your refund to corporateI will check on the status of your refundI am going to go ahead and send the Revdex.com this email threadI will get back to you as soon as I hear from corporateThank youOn Wed, Sep 16, at 2:PM, [redacted] < [redacted] > wrote: Ms***,I appreciate your reply and explanation I did see the materials and workmanship upon my arrival this weekI believe your offer of 10% credit is fair and reasonable Let me know if that is acceptable to you Regards, [redacted] ***Tel [redacted] [ Email to [redacted] dated 10/15/29015]Dear Ms***,All credit card relationships - [redacted] and [redacted] - issued by [redacted] Bank have been severed, arising from this dispute Therefore, a company check is the preferred method of the refund request Regards, [redacted] * [redacted] ** ***October 2015I am requesting a company check for the refund request since their is no longer a banking relationship with [redacted] or [redacted] to which to post the refund Regards, [redacted] * [redacted] ** [redacted]

Regarding complaint:On September 2nd, Mr [redacted] called to place a work order for his mother, Ms. [redacted]. They were calling because they had a broken handle and a leaking cartridge.  Before we started any work, we called Mr. [redacted] to authorize us to replace the shower handle and cartridge. Mr....

[redacted] agreed and provided his credit card for payment. After the work was completed, we checked to make sure everything was in good working order. On September 3rd, Mr [redacted] called and was annoyed because the tub was spitting out large amounts of water and also from the shower head. We were happy to go out and check it out for him and his mother, Ms. [redacted].  When we got there we determined that everything was in good working order. When the technician spoke to Ms. [redacted] to show her that everything was working, she demonstrated to the technician her concern. What was happening was Ms. [redacted] could not lift the shower diverter fully, causing water to come out from the tub spout and the shower head at once.  She mentioned that it hurt her hands and that she has arthritis. There wasn't much that we could do since the existing diverter was in good working condition.  The only thing that [redacted] suggested was to try to replace the shower diverter with a new one to see if it might be easier for her to use. The existing diverter could have been a little difficult for her because it could have had some corrosive factors from our hard San Diego water. When [redacted] called Mr. [redacted] to explain Ms. [redacted]'s concern and the suggestion of the new shower diverter, Mr. [redacted] became very angry over the phone and we were not able to effectively communicate with him.  After attempting to call Mr. [redacted] myself(office manager) to see if I could use the situation and misunderstanding, I was unsuccessful because Mr. [redacted] did not answer or return my phone calls. So I proceeded and sent him and email . I have attached the email thread so you can read our discussion.  I addressed the reason why we had suggested a diverter and the benefits to having a new one but that the existing diverter was fine, Ms. [redacted] just had trouble using it. I also addressed his price concern as well, explaining that we are not a time and material company and that we are a flat rate company. We don't charge an hourly rate, but rather we charge by the job itself. Our pricing includes and parts, labor, a percentage of our overhead and an honest profit. I also Attached our senior protection policy for Mr. [redacted] to read because we take it very seriously. My Plumber has been in business since 1982 and we have been a family operated business since then. We have many policies in place for the protection of our customer's and our own as well. Mr. [redacted] replied back to my email and he accepted the 10% back. Mr. [redacted] is correct in that he has not received the agreed amount back of 10% as of yet.  The reimbursement was submitted on September 18th and usually takes between 15-20 business days. When a customer tells us that they are putting a stop payment on their credit card charge, we hold the refund for about 7 days to allow time for the bank to notify us.  Since we did not get any notice from the bank we resumed with his normal refund status. As of this morning our accounting department pushed the refund through for Mr. [redacted]. Mr. [redacted] will just need to call the bank if he does not see the refund within 3 business days. Please let me know if there is anything else I could do.

Revdex.com:
 I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[ My Plumber Work] email dated 10/15/2015:   Good morning Mr. [redacted], I have submitted your refund to
corporate. I will check on the status of your refund. I am going to go
ahead and send the Revdex.com this email thread. I will get back to you as soon
as I hear from corporate. Thank you. On Wed, Sep 16, 2015 at 2:28 PM, [redacted] <[redacted]> wrote:

Ms. [redacted],I appreciate your reply and explanation.  I did see the materials and workmanship upon my arrival this week. I believe your offer of 10% credit is fair and reasonable.  Let me know if that is acceptable to you.  Regards,[redacted]Tel. [redacted][ Email to [redacted] dated 10/15/29015]Dear Ms. [redacted],All credit card
relationships - [redacted] and [redacted] - issued by [redacted]
Bank have been severed, arising from this dispute.  Therefore, a company
check is the preferred method of the refund request.  Regards,[redacted]15 October 2015I am requesting a company check for the refund request since their is no longer a banking relationship with [redacted] or [redacted] to which to post the refund.  Regards,[redacted]

Regarding complaint #[redacted]:Mr [redacted] and My Plumber have come to an agreement prior to the Revdex.com complaint was filed. Unfortunatly because Mr. [redacted] has been traveling, he did not receive the certified mailed agreement that My Plumber sent him to sign and return. Please see...

the email from [redacted] sent yesterday: Good afternoon, [redacted] - I have been traveling extensively the past three months.  I have a big stack of mail that needs my attention.  I will locate this and get back to you immediately.  You can help expedite by emailing a copy to me directly.  I can review this and get back more quickly.  As for the reviews below are links to the ones I have already deleted.  You may beed to 'unblock' me with your personal profile to verify [redacted] - Removed Verification Screenshot:  [redacted] - Removed  Verification Screenshot (1): [redacted]Verification Screenshot (2): [redacted] - ActiveVerification Screenshot:  [redacted]What is our next steps to resolution? [redacted]